large rooms, clean and good service
I liked the atmosphere also the luxury . -I could hear the other room flush the toilet.walls are paper thing .- It took 20 min to get my car.-too expensive for poor service.
location the way they deal with custmers when check in , its baaaaaaaaaaaaad u have to pay first full amount then u get ur key , is it 5 or7 star ??????????
High life standard and quiet sleeping . Room services and cleaning shouldn’t done during the guest sleeping .
good service, fast check in, fast check out.
When I booked my room I mentioned that I was coming for my honeymoon and they didnt decorate the room till I came. They requested that I vacat the room for an hour so they can decorate it. Their romantic decoration wasn't very good.
it's one of the famous hotels in Riyadh, with good shopping mall, and the restaurant is great (entercote) the staff, not helping at all. the receptionist keep asking for silly things till the manager came and helped. although the safety box in this 5 stars hotel wasn't working. and took more an hour to find out who is going to fix it. and then it took another 30 mins to fix it. and after that the technician said i can't fix this part i need the duty manager to attend :s .... really disappointed.
It was an excellent hospitality from day one to last day,very cooperate managment , flexible and doing there best to serve the customer in the fancy way . I realy highly recommend this luxury hotel to every body
The service Internet connection is expensive.
The room in the hotel is an excellent room with a lot of accessories and automated which make your staying comfortable and relax. the hotel is located in a very busy area which case you stress to reach to the hotel from the traffic.
good for shopping and buissnes the breakfast is bad
on check in the reception staff were unable to find my booking which caused some delay on arrival.
Excellent location, room value to amount paid as compeared to 5 stars hotels in Riyadh is fair. Room services, maintinance & laundry service were prompt with very good quliaty. ( I didnt try gym resturants in this trip) Standard & quiality needs little improvment to compeat in service.
Very clean, helpful staff, good car service to move around town. Free wifi everywhere. Restaurant had no menu service - only buffet (which was excellent but still they have menu but just don't offer it). Very limited security - which is not for me an issue as I consider the kingdom as safe as another place - but many american colleagues went to other hotels because of this.
Easy to find. Good location. Pleasant new hotel. Free Wi-fi Reception a bit slow
The given room was nice. However, only after demanding upon check-in the higher catagorie roomtype that I booked through Booking.com. Begging for service at this hotel is a must! During my 5-night stay all what could go wrong went wrong and staff was clearly not well-trained to handle any situation. From check-in till check-out a horrifying experience.
unexperience staff, limited offers in restaurants etc., no staff at the gym no staff for the pool services (towels etc) Poor reception services no airport pick-up despite request, faxes from outside for me lost, expensive hotel taxis
Clean rooms. Friendly staff. Great restaurant. HDTV with over 40 channels. Free internet. Bathtub sink was faulty. No map of the city at the reception! A guy working there knocked my door late in the evening and wanted to check my minibar! Although I stayed at a non-smoking floor, the smell of smoke was reaking
only location it's a mediocre hotel
Free high speed internet Friendly staff LCD TV New furniture
the approximate to down town room not clean,food buffet to expansive and less varity,,very olllllld hotel,,,,u can smell it ,,,,,
facilities, services, and room equiepments The reservation through online wasnt align with hotel which made me inconviencne for me
Th ehotel is very nice but the rooms are in need of renovation and the internet access is extremely slow. Other than that it was very good. Internet Access
قربها لمستشفى الشميسي وطريق الملك فهد الأسرة متوسطة الراحة والوسائد قاسية نوعاً ما.
The room is not bad hotel of 3 stars
They had a parking next to the entrance door The room was dirty, the bed was uncomfortable, the toilet was dirty, very dull dim lights and the food was horrible downstairs. The breakfast is worthless and the free internet does not work at all!
The free internet connection. They also informed that they are currently building new internet hall for guests.
Internet accessability, fair price No gymnasium available
Nothing. Absolutely nothing. I did not like the location, the room, the internet service, the restaurant food,i did not like anything. I dont understand how golden tulip lets these people call their hotel golden tulip! its nothing like the other golden tulips'!
Very spacious and comfotable room. WiFi very unpredictable, noisy dogs outside at night, room service manager did not understand the order and breakfast was not delivered( Chef did not know what a poached egg was, even though it was on the menu!!).
The location is fairly good. The staff is friendly, the room size is reasnable. The car parking is desaster!! the hotel has only one gate (on the front side) however the cap park is in the back, so you have to pass through the backdoor where is the kitchen gate is there!
The location of hotel is very excellent, it takes around 15mins from AirPort and if you want to go to computer zone or shopping mall, it is also very near. The room is clean and staff is kind. but the biggest problem is Internet is very slow. It will be a big issue of business person if you want to process your business during stay in hotel.
rate is reasonable
free wifi in lobby old fashion , need to implemnt smoking policy in the main lobby
I like the location افضل مافيه موقعه وخدمة وقوف السيارة Cleannees was very poor النظافة مرة سيئة لدرجة احصل المناشف الوسخة مرتبة وموضوعه مرة ثانية بالاضافة لكاسات الشاي كانت مرتبة بدون ما تغسل النظافة صفر والاسعار ناااااااار ولا يستاهل اعتقد لو اعيد تقييمه بشكل عادل فمستحيل يكون ٥ نجوم
Good Service and cooperation of hotel staff Check-in staff was very supportive and impressive
I liked the lounge on the 6th floor which serves coffee, tea and lots of fruits all day long. Maybe the windows could be sound proof - the hotel is next to a busy road.
Gym was good, rooms are goos size, security screening and staff was friendly. breakfast was the same menu everyday, stuffy smell with in the hotel and smoking still alowed in lobby area!
cleanliness of your room, comfort 1 - The break fast not like even 4 star hotels. 2- the lobby full of somk, if you stay one munite, your clothe will smai discusting, and this not the first time i notce that. 3- i make reservation for non smoking, but when i get there non somking room not available.
Difficult to find entry to the hotel. Check in staff very unfriendly and bad mannered. Not one member of staff asked me or my colleague if we had enjoyed our stay. The worst Shearton I have ever visited. I am a SPG member of many years. Very poor hotel.
Room very clean and staff always professional and go out of their way to make your stay comfortable and pleasant! Extra services like the Club Floor are very nice.
Location Valet was terrible. Parking is not available. Cars are parked outside the hotel in an uncovered, empty and unpaved land.
1. Hotel pro-smoking. 2. Rooms dated & carpets dirty.
The gym equipment is very old and is not suitable for a Sheraton.