Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Pollença e Alcudia, Praia do Formentor a não perder! O exterior do Hotel é Bom e o pequeno almoço tambem. Melhorar as habitações
Do ambiente do hotel, muito calmo e descontraído. Do atendimento dos funcionários. Da localização do hotel, numa zona muito calma, tranquila e bonita. Dos mosquitos existentes no período da noite (durante os espectáculos).
dos espaços exteriores do hotel o facto da praia apresentada no site ser quase inexistente e cheia de algas, tendo de nos deslocar de carro para outras praias.
O hotel está inserido numa reserva natural, cerca de 80.000 m2, com uma envolvência de jardins muito bonitos e bem cuidados, excelente para longos passeios a pé. Os quartos são grandes, confortáveis e com uma boa varanda (Pollentia Village). Óptima rede de transportes mesmo junto ao hotel. O serviço de restaurante deveria ser melhorado. O nº de empregados é insuficiente para o nº de refeições servidas, ao jantar, o que por vezes torna o atendimento pouco eficiente. A praia em frente ao hotel é aconselhável para a prática de desportos náuticos. Para usufruir de uma melhor zona de praia (Pollensa ou Alcudia) é necessária deslocação através de transporte, ainda que as distâncias sejam bastante curtas.
Da envolvência ambiental, da disponibilidade na prática desportiva, da variedade e qualidade alimentar e da simpatia dos funcionários Apenas o alargamento do horário de jantar
A localização, a alimentação, os jardins e os edifícios. A insuficiência de parqueamento automóvel.
Staff were very helpful dealing with a problem with the booking - they had guaranteed a booking but had no rooms available. Sourced me alternative accomodation in a nearby apartment complex They should ensure along with booking.com that availability is clearly indicated
Location very close to beach and town. Parking was easy, good internet connection, friendly staff. Breakfast is chaotic and disorganised.
very lovely receptionist. Chilled out place generally. Good pay as you go internet too many mosquitoes and the fan extractor was dirty
Helpful staff - we were immediately offered an excellent alternative room in the annexe when we found that the "sea view" from our original room was limited.
4 course buffet dinners superb - excellent choice, tasty food well presented, eat as much as you like. Nice aspect dining room. Very good hotel location with views of sea and hills. Room and bathroom spacious, enjoyed sea view and balcony. Staff very helpful and efficient. No tea making facilities in room. Some noise from adjoining rooms, particularly from above.
It was in a fine building, smartly maintained, with a pool and also plenty of shaded areas to relax. Staff were helpful end efficient; breakfast buffet very good indeed; and it was very well located for beach and town Nothing adverse at all - we may well visit it again.
The location, just across from beautiful beach, and close enough to town centre, bus stop to all destinations just a few steps away, and about 15 minutes walk from centre. Friendly staff and extremely helpful in any possible way. A pleasure to deal with. Rooms very clean. Very good breakfast. wardrobe was smelling of mould. a bit dated.
good food, friendly dining room staff, clean internet facilities far too expensive
Nice location with 10 min walk to center, nice staff&great service, hotel facilities ok, great beach, food ok. The room that was provided (213) was substandard - we had to pay for an upgrade.
Great staff, fantastic food - we loved the hotel. Location perfect right on the beach and great pool. Thanks to all who looked after us.
Good location within a residential area, with easy access to beach and restaurants. Very helpful staff on reception. Beds uncomfortable, sound proofing between rooms non-existant, late bar did not stay open late although that was probably an advantage to keep noise down
Housekeeping was very good.
Comfortable well equipped apartment. We enjoyed the peaceful location with just a short stroll into the resort centre. Pool and surroundings are well maintained and attractive. A big plus was the provision of heating in our accommodation.
Studio for 3 of us sleeping - very confined space and sofas pull out beds did not allow comfortable living space - furniture had to be put out on balcony to allow some living space
Small shop, games for children such as table tennis (2 e/30 mins), attractive environment. The showers are dangerous. The boiler system is not adequate and the water temperature constantly fluctuates from cold to burning hot. The only plug suitable for the kettle is situated next to the cooker hob and the kettle lead has to run over the hot plate, which takes a long time to cool down - so beware! There were no instructions for using the hob and the on-light seemed to come on in a random way. The hob was in need of an upgrade, as was almost everything else in the apartment. We went in low season and the heating didn't work. The reception staff were not very welcoming. It is a shame we cannot recommend this hotel as it would be ideal for familes with young children but the showers could cause serious burns to a young child.
Friendliness of staff, closeness to all holiday facilities and beach. Pool area very noisy, Lifts could be updated
Excellent staff, late breakfast schedule (10.45 am), clean rooms,fresh cotton sheets, congenial layout of furniture in bar and library, good internet , wireless and in library. Great patio, beach bar and food. All in all very good standards. Noise of furniture being moved in mornings on marble floors.
staff is attentive and really helpful hotel is very noisy. next door neighbours wake up at 7 am... you do to. and this was in late October! I must say your site does not present the hotel well and the various options it can offer. as a consequence we had booked the wrong room for what we wanted. luckily the concierge was able to accommodate our needs.
The location is excellent, the rooms were spotlessly clean and service and staff very good. Our room had a balcony with east and south views which was excellent. Not a thing!
Staff were friendly and helpfull, everywhere was clean, location great.
The Seafront Bar Didn't realize the apartments were on the other side of the road with no sea view
Very comfortable and relaxed. Wonderful location, right on the seafront. Pleasant and attentive staff. Indoor swimming-pool very small and disappointing.
The location.Breakfast on the bay.The waiters were very attentive and friendly. The cleaning staff always courteous.The entertainment. Booked 2 single rooms but was told overbooked on arrival, so put into 2 double rooms. One room was on the top floor accessible by stairs only from fourth floor.This was like an attic room with only a skylight.(no426) The second room(no127) faced inward onto an air conditioning unit. They do not show these in brochure or internet. At 9am the limited sunbeds are unlocked. Guests reserve their sunbeds with towels while they have breakfast. The sunbeds are squeezed onto a small concrete platoon on the front. Price advertised on booking.com gave the impression we were getting a reduced rate. According to the printed hotel tarrif the reduced rate was the actual rate. Filled out questionnaire at hotel but have not had a reply after a week.
It was the only hotel open after 12 November n/a
We stayed at the apartments, liked the design and decoration and pool and sharing bar facilities with the hotel Unfortunately in the apartments some guests were letting in their friends who were not staying at the hotel. they were disruptive and noisy. cleaning of apartments also erratic.
The location and attractiveness of the hotel. Old fashioned charm and excellent service. The appartments were modern and more suitable for young couples and families. For a four person family it was inconvenient having to sleep on a bed settee
this hotel was excellent as it is rare in Pollenca to have a hotel with a pool. You still have the sea views with all the benefits of staying in town. An excellent choice and one we will make again. The room was slightly old fashioned but it really did not make a difference to the comfort of the holiday, and would have preferred to have a double bed instead of 2 singles.
The staff were very friendly especially as the volcano happened and we had to stay extra. They looked after us very well
Hotel's decoration were very fresh and welcoming No shampoos were provided but this did not change the comfort overall
The staff were extremely friendly and helpful and nothing was too much trouble. The hotel is in a quiet position with a beautiful view of the sea. The buffet breakfast was very good value.
The location, staff, great, great breakfast, The hotel was a bit run down and the pictures on the website do not correspond with how it looks like in real life.
Very friendly staff , location on the promenade , our room had ceiling ventilator + airco which was very pleasant. Ample restaurants in the area, so we will not book full board (buffet dinner) next time Balconies with lateral sea view are in full sun from 13 - 21 hour. No sun blinds here. There are not enough parasols round the very nice pool (salty water)
Nothing Room.301 terrible do not stay in it I moved hotels.
Excellent location, really really clean and staff were friendly and very obliging. Squeaky bed.
Excellent location. The reception staff were extremely pleasant and helpful. Outdated bathrooms with no toiletries and old towels - not anticipated at a cost of £137 per night. Old air-con system and furniture in the room which had an unpleasant odour. Although the hotel has a pool it is open to all and was very busy and we were unable to get sun beds.
Hotel is in a quiet location but with easy access to centre of Pollensa. Staff extremely courteous and helpful.
Good Location, very helpful, good facilities
Our stay was great. It's a few blocks outside of Port of Pollensa and about a mile and a half from Pollensa. It's a really nice hotel with great amenities and very friendly staff.
The reception area was clean and tidy and the staff polite and helpfull.The room was a good size and very clean and comfortable.The spa facilities were great and we used them twice a day The television in the room was a 14 inch box from 1990!!!
the scenery was nice tennis court swimming pool very relaxing
The location within Port de Pollenca was perfect: on the beach, close to shops and restaurants and near to the life of the local community.The sea view was superb and outdoor facilities well maintained and very comfortable, including the balcony furniture with reclining cushioned chairs.Super helpful staff.
Warm,welcoming atmosphere. Friendly staff and well behaved guests! The view from the room, I would definately stay again but only with sea view.
Bedrooms a bit basic but rest of hotel had a very nice retro feel and the view from the terrace restaurant is excellent
The location has a "wow" factor. The staff were exceptionally cordial. The furniture and fittings in the public rooms were eccentric and attractive. The food was ordinary - safe but uninspiring. We preferred to forego the fantastic setting for a better standard of cuisine in the town at around the same price.
Good value for money excellent food & location and very helpful staff The plumbing needed a little attention shower going hot & cold when running but only a minor blip
Friendly staff, a slightly sophisticated ambience and ideal location Builder's noise at back of hotel; our room had one low window which you needed to bend down to see out of.
Great location along the pine walk.. an amazing walking street with restaurants, bars, and shops on one side... and a beautiful beach on the other. The elevator was dated and a little scary... take the stairs. No parking, but street parking is nearby.
The staff were fantastic, really attentive and very accommodating. The restaurant served good quality food in a truly lovely setting, it's such a pity the quality of the rooms let it down so badly. The rooms was very basic indeed, well below the standard I expected. When I booked the description implied it was a 3 star hotel, but it is acutally only a 1 star hostal. Were it not for the lovely staff and super restaurant we would have checked out and gone elsewhere.
the location and breakfast on the terrace was ok The room that I was given at the back of the hotel on the third floor was certainly not worth the price i paid. i could hear the loud television from next door, the floor was lineoleum that looked like phony wood, the whole room looked cheap and was old. There were no amenities that would support the price. the light switch turned on and off all the lights in the room and there were no individual lights/light switches near the beds. i asked the reception to wake me up at 7:30am my last day - and no one called to do so. The rooms facing the water on the lower floors were probably nicer. i would never return to this hotel. overpriced!
Easy to book rooms. Efficient staff. Clean, nice room.Nice dining room and foyer. Good location for my sports activities of cycling. Affordable prices. Food was not as varied as in other hotels iI have stayed in in this area.Didn't like having to pay with cash for drinks during evening meals. Would rather put drinks bill onto room bill and pay at end of stay.
Absolutely nothing Everything
Great location, beach within 5 minute walk and very safe for children. Plenty of evening entertainment and good facilities for the children. The staff were brilliant and very friendly. Beautiful pool and plenty of sun loungers. Thouroughly enjoyed our 2 week stay and will definitely return in the future.
We enjoyed a very relaxing week at this older style hotel, the childrens pool was perfect for our 3 year old and we particularly enjoyed the choice of food available for breakfast. definitely ready for a facelift,paint peeling from window ledges etc.the evening meals were not child friendly and the breakfast coffee and fruit juices were the worst ever.
spa was excellent. Breakfast was a lasrge buffet style, however cost cutting was apparent i.e. orange juice wasnt juice it was squash. I didnt like the fact that the tennis and ping pong was advertised as free but actually there was a hire charge for the racquets and balls (similarly with the ping pong). Swimming pool opened at 9am which was a little too late if you wanted a swim before breakfast.
Loction,good evening entertainment,efficient staff,friendly atmosphere Lack of TV in room
There was a very good number of sunbeds around the pool and a large number of comfortable chairs in the lounge areas. Also there was entertainment at night and competitions during the day. I thought the standard of food could be better.
relaxed atmosphere handy to beach also fine pool and spa
Enjoyed hotel and area in late April. Everything in hotel entertaiment library and good food.
Comfortable room, clean,great shower, good view from room, food good and plentiful, evening entertainment good. The room needed a tv. The quantity of drink supplied at the bar varied according to who served you (shorts) and as the drinks are not cheap this was annoying.
Excellent location, beachside location and bus stops outside. Nice walk into the centre of the resort. We paid for our dinner each evening but after the second evening did not eat there again as the quality of the food was very poor. The head waiter was particularly rude.
resaonable location very accessible to beach. Quite a long walk to centre but we enjoyed the beachside walk. beds were awful basically two single 'camp' beds - mattress ok. Breakfast basic and uninteresting
the staff are excellent except the night porter who is very grumpy!the location is very good. it is very overpriced for three star,and our room needed to be updated,new beds etc.
The staff were very friendly and informative , the rooms were kept very clean. The view from the front sea view rooms was excellent. No tea or coffee making facilities the rooms were far to small and basic, mattresses old and creaked at the slightest movement. Bathroom adequate.
great location right opposite the beach and a short stroll into the town.the staff were excellent.
The friendliness , kindness and efficiency of the hotel staff. hen I arrived off the local Palma bus the very nice bar manager came rushing out and insisted on carrying my case up the steps, a real welcome ! the lovely situation opposite the beach, the nice terrace to sit on.The food in the dining room, nice to see the same chef and Maitre D and people at Reception. No ! I have now stayed there 3 times
Close to beach, cheap bathroom needs a bit of maintenance
great location opposite lovely beach,good resort,very relaxing holiday. staff were too busy and so appeared unfriendly there was no interaction between them and guests,creating a lack of atmosphere.
I cannot fault these apartments-the staff were very friendly & helpful and the rooms were large and airy and spotless.I would go back to these apartments no problem-An easy walk to the town and crossing the busy road was easy enough and motorists very courteous.
Situation (old part of town), quieteness, comfort and charming rooms. The place to stay if you are exploring the North of Mallorca and if you want to avoid the mass tourism.
Brilliant Design! Great Staff! It was so romantic, ideal for couple! We would definately come back! nothing really! Everything was so nice!
Everything. The hotel is actually a traditional Mallorcan house with a beautiful patio where we used to have breakfast. Magdalena and Tony were really nice and helpful and they keep the place really clean and cosy. We loved it and would definetely go back. We missed a bigger window.
Hotel in a beautiful 17th century mansion. The bedroom was spacious and very clean. Staff very friendly and helpful. Breakfast in the peaceful courtyard was ++.
This hotel was just perfect for us. It was elegant, tastefully furnished, lots of character and very relaxing. Our room was spacious with an extremely comfortable large double bed. The bathroom too was large and perfectly designed, complete with lovely soaps and body lotions! Breakfast was served in an attractive courtyard garden. Nothing was too much trouble for the friendly owners. The hotel is situated in the centre of the delightful old town and yet not very far from the lovely beach at Alcudia. Also very close to the fantastic Genestar Restaurant. We would highly recommend this hotel for those looking for a quiet, elegant and totally relaxing place to stay
A very nice hotel and a very nice owner. Everything was just perfect.
Everything!! design of the place, comfort; cleanliness, staff!! I ll definitly be back everyone was very nice and i enjoy my trip there! the hotel got a restaurant we ate there one evening and i have to say that the food was very good but the portion were too small even for me and i dont have a big appetite! but it was delicious
Beautifly restored, good ambience,pleasant staff. One problem in our en-suite bumped head on ceiling few times very low.Also bit dissapointed with breakfast ,do not particulary like buffet style, stayed at a hostel in Banyalbufar,very good, breakfast was served at the table, fresh rolls croissants,eggs ham toms, pate, cheese,also evening menu 11euros, high standard home cooking but good price.Dissapointed you missed my note of 35th wed anniversar
The friendliness and the relaxing atmosphere makes us return year after year! No
location is good. room is clean and comfort. the shower head is not good. the shower door is broken a little bit.
We were absolutely thrilled with our accomodation, we in fact live in a 16th century house and inasmuch as the walls were stone it was home from home with the obvious added mod cons, ensuite, TV sheets changed every day (husband certainly doesn't get that at home). Owners and stall were all very friendly and nothing was too much trouble and even though our kids are grown up and we have grandchildren I noticed how good they were with the two little boys who were there with their parents. In the morning I found it a delight to walk the streets of Old Alcudia town to take photographs and just enjoy the peace and quite and people making their way to work. I cannot praise the Hotel enough just wish someone could beam me back this instance.
The small, friendly and quite atmosphere within an ancient building that did not impose its self on its surroundings.
Lovely decor, very friendly manager, nice location in a beautiful town. The room was noisy - on the ground floor with occasional traffic and lots of people going by right outside all the time, so not perfect but still really nice.
its location in the old city the breakfast was poor, and so was the supper if you elected for half board.
location was good. easy access to restaurants/taxis/buses. breakfast was very acceptable. did not like bathroom, inconvenient because of old building being adapted for modern use.
Exceptional service,very nice decoration.The rooms were very clean,the restaurant very good.We enjoyed our stay!