Prós: The staff was very kind and always happy to help and would highly recommend this hotel.
Contras: Breakfast was the worst ever experienced. The restaurant was not 4 star hotel standard level. Horrible, do not recommend to anyone.
Prós: The stuff at reception are very good, whatever problem I have, they will try to help me to find a best way to solve it. There is alsway smile on their face, makes customers feels good.
Contras: There is no somking area in the hotel.
Prós: The room is nice and clean even if small
Contras: my choice of this hotel was determined by swimming pool. But what a great surprise - there was not any, never existed in this hotel.
Prós: The hotel was beyond my expectations - rooms are spacious and clean. I gave a bit less grade for Location, because around the hotel there were not many facilities - e.g., I couldn't have lunch or ...
Contras: The only thing I didn't like much was breakfast. It looked (all together - food, decoration of the canteen and the service girl) a bit like 'old Soviet hospitality'. Food was quite cold...
Prós: This hotel is the best one in Perm based on my experience. Big, clean,comfortable.
Prós: Anna, the receptionist, and almost everything else. Their airport transport and the driver were also super!
Contras: I could have breakfast, but it was not included in my price.
Prós: The staff is very friendly, professional and helpful. The beds are very comfortable. Breakfast was very good.
Contras: The room was slightly small. No free late checkout.
Prós: Very friendly staff, nicely served breakfast, good location, good value for money. Thank you very much!
Contras: The soundproofing can be improved. A kettle in the room would be a plus.
Prós: Perfect price for the quality that we received. Very customer oriented personnel. As a Booking Genius I was eligible for late check out as well and extended my stay. Nice selection of breakfasts - the...
Prós: All the staff were excellent and hardworking since their shift was 24hrs.
Contras: Please have an option for a Russian breakfast :)
Prós: Good honest budget option. Quiet. Comfy bed. Dmitry the host is a great guy.
Prós: This boutique flat, essentially a quasi-private Airbnb, is great value. It's comfortably furnished, with tea/coffee facilities, a microwave and iron provided; the power shower (with its radio...
Contras: We hadn't understood that there would be no signage, and left it very late to get in touch with Dima after a long train journey: the telephone number provided didn't work from an international...
Prós: Location is very good, so was the room.
Contras: When checking in, the owner did not ask for registration nor our passport, felt a little bit unsafe
Prós: Dmitri was very helpful and even took us to station for early morning train .Do not be put off by scruffy entrance as nice once inside flat.The twin bedded room with bathroom was very clean and also ...
Contras: Meeting up to gain entrance a little confusing .A contact number was given to call 30 mins before arrival but we did not realise that calling with a Russian SIM you need to put an 8 in front.
Prós: Boutique hotel in central location - level of English of hotel staff was hit and miss but overall very helpful and comfortable room - a little on the expensive side compared to similar hotels we ...
Prós: Marina who welcomed us to the hotel was warm and friendly. She was accommodating and made us a snack when we arrived late. She introduced us to local facilities and facilitated a tour of the city ...
Prós: Close to the Airport Closest to the Refinery location close to the City Suburban Value for money, some rooms same or better than Super8 WIFI is good (I was pretty far from reception) Breakfast is...
Contras: I enjoyed my stay, some 'Pros' are below: Public transportation is about 1 km away Pretty far from the City Center (travel time vary 20-35 minutes)
Prós: It's my first time to Russia so things are new and different especially the taste of milk not like New Zealand. But the food everywhere was so amazing and tastey, 10/10
Contras: Milk, smoke in the air when walking around street!
Prós: Very good large room with 3 wide windows. Excellent bed and bedding. Good choice for breakfast. Most of all attentive, welcoming and professional staff.
Prós: Bed is very comfortable, high and soft. Saunas (hamam) is very nice.
Contras: WiFi cannot be used by corporate PC's. There is necessary to change WiFi settings and make the features available for it.
Prós: Everything was @reasonable quality level.
Contras: It was too warm in the room in the beginning but was fixed later.
Contras: the service was terrible they also overcharged us on the the room would never stay here again
Prós: Member bonus - on the breakfast was surprise. Thank you a lot.
Contras: Long time with not good staff reception English. Thay tray, hovewer thay need to do more practice in English.
Prós: Good location in the city center, helpful employees
Contras: We could not enter the spa area because you have to privatise it in advance. The heating system did not work in our room and they knew it already (!) - so they brought us... an electric heater. Not ...
Prós: Very efficient and well organised hotel. The reception staff were extremely attentive and spoke enough English (and were very happy to do so) to be able to help with everything from ordering a taxi at...
Contras: I cannot think of anything.
Prós: Nice and friendly staff, western standard of the hotel and staff (arguably the only western hotel in Perm). Close to the airport, mall and supermarkets (open 24 hours). 24hours and very fast check in ...
Contras: A bit far from city center, small room. There were only one bathrobe and slippers in the bathroom (the room was actually for two people).
Prós: Good location, tasty food in the restaurant, helpful staff
Contras: Empty minibar, small gym, poor breakfast, too expensive for a standard room with furniture and refurbishment they offer
Prós: kind staff, comfort room and very delicious food.
Prós: delicious food, hotel people are too kind, very clean room
Prós: Friendy staff and able to communicate with simple English. The reception girl help us to active the Wifi using her mobile phone number. Great Location which located in the city center. Also there ...
Contras: The hotel and the room were a little bit cold. No escalator.
Prós: 1)Close to bus stops 2)Restoraunt with ukranian food on the first floor 3) Quiet room
Contras: Miss understanding about the swimming pool, The pool was not in the hotel but at a spa nearby and it was not included in the rate.
Prós: It is located at the center of town, surrounded by nice restaurants and shops. Receptionist staff of this hotel is very kind.
Contras: If the hotel provides the guest (coin) laundry, it would be much better for a long-stay traveler.
Prós: Good breakfest. Location good.
Contras: Personnel at the reception don't treat you like guest. 50% of reception staff is simply rude and unprofessional. It's a pity because rest of the staff is kind and polite. If this hotel would ...
Prós: Location n breakfast
Prós: staff were extremely helpful
Prós: Location was good
Contras: Its not good enough in this day and age to offer no air-conditioning or fans in rooms in the dead of summer.
Prós: Location is within walking distance of many attractions.
Contras: Receptionist appears disgruntled over her personal problems - very gruff with her subordinates. Ignores instructions not to make up room - enters rooms against your wishes. Receptionist cannot pass on...
Prós: Clean rooms all in the ground floor.
Contras: Again this is not a hotel!!! This is not a hotel again this is not a hotel . It is a small clean guest house of a dozen rooms in the ground floor of a condominium . As for the 3 stars forget it. Three...
Prós: Location is good. You have a few restaurants around and the river is really close to the hotel.
Contras: Staff don't speak english at all... This is a unacceptable for 4* hotel. They are adding some fees even reservation says 'no additional fees' ... like for early checkin service. Breakfast ...
Prós: Got food poisoning twice here!!!
Contras: Wi Fi connection for foreigners is not acceptable
Prós: The staff was amiable, nice location and comfortable bad along with pleasing interior of the entire hotel makes you feel satisfied with your stay. Not to mention for a reasonable price.
Prós: Location, bathroom was refurbished.
Contras: Hotel not a western standard. Markets itself as something that it is not. Breakfast truly appalling and attitude of staff not much better. Rooms tired although bathroom was nice enough. Bed very poor...
Prós: The people at the front desk, reception desk, check in spoke English very well and answered questions graciously. the room was clean and the bed was good.
Contras: There was no air conditioning in the room and it was unbearably hot. I was told that I couldn't move to a nonair conditioned room across the hall that would be quieter and cooler because the room ...