O hotel está inserido numa reserva natural, cerca de 80.000 m2, com uma envolvência de jardins muito bonitos e bem cuidados, excelente para longos passeios a pé. Os quartos são grandes, confortáveis e com uma boa varanda (Pollentia Village). Óptima rede de transportes mesmo junto ao hotel. O serviço de restaurante deveria ser melhorado. O nº de empregados é insuficiente para o nº de refeições servidas, ao jantar, o que por vezes torna o atendimento pouco eficiente. A praia em frente ao hotel é aconselhável para a prática de desportos náuticos. Para usufruir de uma melhor zona de praia (Pollensa ou Alcudia) é necessária deslocação através de transporte, ainda que as distâncias sejam bastante curtas.
A localização, a alimentação, os jardins e os edifícios. A insuficiência de parqueamento automóvel.
Pollença e Alcudia, Praia do Formentor a não perder! O exterior do Hotel é Bom e o pequeno almoço tambem. Melhorar as habitações
Do ambiente do hotel, muito calmo e descontraído. Do atendimento dos funcionários. Da localização do hotel, numa zona muito calma, tranquila e bonita. Dos mosquitos existentes no período da noite (durante os espectáculos).
dos espaços exteriores do hotel o facto da praia apresentada no site ser quase inexistente e cheia de algas, tendo de nos deslocar de carro para outras praias.
Da envolvência ambiental, da disponibilidade na prática desportiva, da variedade e qualidade alimentar e da simpatia dos funcionários Apenas o alargamento do horário de jantar
Studio for 3 of us sleeping - very confined space and sofas pull out beds did not allow comfortable living space - furniture had to be put out on balcony to allow some living space
Small shop, games for children such as table tennis (2 e/30 mins), attractive environment. The showers are dangerous. The boiler system is not adequate and the water temperature constantly fluctuates from cold to burning hot. The only plug suitable for the kettle is situated next to the cooker hob and the kettle lead has to run over the hot plate, which takes a long time to cool down - so beware! There were no instructions for using the hob and the on-light seemed to come on in a random way. The hob was in need of an upgrade, as was almost everything else in the apartment. We went in low season and the heating didn't work. The reception staff were not very welcoming. It is a shame we cannot recommend this hotel as it would be ideal for familes with young children but the showers could cause serious burns to a young child.
Friendliness of staff, closeness to all holiday facilities and beach. Pool area very noisy, Lifts could be updated
Comfortable well equipped apartment. We enjoyed the peaceful location with just a short stroll into the resort centre. Pool and surroundings are well maintained and attractive. A big plus was the provision of heating in our accommodation.
Good location within a residential area, with easy access to beach and restaurants. Very helpful staff on reception. Beds uncomfortable, sound proofing between rooms non-existant, late bar did not stay open late although that was probably an advantage to keep noise down
Housekeeping was very good.
Staff were friendly and helpfull, everywhere was clean, location great.
Very comfortable and relaxed. Wonderful location, right on the seafront. Pleasant and attentive staff. Indoor swimming-pool very small and disappointing.
The location and attractiveness of the hotel. Old fashioned charm and excellent service. The appartments were modern and more suitable for young couples and families. For a four person family it was inconvenient having to sleep on a bed settee
The location.Breakfast on the bay.The waiters were very attentive and friendly. The cleaning staff always courteous.The entertainment. Booked 2 single rooms but was told overbooked on arrival, so put into 2 double rooms. One room was on the top floor accessible by stairs only from fourth floor.This was like an attic room with only a skylight.(no426) The second room(no127) faced inward onto an air conditioning unit. They do not show these in brochure or internet. At 9am the limited sunbeds are unlocked. Guests reserve their sunbeds with towels while they have breakfast. The sunbeds are squeezed onto a small concrete platoon on the front. Price advertised on booking.com gave the impression we were getting a reduced rate. According to the printed hotel tarrif the reduced rate was the actual rate. Filled out questionnaire at hotel but have not had a reply after a week.
staff is attentive and really helpful hotel is very noisy. next door neighbours wake up at 7 am... you do to. and this was in late October! I must say your site does not present the hotel well and the various options it can offer. as a consequence we had booked the wrong room for what we wanted. luckily the concierge was able to accommodate our needs.
Excellent staff, late breakfast schedule (10.45 am), clean rooms,fresh cotton sheets, congenial layout of furniture in bar and library, good internet , wireless and in library. Great patio, beach bar and food. All in all very good standards. Noise of furniture being moved in mornings on marble floors.
We stayed at the apartments, liked the design and decoration and pool and sharing bar facilities with the hotel Unfortunately in the apartments some guests were letting in their friends who were not staying at the hotel. they were disruptive and noisy. cleaning of apartments also erratic.
The location is excellent, the rooms were spotlessly clean and service and staff very good. Our room had a balcony with east and south views which was excellent. Not a thing!
It was the only hotel open after 12 November n/a
The Seafront Bar Didn't realize the apartments were on the other side of the road with no sea view
Helpful staff - we were immediately offered an excellent alternative room in the annexe when we found that the "sea view" from our original room was limited.
Great staff, fantastic food - we loved the hotel. Location perfect right on the beach and great pool. Thanks to all who looked after us.
Location very close to beach and town. Parking was easy, good internet connection, friendly staff. Breakfast is chaotic and disorganised.
good food, friendly dining room staff, clean internet facilities far too expensive
Staff were very helpful dealing with a problem with the booking - they had guaranteed a booking but had no rooms available. Sourced me alternative accomodation in a nearby apartment complex They should ensure along with booking.com that availability is clearly indicated
The location, just across from beautiful beach, and close enough to town centre, bus stop to all destinations just a few steps away, and about 15 minutes walk from centre. Friendly staff and extremely helpful in any possible way. A pleasure to deal with. Rooms very clean. Very good breakfast. wardrobe was smelling of mould. a bit dated.
very lovely receptionist. Chilled out place generally. Good pay as you go internet too many mosquitoes and the fan extractor was dirty
It was in a fine building, smartly maintained, with a pool and also plenty of shaded areas to relax. Staff were helpful end efficient; breakfast buffet very good indeed; and it was very well located for beach and town Nothing adverse at all - we may well visit it again.
Nice location with 10 min walk to center, nice staff&great service, hotel facilities ok, great beach, food ok. The room that was provided (213) was substandard - we had to pay for an upgrade.
4 course buffet dinners superb - excellent choice, tasty food well presented, eat as much as you like. Nice aspect dining room. Very good hotel location with views of sea and hills. Room and bathroom spacious, enjoyed sea view and balcony. Staff very helpful and efficient. No tea making facilities in room. Some noise from adjoining rooms, particularly from above.
this hotel was excellent as it is rare in Pollenca to have a hotel with a pool. You still have the sea views with all the benefits of staying in town. An excellent choice and one we will make again. The room was slightly old fashioned but it really did not make a difference to the comfort of the holiday, and would have preferred to have a double bed instead of 2 singles.
Excellent location, really really clean and staff were friendly and very obliging. Squeaky bed.
Nothing Room.301 terrible do not stay in it I moved hotels.
The location, staff, great, great breakfast, The hotel was a bit run down and the pictures on the website do not correspond with how it looks like in real life.
Very friendly staff , location on the promenade , our room had ceiling ventilator + airco which was very pleasant. Ample restaurants in the area, so we will not book full board (buffet dinner) next time Balconies with lateral sea view are in full sun from 13 - 21 hour. No sun blinds here. There are not enough parasols round the very nice pool (salty water)
Hotel's decoration were very fresh and welcoming No shampoos were provided but this did not change the comfort overall
The staff were very friendly especially as the volcano happened and we had to stay extra. They looked after us very well
Excellent location. The reception staff were extremely pleasant and helpful. Outdated bathrooms with no toiletries and old towels - not anticipated at a cost of £137 per night. Old air-con system and furniture in the room which had an unpleasant odour. Although the hotel has a pool it is open to all and was very busy and we were unable to get sun beds.
The staff were extremely friendly and helpful and nothing was too much trouble. The hotel is in a quiet position with a beautiful view of the sea. The buffet breakfast was very good value.
Our stay was great. It's a few blocks outside of Port of Pollensa and about a mile and a half from Pollensa. It's a really nice hotel with great amenities and very friendly staff.
the scenery was nice tennis court swimming pool very relaxing
Good Location, very helpful, good facilities
Hotel is in a quiet location but with easy access to centre of Pollensa. Staff extremely courteous and helpful.
The reception area was clean and tidy and the staff polite and helpfull.The room was a good size and very clean and comfortable.The spa facilities were great and we used them twice a day The television in the room was a 14 inch box from 1990!!!
Bedrooms a bit basic but rest of hotel had a very nice retro feel and the view from the terrace restaurant is excellent
Warm,welcoming atmosphere. Friendly staff and well behaved guests! The view from the room, I would definately stay again but only with sea view.
The location within Port de Pollenca was perfect: on the beach, close to shops and restaurants and near to the life of the local community.The sea view was superb and outdoor facilities well maintained and very comfortable, including the balcony furniture with reclining cushioned chairs.Super helpful staff.
The location has a "wow" factor. The staff were exceptionally cordial. The furniture and fittings in the public rooms were eccentric and attractive. The food was ordinary - safe but uninspiring. We preferred to forego the fantastic setting for a better standard of cuisine in the town at around the same price.
The staff were fantastic, really attentive and very accommodating. The restaurant served good quality food in a truly lovely setting, it's such a pity the quality of the rooms let it down so badly. The rooms was very basic indeed, well below the standard I expected. When I booked the description implied it was a 3 star hotel, but it is acutally only a 1 star hostal. Were it not for the lovely staff and super restaurant we would have checked out and gone elsewhere.
Friendly staff, a slightly sophisticated ambience and ideal location Builder's noise at back of hotel; our room had one low window which you needed to bend down to see out of.
Great location along the pine walk.. an amazing walking street with restaurants, bars, and shops on one side... and a beautiful beach on the other. The elevator was dated and a little scary... take the stairs. No parking, but street parking is nearby.
the location and breakfast on the terrace was ok The room that I was given at the back of the hotel on the third floor was certainly not worth the price i paid. i could hear the loud television from next door, the floor was lineoleum that looked like phony wood, the whole room looked cheap and was old. There were no amenities that would support the price. the light switch turned on and off all the lights in the room and there were no individual lights/light switches near the beds. i asked the reception to wake me up at 7:30am my last day - and no one called to do so. The rooms facing the water on the lower floors were probably nicer. i would never return to this hotel. overpriced!
Good value for money excellent food & location and very helpful staff The plumbing needed a little attention shower going hot & cold when running but only a minor blip
great location right opposite the beach and a short stroll into the town.the staff were excellent.
Close to beach, cheap bathroom needs a bit of maintenance
The friendliness , kindness and efficiency of the hotel staff. hen I arrived off the local Palma bus the very nice bar manager came rushing out and insisted on carrying my case up the steps, a real welcome ! the lovely situation opposite the beach, the nice terrace to sit on.The food in the dining room, nice to see the same chef and Maitre D and people at Reception. No ! I have now stayed there 3 times
the staff are excellent except the night porter who is very grumpy!the location is very good. it is very overpriced for three star,and our room needed to be updated,new beds etc.
resaonable location very accessible to beach. Quite a long walk to centre but we enjoyed the beachside walk. beds were awful basically two single 'camp' beds - mattress ok. Breakfast basic and uninteresting
Excellent location, beachside location and bus stops outside. Nice walk into the centre of the resort. We paid for our dinner each evening but after the second evening did not eat there again as the quality of the food was very poor. The head waiter was particularly rude.
great location opposite lovely beach,good resort,very relaxing holiday. staff were too busy and so appeared unfriendly there was no interaction between them and guests,creating a lack of atmosphere.
The staff were very friendly and informative , the rooms were kept very clean. The view from the front sea view rooms was excellent. No tea or coffee making facilities the rooms were far to small and basic, mattresses old and creaked at the slightest movement. Bathroom adequate.
I cannot fault these apartments-the staff were very friendly & helpful and the rooms were large and airy and spotless.I would go back to these apartments no problem-An easy walk to the town and crossing the busy road was easy enough and motorists very courteous.
La singala is a real home from home None
Hotel situated in a quiet position with helpful friendly staff. Spacious enough room kept very clean with a pleasant bathroom. Large sunny balcony. Rooms carpeted - would prefer floors left tiled for hygene.