Prós: The finca sits on top of the rainforest. This provides you with absolutely magnificent views. The staff is very professional and courteous attending to every need you have. Our cabin had a minimum ...
Contras: Someone broke in to our cabin and stole some items. No one was at reception, there was no security guard around, the phones in the rooms cannot dial outside and there is no mobile signal. Adding to ...
Prós: If you are only in Tapachula for a day en route to Guatemala it is a good place to say as you can get to it without going into the city centre. It is also conveniently located for shops, including ...
Contras: The towels were not very clean, one of them still had makeup from another female guest.
Prós: Pillows are always great and the breakfast was delicious.
Contras: When we went to check out after already paying when we arrived and agreeing on a rate, they told we owed almost 400 pesos more. I was shocked. The clerk agreed that was unfair and we didn't have ...
Contras: The hotel was getting a remodelation. It was a little noisy
Contras: Towels by the pool would have been helpful. Food needed more variety.
Prós: We have stayed here before and the location is superb.
Contras: Everything was perfect.
Prós: The atention of the people
Contras: The rooms are not in the same floor
Prós: Parking space availability, food, wifi, clean room, educated staff, music in the entrance was excellent at all times. Claudia, at the front desk, was always helpful and kind.
Contras: The noise from above and next rooms is high, should use insulation. The hotel should be able to exchange currency, (US Dollar) specially arriving on Saturday or Sunday when there is no exchange. There...
Prós: it is next to a wal-mart and a big parking lot where you can walk/run in the morning. the gym was very small but had a good elliptical
Contras: they came into my room when i had the don't come in sign on the door. the keyreader didn't work and i got locked out of my room. the hotel feels cheap
Prós: Lovely hotel in Tapachula. The town is rather impoverished, but there are some absolutely stunning vistas in the area. And the locals are absolutely wonderful. Also, I've never been to Mexico ...
Contras: Little trouble at check inn
Prós: Excellent Hotel
Contras: Little problem at check in
Prós: Located just outside of town, it was easy to get anywhere you wanted easily without the noise and traffic of a hotel downtown.
Contras: The facilities are quite old but have been kept well.
Prós: Rooms were very large and clean.
Contras: Rooms not sealed or very sound proof. We were serenaded by drunks the first night. The grounds could use some updating and work. And the staff did not look happy to be there.
Prós: An excellent staff with good attention to detail. An excellent breakfast.
Contras: No change (for larger peso notes) at the reception desk and seemingly no interest in providing change (for tips on the morning of our departure).
Prós: The staff was great, especially Melany. She looked out for me and made sure I went to the right places. I'll definetly be back!
Contras: Well the only thing I didnt like is the heat. Not the hotels fault but there were some ants in my room. Other than that...no complaints.
Prós: The place and my room were relatively clean. The staff was friendly and responsive. It is near the center.
Contras: The room is small and not so quiet as there are so many noises from the outside like the maintenance people working or talking. In addition I bought some expensive herbal medicine from California ...
Prós: Nice but a bit dirty... although staff was really nice.
Contras: Weird building that looks like a prison inside. Not very clean. The rating above 8 is rather to high...
Prós: Quiet, comfortable and clean. If you dont like the heat its better to go for a room with AC.
Prós: They had free storage for my luggage. Check out is noon, and my bus to Mexico wasn't until later at night, so they stored my 3 bags for free while I explored Tapachula. The hotel was quite close ...
Contras: There was not very good water pressure in the shower, and really no hot water.
Prós: Pleasant large room which was very clean. Staff friendly and helpful and good location. Would recommend to stay here if going across the border into Guatemala.
Prós: This place was great! We stayed just one night on our way through Tapachula, but we would have had no problem to stay longer. The hotel looks very new - a big entry way with the rooms opening off it...
Contras: nothing, this place was really good.
Prós: Location, cleanliness & staff
Contras: No complaints
Prós: Ter estacionament
Contras: Ausência de um chuveiro elétrico ou água quente, ventilação insuficiente para quartos muito quentes, sem toalhas de rosto e tapete no banheiro. Não vale a pena mesmo sendo muito barato.
Contras: The wifi signal is not consistent. It is only stronger right at the lobby area.
Prós: Staff and facilities were well worth the price.
Prós: The bed and pillows were very confortable, the hotel is clean, has a working A/C and is near the Park.
Prós: The location is great! You are right in the heart of the downtown with tons of options for getting what you need (food/clothes/cash exchange/taxi etc.) The hotel has a big enough piece of ...
Prós: The hotel is centrally located where I wanted to be. It was very hot in Tapachula during my stay so the excellent air conditioning was a strong plus. I have stayed in several different hotels in ...
Contras: There was some inside people noise heard on occasion, but not really disturbing. Otherwise, no city noise.
Prós: It was conveniently located in town and not too far from the airport. The rooms were very clean and comfortable.
Contras: There is no hotel shuttle, you need a taxi to get from the airport to the hotel, not a big deal but the advertisement on bookings.com is misleading.
Prós: The hotel is a 5 minute stroll along the broadwalk to a great small beach, we had a top end room on the 2nd floor overlooking the marina with a balcony just big enough for 2 comfortable chairs and ...
Contras: The waitstaff could use some extra training and someone should get them out of those hot long-sleeved jackets so they don't sweat all over. The food was okay, much better places in town.
Contras: The bar had no service.
Prós: that it was cose to the stores
Contras: the breakfast poor
Prós: Excellent location for shopping with good restaurants nearby. Taxis and 'Collectivos' were easy to hail and inexpensive. Rooms are super quiet and spacious.
Contras: It would be great if there was an English language news station available on the televisions in the room.
Prós: Location & cleaningness..Good price. As a flight crew we would appreciate half fares for a few more hours stay to adapt to schedule..
Contras: There's no elevator so it's good exercise to climb to the second floor (With bags). Breakfast is quite limited and worse of all is to receive your TV remote control at check inn and to need to...
Prós: Is clean, the rooms of 4 people with single bed are comfortable and the buffet breakfast is delicious
Contras: The pool it's too small :(
Prós: Not much
Contras: Noise,location,not clean
Prós: Rooms were very clean and confortable
Contras: Hotel disco bar is not noise insulated. Therefore we could not sleep until they closed that bar. Very bad experience.
Prós: The atention of the workers
Contras: The pillows
Prós: The people do not know nothing about customer service. They do not know the smile.
Contras: Customer service
Prós: The swimming pool.
Contras: The beds, the customer service.
Prós: The hotel was clean, convenient and comfortable, parking was secure and the car got cleaned free of charge. The first time we went on a Friday and both Friday and Saturday nights we could feel the ...
Prós: It was a good value for the money, good size room
Contras: We booked this hotel room online at one price and we ended up paying more at the hotel, so my recommendation better pay the price you find online, not in the hotel. The water in the shower was all ...
Contras: Your representation of the hotel was completely inaccurate, down to the photo of the hotel, which showed balconies that did not exist and were from a painting in the lobby. Also, your dimensions of ...
Prós: A great pool and comfortable clean room. The one shining light was a waiter named Teddy who was fantastic. He was brilliant at his job and made the stay bearable.
Contras: Forgetful staff, horrible WiFi connect ability and the fact that the restaurant did not have one vegetarian option (unless you want to live on guacamole and mushroom soup for 4days). Not really a ...
Prós: Lovely pool, with a perfect location for us on the Collectivo route from Ciudad Hidalgo. Comfortable beds and very helpful staff. Not really any English spoken here, so be prepared for that.
Contras: The hot water in the showers was not consistent. It was variable over the time it takes for a shower. The restaurant menu items all seemed to be meat or fish based. Little on the menu for vegetarians...
Prós: Staff is friendly, good location, clean
Contras: Can be noisy from outside (corridor) or street noise. Internet was not always stable.
Prós: the inner gardens.... the peace from the not so clean down town....
Contras: swimming pool in repair ! poor breakfast....
Prós: The hotel has potential to be great but needs some love and care...and updates.
Contras: The food was ok but not delicious. Free breakfast was not so great.
Prós: Closest to any store and accessible restaurant and the downtown
Prós: Easy to get there on the bus. Nice pool. Helpful staff.
Prós: It was quite and the personal is friendly its a clean place to stay
Contras: Dont pay in different Currency they link you up
Contras: The hotel advertises a free breakfast but even though I registered for 4 people they only give 2 breakfast. On top of that it is the worst breakfasts I ever had. Don't think you are saving ...
Contras: The bathroom was terrible. The room was not clean, and the beds had a horrible smell. The hallway light bothers at night. The room's front door was broken and it had masking tape holding the door.
Contras: When we arrived, the room was not ready. We had to wait to have the room checked before entering. There was no toilet paper, there was standing water on the floor in the bathroom, the a/c did not ...
Prós: There is a place to outside by the pool side to relax, smoke and meditate although there are so much mosquitoes.
Contras: There is no curtain in the shower and thus water spills all over the bathroom and sometimes outside as well making one walk on a wet floor. When I first moved in the area close to the bathroom was ...
Prós: Nothing. First they claimed they didn't have my reservation. Then did accept dogs, but did and charged me another 200 pesos. The mattress was concave. They had no coffee, a/c did not work ...
Prós: There was another guest there that helped us communicate with the staff.
Contras: Location. We asked for a quite room & got one by the office & street. They had air conditioning but it worked poorlt. It was dirty. They said they had an airport shuttle, but they didn't.
Prós: clean room
Contras: they dont want me to assign a room, because internet for them does not work, have to wait they clean a new one. No enough parking
Prós: There was nothing we liked about the hotel.
Contras: The room and hotel was in horrible shape, the toilet seat feel off by just touching it the AC didn't work, the curtins were hanging on the ground and all that was with-in the first 3 mins we were ...
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