Prós: Most of all, what I did like was the excellent cleanliness everywhere, the room, the hallways, the territory and the restaurants are tidy to extreme levels, every now and then there's a person who cleans the door handles or every corner with disinfection solutions. No bad smells anywhere, the territory full of plants and flowers. The shower is good, though no rainshower, as you might expect from a 5-star hotel. The bed is ok. The food is terrific and very assorted, at least 50 dessert varieties for the dinner, same with other foods. The sea is close, just a minute walk from the territory. The pools are clean, and the evening show programme is basic but good. We had 2 special evenings during our 10 day stay when the restaurant is being decorated and they add some special food like caviar or some liquor to the menu. Also, there's an ice-cream cake for kids to enjoy these evenings. The ala carte restaurants were good, but the food didn't like too special from what we could eat regularly downstairs. Except it took longer to wait. The self-served BBQ evening was delicious, even as we had no idea of how to barbeque (not our habit) the cook helped us through the whole evening.
Contras: The biggest turn-off was the indoor pool, which was supposed to be heated but was cold for the kids, not more than 23-24 C. We had a visit at the beginning of May and even the sea was somehow warmer than the pools. Next thing, the noise amount is high to relax in the room. Was nearly impossible to sleep in the daytime, as the staff was cleaning the rooms with the vc all the time, screaming to each other constantly. A couple of times staff knocked not noticing the "Do not disturb" sign, and the mini-bar refill guy (pretty limited with just a can of beer and 3 cans of soda) knocked or came inside while we were asleep, not waiting long enough for us to wake up and let him in. The animation at some point got money-draining, as some activities required kids to pay. The water slides work a couple hours a day, and kids were unhappy with that. And the last thing, the personnel has really poor command of English, even though they fluently talk German and basic Russian, there were moments we couldn't understand each other, especially in the bars/restaurants. 3 of 5 times the bartenders didn't understand what I wanted. The cocktails in the pool bar are mediocre. No usual stuff like Mojito or Pina Coladas. The bartenders tried to help with that, but the results were wrong. So, let's break it down - Water Temperature, staff knocking, paid animation actvities, poor communication with personnel, bad cocktails.
Prós: The staff of the hotel are great despite knowing German far better on average than English or Russian. The food and facilities were top-notch. I especially liked the hamam and sauna. The property ...
Contras: Getting to the airport was a struggle, as the alternatives are to take an airport shuttle when they're there for about 50 euros for two adults and a 2-year-old, or to take a cab, which is easily ...
Contras: Drinks, soft drinks were horrible and capuccino was ness with some milk Whater in the indor pool was cold
Prós: Everything except the disliked things below
Contras: 1- Very hard to communicate with the hotel staff 2- Rooms' furniture is very old. 3- The AC conditioning is veeeery bad in the room and corridors. Lack of air conditioning. Besides, it is not 5 ...
Prós: Can't describe in words. Staff is excellent mr Junaid (manager),mr Ali and colleagues (guest relation services),mr Ramazan (animation team),mr engin ras (bar). Every staff member was helpful and...
Contras: As such there were no minus points but I think they can improve somethings which I would like to tell- 1. The middle orange slide was not in the good condition any my girl got hurt as the edges of ...
Prós: food: really amazing foods, always fresh and very delicious Personel : very kind and polite sea, beach
Contras: tv , cooler
Prós: Everything was just great; especially the staff, they were all extremely friendly. Service, food more than excellent. No plastic glasses. We felt in a real 5 star. No children around (yet more 50...
Contras: Animations; yet the target customer age is 50+, so not a big deal.
Prós: Beds very comfortable. You could stay for a month and never eat the same meal twice. Great food, great choice. The restaurant staff were very attentive. When I ate alone one night they were always ...
Contras: Just a small thing - could have done with an extra pillow but then I could have asked. I am sure it would not have been a problem.
Prós: Staff was amazing. Very attend and joyful. Room was very clean, bed was comfi.
Contras: Due to its location, the hotel is like a maze. Many lifts, stairs. Not quite suitable fot the elderly and buggies. Quality of the food in the main restaurant wasn't stable. One day great, the ...
Prós: Most guests are German - which is just great. They demand quality thus the hotel will follow up. Sometimes difficulties with English language, but luckily I know enough German to get by. Not many ...
Contras: Sometimes problems with water (one evening had trouble having shower) and electricity (sometimes short blackouts until generators kick in). The tour sellers on the beach sell tours with highly varying...
Prós: - Very quite and consider as the best place for relaxation.
Contras: - The entertainment show was very simple without any fun. - No Arabic TV channels.
Contras: The bathroom was to small to shower:/ AND THE TV IS FROM YEAR 2003. It was 23 inches They don't have parking inside, so you have to park your car outside. Basically the car is cooking! And ...
Prós: This is not a 5 star hotel. It can barely make it to 3.
Contras: The hotel was built in 2008 and was consumed. Never seem to be maintained properly. Pictures on internet are misleading. The quality of guests were low-graded. Smells everywhere. No AC anywhere. Old ...
Prós: Food on Christmas Eve.Michael Jackson Show. Piano Bar. Good choice of food.
Contras: Although food in most cases was excellent. Cold scrambled eggs in mornings. Desserts not as good as previous year. Walls too thin disturbed most nights from loud people next door.
Contras: Disability access the door steps and lifts weren't optimal for my mobility scooter.
Prós: Nothing to like
Contras: Bad in all aspect it not worth the money that you pay as 5*resort. Also it so much boring no animation team activity also the staff are not welcoming. You should stand in long row for ice cream and ...
Contras: Was never made aware that the property was closing in 4 days when booked so nothing was open all al a carts most of the shops extra , stayed for two nights the one full day we was there the room never...
Prós: Value for money
Contras: Some facilities shut
Prós: we stayed 24/27 jan and the hotel did a nice gala dinner for xmas eve the staff were very helpful and a very happy lot would be happy to stay there again
Prós: Waiters ok
Contras: This was our honeymoon and very little to make special for us
Prós: The patisserie and choice of drinks
Contras: Clearing away food too soon
Contras: The food at the hotel was extremely poor in quality which made our entire stay very unpleasant.
Prós: Excellent venue. The food was tasty and lots of variety. Much better than other resorts we've been to. We will definately come again. Thankyou.
Contras: The room smelt a little
Prós: Perfect property, i enjoyed every single moment. The employees were so decent. The food was delicious. I just love it !
Prós: The location is perfect, the food is very good and the architecture and design of the hotel is nice. The size of the hotel is also a good point so you don't spend too much time walking in the ...
Contras: The water was too cold in the indoor pool. You have to book as soon as you arrive for the Turkish Restaurant and choose the menu in advance... And you have to pay each time you want to change the ...
Prós: All the staff (except the lady on reception) was great. Sea is magnific!
Contras: Animation team is not qualified at all. Refined water is not a favorable solution for a 5* hotel. ...and the worst thing was; extra-extra salted cheeses:)
Prós: good location, very close to sea. Nice pool with shadows. Delicious food
Contras: couldnt manage to set air conditioner properly, either too hot or too cold.
Prós: very nice hotel , with nice and warm feeling , great personal,
Prós: we only stayed for 2 nights but found the food good and the staff friendly and the facilities were good
Prós: Good location and comfortable room
Contras: The food was very German orientated and the dining experience was like being in a large cafeteria. The wifi was intermittent with a complicated login.
Prós: + Meals: All meals are good, many options. + Staff: Very helpful and kind + Interior design: Very good but not so good in rooms. + Beach: A few steps only and good one.
Contras: - Internet: Not worked the whole 4 days. Trouble with my business! - All inclusive: NOT. We had to pay for changing beach towels and playing billiard. Billiard table is not good. - Pricing: I made ...
Contras: Should be more familiar with English language and Arabic
Prós: Everything was amazing
Contras: Nothing can be more better then what i ve seen
Prós: See view
Contras: Drinks are not free
Prós: sea is great , green land view , food
Contras: small rooms. reception staff not so friendly when asked change room . its not first time i had stay there and same problem about room size. fitness center is poor and need renovation
Prós: The hotel has very luxurious design. The isolation of the room is very good, once cooled it doesn't get warm easily. Garden is perfect, all kinds of flowers. The animations are great, we enjoyed a...
Contras: Variety of the main course at lunch and at dinner is good, but the same every day. Desserts are of poor variety. It's hard to find tea through the day. Not enough sun mattress at the beach.
Contras: Ì got pulmonary infection (may be legionella) after usage of cooler system of my room .I think revision of cooler system is needed.
Prós: It is an excellent resort where it is characterized by beauty, service, cleanliness, modernity, wonderful swimming pools and a wonderful view. The staff is professional and hard working, especially ...
Prós: Amazing food, fantastic animation team.
Contras: Some staff members are very rude
Prós: Rooms very comfortable
Contras: Reception staff were unhelpful and some rude. Not speaking German seemed to be s distinct disadvantage. two request for an iron ignored as did a request for someone to explain the operation if room ...
Prós: We have stayed at quite a few 5 star hotels in Side and its environs. This is the best so far within our price range. ☺
Prós: The Facility is amazing, cuisine stuff are fabulous, excellent food quality, wonderful beach, bazaar is around the hotel for shopping lovers.
Contras: extra care for non-German guests. reception staff needs to improve their welcoming to guests. cleaning can be better
Prós: Every thing the staff was really excellent,the property clean,restaursnt very rich,food found always,you eat as you like andthe food collection i have never seen before
Contras: Every thing is fantastic.
Prós: All good, staff extremely friendly, facilities are good, food is excellent
Contras: Check-in, check-out painful
Prós: We got there because we wanted some peace and privacy. The hotel answered to our expectations. Charming and well-kept hotel, greenery and river views. Good service, spacious rooms, delicious food.
Contras: the bed was hard and uncomfortable to sleep but the staff made sure to add a layer of comfort mattress. everything is self-service including drinking. It would be nice if there were mattresses on pool...
Prós: I liked everything
Contras: I didn't like in fact I was very upset with the way I was treated myself and my wife by the photographer
Prós: Nice hotel fun for children and comfortable rooms
Contras: Food could have been a little better restaurant and pool very crowded
Prós: I liked everything, the room, the staff who were very friendly, helpful and professional. The food was very good and tasty. Every day something new. The waiters at the restaurant were so helpful. I ...
Prós: Everything!!! Just thanks a lot to management and all staff of the hotel. We have been in many 5 stars hotels in Turkey, but never met so friendly treatment to customers.Everything was just ...
Prós: The staff was very helpful and friendly to the guests. Be it in the restaurant, Spa or the cleaning employees.
Contras: Although I have asked through booking.com & through the website of Otium Hotels for an airport transfer no answer/feedback was given. Hence at the last minute we had to call the hotel directly...
Prós: From the breakfast to lunch and to dinner (as well as snacks available all day) we enjoyed the vast variety of all food on offer. I think i had to stop eating too much at times as there was so much ...
Contras: On arrival our Bungalow was not available so we were placed into the Large Suite room. I was a little annoyed as we travelled long that day however after seeing the Bungalow (which was fantastic too) ...
Prós: basically very singe thing was more than great let me say fantastic
Contras: Pretty much everything. Since the name change (used to be 'Asteria Hotel'), the hotel went down the drain. 1. Bad, over-salted food; very limited selection; only cheap seafood 2. Cheap ...
Prós: we liked the new quiet pool outside the reception .. And the ladies toilets were amazing !
Contras: Since the expansion they have reduced the staff and they were so stretched which meant no time for the personal touch .. Waiting forever to be served a drink... Also if you are booked for a week ...
Prós: pools nice, room lovely, entertainment quite good.Beach nice and massage(although very expensive compared to last year) was nice. Food was being cleared away long before the last sitting times-eg ...
Contras: service was poor but then i am English so was not seen as a priority. half the restaurant was closed for no reason so it was difficult to sit outside unless i arrived to eat at 7pm! no seafood at ...
Contras: Staff were rude hardly any restaurants open people were unable to speak English to help us when we had a problem
Prós: The grounds are extensive and beautifully maintained. There are many pools and a good indoor pool.
Contras: Our room was immediately next to the lobby bar and the noise level was intrusive till well after midnight every night, even till almost 2.00 am once. I mentioned my concern when I was shown the room ...
Prós: Good selection of food. Friendly dining room and bar staff. Check in receptionist was very welcoming and friendly and set the tone for our break.
Contras: Suite room was a little small. Check out receptionist service was poor. Mini bar didn't have any alcohol.
Prós: The luxurious and spacious bedroom and bathroom. Lovely food and really friendly staff in the restaurants. The grounds and pools are breathtaking.
Contras: Not very friendly or efficient reception staff. They obviously find it easier to deal with German guests than this one English person.
Prós: We had one of the swim up rooms which we loved. It was reply close to the beach and it was the most perfect week.