good service, fast check in, fast check out.
When I booked my room I mentioned that I was coming for my honeymoon and they didnt decorate the room till I came. They requested that I vacat the room for an hour so they can decorate it. Their romantic decoration wasn't very good.
it's one of the famous hotels in Riyadh, with good shopping mall, and the restaurant is great (entercote) the staff, not helping at all. the receptionist keep asking for silly things till the manager came and helped. although the safety box in this 5 stars hotel wasn't working. and took more an hour to find out who is going to fix it. and then it took another 30 mins to fix it. and after that the technician said i can't fix this part i need the duty manager to attend :s .... really disappointed.
I liked the atmosphere also the luxury . -I could hear the other room flush the toilet.walls are paper thing .- It took 20 min to get my car.-too expensive for poor service.
location the way they deal with custmers when check in , its baaaaaaaaaaaaad u have to pay first full amount then u get ur key , is it 5 or7 star ??????????
The service Internet connection is expensive.
large rooms, clean and good service
High life standard and quiet sleeping . Room services and cleaning shouldn’t done during the guest sleeping .
It was an excellent hospitality from day one to last day,very cooperate managment , flexible and doing there best to serve the customer in the fancy way . I realy highly recommend this luxury hotel to every body
The room in the hotel is an excellent room with a lot of accessories and automated which make your staying comfortable and relax. the hotel is located in a very busy area which case you stress to reach to the hotel from the traffic.
Free high speed internet Friendly staff LCD TV New furniture
The given room was nice. However, only after demanding upon check-in the higher catagorie roomtype that I booked through Booking.com. Begging for service at this hotel is a must! During my 5-night stay all what could go wrong went wrong and staff was clearly not well-trained to handle any situation. From check-in till check-out a horrifying experience.
only location it's a mediocre hotel
unexperience staff, limited offers in restaurants etc., no staff at the gym no staff for the pool services (towels etc) Poor reception services no airport pick-up despite request, faxes from outside for me lost, expensive hotel taxis
Excellent location, room value to amount paid as compeared to 5 stars hotels in Riyadh is fair. Room services, maintinance & laundry service were prompt with very good quliaty. ( I didnt try gym resturants in this trip) Standard & quiality needs little improvment to compeat in service.
Easy to find. Good location. Pleasant new hotel. Free Wi-fi Reception a bit slow
on check in the reception staff were unable to find my booking which caused some delay on arrival.
good for shopping and buissnes the breakfast is bad
Clean rooms. Friendly staff. Great restaurant. HDTV with over 40 channels. Free internet. Bathtub sink was faulty. No map of the city at the reception! A guy working there knocked my door late in the evening and wanted to check my minibar! Although I stayed at a non-smoking floor, the smell of smoke was reaking
Very clean, helpful staff, good car service to move around town. Free wifi everywhere. Restaurant had no menu service - only buffet (which was excellent but still they have menu but just don't offer it). Very limited security - which is not for me an issue as I consider the kingdom as safe as another place - but many american colleagues went to other hotels because of this.
room are nice and spacious especially the bath staff are very poor they don't even know how to check in and check out not well organised plus the hotel is Pretty expensive comparable to other in the same area with better quality
Well, quite good internationally branded hotel in 5* lux segment with nice Japan restaurant and swimming pool. General problem of almost all hotels in Riyadh, they are relatively old, and this hotel is not an exeption.
The gym and swimming pool Food was not great.
the hotel was quit and very clean
Nice, quiete, clean, comfortable and greate 7 well equiped room/facilities. Good service My booking under my name did not show on their computer
Nice gym Find it poor that booking.com charges 25% more per room than the in-room published list prices
Staff are very friendly and the rooms are very nice
the nespresso coffe maker in the room, the parking service,the safty they did not meet what they write about the royal club room : no gift on arrivel , no frute basket in the room, no special tretment in check in and check out.
Nice room with very good Internet access, Gym & Swimming pool are quite nice. Check In took more than half an hour, room not ready when getting in at 9PM ! Food very, very expensive.
The free internet connection. They also informed that they are currently building new internet hall for guests.
Nothing. Absolutely nothing. I did not like the location, the room, the internet service, the restaurant food,i did not like anything. I dont understand how golden tulip lets these people call their hotel golden tulip! its nothing like the other golden tulips'!
Internet accessability, fair price No gymnasium available
Very spacious and comfotable room. WiFi very unpredictable, noisy dogs outside at night, room service manager did not understand the order and breakfast was not delivered( Chef did not know what a poached egg was, even though it was on the menu!!).
rate is reasonable
The location is fairly good. The staff is friendly, the room size is reasnable. The car parking is desaster!! the hotel has only one gate (on the front side) however the cap park is in the back, so you have to pass through the backdoor where is the kitchen gate is there!
The room is not bad hotel of 3 stars
They had a parking next to the entrance door The room was dirty, the bed was uncomfortable, the toilet was dirty, very dull dim lights and the food was horrible downstairs. The breakfast is worthless and the free internet does not work at all!
The location of hotel is very excellent, it takes around 15mins from AirPort and if you want to go to computer zone or shopping mall, it is also very near. The room is clean and staff is kind. but the biggest problem is Internet is very slow. It will be a big issue of business person if you want to process your business during stay in hotel.
Friendly & efficient staff, wonderful atmosphere, good location. The breakfast was very good; unfortunately we never tried the other restaurants... The possibility that it might be demolished soon to make way for a highrise building...the scale of the existing building fits the surrounding environment perfectly, another tall building will detract from all!
Location, Friendly staffs, Quitness Room not Isolated well. This issue aplies to many hotels
Service was good.
it is verey goog verey clean but there is no windows view becouse there is grill you can not see throuw it
Location: In a very advanced area with ones of the best shopping places, restaurants and food courts. Although the rooms and bathrooms very normal and not luxurious, however, they are well organised and clean. The lobby is spacious for meetings and always busy. The garden restaurant is also spacious, well located and good. The safety Barrier at the entrance to the hotel. It needs to be re-designed and made simpler. We first thought that the entrance is closed and had to make few turns all around to understand that the bulky barrier is movable.
location, service and price painted wall and smoking people at the lobby
the rooms are very small & old
the location was the best thing in this hotel there is no offer fot breakfast with the room charge
It is nice and quite hotel , very good location > when I booking the price per night was 495 SAR when Iwant to cheek out they toled me price is 569 SAR that was the only theproplem >
The hotel is centrally located in Riyadh. It's close to Olaya which is the business district. It's very clean and decent, however they need to upgrade the hotel since it's the only hotel that still uses metal key for the rooms.
The outside noise was in room , not good isolated windows.Other things are nice and OK
Attentiveness of the staff was very impressive. Hotel facilities generally very good. Room comfortable and clean. Food plentiful, varied and reasonable quality.
Romm desing Resturant Car parking It is 4 stars not 5 as it was shown in booking.com
Restaurant buffet Noise of AC in my room 110
Cleanliness, staff was nice, hotel driver was flexible, room service food was good Shower was not hot Window was broken. It would not lock and therefore the wind noise was constant. Bed was too soft. I had to keep moving around to get out of the spot that I would sink into
free internet and the cafe machine in the looby , LCD tv and new
The hotel staff are friendly and the rooms are clean and somewhat larger when compared to the Marriott in the same city. The less expensive rooms do not have a view - the more expensive are higher up and have a view of Olaya street. There are laundry facilities on the first floor which is good and breakfast is complimentary. TVs have been upgraded to the LCD models and there is free underground parking (I happened to rent a car). Don't expect any luxury - this is a strictly business hotel and the travelers that stay are mostly businessmen Check-in can take time - they don't have a separate line for Hilton Honors members - if you are behind an airline crew, then it takes forever!!. Also only one lift goes to the basement (parking).
The Hotel is well located and the staff are excellent.The hotel is clean and has nice touches souch as the pantry etc The food during table service was not as good as the buffet and is overpriced.
Free internet, Location Room service is really bad. It is not up to the level of 4 stars hotel. Small rooms. No internal laundry so no urgent service can be provided.
The hotel is located quite near Riyadh airport, therefore its location is interesting if you plan to stay or two days. Otherwise, it might be advisable to go somewhere near Olaya. The rooms are big, they have a gym and a small swimming pool. The restaurant is all right. However, I think that there might be better hotels than this one for a similar price. I got really upset with the prices. The offer in booking was 600 rial + 15% taxes, breakfast included. Mercure sent me a reservation confirmation excluding breakfast from the rate. I complained and Booking reacted very fast. I thought that the problem was solved but upon arrival (at midnight) they gave me the entrance paper to sign showing 690 rial + 15% taxes. I complained and they said they just forgot to exclude the "15%" taxes part. When they gave me the final invoice, they charged again 690 rial + 15% taxes. I showed again the reservation with booking but they kept me waiting around 15 minutes. Finally everything was solved but it looked like they did not want to accept the price by booking.
very quite hotel the price given by Booking is more than the price that is given by the hotel offer. the hottel were offeering a price that 300 less than Booking offer.
Very comfortable room and excellent location.
Quiet location. Accessibility to ring roads and close to airport Negative value for money. The rate is too high comparing to same level hotels vs. provided services, luxury and elegance.
Great location, away from the Riyadh traffic congestion area, and nearby Garnata mall Took too long to check out. Restaurant for breakfast was poorly serviced and has very limited day light and made us feel like being in a cave! Very bad start to the day!
Room was cvery comfortable I will stay again,location next to a carrfour hypermarket and shopping center very nice.As close as it is possible for an Airport hotel in Riyadh. Services changes were added to invoice, dispite being included in price, regret i was given the oppertunity too check invoice before credit card charge but left early morning so wasn't fully alert resulting in 15% overcharging!
Location is good for airport, that is all. Expensive and poor internet connections.
The room is big, especially the bed is extraodinarily huge. The bathroom looks clean even though the hotel is not a new one. Just the price is quite high maybe because of not a corporate price.
Proximity to the Airport Room comfort which is well below a 5 star standard,
Rooms were good and staff were helpful A little tired inside and internet access was laborious - staff had to come and set you up with a code etc. In many hotels it's free.
Good location, good facilities, ideal for business in Riyadh
The room was not maintained properly especially the bathroom which had the shower water tap handle to come out while pulling it gently, the switching knob did not work so the cold water came directly on my head. The shampoo is very cheap quality & the bath towels are small & not suitable.
Location Poor service. I repeatedly asked for internet connection that never materialised. Complaints to the desk or the operator went unheeded. I asked to speak to the manager. This wa ignored.
Friendly staff and very helpful. We enjoyed very much our family dinner at the pool side. I stayed in the executive floor and we enjoyed it too. The drop off area is very limited. The street is so narrow and it's a two-way road and I didn't like that because you get stuck when leaving to your appointment and that can be frustrating. Another comment, the pool is very clean and well maintained but the chains around the pool is not removed so you have to step over it and no one to give you towels and no life guard on duty.
This hotel has two buildings. One very Old & One very new. They want to sell rooms in the old building like in the new one. When u reserve you should be aware in which Bldg is your reservation. I booked myself the highest rate and they were trying to send me to the old Bldg.
Professionality of staff Low quality of food served in the restaurant
the hotel location guest room service
Hotel furniture is very old, food was bad, satff was not friendly, location is in a midle of computor and electronic shops that make it very dificult for the taxi to reach the hotel,
The location is very good. The room looks old and a bit cheap.
the hotel staff werent co-operative and they didnt let me stay in the so called golden suite with my 2 children that are under 12 years old.
I was very grateful the hotel had an English speaking receptionist. He was able to tell us about some local attractions and approximate rates to pay for cab fare.
restaurant prices are reasonable and the food is good, staff are friendly, many shops and malls in the area, means of transportation are available, close to government ministries and agencies no parking available, the hotel is in the old area of the city so it is too crowded and you can easily get into a car accident, the room opposes other rooms in the hotel so you have to keep the curtains down all the time, the bed is too hard and small, air conditioner is old and making hard noise, linens have hols on them from cigarettes, seats are old and dirty, tv is small, this is all that i...
Cordial staff of the hotel Option of dining, location, parking space (very tightly packed) and the entry area (if you are parking your car and coming with your family to the front family entrance)
Location, size room, all amenities possible carpet, bed spread not clean, no room making up after the first night, airco goinf off after leaving the room, making the room too hot on my return, water in swimming pool doesnot look clean
I Like the Hotel because the staff were very curtious and helpful. I really did not care for the location of the Hotel! It's located in what looks like one of the poorest areas of the city!
The area was not good.
its proximity in the city central business district. the air conditioning system does not suit the hotel type (split instead of central units).
food everything is good
Nada-nothng Is the worst hotel that I have been in all my live, in the worst area of riyadh.- El peor hotel en el que he estado en mi vida, en la peor zona de riyadh.
The hotel staff is not hospitable
It should be more environmentaly frindly place, especially the amout of flush water used in the bathroom.
Good comfortable hotel close to ministries. A couple of good restaurants and a supermarket within walking distance Breakfast is expensive. Lousy coffee!
Excellent hotel, in a very good location, friendly staff, excellent and efficient service, nice design Like most hotels in Riyadh, the Riyadh Palace Hotel has become a bit expensive in recent years.
Very poor food selection in the hotel restaurant
The staff is very friendly and very helpful The room I was in needed some repaires, the wardrobe door doesn't close, the toilet doesn't flush that will and sink needs some touch up.