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I went on a short break with my wife and have stayed at this hotel before. We found the staff very friendly and the public areas of the hotel are were kept clean although the furniture at the front is a little worn. We enjoy a drink at the bar after having eaten out at one of the many local restaurants and the staff behind the bar are sociable and enjoy a conversation. The breakfast was enjoyable and there was a reasonable choice. Nice freshly ground coffee which I enjoy. The situation of the hotel is very good, just a short walk from many restaurants and bars as well as the shopping centre. The only downside was our room no 223 was looking as if it could do with a good makeover.The tea tray was brken in several places around the edge and needed throwing out and the wallpaper was dirty and coming loose at the joins. Despite this the bed was very comfortable and the room was cleaned daily to a good stndard and the cleaning staff were very pleasant.
very comprehensive selection at breakfast.first class.
great breakfast, friendly staff, good bed & pillows bathroom a bit aged
I liked that the hotel was very central with plenty of parking
All the staff were friendly, helpful and welcoming. The food was excellent with a wide choice of breakfast and evening meal buffet. The room was very comfortable and well maintained and the interconnecting doors for families was a real bonus. . The hotel is in a good location for local amenities and access to nearby secure local parking was really useful. We will definitely return here.
the room was cheap
Location, comfort of room. Room was quite small. Hotel parking expensive, street parking limited.
The low price, also the room was quiet at night The part of the hotel we were in was very cramped - room, corridors, staircases and lift. Breakfast was extensive but the hot buffet was warm at best.
we just liked the room...and the area. Breakfast was good. First we received a room which was not ready (10pm!!!)...we had requested a big bed room and we received a twin bed room. the personel of the hotel was not very kind!!
The location was ideal for the centre.Hotel had secure car park.Breakfast very good .A nice relaxing bar and lounge.Easy checking in /out .Staff very helpfull and friendly
Simpatia do pessoal de recepção, limpeza geral do hotel e sua localização. Após sair de manha, ao regressar a noite verifico que as toalhas de banho utilizadas e que deixei na banheira para serem substituídas conforme instruções do hotel, ainda lá se encontravam, molhadas e sem que tivessem sido substituídas.
pequeno almoço,simpatia dos funcionarios. limpeza do WC do quarto e das dependencias da piscina (os azulejos)
You step out of the door, straight on to the beach. Impressive architecture, unpretentious, upmarket style and luxury. Staff were helpful. Nothing, strongly recommended.
sea view hotel staff
Excellent location. Beautiful view of beach, sea and Albert promenand. Room and bathroom are very big, with a beautiful seaview. It was also very calm in the room. There was very poor breakfast. No fish, no vegetable, a little fruits. And no tea and coffee facility in room. Rooms are out of fix.
The Hotel is clean, comfortable and the staff are helpful, the hotel is located almost on the beach and in close proximity to beach front restaurants. There is a tram stop outside the hotel, although a relatively modest walk will take you into the town.
large rooms, the rooms and hotel still have their beautiful original style but comfort is there. Beautiful view on the sea from the room and from the breakfast room. noise from room nextdoors.
The location of the hotel is great and the terrace on the the palace room was spectacular For a room marketed as a palace room, the amenities were under par. No slippers, no bathrobe, cheap towels and toiletries do not belong in a palace. the room itself was excellent however.
The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open. A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.
Very good location and beautiful viw of sea/beach Room decor was very dark and dull
A quiet hotel with a very nice view on the north sea. Breakfast was excellent! It's a shame there's no Spa because this hotel has a perfect location for it. I called the reception from my room but they did not pick-up, not even a voice to tell you hold-on the line etc. The same number is the emergency number...strange!
Location to the amenities of the city as well as our own leisure activities No tea or coffee facilities in the room. his would have put my comfort score upto good from fair.
Location Needs refurbishing badly.
Nothing special.... I'haven't lucky on this one... I asked for a triple room and i received and payed for a double, the room was small, and the bad for the kid was just by our side. the photos on the web about the triple room do not correspond at the real...
Very friendly and welcoming, ideal position in Ostend
Sea view from the balcony, central clean and cosy. Not the hotel's fault but noisy building works next door.
Excellent position close to beach and town centre.
Location in Ostende, close to beach and shops. Good bars and restuarants nearby. Parking
Very impressed enjoyed our stay. Staff could not do enough for you and the hotel had many small touches that impressed very good value for money strange noises from plumbing
Excellant breakfast,large selection. Very friendly and helpfull staff. Bedroom - good storage, extremely clean,useful additions to spot less bathroom. Perfect position,close to the seafront and shops/restraurants. Attractive lounge/bar.
This is our second stay at the hotel and overall excellent . The staff are very good , comfortable room and breakfast is also good.The location is ideal for shops,bars , eating places plus the beach is a 2 minute walk.We will return again.Oostende is one very friendly no hassle easy to get round town and suits all age groups Nothing
No tea making facilities in room
I have stayed here several times and have each time been satisfed with the hotel. The breakfasts are good, rooms clean and of a decent size and you're within a stones throw of the city centre and the sea-side. Recomended! The only thing that I would suggest is that the sheets and blankets on the beds could be replaced with duvets as I find the former a little old fashioned, but otherwise no complaints.
Situated at the seaside The hotel
everthing was satisfactory.
Location (sea-view and close to the city center) Old furniture, some things were damaged/broken, noisy, thin walls, maid starts to clean rooms early in the morning, concierge seemed unorganized and tried to handle different people at the same time, breakfast was ok (nothing fresh, nothing healthy), road constructions in front of the hotel
very helpfull staff. position of family room in relation to the sea view.
15 minutes from railway station, 5 minutes from shops road works outside at moment noisey daytime
rooms with a splendid seeview
Helpful staff,clean & modern roomsrelaxed atmosphere Not much choice of food
room and view n/a
Friendly helpful staff and sea views No bar
sea view tiny room
staff at reception pleasant and helpful, lovely wood panelled bar, great for a quiet drink in the evening. breakfast had good selection, nice start to the day.
The staff were friendly and breakfast was excellent There was a faint smell of cigarettes in the room as well as a cigarette burn hole in the sheets
the staff are excellent, very helpful and pleasant, the best i have had thank you. I think you should have facilities for coffee in the room also an iron and board
hotel reception staff very friendly and helpful, bright and cheerful decor, towels changed every day room cleaned every day , breakfast buffet much varied and plentiful. having to hand in my car key, and my car was moved by a member of staff.
Courtious staff, clean and quiet hotel in a great location.
It was convenient for our purposes. We used little of the facilities
Proximity to the centre Quality of room, unfriendliness of staff
stayed for 2 nights hotel was clean and staff where friendly location close enough to the main streets but not too close would stay at the hotel again
A good location for exploring Ostend. Close to town,beaches and marina. Although secure, the car park is two blocks away. No other hotel that we have ever stayed at have insisted on keeping our car keys ''for insurance purposes''. Our 'Superior Room' was basic - not even a toilet roll holder in the bathroom. Reception staff, although quite efficient, should take a refresher course in how to deal with customers in a more pleasant manner.
Location, Car garaging,Breakfast. Very pleased with the travel directions included with the booking documentation. Nothing disliked
Generally welcoming, excellent location, good quality food at breakfasts and other meals
all of it breakfast was not for me
Friendly staff, good restaurant, good location near station but quiet
It was very close to the train station, which was very comfortable for me, since I was coming by train. Nice view from the room. Excellent wifi connection from the room, there was even a pc in the lobby which was quite handy too. There was only one heating device in the room which was not enough for the room and the bathroom. The windows of the bathroom were not hermethic, therefore it was quite cold. It was snowing while I was there, and entering the bathroom was not pleasant being under heated.
Good breakfast - friendly staff
Very friendly and helpful staff and an excellent restaurant
good location,clean comfortable rooms,reception staff were on the ball and made sure all our needs wre catered for no noise at night and a reasonable breakfast buffet
All round 10 out of 10 for this hotel. Easy to find, across the road from railway/bus station. Friendly reception. Immaculate and spacious room with dockside views and good double glazing if you want to keep the noise out. Handy for the local shops and nightlife and an excellent breakfast. Freebie WiFi was perfect.
Central position and excellent view from window
We enjoyed the friendly service. The Hotel and rooms were all as described. Thanks, Robert
Nice clean room, friendly staff and great breakfast. The en suite bathroom had a sliding door.....which did not close completely and seamlessly (a bit awkward).
Nice, clean room. Comfy bed. Big bathroom. Friendly staff. OK breakfast. Parking nearby. Nice location. Simple, but worth the money.
This family ran hotel was very well run, the staff were friendly and helpful .Everything was spotlessly clean ,the food was perfect and the staff were always at hand replenishing everthing as it was been eaten
the staff were very helpful breakfast
Car parking arranged well. Good central location.
Very clean, friendly staff, excellent breakfast, good location
location not really ... maybe a missing restaurant, bar was closed
A good central hotel with excellent staff always willing to help
Very comfortable and spacious room and beautifully tiled bathroom, all spotlessly clean. Very helpful owners in constant attendance in reception and serving breakfast which was excellent. Good central location. We thoroughly enjoyed our two night stay and would highly recommend this hotel No onsite parking, but that cannot be expected in most city centre hotels. The owners directed us to a free parking area only 12-15 minutes walk away which was perfectly acceptable, but paying parking was available much closer if desired
the location of the hotel was very convenient just 2 minutes walk from the beach and restaurants. the room was very comfortable and the breakfast was excellent - lots of choice and of good quality. The staff were very helpful It was quite expensive and it would have been nice if the bar had been open. This was closed over the weekend.
Localização muito central, perto da praia e do ecntro da cidade. Cama confortável. Internet grátis em todo o Hotel
o facto de ter la passado pouco tempo reparação da sauna!
Cafe da manha, localisação, charme da entrada+ internet wireless de graça e boa, o que era muito imnportante para eu poder trabalhar Queria fazer ccheck out as 12 h em vez das 11 porque tinha que viistar a minha Mae no hospital,e a resposta foi muito rigida
Atendimento bom, preço bom, conforto, boas condições O facto de não ter parque de estacionamento
Atendimento Aspectos a melhorar: Servico de Internet, horario de pequeno almoco mais amplo, possibilidade de refeicao ligeira apos as 1800.
Good location, and very good family room. Double room at the back was small and had a terrible view.
central location , friendly helpful staff no full shower in bathroom no tea coffee facitities
Buffet style breakfast, excellent breakfast staff, nothing to difficult to do. Its our 2nd stay in 18 months and think its a friendly hotel easy to find, parking round the corner at the casino. Rooms clean.
closeness to ostend
The location of the hotel is great and the breakfast we got was nice.
Cosy little hotel with nice employees. My single room was small, no W-Lan in room.
the breakfast,and the bed was clean and comfortable. rooms very small,imposible to allocate an extra bed for a child.Tv remote control didn't work. Shower incredible small.
Thestaff were very obliging and hepful and the breakfast provide very good value for money
Our sheets were clean but had stains on them, my pillow was the most uncomfortable pillow ever. Not enough plugs in room. Not enough TV stations. The noise outside kept us awake all night.
Reception Staff were excellent and very helpful with recommendations on places to visit and how to get around .Breakfast staff also very good .The location is excellent and would be hard to better in the city .
friendly and helpful staff The room furnishings
The pool availability which is why we picked the hotel for our grandson having stayed there previously. The lack of parking
I did not like fact that on the outside of the building it was advertised as the Oostende Hotel and there was no indication that it was the Royal Astor
Nothing The site says there is a pool, there was a pool but it was not in working condition. I booked this hoter for the pool, the staff did not work with me because I was not happy. I asked for a bed for a child they did not have one in my room. The pictures showed the room as to be great, the room was horribly dirty with stains on the carpent and bedspread.
Nothing The room was very basic and the carpet was badly stained. The general feel about it was 'shabby'. Took breakfast at 0830 hrs and food was cold.
Closeness to be beach and city center The staff was - given a few exceptions - all but friendly. The rooms were shabby (stains on carpet, run down bathroom)...
The distance to the sea of less than 100 meters. The hotel stuff at the reception was not very friendly, just formal.
It was very close to the beach and all the shops were close by too.
Excellent location for the seafront and very helpful staff. Ample car parking in underground car park not far away. Recommend upgrading to a room with a view for the few Euros more. none
I stayed one night and I didn't like it