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Very comfortable well designed, stylish room.
Efficiency, restaurant staff charming Food offering pedestrian
Excellent room with views over the marina. Particularly liked the terraced area overlooking the beach. Service in the restaurant could be improved.
all in all the hotel staff were helpful Yes i paid for this hotel for a friend to stay in who came down from London she checked in very late, when she eventually, unpacked i meet her or a drink to go over the following days proceedings in court, I left to my home and received a call telling me that she had went to use the bath room and found a condom floating in the toilet, Due to the late hour she wished not to cause any problems.I apologised to her and said i will take this up as soon as i can. I am sure this is an oversight but still very embarrassing for me as i had paid and booked this hotel for a friend who was down to give me support and evidence while my court case was on going. Regards Mr Scott
Staff very helpful. Extremely good location. Room not ready despite arriving after the check in time
Helpfulness of staff.Comfortable beds and exellent food. Limited tv channels.
Courteous staff and a lovely room. Very clean and the bed was really comfy. Was not able to use the phone in the room without a credit card (I wanted to pay cash).
Location was easy to find. Hotel reception staff were excellent, especially as they had no notice of my booking
The staff and food at the Bar was very good (see note below) about the Restaurant. Evening Food at the Restaurant was appalling. It's a shame that there is no lounge area overlooking the sea.
The swimming pool The milk allocation for the in room tea / coffee was a bit stingey.
It was a nice hotel apart from the fact that it was freezing cold! My wife and I had to keep our coats on in the restaurant as we waited an eternity for our meal.
location Sub standard accomodation - poor state of repair - cold room
The price of the room only was reasonable. Extremely dissatisfied with breakfast, It was cold, the bacon over-cooked and not value for money.
The room was lovely and very modern. No.
Convenient and clean. Felt like a better hotel than it really was. Unusually uncomfortable bed. Felt worn out and in need of replacement.
It was quite close to the area of Swansea I wanted No comlaints
Clean, modern and bright feel to hotel. Comfortable bed and everything we needed . The staff were friendly and helpful. Good location and I agree about Park and Ride should be more advertised - excellent service to centre of Swansea. Reception area was a bit too open and too close to the bar, I would prefer a more private lobby area.
Not very clean. Staff mostly indifferent with one member very ignorant & rude. Food supposed to be available till 10 but most of menu not available at 9 on our first night,tried breakfast following morning but ate out after that. Will stay elsewhere next time we go to Swansea
Comfortable bed, nice decor, no carpet on floor, reasonable price.
The room was spacious and the gym facilities were excellent. The breakfast had a wide selection of hot and cold food. There was a constant noise from the air conditioning/heating even though it was not switched on - solved only by disabling the power. The pub had run out of bitter and half of its menu was off. We ordered fish and chips but were given fries - the food was basic to say the least. In the restaurant we ordered a medium-rare steak which was well-done and took 30 minutes to arrive. The restaurant was closed on Sunday evening, not what I expect from a 4 star hotel. There was a lack of visitor information in the room and hotel reception, e.g. no town centre map.
Clean. Brand new hotel. Good Breakfast choice T.V. in room good
room excellent and all arwas of hotel very good it was a pleasure to have the choice of a full english breakfast surrounding area a bit like a building site but this will be rectified soon a bit confusing finding way into car park
Excellent breakfast. Staff polite Some noise from bar area on one night only. Room was on top floor above reception area.
Fantastic hotel with excellent service
I enjoyed the relaxed yet professional atmosphere of the hotel The service for breakfast on the Saturday morning was poor, I had to ask for plates on the hot plate and the table next to us was empty for a long while and had not been cleared the whole time we dined.
Appreciated coffee shop and excellent gym facilities
Easy going but lively. It buzzed with people who all seemed to be enjoying their stay whether for business or pleasure.
The noisy music
The room was very spacious. The staff on the desk when we checked were not very helpful, it was very rushed and I didn't get a satisfactory answer to a payment query I had.
It was easy to navigate all areas & the staff were very helpful
Clean & Friendly Parking can be difficult
A friendly welcome and helpful staff with spotlessly clean accommodation. The bed was a bit hard and the shower a bit weak.
Very homely and welcomeing. Rooms are massive and clean. Great service. Inside the kettle was scummy.
Very friendly staff and good location. Breakfast was great as well
The proprieters were courteous, helpful and friendly. The hotel was very comfortable and clean and everthing was provided even phone chargers and umberellas! Just a little bit too far away from the centre of Swansea.
The hotel staff was friendly and with very good servies. The room was very nice, comfortable and clean. It was a very god hotel that I and my familiy will coming back to soon. I like everything.
I think that the Alexander is one of the best hotels in England. It's extremely clean and the breakfast is simply delicious.
Excellent service, room and breakfast. Felt very welcome, a home away from home. Nothing, everything was excellent.
Spotless: Friendly:Helpful: Excellent facilities. None
The staff were very friendly and made us feel very welcome from the moment we arrived. The food was lovely. The hotel itself had such a homely feel to it. A home away from home. I can't think of one bad point to write about!
grate location parking friendly staff bars shoping will come back . all ok
Friendly clean and helpful None
Very noisy on saturday night from bars and clubs down below. Also noisy male guests next door.
The freindly greetinng, cleanliness off room and the quietnesss to say it was on a street renound for its nightlife.
Handy parking next to hoel and reasonable priced.Basic and very clean.staff friendly. nothing
Just a great place to stay Needs to have free wifi.
Centrally situated, very good breakfast The cleaning lady kept forgetting to check the bathroom, very noisy especially at Saturday night when drunk young people kept coming all night long, yelling at the corridor
Clean, staff great, room good value for money. My room was so noisy I had to get moved in the night! The room I was in was too near to the local night club. Breakfast too expensive! They forgot to valet my room during the 2 nights I was there, but sorted out fresh towels as soon as I highlighted it!
comfortable and clean. attentative staff and good food
A localização, dado que ficando junto à estação de comboios é muito fácil de localizar. O ambiente é agradável e os funcionários muito simpáticos Seria óptimo se tivessem um acordo com o estacionamento público que fica ao lado, para que os hóspedes pudessem ficar dispensados de pagamento do parque (ainda que este não seja muito caro).
Localização, quarto espaçoso e silencioso, restaurante com bom serviço e qualidade. Melhorar o serviço de pequeno-almoço (em especial o continental, que não tem produtos frescos, sobretudo pão, fruta e queijos). Aumentar o número de canais disponíveis na televisão do quarto. Colocar o secador num lugar visível (e não numa gaveta da secretária).
Beautiful location, not too far out of town, great lodging. They should kill and eat the roosters.
Lovely location and good general condition. We weren't brought our breakfast and I had to phone in the morning for it - though it did then come promptly with apologies : ) Also, the tv in the room didn't work. Small gripe, but no point in it being in there really.
Quiet, clean, unexpectely (and fully equipped)self catering. Beautiful views. No soap in the bathroom: Towels galore, all the washing up stuff, freeview amd comfort, but no soap.
The cottage was peaceful and relaxing. The views across Swansea Bay and the Gower were stunning.
The peaceful location.
The staff left you alone & the cottage was lovely. The heating went off to early (22.30)
Excellent views over Swansea Bay and surrounding area. Our sat nav packed up, tried to ring for directions, no one on reception to answer call.
cosy cottage; well supplied;warm; kitchen facilities good;staff helpful. noise outside window early on sunday morning;cold breakfast only.
Location, friendly staff, cottage was good with complete kitchen, (bed)linnen was clean, very nice view and good walking trails. Not a english breakfast, we couldn't check out before 9.00 am, very expensive for what you get (80 gbp a night without English breakfast just Continental)
Very helpful advice on finding a place for dinner. Very nice views over Swansea. None really
Mary and Lin were lovely hosts and made us feel really welcome. They gave us lots of advice on what to do around the area. The breakfast was fantastic, the room was immaculate and really comfy. Excellent value for money!!
every facility - eg vg DVD library, superb breakfast, accommodating hosts front rooms have magnificent views but could be a bit noisy.
nice big family room ,plenty off space for the children parking was a big problem,no sky tv which everybody has these days
Hosts excellent and good food.
Appreciated warm welcome from owner who surprised us by offering a room upgrade. Our room was immaculate and a generous size with a sea view. The choice of fruits, cereals, juices and cooked breakfast was outstanding.
An absolute gem! The weather could have been better!
The guest house was over and above expectations. Every need was catered for and the owners were so friendly and helpful. All the rooms were clean,comfortable and attention was paid to detail. This guest house really does deserve its 5 stars, it offers exceptional quality and value for money. I wish that all guest houses could take their lead from this one. A true gem. Thanks for the hospitality N/A
Friendliness of owners. Location - proximity to Mumbles No
I felt very at home and comfortable there straight away. The proprietors are very friendly and helpful. The room was very quiet. It is a beautiful position, good for exploring Mumbles and the Gower, and also Swansea centre is easily accessible. I left the car at home and found the local buses to be frequent and stress free. I would certainly return.
A perfect balance between friendly and professional. Lin & Mary couldn't do enough to help. We would definitely stay at Tide's Reach again.
The warmth of the welcome, the fact that the house had been restored to its Edwardian origins with painstaking detail .... and the fact that it was Dylan Thomas's birthplace and family home. The proprietor had left lots of excellent information and books to bring Dylan Thomas 'back to life'. The 'hotel' was really good. The only reservation I have is the pricing policy. We paid £300 for 3 nights for the entire 4 bedroomed house, yet there was also a charge per person if we exceeded 2 adults. This is very confusing! I think the charge should either be based on rental of the property, or price per person - not both!
Dylan Thomas House is a work of art and you will never forget your stay. As soon as you cross the threshold you step back into Edwardian times and every room is truly fascinating. It is still a very comfortable hotel but also a truly different and memorable experience.
It was very homey None
It was a wonderful experience of days gone by. The children thought it was fantastic as it was like a museum without the barriers!
Bath No heating not working tears in carpets
The location was ideal for what I wanted.
A very relaxing and enjoyable overnight stay, staff at desk very helpful. no
I was woken at 5pm by banging sounds above my room. Sounded like the Gym!!!!
We were satisfied with all aspects of our stay No dislikes
Leaving! The queen sized bed (should have been a double), the poor food, the dirty carpets, the mouldy curtains and windows.
The smell of bathroom coverd the room and the corridor.
Good clean comfortable hotel with friendly staff
Quiet and comfortable room Hot breakfast left under hot lamps too long - suspected cause of stomach upset
The bar was excellent and the staff, in particular the F & B staff were particularly good and helpful. Breakfast choice could be improved e.g. no option to cooked breakfast
easy to find-good location near to motorway.quick check in.lovely quiet room with a really comfortable bed,good breakfast selection.very pleased with the price we payed. good selection at breakfast.
The spa was very good , The food in the restaruant was very bland , nicely presented with good waitress staff but the food had no taste., I am sure it was a one off though as I have heard the food is normally good
food fantastic, staff very helpful
Comfortable room, very pleasant staff. Area, Good food, Easy parking. Having to get wet going between the annex and dining room as it was raining very hard. Water in swimming pool a little too cold.
Lovely big room, lots of space to work. Spa was a bonus and managed to get an excellent deal on the price
The meals wer tasty, well presented and good value for money
Room was great and location was easy to get to motorway breakfast on first morning was sloppy and disgusting. Spa was okay, could have done without the cheek from one of the staff.
Staff friendly and accommadating Laser card not accepted for payment
Very clean hotel, food was excellent The view from our room was not very nice, but they are attempting to improve this at we could see JCB's outside our window.
Pleaseant surroundings, excellent service, and good food in restaurant
Comfortable room with good view, good pool, sauna etc., nice breakfast
The bath was lovely and location was good - near to Mumbles and Caswell bay The Tv was difficult to control - decor of the room dated - top of kettle dirty and the room could have been dusted - there was a wedding party on the night of our stay who were very loud until about 1.00 am so we had limited sleep - their rubbish - broken glass bottles, fag butts, empty cans were all around the entrance in the morning when we went in for breakfast. The breakfast service however had to be the worst experience as the staff were slow to seat us - there was mess everywhere from previous guests and the staff seemed unaware of the need for speed, a chap in particular would take one dirty thing out at a time or go to the kitchen empty handed where he could have multitask - we asked for coffee but then had to wait for milk, there was a few juice varieties to choose but no clean glasses - no fresh coffee on offer. The cooked breakfast was nice although the order incomplete. Other guests were also unhappy having to wait for toast and then giving up - general attitude of staff serving was not good. I think the management should take these comments on board to improve this service regardless of wether the hotel had many guess to stay - more staff who had adequate training should have been on duty to cope with the demand.
The staff were very helpful, understanding and flexible (I ordered 2 courses at dinner but then changed my mind and just had starter as was not feeling very well - staff were very nice about it, no problem, and only charged us a very small amount for the starter). They also gave us good advice about nice things to do during our stay in the Mumbles. I think our room was maybe near the kitchen, but a very loud humming noise kept starting and stopping all evening up until almost midnight, not possible to sleep through it.
Friendly staff, giving local relevant and personal advice on places to eat and buy surf gear.
The room offered great space and comfort for the price and easily catered for our 5 person family the fire doors caused some health and safety issues for our 3 and 5 year old
Good accommodation Very understaffed. Service at breakfast was very poor although the food was fine when it eventually arrived.