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I went on a short break with my wife and have stayed at this hotel before. We found the staff very friendly and the public areas of the hotel are were kept clean although the furniture at the front is a little worn. We enjoy a drink at the bar after having eaten out at one of the many local restaurants and the staff behind the bar are sociable and enjoy a conversation. The breakfast was enjoyable and there was a reasonable choice. Nice freshly ground coffee which I enjoy. The situation of the hotel is very good, just a short walk from many restaurants and bars as well as the shopping centre. The only downside was our room no 223 was looking as if it could do with a good makeover.The tea tray was brken in several places around the edge and needed throwing out and the wallpaper was dirty and coming loose at the joins. Despite this the bed was very comfortable and the room was cleaned daily to a good stndard and the cleaning staff were very pleasant.
the room was cheap
Location, comfort of room. Room was quite small. Hotel parking expensive, street parking limited.
we just liked the room...and the area. Breakfast was good. First we received a room which was not ready (10pm!!!)...we had requested a big bed room and we received a twin bed room. the personel of the hotel was not very kind!!
I liked that the hotel was very central with plenty of parking
The location was ideal for the centre.Hotel had secure car park.Breakfast very good .A nice relaxing bar and lounge.Easy checking in /out .Staff very helpfull and friendly
very comprehensive selection at breakfast.first class.
All the staff were friendly, helpful and welcoming. The food was excellent with a wide choice of breakfast and evening meal buffet. The room was very comfortable and well maintained and the interconnecting doors for families was a real bonus. . The hotel is in a good location for local amenities and access to nearby secure local parking was really useful. We will definitely return here.
great breakfast, friendly staff, good bed & pillows bathroom a bit aged
The low price, also the room was quiet at night The part of the hotel we were in was very cramped - room, corridors, staircases and lift. Breakfast was extensive but the hot buffet was warm at best.
pequeno almoço,simpatia dos funcionarios. limpeza do WC do quarto e das dependencias da piscina (os azulejos)
Simpatia do pessoal de recepção, limpeza geral do hotel e sua localização. Após sair de manha, ao regressar a noite verifico que as toalhas de banho utilizadas e que deixei na banheira para serem substituídas conforme instruções do hotel, ainda lá se encontravam, molhadas e sem que tivessem sido substituídas.
The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open. A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.
large rooms, the rooms and hotel still have their beautiful original style but comfort is there. Beautiful view on the sea from the room and from the breakfast room. noise from room nextdoors.
Excellent location. Beautiful view of beach, sea and Albert promenand. Room and bathroom are very big, with a beautiful seaview. It was also very calm in the room. There was very poor breakfast. No fish, no vegetable, a little fruits. And no tea and coffee facility in room. Rooms are out of fix.
sea view hotel staff
Very good location and beautiful viw of sea/beach Room decor was very dark and dull
Location to the amenities of the city as well as our own leisure activities No tea or coffee facilities in the room. his would have put my comfort score upto good from fair.
The Hotel is clean, comfortable and the staff are helpful, the hotel is located almost on the beach and in close proximity to beach front restaurants. There is a tram stop outside the hotel, although a relatively modest walk will take you into the town.
Location Needs refurbishing badly.
You step out of the door, straight on to the beach. Impressive architecture, unpretentious, upmarket style and luxury. Staff were helpful. Nothing, strongly recommended.
The location of the hotel is great and the terrace on the the palace room was spectacular For a room marketed as a palace room, the amenities were under par. No slippers, no bathrobe, cheap towels and toiletries do not belong in a palace. the room itself was excellent however.
A quiet hotel with a very nice view on the north sea. Breakfast was excellent! It's a shame there's no Spa because this hotel has a perfect location for it. I called the reception from my room but they did not pick-up, not even a voice to tell you hold-on the line etc. The same number is the emergency number...strange!
I have stayed here several times and have each time been satisfed with the hotel. The breakfasts are good, rooms clean and of a decent size and you're within a stones throw of the city centre and the sea-side. Recomended! The only thing that I would suggest is that the sheets and blankets on the beds could be replaced with duvets as I find the former a little old fashioned, but otherwise no complaints.
Sea view from the balcony, central clean and cosy. Not the hotel's fault but noisy building works next door.
Very friendly and welcoming, ideal position in Ostend
This is our second stay at the hotel and overall excellent . The staff are very good , comfortable room and breakfast is also good.The location is ideal for shops,bars , eating places plus the beach is a 2 minute walk.We will return again.Oostende is one very friendly no hassle easy to get round town and suits all age groups Nothing
Excellant breakfast,large selection. Very friendly and helpfull staff. Bedroom - good storage, extremely clean,useful additions to spot less bathroom. Perfect position,close to the seafront and shops/restraurants. Attractive lounge/bar.
Very impressed enjoyed our stay. Staff could not do enough for you and the hotel had many small touches that impressed very good value for money strange noises from plumbing
Nothing special.... I'haven't lucky on this one... I asked for a triple room and i received and payed for a double, the room was small, and the bad for the kid was just by our side. the photos on the web about the triple room do not correspond at the real...
Location in Ostende, close to beach and shops. Good bars and restuarants nearby. Parking
Excellent position close to beach and town centre.
No tea making facilities in room
15 minutes from railway station, 5 minutes from shops road works outside at moment noisey daytime
sea view tiny room
very helpfull staff. position of family room in relation to the sea view.
room and view n/a
everthing was satisfactory.
rooms with a splendid seeview
Location (sea-view and close to the city center) Old furniture, some things were damaged/broken, noisy, thin walls, maid starts to clean rooms early in the morning, concierge seemed unorganized and tried to handle different people at the same time, breakfast was ok (nothing fresh, nothing healthy), road constructions in front of the hotel
Friendly helpful staff and sea views No bar
Situated at the seaside The hotel
Helpful staff,clean & modern roomsrelaxed atmosphere Not much choice of food
hotel reception staff very friendly and helpful, bright and cheerful decor, towels changed every day room cleaned every day , breakfast buffet much varied and plentiful. having to hand in my car key, and my car was moved by a member of staff.
The staff were friendly and breakfast was excellent There was a faint smell of cigarettes in the room as well as a cigarette burn hole in the sheets
the staff are excellent, very helpful and pleasant, the best i have had thank you. I think you should have facilities for coffee in the room also an iron and board
Courtious staff, clean and quiet hotel in a great location.
stayed for 2 nights hotel was clean and staff where friendly location close enough to the main streets but not too close would stay at the hotel again
Location, Car garaging,Breakfast. Very pleased with the travel directions included with the booking documentation. Nothing disliked
A good location for exploring Ostend. Close to town,beaches and marina. Although secure, the car park is two blocks away. No other hotel that we have ever stayed at have insisted on keeping our car keys ''for insurance purposes''. Our 'Superior Room' was basic - not even a toilet roll holder in the bathroom. Reception staff, although quite efficient, should take a refresher course in how to deal with customers in a more pleasant manner.
It was convenient for our purposes. We used little of the facilities
Proximity to the centre Quality of room, unfriendliness of staff
staff at reception pleasant and helpful, lovely wood panelled bar, great for a quiet drink in the evening. breakfast had good selection, nice start to the day.
We enjoyed the friendly service. The Hotel and rooms were all as described. Thanks, Robert
Very friendly and helpful staff and an excellent restaurant
good location,clean comfortable rooms,reception staff were on the ball and made sure all our needs wre catered for no noise at night and a reasonable breakfast buffet
Central position and excellent view from window
It was very close to the train station, which was very comfortable for me, since I was coming by train. Nice view from the room. Excellent wifi connection from the room, there was even a pc in the lobby which was quite handy too. There was only one heating device in the room which was not enough for the room and the bathroom. The windows of the bathroom were not hermethic, therefore it was quite cold. It was snowing while I was there, and entering the bathroom was not pleasant being under heated.
All round 10 out of 10 for this hotel. Easy to find, across the road from railway/bus station. Friendly reception. Immaculate and spacious room with dockside views and good double glazing if you want to keep the noise out. Handy for the local shops and nightlife and an excellent breakfast. Freebie WiFi was perfect.
Good breakfast - friendly staff
Generally welcoming, excellent location, good quality food at breakfasts and other meals
Friendly staff, good restaurant, good location near station but quiet
all of it breakfast was not for me
A good central hotel with excellent staff always willing to help
This family ran hotel was very well run, the staff were friendly and helpful .Everything was spotlessly clean ,the food was perfect and the staff were always at hand replenishing everthing as it was been eaten
Very comfortable and spacious room and beautifully tiled bathroom, all spotlessly clean. Very helpful owners in constant attendance in reception and serving breakfast which was excellent. Good central location. We thoroughly enjoyed our two night stay and would highly recommend this hotel No onsite parking, but that cannot be expected in most city centre hotels. The owners directed us to a free parking area only 12-15 minutes walk away which was perfectly acceptable, but paying parking was available much closer if desired
location not really ... maybe a missing restaurant, bar was closed
Very clean, friendly staff, excellent breakfast, good location
Car parking arranged well. Good central location.
the staff were very helpful breakfast
Nice, clean room. Comfy bed. Big bathroom. Friendly staff. OK breakfast. Parking nearby. Nice location. Simple, but worth the money.
Nice clean room, friendly staff and great breakfast. The en suite bathroom had a sliding door.....which did not close completely and seamlessly (a bit awkward).
the location of the hotel was very convenient just 2 minutes walk from the beach and restaurants. the room was very comfortable and the breakfast was excellent - lots of choice and of good quality. The staff were very helpful It was quite expensive and it would have been nice if the bar had been open. This was closed over the weekend.
Cafe da manha, localisação, charme da entrada+ internet wireless de graça e boa, o que era muito imnportante para eu poder trabalhar Queria fazer ccheck out as 12 h em vez das 11 porque tinha que viistar a minha Mae no hospital,e a resposta foi muito rigida
Localização muito central, perto da praia e do ecntro da cidade. Cama confortável. Internet grátis em todo o Hotel
o facto de ter la passado pouco tempo reparação da sauna!
Atendimento bom, preço bom, conforto, boas condições O facto de não ter parque de estacionamento
Atendimento Aspectos a melhorar: Servico de Internet, horario de pequeno almoco mais amplo, possibilidade de refeicao ligeira apos as 1800.
Our sheets were clean but had stains on them, my pillow was the most uncomfortable pillow ever. Not enough plugs in room. Not enough TV stations. The noise outside kept us awake all night.
Good location, and very good family room. Double room at the back was small and had a terrible view.
Reception Staff were excellent and very helpful with recommendations on places to visit and how to get around .Breakfast staff also very good .The location is excellent and would be hard to better in the city .
Cosy little hotel with nice employees. My single room was small, no W-Lan in room.
Buffet style breakfast, excellent breakfast staff, nothing to difficult to do. Its our 2nd stay in 18 months and think its a friendly hotel easy to find, parking round the corner at the casino. Rooms clean.
closeness to ostend
The location of the hotel is great and the breakfast we got was nice.
the breakfast,and the bed was clean and comfortable. rooms very small,imposible to allocate an extra bed for a child.Tv remote control didn't work. Shower incredible small.
central location , friendly helpful staff no full shower in bathroom no tea coffee facitities
Thestaff were very obliging and hepful and the breakfast provide very good value for money
good location friendly staff good sauna stones throw from beach and tram v good japanese restuarant opposite A little pricey for a 3 star
the location, very close to the beach/shops/restaurants & The cleanliness of the hotel
Good location near the beaches; quiet. Rooms are a bit small for 2 persons, beds are separate, mattresses a bit too soft.
Breakfast buffet was excellent Parking charges at the hotel were extremely expensive
The staff were very friendly and helpful, breakfast was also very good. The rooms were clean and tidy, with sonsistently hot water at a good pressure for showering. The batch was fairly small which made showering difficult without getting slightly tangled in the shower curtain.
We were upgraded to what seemed a more appropriate family room when we discovered our toilet didn't flush. I might not have given such a good review had we stayed in the significantly smaller room. The second room was nicely spacious and extremely well located. The day staff was very helpful and accommodating. The breakfast was included and had more and better variety than the breakfasts we paid extra for. I didn't like that we were put into a very small room at first with a broken toilet, or that because we didn't include a note requesting a child cot we weren't going to receive one. They redeemed themselves though by finding us a cot for the last night.
The price, location and facilities
Cood location, good price:-), A little bit noisy, small room.
Good location The hotel smelled bad, the room was exremely small, with one window facing a bank of airconditioners on a wall opposite the window (no view). The room was dirty, with food from a previous guest still under the bed and lots of dust still stuck in corners. You only get one hotel room key. The walls are extremely thin and we were awoken several times fby other guests that opened their doors, and the doors to the hallway where we stayed. On top of that, it rained, so all in all we aren't happy at all about our stay.
Staff very friendly, helpful. Breakfast very good. Value for money. Bedlinen very clean. A shock to be told cash only accepted on check in. Bathrooms in need of updating.
Not happy that the fire alarm went off and was later to be found out that it was a false alarm.no one came around to inform the remaining people who were making there way out that it was a false alarm!
The Hotel had a very good Breakfast with alot of choice for everyone: The Location for the Hotel was ideal for Shopping & Eating out. The Hotel is not far from the beach front & railway station. The Shower & Bath was rank. The hotel decor was poor and needed a paint up. Parking was terrible.
its place is strategic to visit the city of Oostende, the price is also very good according to the service
It is very central, close to the beach and shops. Hotel staff are very polite. Decent sized room. It could do with some renovation, fresh coat of paint, carpets etc.
the location is spot on for bars, shops and the market, the room was clean to reasonable standard. situated on a pedestrian street is awkward for unloading bags etc, unless you're really lucky there is no view as the Hotel is terraced, the floorboards in the room creak when somone walks through the hallway. the bar is unwelcoming.