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The location is very convenient in reference to OKCs Bricktown. Room was Tiny and basic. $140.00 didn't even get me a mini fridge. Theread was trash in trash can, and towels were not restocked.
The staff was friendly. Parking options were limited
The breakfast was not free.
The location for attending the OKC Thunder game was perfect. It was an easy walk from the hotel to the arena that was mostly indoors. The bed was comfortable and we both slept well both nights of our stay. Don't feel we were given the Deluxe Room we requested and for which we paid. Additionally, the tub filled up with water as you showered and didn't drain out, even overnight. The bathroom was also very small; large enough for only one person at a time. The counter wasn't even large enough to comfortably hold the bottles of shampoo, conditioner, etc. The toilet paper roll was located in a very inconvenient place that was difficult to reach, and the only place towels could be hung was inside the shower.
I booked a king size bed, got two doubles. After asking, i got a new room. New room had trash in the garbage can in the bathroom. And I'm not sure the sheets were clean (bed was not well made and sheets were wrinkled). As weird as it sounds, I was too tired to complain and stayed in the room. one light bulb did not work. Overall, it was pretty dirty.
Great location. Clean. Friendly staff. Reserved a king and was given two doubles due to overbooking. Mattresses were worn out. Given free breakfast for the inconvenience. No hotel parking due to construction. Valet parking was $25. Same price as non-guests.
The room was clean and comfortable. It was right across from the convention center where we attended Women of Faith.
Location. Staff was nice Rooms need updated with fresh paint and carpet. Paint unprofessional and vents showing water damage or mold
Bed was comfortable, and the valet service was great. Housekeeping was rude and took forever to get to our room, and the pool was tiny with a ton of people there.
O check in foi hiper demorado levou quase 1 hora para nos acomodar, primeiro a recepcionista nos deu uma chave que nao funcionava depois de 20 minutos depois nos deu um apto ocupado e cheio de objetos pessoais e ate um celular dentro do apto tinha, depois de reclamarmos ela nos fez esperar mais uns trinta minutos e nos deu um apto no segundo andar e nao tinha quem carrega-se nossas bagagens foi necessario falar com o gerente para ele mandar alguem levar nossas malas e o cafe da manha tinha grande quantidade mas falta qualidade. O check in foi hiper demorado levou quase 1 hora para nos acomodar, primeiro a recepcionista nos deu uma chave que nao funcionava depois de 20 minutos depois nos deu um apto ocupado e cheio de objetos pessoais e ate um celular dentro do apto tinha, depois de reclamarmos ela nos fez esperar mais uns trinta minutos e nos deu um apto no segundo andar e nao tinha quem carrega-se nossas bagagens foi necessario falar com o gerente para ele mandar alguem levar nossas malas e o cafe da manha tinha grande quantidade mas falta qualidade
Preço A banheira demorava para drenar ou estava obstruída. A recepção não deu a mínima.
I thought the hotel was beautiful & we got good service at the restaurant & bar. We went to Red Earth Pow-Wow at the Cox Convention Center & it was two blocks away. We walked to the Murrah Federal Building Memorial as well as Bricktown, also in walking distance. My roommate left her cellphone & charger in the room & y'all are mail-ing it to her. I appreciate that immensely. I got an Email confirmation that said I had only one room. I called Book-ing & got that straightened out, then had problems checking in at the desk when we got there.
Beautifully exclusive lobby with an atmosphere only describable by those who have seen it. Filthy. My bed sheets had dried crusty something on them. My shower curtains were filthy as well. Not what I expected from such a high quality hotel.
clean,comfortable room.staff with good hospitality mind
Historic, nastagic, good mix of old and new wrapped together for a excellent experience of the city. The room was so quiet, and cozy perfect gey away! The valet bill...... I wish I would have been told beforehand about the charge. The maid start knocking at 1030 for noon checkout.
The staff was very helpful and accommodating. The hotel had a nice mixture of classic design with modern comfort, and its location was tremendous. The bed was hard as a rock. Both my wife and I woke up with extremely sore backs.
accomadating, close to bricktown, hint of mystery I would not have been able to afford it on my own.
The pool and location were excellent. The breakfast was awesome. The lady at the desk on check in was rude. We needed a bed for our daughter we were told that that was not an option unless we switched rooms and if we did that there would not be a room avaliable for Saturday night. So sharing a bed with a toddler because we could not have a roll away bed was not the best sleep a guy can get. Just seemed lke she did not care about customer service at all.
To loud outside. Loud people coming back to the room drunk. Woke up the kids
Way overpriced for what we received, but most staff was really nice we had reserved a double room and got a king bed. Went to restaurant downstairs, ordered a wine, it was out, ordered a beer, it was out. No free wifi, room key didn't work, had to get new ones. Breakfast buffet was ok, but gravy was ice cold..for real.. husband was extremely irritated, for convenience to convention center it was great.
Patrick fixed my reservation. EVERY person in this place is so friendly!!! Top shelf!!!
Close to brickyard, room had a functional layout, big shower, decent toiletries, free morning coffee in the lobby Loud music from pool area until 11pm, $15 for parking in an empty structure - self or valet same rate, no other option
This hotel is very young and modern. The rooms were spacious, and the beds were super comfortable. The staff was real cool. You have to pay to park. Our stay was the same night as a thunder game--the lot filled completely up..also the pool is pretty unimpressive, but it exists, which is kind of rare for a hotel downtown.
The hotel was very modern and beautiful. I forgot my headphones and I was upset I wouldn't have any while working out. The hotel provided complimentary ear buds, which I thought was a very nice touch. There isn't a complimentary breakfast, but the food is very reasonably priced for a hotel. I got a delicious breakfast wrap so big I couldn't eat all of it for $6.00. The staff was extra friendly and one of the best things about my stay! The doors at the hotel clink like the old prison movies. To me, whomever installed or manufactured the doors didn't leave the proper amount of clearance for the door to close quietly. The traffic on my floor was high at 2:00 am on Tuesday and Wednesday morning, I think every door on my floor opened and shut two or three times and I heard every single one of them (feels like it anyway). I'm a light sleeper in an environment I am not familiar with. Hallway noise is a problem at all hotels but I would say this might be slightly above what I would consider normal due to the doors and the gusto it takes to close them. I've definitely stayed at nicer, quieter hotels for less during mid week business travels.
The whole hotel was very nice a modern. The bars were very nice and the staff were great. We were there for just a night getaway and it was nice to have a good time without having to leave the actual hotel.
No free parking
Nice size rooms good pillows and a great bed
It was very clean and comfortable. I expected breakfast to be to be included but that really wasn't a big deal
Loved the staff they where amazing. The location is in the middle of there bar district and that mad parking a nightmare.
The staff were very good and worked extremely hard. However, they were grossly understaffed. As a result service was a bit of a disappointment. The hotel is nice enough and the staff works hard, but the finer details that you would expect from a hotel that advertises themselves to be of 4 star quality were lacking.
The location was great! The rooms were way too small! --- a night should get you a bigger room!
Staff was fantastic very accomodating Noise from the trains
New construction. Beautiful hotel. Valet parking only. No where to park
courteous desk and breakfast staff
Include parking in price. $12 per car plus tip tends to get expensive.
I travel a ton for work, and rarely have I been in a hotel where each member of staff was so attentive and competent. I especially appreciated the front desk guy with the red beard, the guys that clean up after breakfast, and the hotel manager (I'm sorry I didn't get your names!). I've never written a review before, but you guys made our stay great, and I wanted people to know. The location is awesome too, as Bricktown is just a great place to stay in OKC. This is totally minor, but I didn't like the super bright white light in the room lamps.
Beds very comfortable.nice separate sitting area. One bed had stains on sheets.
location, cleanliness, friendly staff, nice breakfast, ease of parking
Very clean. Breakfast included.
People nice and it was clean. My husband is a 100% disabled veteran with a no tax card which we showed and was told next morning they would take off taxes. Next morning with a plane to catch we were told we would have to call a manager and that would take time which we didn't have so we paid and left. Should have been taken care of up front.
Clean rooms Quiet Complimentary breakfast Bed wasn't comfortable I called about pets they told me $35 ended up costing me $75 just for a dog under ten pounds Fridge didn't work
The staff was extremely accommodating, helpful and truly assisted in all my needs... The outdoor rooms for a woman staying alone.
The staff was nice and the location good. The rooms were older and out of date. Full sized towels were not provided but were "available at the pool." None were actually there. When we mentioned this to staff, we were told some were being brought out. None ever arrived.The iron in our room was old, spilled water, and ended up burning my pants (ruining them). The staff was nice about it and apologized, getting me a new iron. However, the manager just said they'd "look into" the problem and never got back to me with any solution for the ruined pants. This place in equivalent to a cheaper hotel, not other hotels moderate hotels. It's not terrible but not what is expected for the inexpensive but not cheapest price.
Breakfast was really nice. not the typical hotel breakfast it was above and beyond. We had a problem with the tv at first the staff brushed it off as it was a common problem. But after 30 minutes and another phone call to the front desk staff connected us to someone that could help us. A guest before us had messed the settings up. We couldn't fix it with the basic remote so we were moved to a new room.
The staff were very pleasant. The Internet was terrible.
The room was very clean and the bed very comfortable! Great Stay!
I boooked over a month in advance beause we were travleing with kids and I had specific req. which when I re-confirmed 48 hours in advance they told me were confirmed.. when we arrived the hotel was way over-sold...and none of my requests were able to be met.... very very upsetting
This is a family owned hotel and I was told that the family lives there. No wonder it's so clean! The beds were so comfortable, most comfortable bed I've ever slept in at a hotel!
Clean, friendly staff, nice spacious rooms, great location, beautiful rooms.
THE ROOM IS OK BUT THE MAID SERVICE IS LACKING. THEY DO THE MINIMUM AND DON'T SANITIZE THE FLOORS OR TOILET DAILY UNLESS REQUESTED. THE KEY CARDS HERE AS WELL AS OTHER PLACES KEEP FAILING TO WORK. SOMEONE WAS ABLE TO TAKE SOMETHING OUT OF MY ROOM ALSO. THE BACON AT BREAKFAST IS NOT CRISP AND THEY COULD USE A BETTER GRADE OF SAUSAGE. THE TOILETS ARE NOT REGULAR AND ARE TOO LOW TO THE GROUND FOR EVEN PETITE PEOPLE.
oversized 3 star; would give 5stars if hot tub were operational
I like the whole hotel. Nice and clean and big rooms. The beds were very comfortable. I would definitely stay there again. The bathroom was a little small
Location was great The room could use an update, the jacuzzi did not work, it took room service all day to bring a microwave and refrigerator and it took up walking space in the room.
Staff was very welcoming. Any issues I had were resolved quickly and with a smile. The mirror was dirty when I arrived, but after a quick call to the desk it was all fine!
The staff always made us feel welcome. They were very friendly and helpful. We really enjoyed our stay. The absence of a business center was one thing I wish they would improve.
The towels were stained with brown spots. I actually went out and bought a towel and paper towels for my stay. My key would never work for my room. The desk clerk told me it was because of my cell phone. That didn't sound design like a reasonable explanation. I could hear people running through the halls all night on a Friday night. I could have stayed somewhere much better for the price. I was disgusted by the room.
Room was very comfortable for two travelers. Beds and linens were nice as was the hotel staff. Although the room was overheated when we arrived (88 degrees), the building maintenance got it cooled off so we could sleep comforably. This is an older facility with some heat/air problems, no refrigerator in the room and a charge for using wireless. The on-site restaurant is clearly not much used and our server was nice but the food was "adequate" at best.
Bed was comfy and hotel staff was very friendly. Thermostat at 60 room at 77 all night. Room Service 30 min for a bagel and cream cheese.
nothing I let front desk know the ironing board was broke, but there was nothing done about it. I called about the HOT room..no response. The last time I stayed the hot water didn't work. I only stayed this time due to sons were staying there for MEPS..I would stay there ever again...
The rooms were big enough for my husband and I and our two small children's pack n plays. Staff was friendly. Good location. It was warm the whole time. We set our ac on 68 and the room never got below 74. The pool had feathers and dead bugs in it. The beds were so hard that I had to go to the chiropractor after my stay.
Close to downtown Comfortable room Over priced internet NO microwave NO Refrigerator Restaurant over priced
I am surprised that there were some negative, but were not found correct.
The staff was exceptionally friendly and concerned with even the smallest needs. Whenever we walked by the desk they were very sure to ask us how we were doing. The maintenance man Merlin was stopped to chat with us when he saw us "out and about" Although most people don't smoke anymore... we do, and the smoke hole was safe and secure. The pool was outstanding. The beds were so comfortable. Rooms very pretty but no fridge. Quiet clientele. Lobby was gorgeous. Nice bar attached to hotel. We will definitely stay there again. Thanks to everyone at The Tower! We would have liked a continental breakfast with the room (although they did offer good coffee) but we were well aware that this was not available so we were prepared for that. The restaurant across the parking lot was a reasonable price and very good food so the lack of "free" breakfast was not much of a hardship. (we visited Oklahoma City without a car with us) The hot tub has been permanently closed as of a few days before our visit so I am assuming they will change their advertising but we were a bit disappointed in that.