The staff was great, the location was perfect for my needs and the bed and shower were great. Some things in the room weren't usable. For example, there were drawers in the closet that couldn't pull out because they were blocked by the closet door. There was plenty of storage for me because i was traveling alone so it wasn't a big inconvenience.
Spacious rooms and living room, clean and suitable for family; duty manager and rest of staff are friendly and helpful Accessibility and very narrow road to the parking lot
tidy rooms lateness at reservation when arrive, noises from outside heard inside the room, bad breakfast
The room service, the staff members are very helpfull, the lagon view is very nice I didn't like the hotel location and entrance, it is in a very narrow road and back side of the street, further, this is not a 5 stars hotel.You can here the noisy at the other room next to you or at the corridoor...
Good, comfortable; efficient, friendly staff.
The desk staffs are extremely friendly & helpful, courteous, customer oriented. I will definitely revisit next while in UAE. Strongly recommend any business / tourist to enjoy the Hotel. The name Grand Excelsior is a perfect fit. Nothing at all
Close to shopping malls and business centers. Construction work was going on and it was too loud during my stay period
Rooms are clean. Poor Room Service.................Prices are too high for the consumable items available inside the room.
Location and parking only Bad services , bad bofy , very old items and very expensive
Very nice hotel that is pretty close to the Airport. Nice area where you can walk around and get anything that you need. I had a great clean room, the curtains were great at blocking out the light. Great value for the cost.
Staff service and proximity to lagoon Noisy room
the rooms were very comfy and clean and the staff very friendly the breakfast buffet was bad and there were flies all over the food
Location is pretty much the only advantage it seems The hotel is a high end 3 star or 4 star, I dont know who has given it a 5 star rating. That is totally wrong. The staff at the reception is so so depending on who you get for service. Overall the experience is average or below. Nothing much to talk about and nothing much to recommend. Chose the hotel only for location and the fact that it is an international brand but location is the only thing going for it for now.
estrutura do hotel / beleza / atendimento / qualidade dos restaurantes gostei de tudo
Da exuberância do hotel, dos patques aquáticos, dos restaurantes que são realmente maravilhosos, além da galeria de lojas.
Gostei do Luxo, do conforto, da decoração/design, do atendimento, do espaço exterior, das piscinas, das parias, do parque aquático, do lost chambers, do big aquário... Melhor é impossível!
A ampla área de lazer e alternativas excelentes de restaurantes Café da manhã incluso na diária do hotel
A localização e a dimensão do hotel são impressionantes, assim como o gigantesco aquário dentro do hotel, que é do mesmo tamanho ou maior que o do Oceanário de Lisboa e tem um tubarão baleia entre os milhares de peixes. O Aquaventure e o "Lost Chambers" estão incluidos na tarifa do quarto, o que para duas pessoas implica logo uma poupança de 600 dhs. Boa relação qualidade preço na época baixa (Jun a ago), embora o pequeno almoço não esteja incluído. Os funcionários são impecáveis. Os restaurantes são excelentes mas em relação ao hotel têm má relação qualidade/preço, principalmente o Ossianus, 3 estrelas Michelin)que apesar de bom e ter vista previligiada para o aquário, tem um preço que ronda os 200€ por pessoa. Tem opções de restaurantes mto mais acessiveis e de boa qualidade para familias. é um hotel enorme, pelo que mesmo em época baixa tem centenas de pessoas nas piscinas e restaurantes e milhares no Aquaventure.
o front desk é horrivel e funciona muito mal
Serviço irrepriensivel, excelentes condições. Melhor parque aquático da Cidade. Impressionante aquário. Pena a praia não ficar voltada para o mar mas para dentro da palmeira.
The gardens shabby and dated rooms, lack of greeting from reception staff on arrival.
the friendly staff , the beach , the size of the room , the swimming pools , ..... i liked everything in this hotel . nothing at all .
Rooms are in a very bad shape and need full refurbishment. Poor quality aminities. The beach is next to a ship yard and an industerial area. Certainly can't be classified as 5 stars.
Restaurant staff, reception staff, housekeeping staff very helpful, polite. I arrived and checked in around midnight; was tired and thirsty and found out there was not even a small bottle of drinkable water in my room. I had to call the reception desk for water (which they provided promptly) Also I thought there were too limited choices in the food offered at the buffer breakfast -- considering this is 5 star.
Nothing i like at all and it was bad two days i stayed over there. everything not good, bad smell at the rooms and bath very old even the furniture very old.
The staying was not comfortable as I was expected, I did my booking through booking .com 1 month back and when I reached the booking was not their and they charged me the previous night and it took me 1 hour to do the check in , it was totally not comfortable, the receiption manager was so nice and he helped us and solved this problem. Every thing was perfect excpet the check in.
location and view overlooking the sea every time I want to extend my stay in the hotel they take Authorization from credit card.and sometimes key doors do not open the door , and I have to go to reception for this purpose. Therebshoul be trust for the guest.
The hotel can not have 5 stars,check the location,poor sevice,nothing for the kids,food every day the same,we realy regreted.Spoild Eid holidays. I just wrote it.
pool and beach rooms are very outdated
Not to see from beach the cranes and drilling machines of the port. Can you remove? This is contamination. Two things: The landscape from teh beach and the check out time must be 3:00 p.m. to enjoy the facilities.
Staff , location , beachfront Water during shower moves out to the toilet because the slope of not correct. Only to lifts are working which make some delays.
the pool is very good mianly for family Just i arraived to tho hotal the receiption most be take only the rate for stay period but she take more money as a down payment for any problem and i am not happy with this
Pool, food, gardens and general comfort at the hotel.
Reception in the hotel beautifully designed hotel is fantastic The beach is very beautiful swimming pool is not clean Reception in the hotel beautifully designed hotel is fantastic but for the rooms too bad for not worth the amount, mattresses in the rooms is very old and uncomfortable, curious thing about this hotel adds to the price of breakfast and this thing in hotels in the state does not exist,
I wait one hour for the room
The only good thing about the hotel is the beach otherwise it is a waste of money the hotel is noisy at all times, I could not sleep well when I stayed there. I stayed in a non smoking room but I used to get smell of cigaretts and when told the hotel they did othing. I felt as I was forced to accept many things around me. The reception were rude with me at times especially when I wanted to check out. I will never step into this 2 star hotel which is poor.
nice location and envirument for relaxation check in was slow process
I like the main sweaming pool's set up, however the small one is a little bit dirrty and needs to be cleaned carefully. Yes offcourse I did not at all like the way of talking the main hotel gate keeper with customers, for example my son had brought some sandwishes from out side and he was heading towards room # 115 & 117 but in very offensive way the door man stopped him saying that it is not allowed and them I try to find out from him why as it is not written any where in the hotel this note then he did the same thing with me in which I fired him infront of his supervisor saying I am not at your house. but the supervisor solved my problem saying to me please do not bring food in future in this hotel, but really I have visited number of hotels in Sharja such as grand hoter Carliton but I never have such experience.
Hotel staff has managed the beach and associated park in a professional way and it was a great experience there. The only problem was water pressure in the washrooms which was too low!!
Yes..little bit gòd but not perfect ..Middle class hotel More clean want ..And far away from city town.It is problem
Staff is good. Rooms are dark so you can sleep well. Rooms are very noisy they're not sound proof at all sp. when other room person using a bathroom you can hear water and flush noise. I wanted a connected room because of my children but they didn't provide me.
Gostei da localização, bom para compras, é muito central, o atendimento é bom
Excelente vista da cidade, perto da estação de trem, excelentes funcionários, excelente ambiente
Creio que o que apreciei mais foi a comida, bem confeccionada e muito agradável.
Ele definitivamente precisa de ser I ntrodução, remodelação
Os funcionarios eram muito prestaveis. Houve muita confusao relativamente a reserva do ultimo dia. A booking .com dizia que o hotel nao respondia, o hotel, dizia que nao tinha nenhum pedido na booking.com
bom servico e bom pequeno almoço e perto problemas com elevadores, pouco pelo tamanho do hotel,neccesite mais 2
Tranquilidade e conforto
Do quarto, era bem grande e espacoso. E tudo em bom estado!
Tem um pequeno almoço muito bom tendo em conta o tipo de hotel Os quartos estão sempre muito frios e não dá para desligar o ar condicionado
Atenção dos Funcionários
Do quarto em que estive hospedado e do pequeno almoço. O ginásio também me pareceu jeitoso. Devem ter mais cuidado com a limpeza dos quartos. No primeiro dia em que estive hospedado o espelho de cortesia estava sujo com pelos de sobrancelhas.
this is a new-build hotel built in early 2015. The materials for the room are excellent with special floor tiles good quality carpet frameless glass shower doors and Granite bathroom countertops. Some interesting features are there it has electronic light switches which basically control the lighting through a scene which is very interesting and cool. The view of the creek is amazing. I used the pool which was great as well as a poolside bar where you can drink smoothies while sitting in the pool. The gym was excellent. valet parking is free if you are a guest which was very convenient.
very nice romantic loby soicialy at night restorant and very quit the smell of the room fulled of tabbaco
The room was spacious, and the breakfast was excellent.
Room was very clean The breakfast was dreadful, the served the food from the previous day or so.
1) location is good 2) food is good 3) friendly staff parking is awful
This hotel made my stay comfortable. The surroundings of it made great part of the experience of our stay. Locals were nice and stores were affordable. Had an awesome stay.
Location is good Threr is no Nonsmoking rooms avlables
the car parking servis ... 2- the breakfast buffet the reservation agent of the hotel
The room rates and the breakfast buffet. The Air Conditioning system needs to be updated along with the TV s in the rooms.
The hotel club floor is clean and luxurious and staff are friendly and attentive The noise from the Octoberfest tent spoiled our stay completely. We complained to the GM on leaving but as yet no reply. Noise continued after 12.30 at night. We couldn't hear ourselves talk & we were on 11th Floor!
*Customer service: Excellent from check in to check out. *Cleanliness: Everything seemed so clean and polished. *Room Service: Every order was perfect.
Its normal nothing specific The voice & sound move from room to room
The staff were great. Especially the team that cleaned the rooms They would not adjust my rate to what everyone else was paying at the conference because my assistant used booking.com. It may prevent us from using it in the future
most thing i like about the hotel is comfort and luxury. i did not like about the hotel the cleanliness was very poor.
The conference I attended, the bath room design, TV sortiment and the swiming pool. Bed lamps as in many hotels not made for reading in bed. Later check out than 12:00 would be appropriate.
I liked the hotel facility and the service standard. I didn't like the food smell in the hotel lobby
everthing was perfect. the staff was outstanding. especially the front office manger tarek help us a lot. we are travelling a lot and it was our best stay ever and we will come again.
the food varaity at the resturan i left my room at 8;00 am & return at 02.00pm the room was not clean yet then the cleaner come withen my stay at the rom
Excelentes condições para trabalho ou lazer.
A localização não é ruim principalmente no inverno porque é perto de Dubai Mall. Eles têm transporte gratuito de/para o aeroporto. Quartos amplos. Sem rota coberta para o Dubai Mall.
tudo excelente, fiquei satisfeitissimo. precisei impremir um documento de apenas 3 folhas paguei 15 derhams, não e pelo valor e claro, mas pelo preço , deveria ser gratuito, eu acho (quanto custa uma folha de papel sulfite A4 ?).e um detalhe.
LOcalização e o atendimento.
O hotel tem uma excelente localização, apenas a uma curta distância a pé do Dubai Mall e do Burj Khalifa. Era o local ideal para ficar. O pequeno-almoço é impressionante. A equipe é extremamente profissional e atenciosa (Trimlesh, e outros). Sem wi-fi grátis nos quartos.
A simpatia do seu pessoal, o conforto do quarto, o seu ginasio e spa. Achei muito aborrecido todas as obras em frente do hotel e ke fosse necessário apanhar um taxi para atravessar uma simples estrada para o shoping mall o que me mereceu desagradáveis palavras de alguns taxistas, apesar do hotel não ter culpa pelas obras devia ter providenciado um transporte para o shoping. Também achei o pequeno almoço muito fraco para um 5 * no seu conjunto este hotel está mais para 4* luxo do que para 5*