Location, comfort of room. Room was quite small. Hotel parking expensive, street parking limited.
All the staff were friendly, helpful and welcoming. The food was excellent with a wide choice of breakfast and evening meal buffet. The room was very comfortable and well maintained and the interconnecting doors for families was a real bonus. . The hotel is in a good location for local amenities and access to nearby secure local parking was really useful. We will definitely return here.
The low price, also the room was quiet at night The part of the hotel we were in was very cramped - room, corridors, staircases and lift. Breakfast was extensive but the hot buffet was warm at best.
very comprehensive selection at breakfast.first class.
we just liked the room...and the area. Breakfast was good. First we received a room which was not ready (10pm!!!)...we had requested a big bed room and we received a twin bed room. the personel of the hotel was not very kind!!
I liked that the hotel was very central with plenty of parking
great breakfast, friendly staff, good bed & pillows bathroom a bit aged
The location was ideal for the centre.Hotel had secure car park.Breakfast very good .A nice relaxing bar and lounge.Easy checking in /out .Staff very helpfull and friendly
I went on a short break with my wife and have stayed at this hotel before. We found the staff very friendly and the public areas of the hotel are were kept clean although the furniture at the front is a little worn. We enjoy a drink at the bar after having eaten out at one of the many local restaurants and the staff behind the bar are sociable and enjoy a conversation. The breakfast was enjoyable and there was a reasonable choice. Nice freshly ground coffee which I enjoy. The situation of the hotel is very good, just a short walk from many restaurants and bars as well as the shopping centre. The only downside was our room no 223 was looking as if it could do with a good makeover.The tea tray was brken in several places around the edge and needed throwing out and the wallpaper was dirty and coming loose at the joins. Despite this the bed was very comfortable and the room was cleaned daily to a good stndard and the cleaning staff were very pleasant.
the room was cheap
Localização muito central, perto da praia e do ecntro da cidade. Cama confortável. Internet grátis em todo o Hotel
Cafe da manha, localisação, charme da entrada+ internet wireless de graça e boa, o que era muito imnportante para eu poder trabalhar Queria fazer ccheck out as 12 h em vez das 11 porque tinha que viistar a minha Mae no hospital,e a resposta foi muito rigida
o facto de ter la passado pouco tempo reparação da sauna!
staff at reception pleasant and helpful, lovely wood panelled bar, great for a quiet drink in the evening. breakfast had good selection, nice start to the day.
Proximity to the centre Quality of room, unfriendliness of staff
Courtious staff, clean and quiet hotel in a great location.
stayed for 2 nights hotel was clean and staff where friendly location close enough to the main streets but not too close would stay at the hotel again
Location, Car garaging,Breakfast. Very pleased with the travel directions included with the booking documentation. Nothing disliked
the staff are excellent, very helpful and pleasant, the best i have had thank you. I think you should have facilities for coffee in the room also an iron and board
It was convenient for our purposes. We used little of the facilities
A good location for exploring Ostend. Close to town,beaches and marina. Although secure, the car park is two blocks away. No other hotel that we have ever stayed at have insisted on keeping our car keys ''for insurance purposes''. Our 'Superior Room' was basic - not even a toilet roll holder in the bathroom. Reception staff, although quite efficient, should take a refresher course in how to deal with customers in a more pleasant manner.
hotel reception staff very friendly and helpful, bright and cheerful decor, towels changed every day room cleaned every day , breakfast buffet much varied and plentiful. having to hand in my car key, and my car was moved by a member of staff.
The staff were friendly and breakfast was excellent There was a faint smell of cigarettes in the room as well as a cigarette burn hole in the sheets
Nice, clean room. Comfy bed. Big bathroom. Friendly staff. OK breakfast. Parking nearby. Nice location. Simple, but worth the money.
Very clean, friendly staff, excellent breakfast, good location
the staff were very helpful breakfast
Nice clean room, friendly staff and great breakfast. The en suite bathroom had a sliding door.....which did not close completely and seamlessly (a bit awkward).
Very comfortable and spacious room and beautifully tiled bathroom, all spotlessly clean. Very helpful owners in constant attendance in reception and serving breakfast which was excellent. Good central location. We thoroughly enjoyed our two night stay and would highly recommend this hotel No onsite parking, but that cannot be expected in most city centre hotels. The owners directed us to a free parking area only 12-15 minutes walk away which was perfectly acceptable, but paying parking was available much closer if desired
location not really ... maybe a missing restaurant, bar was closed
Car parking arranged well. Good central location.
the location of the hotel was very convenient just 2 minutes walk from the beach and restaurants. the room was very comfortable and the breakfast was excellent - lots of choice and of good quality. The staff were very helpful It was quite expensive and it would have been nice if the bar had been open. This was closed over the weekend.
A good central hotel with excellent staff always willing to help
This family ran hotel was very well run, the staff were friendly and helpful .Everything was spotlessly clean ,the food was perfect and the staff were always at hand replenishing everthing as it was been eaten
I did not like fact that on the outside of the building it was advertised as the Oostende Hotel and there was no indication that it was the Royal Astor
The pool availability which is why we picked the hotel for our grandson having stayed there previously. The lack of parking
It was very close to the beach and all the shops were close by too.
friendly and helpful staff The room furnishings
I stayed one night and I didn't like it
The distance to the sea of less than 100 meters. The hotel stuff at the reception was not very friendly, just formal.
Nothing The site says there is a pool, there was a pool but it was not in working condition. I booked this hoter for the pool, the staff did not work with me because I was not happy. I asked for a bed for a child they did not have one in my room. The pictures showed the room as to be great, the room was horribly dirty with stains on the carpent and bedspread.
Excellent location for the seafront and very helpful staff. Ample car parking in underground car park not far away. Recommend upgrading to a room with a view for the few Euros more. none
Closeness to be beach and city center The staff was - given a few exceptions - all but friendly. The rooms were shabby (stains on carpet, run down bathroom)...
Nothing The room was very basic and the carpet was badly stained. The general feel about it was 'shabby'. Took breakfast at 0830 hrs and food was cold.
The breakfastroom was modern and there was a good selection for breakfast and it was tasty. On arrival our room was not ready and very dirty and the interior was very old and could do with modernisation.
The hotel needs full refurbishment, depressing to stay in
Good breakfast, pleasent staff, clean room, excellent position in the city (in center and near beach).
Conveniently situated near the harbour and restaurants
Size of rooms Smoking in lounge
very clean rooms and good breakfast - close to centre
Cleanliness of the whole Hotel and the location near the "Digue" and the Town-center. Very old, should be redone.
free internet, good choice of food for breakfast
central location, good breakfast, reliable WiFi cramped room,
The Staff were friendly and the Owner was very nice had a nice chat one night just pleasant
Breakfast buffet was excellent Parking charges at the hotel were extremely expensive
Good location near the beaches; quiet. Rooms are a bit small for 2 persons, beds are separate, mattresses a bit too soft.
good location friendly staff good sauna stones throw from beach and tram v good japanese restuarant opposite A little pricey for a 3 star
The staff were very friendly and helpful, breakfast was also very good. The rooms were clean and tidy, with sonsistently hot water at a good pressure for showering. The batch was fairly small which made showering difficult without getting slightly tangled in the shower curtain.
the location, very close to the beach/shops/restaurants & The cleanliness of the hotel
near beach and tram station
Good location in Oostende. Thanks for the flexibility in being able to change the checkout date. The two little beds were not too comfortable. The room was very small.
Nothing in particular The location and the ambience was not good.
We liked the area and the cleanliness of the hotel. We used the hotel as it said that they have a kids play area, they did have a play area but two of the four computer games (ps2) was not working and there was no choice of games, the kids machines was broken, the football game was broken, and the bouncy castle was deflatted every morning. The only lrt down we had about the stay was the kids room and we thing there should be some investment in this area. If the parents can keep the kids occupied and happy whilst at the hotel then the parents are happy....
Nothing I thought this hotel was very poor and not good value for the money.
The bar was very good at night as the children could play next door. The bar man Patrick was excellent and kept us entertained and was polite and helpful. Also you can't smoke anywhere which is very good and I would stay again for this reason. no
The location the friendly atmosphere breakfast was very good rooms warm and comfortable every facility easily accesible The hotel bar closed early without any information
A good tourist hotel with very pleasant and helpful staff.The meals were adequate and satisfactory.The room was very comfortable. The weather!!!!
As a regular visitor to this hotel I always find it to be clean and friendly and the staff are always helpful.
Atendimento Aspectos a melhorar: Servico de Internet, horario de pequeno almoco mais amplo, possibilidade de refeicao ligeira apos as 1800.
Atendimento bom, preço bom, conforto, boas condições O facto de não ter parque de estacionamento
It is very central, close to the beach and shops. Hotel staff are very polite. Decent sized room. It could do with some renovation, fresh coat of paint, carpets etc.
We were upgraded to what seemed a more appropriate family room when we discovered our toilet didn't flush. I might not have given such a good review had we stayed in the significantly smaller room. The second room was nicely spacious and extremely well located. The day staff was very helpful and accommodating. The breakfast was included and had more and better variety than the breakfasts we paid extra for. I didn't like that we were put into a very small room at first with a broken toilet, or that because we didn't include a note requesting a child cot we weren't going to receive one. They redeemed themselves though by finding us a cot for the last night.
the location is spot on for bars, shops and the market, the room was clean to reasonable standard. situated on a pedestrian street is awkward for unloading bags etc, unless you're really lucky there is no view as the Hotel is terraced, the floorboards in the room creak when somone walks through the hallway. the bar is unwelcoming.
Good location The hotel smelled bad, the room was exremely small, with one window facing a bank of airconditioners on a wall opposite the window (no view). The room was dirty, with food from a previous guest still under the bed and lots of dust still stuck in corners. You only get one hotel room key. The walls are extremely thin and we were awoken several times fby other guests that opened their doors, and the doors to the hallway where we stayed. On top of that, it rained, so all in all we aren't happy at all about our stay.
its place is strategic to visit the city of Oostende, the price is also very good according to the service
The price, location and facilities
Not happy that the fire alarm went off and was later to be found out that it was a false alarm.no one came around to inform the remaining people who were making there way out that it was a false alarm!
Cood location, good price:-), A little bit noisy, small room.
The Hotel had a very good Breakfast with alot of choice for everyone: The Location for the Hotel was ideal for Shopping & Eating out. The Hotel is not far from the beach front & railway station. The Shower & Bath was rank. The hotel decor was poor and needed a paint up. Parking was terrible.
Staff very friendly, helpful. Breakfast very good. Value for money. Bedlinen very clean. A shock to be told cash only accepted on check in. Bathrooms in need of updating.
Extermely helpful, English speakig reception staff. Good location for harbour and town centre (not so for casino, for those who want to visit it). We had a very quiet room (4th floor). Very convenient road access from Brussels motorway. Good breakfast, good, not cheap, evening meal. Expensive, not security managed, open air hotel car park - a bit, but only a bit, of a rip-off.
nice and well equip , although small, but new furniture and can find the good use of it. good location, opposite to a oostende ship and close to train station. nice breakfast, which can offer champaign, which out of surprise. the condition is very wam , maybe the global warming ,isn't it?
We woke up at 9.00 to have a breakfast, but there was not thing to eat anymore: no croissants, no fruits, no hot stuffs ... wa had to wait 15min for bread ...
Location Small bedroom
Cheap hotel-best location-spotless comfy rooms
Buffet style breakfast, excellent breakfast staff, nothing to difficult to do. Its our 2nd stay in 18 months and think its a friendly hotel easy to find, parking round the corner at the casino. Rooms clean.
Reception Staff were excellent and very helpful with recommendations on places to visit and how to get around .Breakfast staff also very good .The location is excellent and would be hard to better in the city .
central location , friendly helpful staff no full shower in bathroom no tea coffee facitities
the breakfast,and the bed was clean and comfortable. rooms very small,imposible to allocate an extra bed for a child.Tv remote control didn't work. Shower incredible small.
Our sheets were clean but had stains on them, my pillow was the most uncomfortable pillow ever. Not enough plugs in room. Not enough TV stations. The noise outside kept us awake all night.
Thestaff were very obliging and hepful and the breakfast provide very good value for money
Cosy little hotel with nice employees. My single room was small, no W-Lan in room.
The location of the hotel is great and the breakfast we got was nice.
Good location, and very good family room. Double room at the back was small and had a terrible view.
closeness to ostend
Nothing special.... I'haven't lucky on this one... I asked for a triple room and i received and payed for a double, the room was small, and the bad for the kid was just by our side. the photos on the web about the triple room do not correspond at the real...
Excellent position close to beach and town centre.
No tea making facilities in room
Sea view from the balcony, central clean and cosy. Not the hotel's fault but noisy building works next door.
Very impressed enjoyed our stay. Staff could not do enough for you and the hotel had many small touches that impressed very good value for money strange noises from plumbing
This is our second stay at the hotel and overall excellent . The staff are very good , comfortable room and breakfast is also good.The location is ideal for shops,bars , eating places plus the beach is a 2 minute walk.We will return again.Oostende is one very friendly no hassle easy to get round town and suits all age groups Nothing
I have stayed here several times and have each time been satisfed with the hotel. The breakfasts are good, rooms clean and of a decent size and you're within a stones throw of the city centre and the sea-side. Recomended! The only thing that I would suggest is that the sheets and blankets on the beds could be replaced with duvets as I find the former a little old fashioned, but otherwise no complaints.
Very friendly and welcoming, ideal position in Ostend
Excellant breakfast,large selection. Very friendly and helpfull staff. Bedroom - good storage, extremely clean,useful additions to spot less bathroom. Perfect position,close to the seafront and shops/restraurants. Attractive lounge/bar.
Location in Ostende, close to beach and shops. Good bars and restuarants nearby. Parking
- Nice small hotel, central location, fresh calm black&white design - nice bath long enough for medium tall person - breakfast very basic, I would expect more from the term "buffet breakfast" - absence of the door in the toilet&bathroom was very strange to me
The location, interior design. There was no door between the room and the bathroom and the toilet was facing the window in the room! it is quite strange. I would put at least some curtain there.
Smart hotel, modern decor No door on bathroom, no hot water in morning. Manager denied this but it was true.
Great staff! Rooms are getting cleaned about noon so they won't wake you up in the morning. Took like 1 minute to get to the stores and 2 minutes to get to the beach. Two single beds that have just been moved together. Advise: If you go there as couple you should definatly take at least 2 belts with you to keep the beds stucked together ;-) No door between room and restroom....
Delicious breakfast !
The Hotel is clean, comfortable and the staff are helpful, the hotel is located almost on the beach and in close proximity to beach front restaurants. There is a tram stop outside the hotel, although a relatively modest walk will take you into the town.
A quiet hotel with a very nice view on the north sea. Breakfast was excellent! It's a shame there's no Spa because this hotel has a perfect location for it. I called the reception from my room but they did not pick-up, not even a voice to tell you hold-on the line etc. The same number is the emergency number...strange!
Very good location and beautiful viw of sea/beach Room decor was very dark and dull
Location to the amenities of the city as well as our own leisure activities No tea or coffee facilities in the room. his would have put my comfort score upto good from fair.
The location of the hotel is great and the terrace on the the palace room was spectacular For a room marketed as a palace room, the amenities were under par. No slippers, no bathrobe, cheap towels and toiletries do not belong in a palace. the room itself was excellent however.
You step out of the door, straight on to the beach. Impressive architecture, unpretentious, upmarket style and luxury. Staff were helpful. Nothing, strongly recommended.
sea view hotel staff
Location Needs refurbishing badly.
The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open. A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.
Excellent location. Beautiful view of beach, sea and Albert promenand. Room and bathroom are very big, with a beautiful seaview. It was also very calm in the room. There was very poor breakfast. No fish, no vegetable, a little fruits. And no tea and coffee facility in room. Rooms are out of fix.
large rooms, the rooms and hotel still have their beautiful original style but comfort is there. Beautiful view on the sea from the room and from the breakfast room. noise from room nextdoors.
Central location Rather rundown hotel, rooms need refurbishing.Ridiculously expensive to park car (15 euros per night). Breakfast had limited choice compared to all 9 other hotels stayed in during our touring holiday.
Outlook over the square, easy access to shops and restaurants
centrally located in pedestrian zone, friendly staff, large rooms some windows do not fully shut (in summertime rarely a problem), you better keep your key than leave it at the reception
The hotel was right in the middle of the town and the views of the square from our room on the seventh floor were spectacular. THe room was all that you could ask for and the staff were extremly helpful and an exelent use of the english language by all the staff. THe car park facilities were out of this world with secure underground parking at a very reasonable rate. I would be happy for you to put my email address on my review so I can forward my comments to anyone asking for a further review I will not mention the price I stayed at the hotel for but my partner and myself were extremly happy with the hotel and are looking at returning soon for another break. Although I have travelled oround the europe a lot and this is one thing very few hotels do have in the rooms but a kettle would have been nice but the resturant did serve tea and coffee
very central location, nice view of the square
The peace and quiet. Nobody bothered me.
good all round, friendly staff, for the price it was excellent. did have a little problem finding it. as it is in a pedestrian zone.but parking was only 500 meters away. very central, loads of bars, restaurants etc....
The room rates were displayed outside so everybody gets a fair deal. The room was of a good standard. The breakfast was excellent The shower head did not have a proper fastener so I could not stand under it.
Amazing location, right in the centre of everything. Have stayed before and will stay again. Lovely comfortable bed, not the usual rock hard sort. Still not happy with the ease of access to the hotel by the public, but we know now so we don't leave anything of value in the room
good location the noise