Os funcionários foram simpáticos depois de eu ameaçar sair. O lobby era anexado a um country-bar e uma capela para casamentos. Uma cortina de fumaça nos recebeu bem na entrada. Os quartos e os lençóis eram estranhos.
Preço A banheira demorava para drenar ou estava obstruída. A recepção não deu a mínima.
O check in foi hiper demorado levou quase 1 hora para nos acomodar, primeiro a recepcionista nos deu uma chave que nao funcionava depois de 20 minutos depois nos deu um apto ocupado e cheio de objetos pessoais e ate um celular dentro do apto tinha, depois de reclamarmos ela nos fez esperar mais uns trinta minutos e nos deu um apto no segundo andar e nao tinha quem carrega-se nossas bagagens foi necessario falar com o gerente para ele mandar alguem levar nossas malas e o cafe da manha tinha grande quantidade mas falta qualidade. O check in foi hiper demorado levou quase 1 hora para nos acomodar, primeiro a recepcionista nos deu uma chave que nao funcionava depois de 20 minutos depois nos deu um apto ocupado e cheio de objetos pessoais e ate um celular dentro do apto tinha, depois de reclamarmos ela nos fez esperar mais uns trinta minutos e nos deu um apto no segundo andar e nao tinha quem carrega-se nossas bagagens foi necessario falar com o gerente para ele mandar alguem levar nossas malas e o cafe da manha tinha grande quantidade mas falta qualidade
Eu gostei de tudo O ralo não estava funcionando
A localização...... O lugar tinha um cheiro muito forte de cigarro. Baratas no banheiro (eu vi 2 pequenas). Os lençóis da cama estavam manchados. A luminária do lado da cama não funcionou. A TV era velha e pequena. Ainda bem que eu só fiquei lá uma noite rápida.
O tamanho do quarto e muito bom,contudo ja e um hotel com mobilia velha e necessitando de manutencao
A equipe foi amigável Excelente localização Cama confortável Cheirava a Precisa de atualização A entrada não é realmente apesar de fora
The pool and location were excellent. The breakfast was awesome. The lady at the desk on check in was rude. We needed a bed for our daughter we were told that that was not an option unless we switched rooms and if we did that there would not be a room avaliable for Saturday night. So sharing a bed with a toddler because we could not have a roll away bed was not the best sleep a guy can get. Just seemed lke she did not care about customer service at all.
To loud outside. Loud people coming back to the room drunk. Woke up the kids
Beautifully exclusive lobby with an atmosphere only describable by those who have seen it. Filthy. My bed sheets had dried crusty something on them. My shower curtains were filthy as well. Not what I expected from such a high quality hotel.
The staff was very helpful and accommodating. The hotel had a nice mixture of classic design with modern comfort, and its location was tremendous. The bed was hard as a rock. Both my wife and I woke up with extremely sore backs.
Historic, nastagic, good mix of old and new wrapped together for a excellent experience of the city. The room was so quiet, and cozy perfect gey away! The valet bill...... I wish I would have been told beforehand about the charge. The maid start knocking at 1030 for noon checkout.
I thought the hotel was beautiful & we got good service at the restaurant & bar. We went to Red Earth Pow-Wow at the Cox Convention Center & it was two blocks away. We walked to the Murrah Federal Building Memorial as well as Bricktown, also in walking distance. My roommate left her cellphone & charger in the room & y'all are mail-ing it to her. I appreciate that immensely. I got an Email confirmation that said I had only one room. I called Book-ing & got that straightened out, then had problems checking in at the desk when we got there.
accomadating, close to bricktown, hint of mystery I would not have been able to afford it on my own.
clean,comfortable room.staff with good hospitality mind
Way overpriced for what we received, but most staff was really nice we had reserved a double room and got a king bed. Went to restaurant downstairs, ordered a wine, it was out, ordered a beer, it was out. No free wifi, room key didn't work, had to get new ones. Breakfast buffet was ok, but gravy was ice cold..for real.. husband was extremely irritated, for convenience to convention center it was great.
Patrick fixed my reservation. EVERY person in this place is so friendly!!! Top shelf!!!
This hotel is very young and modern. The rooms were spacious, and the beds were super comfortable. The staff was real cool. You have to pay to park. Our stay was the same night as a thunder game--the lot filled completely up..also the pool is pretty unimpressive, but it exists, which is kind of rare for a hotel downtown.
The whole hotel was very nice a modern. The bars were very nice and the staff were great. We were there for just a night getaway and it was nice to have a good time without having to leave the actual hotel.
The hotel was very modern and beautiful. I forgot my headphones and I was upset I wouldn't have any while working out. The hotel provided complimentary ear buds, which I thought was a very nice touch. There isn't a complimentary breakfast, but the food is very reasonably priced for a hotel. I got a delicious breakfast wrap so big I couldn't eat all of it for $6.00. The staff was extra friendly and one of the best things about my stay! The doors at the hotel clink like the old prison movies. To me, whomever installed or manufactured the doors didn't leave the proper amount of clearance for the door to close quietly. The traffic on my floor was high at 2:00 am on Tuesday and Wednesday morning, I think every door on my floor opened and shut two or three times and I heard every single one of them (feels like it anyway). I'm a light sleeper in an environment I am not familiar with. Hallway noise is a problem at all hotels but I would say this might be slightly above what I would consider normal due to the doors and the gusto it takes to close them. I've definitely stayed at nicer, quieter hotels for less during mid week business travels.
Close to brickyard, room had a functional layout, big shower, decent toiletries, free morning coffee in the lobby Loud music from pool area until 11pm, $15 for parking in an empty structure - self or valet same rate, no other option
I boooked over a month in advance beause we were travleing with kids and I had specific req. which when I re-confirmed 48 hours in advance they told me were confirmed.. when we arrived the hotel was way over-sold...and none of my requests were able to be met.... very very upsetting
The room was very clean and the bed very comfortable! Great Stay!
The staff was nice and the location good. The rooms were older and out of date. Full sized towels were not provided but were "available at the pool." None were actually there. When we mentioned this to staff, we were told some were being brought out. None ever arrived.The iron in our room was old, spilled water, and ended up burning my pants (ruining them). The staff was nice about it and apologized, getting me a new iron. However, the manager just said they'd "look into" the problem and never got back to me with any solution for the ruined pants. This place in equivalent to a cheaper hotel, not other hotels moderate hotels. It's not terrible but not what is expected for the inexpensive but not cheapest price.
The staff was extremely accommodating, helpful and truly assisted in all my needs... The outdoor rooms for a woman staying alone.
The staff were very pleasant. The Internet was terrible.
Breakfast was really nice. not the typical hotel breakfast it was above and beyond. We had a problem with the tv at first the staff brushed it off as it was a common problem. But after 30 minutes and another phone call to the front desk staff connected us to someone that could help us. A guest before us had messed the settings up. We couldn't fix it with the basic remote so we were moved to a new room.
The staff were very good and worked extremely hard. However, they were grossly understaffed. As a result service was a bit of a disappointment. The hotel is nice enough and the staff works hard, but the finer details that you would expect from a hotel that advertises themselves to be of 4 star quality were lacking.
Staff was fantastic very accomodating Noise from the trains
The location was great! The rooms were way too small! --- a night should get you a bigger room!
Valet parking and the rooms were fantastic with great beds, comforters and pillows. Loved the small desk and seperate living room from bedroom.
Staff was pleasant, room was clean, and we stayed a short time. But the first impressions weren't all that great. We asked for a crib in the room once we arrived. It took almost a half an hour to get it. No coffee in the room, even though there was a coffee maker. Pull out bed had no sheets and it took about an hour to get them. Also dishes were left in the dishwasher and not put away.