Hotel's decoration were very fresh and welcoming No shampoos were provided but this did not change the comfort overall
Very friendly staff , location on the promenade , our room had ceiling ventilator + airco which was very pleasant. Ample restaurants in the area, so we will not book full board (buffet dinner) next time Balconies with lateral sea view are in full sun from 13 - 21 hour. No sun blinds here. There are not enough parasols round the very nice pool (salty water)
The staff were very friendly especially as the volcano happened and we had to stay extra. They looked after us very well
Excellent location, really really clean and staff were friendly and very obliging. Squeaky bed.
Excellent location. The reception staff were extremely pleasant and helpful. Outdated bathrooms with no toiletries and old towels - not anticipated at a cost of £137 per night. Old air-con system and furniture in the room which had an unpleasant odour. Although the hotel has a pool it is open to all and was very busy and we were unable to get sun beds.
Nothing Room.301 terrible do not stay in it I moved hotels.
The location, staff, great, great breakfast, The hotel was a bit run down and the pictures on the website do not correspond with how it looks like in real life.
this hotel was excellent as it is rare in Pollenca to have a hotel with a pool. You still have the sea views with all the benefits of staying in town. An excellent choice and one we will make again. The room was slightly old fashioned but it really did not make a difference to the comfort of the holiday, and would have preferred to have a double bed instead of 2 singles.
The staff were extremely friendly and helpful and nothing was too much trouble. The hotel is in a quiet position with a beautiful view of the sea. The buffet breakfast was very good value.
The location within Port de Pollenca was perfect: on the beach, close to shops and restaurants and near to the life of the local community.The sea view was superb and outdoor facilities well maintained and very comfortable, including the balcony furniture with reclining cushioned chairs.Super helpful staff.
The location has a "wow" factor. The staff were exceptionally cordial. The furniture and fittings in the public rooms were eccentric and attractive. The food was ordinary - safe but uninspiring. We preferred to forego the fantastic setting for a better standard of cuisine in the town at around the same price.
Warm,welcoming atmosphere. Friendly staff and well behaved guests! The view from the room, I would definately stay again but only with sea view.
Bedrooms a bit basic but rest of hotel had a very nice retro feel and the view from the terrace restaurant is excellent
Housekeeping was very good.
Good location within a residential area, with easy access to beach and restaurants. Very helpful staff on reception. Beds uncomfortable, sound proofing between rooms non-existant, late bar did not stay open late although that was probably an advantage to keep noise down
Studio for 3 of us sleeping - very confined space and sofas pull out beds did not allow comfortable living space - furniture had to be put out on balcony to allow some living space
Friendliness of staff, closeness to all holiday facilities and beach. Pool area very noisy, Lifts could be updated
Comfortable well equipped apartment. We enjoyed the peaceful location with just a short stroll into the resort centre. Pool and surroundings are well maintained and attractive. A big plus was the provision of heating in our accommodation.
Small shop, games for children such as table tennis (2 e/30 mins), attractive environment. The showers are dangerous. The boiler system is not adequate and the water temperature constantly fluctuates from cold to burning hot. The only plug suitable for the kettle is situated next to the cooker hob and the kettle lead has to run over the hot plate, which takes a long time to cool down - so beware! There were no instructions for using the hob and the on-light seemed to come on in a random way. The hob was in need of an upgrade, as was almost everything else in the apartment. We went in low season and the heating didn't work. The reception staff were not very welcoming. It is a shame we cannot recommend this hotel as it would be ideal for familes with young children but the showers could cause serious burns to a young child.
not much - just a basic room - get what you pay for which is fair enough Hostal locked on our arrival & no one on duty to let us in.
Friendly staff, easy access to local attractions, Good price No parking........
The stuff was very nice, the location is excellent. The continental breakfeast is really only basic, however did not bother me. The live music twice a week can be quite disrupting. However it is a way how to make some more money for the hotel.
Very friendly, excellent value for money
We had a minor problem initially with the room. The owners were only too happy to move us. They are friendly and accommodating, warm and welcoming. You can be as anonymous as you wish, entering through the hostal door or join in the with the locals in socialising in the bar/cafe.
The stuff was friendly and helpful, the location is excellent. Hostal vorth for money. Furniture is old. Cleanliness is poor, bad smell in the room.
Value, friendly helpful staff None
Great location, staff and value for money. Relaxed atmosphere. Bar on ground floor and reasonably priced. For the budget price paid, no complaints.
me and my daughter(3y.) would recomend this place to everyone, very friendly owners, clean and nice basic rooms,(had no terras, but beautifull view of the mountains), price/ quality, the other guests were diverse, what we like..(young-old, backpacker, couples with kids, ect....). we enjoyed the breakfast very much, basic and good, and in the little cafe downstairs we had a drink and some night even a dance, and once a live band....(not too late for the neighbours of course) i like to thank owners and all employees of hostal paris for a really great week. tim and zoe de raedt, antwerp , belgium
Friendly staff, a slightly sophisticated ambience and ideal location Builder's noise at back of hotel; our room had one low window which you needed to bend down to see out of.
Great location along the pine walk.. an amazing walking street with restaurants, bars, and shops on one side... and a beautiful beach on the other. The elevator was dated and a little scary... take the stairs. No parking, but street parking is nearby.
the location and breakfast on the terrace was ok The room that I was given at the back of the hotel on the third floor was certainly not worth the price i paid. i could hear the loud television from next door, the floor was lineoleum that looked like phony wood, the whole room looked cheap and was old. There were no amenities that would support the price. the light switch turned on and off all the lights in the room and there were no individual lights/light switches near the beds. i asked the reception to wake me up at 7:30am my last day - and no one called to do so. The rooms facing the water on the lower floors were probably nicer. i would never return to this hotel. overpriced!
The staff were fantastic, really attentive and very accommodating. The restaurant served good quality food in a truly lovely setting, it's such a pity the quality of the rooms let it down so badly. The rooms was very basic indeed, well below the standard I expected. When I booked the description implied it was a 3 star hotel, but it is acutally only a 1 star hostal. Were it not for the lovely staff and super restaurant we would have checked out and gone elsewhere.
Good value for money excellent food & location and very helpful staff The plumbing needed a little attention shower going hot & cold when running but only a minor blip
Very helpful and friendly staff. I had a problem with the first room allocated and I was offered an alternative when I brought the problem to their attention. My room was perfectly adequate and spotlessley clean. Towels were changed daily. I would definitely consider staying there again.
Fantastic beach location wiht a view to die for. Staff were also excellent and helpful and genuine with it. A real "value" hotel that offers many great things such as location, great breakfast and happy, helpful staff for as littel as 30 euro per night - If you don't mind a few rough edges it is a steal The budget rooms at the back are dark and small and the bathroom has afunny layout making the shower difficult to get in and operate - but for 30 euro's you can take this on the chin
Fantastic location with beautiful seaview over the Bay of Pollenca
We have had a lovely time during our 9 days stay at the Capri. The staff was very helpfull and kind. Breakfast is simple but perfect and fresh. The location can not be more perfect with a beautiful look over the bay. Out dining by the sea. It is clean and we can not wait to get back in September!
location room to be renoveted, but still ok
Air Conditioning is a must in 42 degrees, it was like a sweat box
Superb location and a view of the bay second to none. Friendly and helpful staff. Hotel generally in need of refurbishment and common areas could be cleaner. Although when speaking to one of the owners this is due to be done over the winter.
Very friendly and very good breakfast.
great location great staff great breakfast requires refurbishment and air con in rooms plus room to room phones
Friendly, efficient reception area and staff. Relaxed breakfast times and service. Pleasant, caring cleaning staff. Breakfast could be more varied. Kettle in bedroom would be welcome.
La singala is a real home from home None
Hotel situated in a quiet position with helpful friendly staff. Spacious enough room kept very clean with a pleasant bathroom. Large sunny balcony. Rooms carpeted - would prefer floors left tiled for hygene.
Good Location, very helpful, good facilities
The reception area was clean and tidy and the staff polite and helpfull.The room was a good size and very clean and comfortable.The spa facilities were great and we used them twice a day The television in the room was a 14 inch box from 1990!!!
Our stay was great. It's a few blocks outside of Port of Pollensa and about a mile and a half from Pollensa. It's a really nice hotel with great amenities and very friendly staff.
the scenery was nice tennis court swimming pool very relaxing
Hotel is in a quiet location but with easy access to centre of Pollensa. Staff extremely courteous and helpful.
the friendliness of the staff and the location---close to just about evryrthing !
The hotel provided what we wanted, one nights accommadation at a good price, great location, clean but basic room and welcoming staff. we were not disappointed and the breakfast was as good if not better as I have had in many hotels. the locatation is great but could be noisey i suppose in the busy times, but didnt bother me. Staff were friendly and when i asked for another blanket as the tempeture had dropped in the evening it was in my rooom on our return. We had no problems
Cheap and cheerful in a positive way.Ideal for a short stay.
Relaxed atmosphere and central position.Very helpful staff. Bit noisy from surrounding bars. Would have appreciated hairdryer in room.Some towels threadbare and need replacing.
Location within the town. View from the balcony Room and bathroom did not bear any resemblance to the pictures on the website.
Staff were friendly and helpfull, everywhere was clean, location great.
Very comfortable and relaxed. Wonderful location, right on the seafront. Pleasant and attentive staff. Indoor swimming-pool very small and disappointing.
The location is excellent, the rooms were spotlessly clean and service and staff very good. Our room had a balcony with east and south views which was excellent. Not a thing!
We stayed at the apartments, liked the design and decoration and pool and sharing bar facilities with the hotel Unfortunately in the apartments some guests were letting in their friends who were not staying at the hotel. they were disruptive and noisy. cleaning of apartments also erratic.
The location.Breakfast on the bay.The waiters were very attentive and friendly. The cleaning staff always courteous.The entertainment. Booked 2 single rooms but was told overbooked on arrival, so put into 2 double rooms. One room was on the top floor accessible by stairs only from fourth floor.This was like an attic room with only a skylight.(no426) The second room(no127) faced inward onto an air conditioning unit. They do not show these in brochure or internet. At 9am the limited sunbeds are unlocked. Guests reserve their sunbeds with towels while they have breakfast. The sunbeds are squeezed onto a small concrete platoon on the front. Price advertised on booking.com gave the impression we were getting a reduced rate. According to the printed hotel tarrif the reduced rate was the actual rate. Filled out questionnaire at hotel but have not had a reply after a week.
Excellent staff, late breakfast schedule (10.45 am), clean rooms,fresh cotton sheets, congenial layout of furniture in bar and library, good internet , wireless and in library. Great patio, beach bar and food. All in all very good standards. Noise of furniture being moved in mornings on marble floors.
The location and attractiveness of the hotel. Old fashioned charm and excellent service. The appartments were modern and more suitable for young couples and families. For a four person family it was inconvenient having to sleep on a bed settee
It was the only hotel open after 12 November n/a
staff is attentive and really helpful hotel is very noisy. next door neighbours wake up at 7 am... you do to. and this was in late October! I must say your site does not present the hotel well and the various options it can offer. as a consequence we had booked the wrong room for what we wanted. luckily the concierge was able to accommodate our needs.
The Seafront Bar Didn't realize the apartments were on the other side of the road with no sea view
relaxed atmosphere handy to beach also fine pool and spa
Great location, beach within 5 minute walk and very safe for children. Plenty of evening entertainment and good facilities for the children. The staff were brilliant and very friendly. Beautiful pool and plenty of sun loungers. Thouroughly enjoyed our 2 week stay and will definitely return in the future.
We enjoyed a very relaxing week at this older style hotel, the childrens pool was perfect for our 3 year old and we particularly enjoyed the choice of food available for breakfast. definitely ready for a facelift,paint peeling from window ledges etc.the evening meals were not child friendly and the breakfast coffee and fruit juices were the worst ever.
spa was excellent. Breakfast was a lasrge buffet style, however cost cutting was apparent i.e. orange juice wasnt juice it was squash. I didnt like the fact that the tennis and ping pong was advertised as free but actually there was a hire charge for the racquets and balls (similarly with the ping pong). Swimming pool opened at 9am which was a little too late if you wanted a swim before breakfast.
Loction,good evening entertainment,efficient staff,friendly atmosphere Lack of TV in room
There was a very good number of sunbeds around the pool and a large number of comfortable chairs in the lounge areas. Also there was entertainment at night and competitions during the day. I thought the standard of food could be better.
Comfortable room, clean,great shower, good view from room, food good and plentiful, evening entertainment good. The room needed a tv. The quantity of drink supplied at the bar varied according to who served you (shorts) and as the drinks are not cheap this was annoying.
Easy to book rooms. Efficient staff. Clean, nice room.Nice dining room and foyer. Good location for my sports activities of cycling. Affordable prices. Food was not as varied as in other hotels iI have stayed in in this area.Didn't like having to pay with cash for drinks during evening meals. Would rather put drinks bill onto room bill and pay at end of stay.
Absolutely nothing Everything
Enjoyed hotel and area in late April. Everything in hotel entertaiment library and good food.
the staff are excellent except the night porter who is very grumpy!the location is very good. it is very overpriced for three star,and our room needed to be updated,new beds etc.
Excellent location, beachside location and bus stops outside. Nice walk into the centre of the resort. We paid for our dinner each evening but after the second evening did not eat there again as the quality of the food was very poor. The head waiter was particularly rude.
great location right opposite the beach and a short stroll into the town.the staff were excellent.
The friendliness , kindness and efficiency of the hotel staff. hen I arrived off the local Palma bus the very nice bar manager came rushing out and insisted on carrying my case up the steps, a real welcome ! the lovely situation opposite the beach, the nice terrace to sit on.The food in the dining room, nice to see the same chef and Maitre D and people at Reception. No ! I have now stayed there 3 times
The staff were very friendly and informative , the rooms were kept very clean. The view from the front sea view rooms was excellent. No tea or coffee making facilities the rooms were far to small and basic, mattresses old and creaked at the slightest movement. Bathroom adequate.
resaonable location very accessible to beach. Quite a long walk to centre but we enjoyed the beachside walk. beds were awful basically two single 'camp' beds - mattress ok. Breakfast basic and uninteresting
Close to beach, cheap bathroom needs a bit of maintenance
great location opposite lovely beach,good resort,very relaxing holiday. staff were too busy and so appeared unfriendly there was no interaction between them and guests,creating a lack of atmosphere.
friendly staff very dated . smelt in bedroom and bathroom
staff friendliness. The hotel situation. No water at breakfast. Coffee and fruit juice at breakfast not up to standard.
Basic furniture, uncomfortable beds, poor ventilation
Location , previous guests towels in dirty bathroom, smelt of urine, floor wet and puddles of water
I cannot fault these apartments-the staff were very friendly & helpful and the rooms were large and airy and spotless.I would go back to these apartments no problem-An easy walk to the town and crossing the busy road was easy enough and motorists very courteous.
This hotel was just perfect for us. It was elegant, tastefully furnished, lots of character and very relaxing. Our room was spacious with an extremely comfortable large double bed. The bathroom too was large and perfectly designed, complete with lovely soaps and body lotions! Breakfast was served in an attractive courtyard garden. Nothing was too much trouble for the friendly owners. The hotel is situated in the centre of the delightful old town and yet not very far from the lovely beach at Alcudia. Also very close to the fantastic Genestar Restaurant. We would highly recommend this hotel for those looking for a quiet, elegant and totally relaxing place to stay
Everything. The hotel is actually a traditional Mallorcan house with a beautiful patio where we used to have breakfast. Magdalena and Tony were really nice and helpful and they keep the place really clean and cosy. We loved it and would definetely go back. We missed a bigger window.
A very nice hotel and a very nice owner. Everything was just perfect.
Hotel in a beautiful 17th century mansion. The bedroom was spacious and very clean. Staff very friendly and helpful. Breakfast in the peaceful courtyard was ++.