The staff was great, the location was perfect for my needs and the bed and shower were great. Some things in the room weren't usable. For example, there were drawers in the closet that couldn't pull out because they were blocked by the closet door. There was plenty of storage for me because i was traveling alone so it wasn't a big inconvenience.
Nothing i like at all and it was bad two days i stayed over there. everything not good, bad smell at the rooms and bath very old even the furniture very old.
Staff , location , beachfront Water during shower moves out to the toilet because the slope of not correct. Only to lifts are working which make some delays.
The staying was not comfortable as I was expected, I did my booking through booking .com 1 month back and when I reached the booking was not their and they charged me the previous night and it took me 1 hour to do the check in , it was totally not comfortable, the receiption manager was so nice and he helped us and solved this problem. Every thing was perfect excpet the check in.
Not to see from beach the cranes and drilling machines of the port. Can you remove? This is contamination. Two things: The landscape from teh beach and the check out time must be 3:00 p.m. to enjoy the facilities.
The gardens shabby and dated rooms, lack of greeting from reception staff on arrival.
Rooms are in a very bad shape and need full refurbishment. Poor quality aminities. The beach is next to a ship yard and an industerial area. Certainly can't be classified as 5 stars.
pool and beach rooms are very outdated
The hotel can not have 5 stars,check the location,poor sevice,nothing for the kids,food every day the same,we realy regreted.Spoild Eid holidays. I just wrote it.
location and view overlooking the sea every time I want to extend my stay in the hotel they take Authorization from credit card.and sometimes key doors do not open the door , and I have to go to reception for this purpose. Therebshoul be trust for the guest.
Restaurant staff, reception staff, housekeeping staff very helpful, polite. I arrived and checked in around midnight; was tired and thirsty and found out there was not even a small bottle of drinkable water in my room. I had to call the reception desk for water (which they provided promptly) Also I thought there were too limited choices in the food offered at the buffer breakfast -- considering this is 5 star.
the friendly staff , the beach , the size of the room , the swimming pools , ..... i liked everything in this hotel . nothing at all .
Creio que o que apreciei mais foi a comida, bem confeccionada e muito agradável.
bom servico e bom pequeno almoço e perto problemas com elevadores, pouco pelo tamanho do hotel,neccesite mais 2
Do quarto, era bem grande e espacoso. E tudo em bom estado!
Gostei da localização, bom para compras, é muito central, o atendimento é bom
Excelente vista da cidade, perto da estação de trem, excelentes funcionários, excelente ambiente
Os funcionarios eram muito prestaveis. Houve muita confusao relativamente a reserva do ultimo dia. A booking .com dizia que o hotel nao respondia, o hotel, dizia que nao tinha nenhum pedido na booking.com
Do quarto em que estive hospedado e do pequeno almoço. O ginásio também me pareceu jeitoso. Devem ter mais cuidado com a limpeza dos quartos. No primeiro dia em que estive hospedado o espelho de cortesia estava sujo com pelos de sobrancelhas.
Ele definitivamente precisa de ser I ntrodução, remodelação
Tranquilidade e conforto
Tem um pequeno almoço muito bom tendo em conta o tipo de hotel Os quartos estão sempre muito frios e não dá para desligar o ar condicionado
Atenção dos Funcionários
Great location, service, amenities. Wonderful spa facilities. No free Wi-Fi in the rooms. I mean, come on... it's 2015.
The beds were comfy and plenty of towels in the bathroom No hot water in my room , the breakfast buffet was terrible we didn't bother going the next day , no hose in the bathroom next to the toilet for washing , the toilet flush broke on the last day
Complementary Snacks in the afternoon and complementary soft drinks in the mini bar. The modern design and functionality with the buttons. Friendly and helpful staff in general. Shower wasn't working properly and no signs to show which side to turn the knobs . It took a long time to figure out which side was hot because the cold side would begin hot . Then, it kept switching in the same minute from hot , to very hot , to cold , to very cold. I hope it gets fixed. Breakfast buffet and Lunch buffets were not as rich as I expected , salads and starters were poor in both. Too much focus was on Asian/ Indian food as opposed to Arabic food and basic starters in both breakfast and lunch . Lunch buffet in the first restaurant walking distance from the hotel was less than half the price at the hotel with much much better and richer choices. One of the employees in charge of service counters of one of the seminars/courses on the Mezzanine flour was rude yesterday. I went by mistake to their service counters and she asked me to go to the other service counter for refreshments for the course I was taking so I said okay, I'll take a plate from here and go to there and she said no ma'am, I said you have a problem with the plate too ? She said yes and in a very rude way.
Good location and very clean. The staff is not very knowledgable about the outside attractions/locations and how to get around; which didn't bother me. But they don't even know what other facilities they have inside the same hotel building. For example, they serve breakfast in a restaurant on first floor. I missed the breakfast one day and a member of the facility told me there is another restaurant in the same building and she told me the approximate location - she asked me to ask other facility members as I walk toward that location so they can help me find it. I tried asking many and spent about 15 minutes looking for that restaurant. I got many answers like "there is no such restaurant here", "the restaurant is out side the building, but in the same compound". Unfortunately nobody was able to guide me to the other restaurant. Finally I walked to the first person who informed me about the other restaurant and she took me there. So I believe it is important that they train their employees on what other facilities they have in the same hotel / building and may be equip them with floor map of the building. Good place and very clean. The location is very convenient and close to the airport.
Da exuberância do hotel, dos patques aquáticos, dos restaurantes que são realmente maravilhosos, além da galeria de lojas.
o front desk é horrivel e funciona muito mal
Gostei do Luxo, do conforto, da decoração/design, do atendimento, do espaço exterior, das piscinas, das parias, do parque aquático, do lost chambers, do big aquário... Melhor é impossível!
Serviço irrepriensivel, excelentes condições. Melhor parque aquático da Cidade. Impressionante aquário. Pena a praia não ficar voltada para o mar mas para dentro da palmeira.
A ampla área de lazer e alternativas excelentes de restaurantes Café da manhã incluso na diária do hotel
estrutura do hotel / beleza / atendimento / qualidade dos restaurantes gostei de tudo
A localização e a dimensão do hotel são impressionantes, assim como o gigantesco aquário dentro do hotel, que é do mesmo tamanho ou maior que o do Oceanário de Lisboa e tem um tubarão baleia entre os milhares de peixes. O Aquaventure e o "Lost Chambers" estão incluidos na tarifa do quarto, o que para duas pessoas implica logo uma poupança de 600 dhs. Boa relação qualidade preço na época baixa (Jun a ago), embora o pequeno almoço não esteja incluído. Os funcionários são impecáveis. Os restaurantes são excelentes mas em relação ao hotel têm má relação qualidade/preço, principalmente o Ossianus, 3 estrelas Michelin)que apesar de bom e ter vista previligiada para o aquário, tem um preço que ronda os 200€ por pessoa. Tem opções de restaurantes mto mais acessiveis e de boa qualidade para familias. é um hotel enorme, pelo que mesmo em época baixa tem centenas de pessoas nas piscinas e restaurantes e milhares no Aquaventure.
The hotel club floor is clean and luxurious and staff are friendly and attentive The noise from the Octoberfest tent spoiled our stay completely. We complained to the GM on leaving but as yet no reply. Noise continued after 12.30 at night. We couldn't hear ourselves talk & we were on 11th Floor!
everthing was perfect. the staff was outstanding. especially the front office manger tarek help us a lot. we are travelling a lot and it was our best stay ever and we will come again.
the food varaity at the resturan i left my room at 8;00 am & return at 02.00pm the room was not clean yet then the cleaner come withen my stay at the rom
I liked the hotel facility and the service standard. I didn't like the food smell in the hotel lobby
The conference I attended, the bath room design, TV sortiment and the swiming pool. Bed lamps as in many hotels not made for reading in bed. Later check out than 12:00 would be appropriate.
most thing i like about the hotel is comfort and luxury. i did not like about the hotel the cleanliness was very poor.
Its normal nothing specific The voice & sound move from room to room
The staff were great. Especially the team that cleaned the rooms They would not adjust my rate to what everyone else was paying at the conference because my assistant used booking.com. It may prevent us from using it in the future
*Customer service: Excellent from check in to check out. *Cleanliness: Everything seemed so clean and polished. *Room Service: Every order was perfect.
Simplesmente adorei. Talvez um dos melhores hoteis onde fiquei hospedado até hoje. A simpatia e profissionalismo dos seus funcionários, de diversas nacionalidades, aliado ao excelente conforto que proporciona, cativa qualquer simples viajante. Um verdadeiro luxo a preços muitos acessiveis. Os quartos são excelentes e as facilidades do hotel com as suas piscinas e bares são um complemento positivo no todo em geral. Os seus mais de 15 restaurantes e bares, integrados na area do hotel, proporcionam além de uma escolha variada, um prazer gastronomico de qualidade invejavel. Têm que provar a cerveja Guiness no Irish Pub integrado no hotel...um sonho. Obrigado e espero voltar brevemente.
Limpeza e qualidade dos quartos, e a área externa era ótia. Algumas crianças à beira da piscina eram extremamente barulhentas e sem vigilância.
Hotel staff has managed the beach and associated park in a professional way and it was a great experience there. The only problem was water pressure in the washrooms which was too low!!
Pool, food, gardens and general comfort at the hotel.
I wait one hour for the room
the pool is very good mianly for family Just i arraived to tho hotal the receiption most be take only the rate for stay period but she take more money as a down payment for any problem and i am not happy with this
I like the main sweaming pool's set up, however the small one is a little bit dirrty and needs to be cleaned carefully. Yes offcourse I did not at all like the way of talking the main hotel gate keeper with customers, for example my son had brought some sandwishes from out side and he was heading towards room # 115 & 117 but in very offensive way the door man stopped him saying that it is not allowed and them I try to find out from him why as it is not written any where in the hotel this note then he did the same thing with me in which I fired him infront of his supervisor saying I am not at your house. but the supervisor solved my problem saying to me please do not bring food in future in this hotel, but really I have visited number of hotels in Sharja such as grand hoter Carliton but I never have such experience.
Reception in the hotel beautifully designed hotel is fantastic The beach is very beautiful swimming pool is not clean Reception in the hotel beautifully designed hotel is fantastic but for the rooms too bad for not worth the amount, mattresses in the rooms is very old and uncomfortable, curious thing about this hotel adds to the price of breakfast and this thing in hotels in the state does not exist,
nice location and envirument for relaxation check in was slow process
The only good thing about the hotel is the beach otherwise it is a waste of money the hotel is noisy at all times, I could not sleep well when I stayed there. I stayed in a non smoking room but I used to get smell of cigaretts and when told the hotel they did othing. I felt as I was forced to accept many things around me. The reception were rude with me at times especially when I wanted to check out. I will never step into this 2 star hotel which is poor.
Location, it is in the heart of the city.
Location to souks & cultural displays Hotels policy of securing large sums of money as security against minibar usage etc
japanese rest is exccellt
in general i liked it
The hotel's location is amazing...the creek view's rooms are breathtaking N/A
Location,beautiful views,fantastic rooms &comfortablel beds &pillows.I have stayed at other Sheraton hotels but this is one of my favourite now! Nothing that i can think of..
Every thing was just great, we felt very at home which was nice. Nothing
unfortunately its was nightmare because they had a construction during my stay that kept me awake early in the morning nothing
The dining facilities were good, especially the buffet breakfast, staff there were very gracious and helpful. The location on Dubai creek was beautiful and very convenient to most of the city. The pool was very nice and had lots of room, chairs and umbrellas. It was a nice hotel but was just not up to club level service standards of other hotels. The club level service didn't include full separate breakfast( only contenietal breakfast offered, for that we had to go to the buffet, adequate internet or happy hour services. The food and drinks at happy hour were way below typical club level expectations. I generally stay in the club level and expected much more. Staff in club level facilities were not well informed of hotel operations and city attractions and generally did not go out of their way to help club level guests beyond the minimum.
Very comfortable and clean and good services