Prós: I travel a ton for work, and rarely have I been in a hotel where each member of staff was so attentive and competent. I especially appreciated the front desk guy with the red beard, the guys that clean up after breakfast, and the hotel manager (I'm sorry I didn't get your names!). I've never written a review before, but you guys made our stay great, and I wanted people to know. The location is awesome too, as Bricktown is just a great place to stay in OKC.
Contras: This is totally minor, but I didn't like the super bright white light in the room lamps.
Contras: Include parking in price. $12 per car plus tip tends to get expensive.
Prós: This is a family owned hotel and I was told that the family lives there. No wonder it's so clean! The beds were so comfortable, most comfortable bed I've ever slept in at a hotel!
Prós: oversized 3 star; would give 5stars if hot tub were operational
Prós: I like the whole hotel. Nice and clean and big rooms. The beds were very comfortable. I would definitely stay there again.
Contras: The bathroom was a little small
Prós: THE ROOM IS OK BUT THE MAID SERVICE IS LACKING. THEY DO THE MINIMUM AND DON'T SANITIZE THE FLOORS OR TOILET DAILY UNLESS REQUESTED. THE KEY CARDS HERE AS WELL AS OTHER PLACES KEEP FAILING TO WORK. SOMEONE WAS ABLE TO TAKE SOMETHING OUT OF MY ROOM ALSO. THE BACON AT BREAKFAST IS NOT CRISP AND THEY COULD USE A BETTER GRADE OF SAUSAGE. THE TOILETS ARE NOT REGULAR AND ARE TOO LOW TO THE GROUND FOR EVEN PETITE PEOPLE.
Contras: Employees accused my fiance and her sister as prostitutes.
Prós: Very clean
Contras: Nothing, this was a great place to stay
Prós: We drove from Chicago, IL to El Paso, TX. This was the perfect middle nights stay. We stayed here going and coming back because we enjoyed it so much. The staff was amazing. Very nice and we got a dog bowl with treats included with our pet fee of $25. I love that they are pet friendly. Don't hesitate to book here. It is a comfortable and great stay.
Also! If you travel with a dog, they have a nice grass area right in front of the hotel to walk your dog any time of the day.
Contras: The complementary breakfast wasn't great, but everything else makes up for it.
Prós: Hot breakfast, pool
Contras: We made reservations for a one bedroom queen suite with a pull out couch and got a king bed with pullout couch. I called twice to confirm this was a room with 2 queen beds and a pull out couch. We have 3 small kids under 5 and I'm pregnant so there wasn't enough room for us. We tried to get the front desk person to switch the room but nothing was available and she was rude.
We called guest services and the front desk 3 times for pillows we never got. I had to go down to the front desk at 10pm to get them.
Prós: Amazing staff, went out of their way to help and be GREAT hosts!
Contras: Breakfast was disgusting! I went out for McDonalds, I don't normally eat fast food either.
Prós: Check in was easy. Lobby inviting. Kids thought they had hit the jackpot with the cleanliness and style. AC worked really well. Quiet. Nice that it was near the freeway but we never heard anything from the freeway. We all slept well. Breakfast was good. Easy to get back on the road. Nice that it is off the freeway.
Contras: It was hard to come from the I-44 turnpike and get over quick enough to the exit.
Contras: Funcionários acusados meu noivo e sua irmã como prostitutas.
Contras: My husband is a 100% disabled veteran with a no tax card which we showed and was told next morning they would take off taxes.
Next morning with a plane to catch we were told we would have to call a manager and that would take time which we didn't have so we paid and left.
Should have been taken care of up front.
Prós: Beds very comfortable.nice separate sitting area.
Contras: One bed had stains on sheets.
Prós: Clean rooms
Contras: Bed wasn't comfortable
I called about pets they told me $35 ended up costing me $75 just for a dog under ten pounds
Fridge didn't work
Prós: location, cleanliness, friendly staff, nice breakfast, ease of parking
Prós: Rooms are big
Breakfast was good
Very close to the airport
Contras: Got put in a smoking room despite booking nonsmoking.
Got moved to a room where the AC blasted all night making it extremely cold despite being set for 80 it was closer to 60.
Prós: Fantastic breakfast and family friendly place and pet friendly
Prós: Front desk service was very friendly and helpful. We loved the spacious room.
Contras: When I booked the room and read the description of the room on kayak.com, it stated the refrigerator would be stocked with a dry/wet bar. When we arrived the fridge was empty. Also, we went to dinner at the landing restaurant and it was horrible. My fiancé ordered a drink and the bartender started pouring it. Then I ordered the exact same thing and noticed that the bartender poured about half as much alcohol in mine than she did his. The drink tasted like water. Also, the waitress was making conversation with the bartender while we were standing at the bar and was very unprofessional. When our salads arrived at dinner, they were so drenched with dressing that neither of us touched them. The main course was good, but I expected excellent. The menu was pricey and we did not get what we thought we would. Later on when it was time for bed, the pillows on the bed were so flattened and offered no support. I had a neck ache for the next 2 days. The room was so cold and it was windy outside. We could hear the wind from outside and there was a noticeable draft coming in from the balcony door. The balcony was so small and looked like it might fall off the building if anyone stepped onto it.
Prós: It is not a bad hotel, but it isn't what I expect from an Embassy Suites. There was a funny smell and water stains on the ceiling and wall. Also the edges of the carpet were very dusty. Overall, it felt outdated and underwhelming.
Positives: friendly staff, good breakfast buffet and good food at the grill, comfortable bed.
Prós: The kitchen staff for breakfast in the morning was freindly. Actually all of the staff was nice.
Contras: The pool needed cleaning. It smelled like a urinal cake. Cleanliness was an issue too. Nothing was filthy but a lot more attention to detail could be made.
Prós: Elegant! The whole hotel was very nice. The evening reception was exceptional, custom drinks with fresh vegetables and lots of other goodies to snack on. All you could eat/drink for a couple of hours. For breakfast the "made to order" omelette was fabulous. The rooms were clean, modern and comfortable.
Contras: Not much to report on this side, the only minor thing was the televisions were not allowed to be changed from the included cable to hdmi so I could watch movies from my device.
Prós: Clean spacious rooms, excellent breakfast
Contras: Reception staff could be a little more engaging and welcoming. Nothing rude or improper, just distracted and impersonal.
Prós: Everything was perfect except for check in process - where their is a total disconnect
Contras: Took time to check in online and then had no record of my check in at hotel. This caused a bit of hassle and frustration....
Prós: I enjoyed the soft bed, segregated living room from the spacious bedroom/bathroom, the staff was very polite and helpful. The location is concurrently l convient with major highways close by and plenty of places to eat all around.
Contras: I wish that the TV's let you change the video input settings, but they're locked into the cable input only
Prós: Best hotel in OKC-best deal- best breakfast. Safe hotel safe bet. Great Staff great everything.
Prós: Café da manhã fantástico e família lugar amigável e animais de estimação
Prós: Quartos limpos e espaçosos, café da manhã excelente
Contras: A equipe da recepção podia ter sido um pouco mais engajada e acolhedora. Não foram rudes ou impróprios, apenas distraídos e impessoais.
Prós: Great location. Great happy hour & food in the bar was excellent. Friendly staff. Comfortable rooms. Excellent wifi. the breakfast attendant was super friendly & prepared tasty breakfast sandwiches.
Contras: My bed was a little soft.
Prós: The hotel was very modern and beautiful. I forgot my headphones and I was upset I wouldn't have any while working out. The hotel provided complimentary ear buds, which I thought was a very nice touch.
There isn't a complimentary breakfast, but the food is very reasonably priced for a hotel. I got a delicious breakfast wrap so big I couldn't eat all of it for $6.00.
The staff was extra friendly and one of the best things about my stay!
Contras: The doors at the hotel clink like the old prison movies. To me, whomever installed or manufactured the doors didn't leave the proper amount of clearance for the door to close quietly. The traffic on my floor was high at 2:00 am on Tuesday and Wednesday morning, I think every door on my floor opened and shut two or three times and I heard every single one of them (feels like it anyway). I'm a light sleeper in an environment I am not familiar with. Hallway noise is a problem at all hotels but I would say this might be slightly above what I would consider normal due to the doors and the gusto it takes to close them. I've definitely stayed at nicer, quieter hotels for less during mid week business travels.
Prós: This hotel is very young and modern. The rooms were spacious, and the beds were super comfortable. The staff was real cool.
Contras: You have to pay to park. Our stay was the same night as a thunder game--the lot filled completely up..also the pool is pretty unimpressive, but it exists, which is kind of rare for a hotel downtown.
Prós: Patrick fixed my reservation. EVERY person in this place is so friendly!!! Top shelf!!!
Prós: Close to brickyard, room had a functional layout, big shower, decent toiletries, free morning coffee in the lobby
Contras: Loud music from pool area until 11pm, $15 for parking in an empty structure - self or valet same rate, no other option
Prós: The whole hotel was very nice a modern. The bars were very nice and the staff were great. We were there for just a night getaway and it was nice to have a good time without having to leave the actual hotel.
Prós: Excelente localização. Ótimo happy hour e comida excelente no bar. Funcionários simpáticos. Quartos confortáveis. Excelente wifi. O atendente do café da manhã foi super amigável e preparou sanduíches saborosos.
Contras: Minha cama era um pouco mole.
Prós: Patrick fixo a minha reserva. Cada pessoa neste lugar é tão amigável!!! Prateleira de cima !!!
Prós: Breakfast was really nice. not the typical hotel breakfast it was above and beyond.
Contras: We had a problem with the tv at first the staff brushed it off as it was a common problem. But after 30 minutes and another phone call to the front desk staff connected us to someone that could help us. A guest before us had messed the settings up. We couldn't fix it with the basic remote so we were moved to a new room.
Prós: The staff were very pleasant.
Contras: The Internet was terrible.
Prós: The staff was nice and the location good.
Contras: The rooms were older and out of date. Full sized towels were not provided but were "available at the pool." None were actually there. When we mentioned this to staff, we were told some were being brought out. None ever arrived.The iron in our room was old, spilled water, and ended up burning my pants (ruining them). The staff was nice about it and apologized, getting me a new iron. However, the manager just said they'd "look into" the problem and never got back to me with any solution for the ruined pants. This place in equivalent to a cheaper hotel, not other hotels moderate hotels. It's not terrible but not what is expected for the inexpensive but not cheapest price.
Prós: Excellent staff
Prós: The staff was extremely accommodating, helpful and truly assisted in all my needs...
Contras: The outdoor rooms for a woman staying alone.
Prós: The hot breakfast was nice, beds slept good and overall a nice place
Contras: Our room decor seemed like an afterthought. Huge space, small sofa, no eating space. Staff not very friendly.
Contras: Honestly wasn't impressed, I was expecting a lot more. Room had a lot of wear and tear, other guests were loud in the hallways and the hotel was right beside a highway so sleeping was difficult. Also upon check in a $15 hold was put on my card even though the room was already paid for and they already had my card for any incidental damages. The only thing I enjoyed was the breakfast, I will not be staying here again.
Prós: Clean; close to restaurants & shopping
Contras: Right off interstate so there is traffic noise
Prós: I travel regularly and its nice to just wind up somewhere that you know will be a nice place to sleep.
All I needed is a nice place to sleep
Prós: Liked it that the rooms had a kitchen área.
Contras: No Hot tub.
Prós: The bed was very comfortable and the room was pretty spacious. The staff was very friendly and informative.
Contras: The location is right by a highway and a little noisy. The window in our room faced the highway though and it did seem like if you were a light sleeper, it could keep you up.
Prós: Very nice staff, clean and modern. Great stay!
Contras: The walls are paper thin. We could hear jumping above us and it was very loud. Thankfully they were quiet shortly after 10 pm.
Prós: My go to hotel in OKC when visiting my daughter who is in college there.
Prós: Limpo; perto de restaurantes e lojas
Contras: À direita da Interstate então não há ruído de tráfego
Contras: BUGS BUGS BUGS!!!!!! NOT SURE IF BED BUGS OR NOT BUT THERE WAS A BUG IN THE BED UNDER ME WHEN I WOKE UP AS WELL AS BUGS IN THE BATHROOM ON THE CABNIET IN THE MORNING. GROSSS!!! AND WHEN I GOT HOME ONE HAD CRAWLED IN MY MAKE UP BAG!! AWFUL!!
Prós: Always a favorite for a stay in OKC. Great rooms, friendly staff, close to my destination!
Contras: The doors with the key card were hard to unlock.
Prós: Friendly staff greeted us at the door. Nice quite place close to the mall and highways. Breakfast was hot and ready every morning. Our room was large and relaxing. thank you for a great stay.
Prós: Was in much better condition than the last hotel we were in by baymont.
Contras: Location is not the greatest. About 2:30am a series of automobile alarms went off, checked my car and saw the problem was across the street.
Prós: The customer service was amazing! They were willing to keep the pool open an extra 30 minutes because I arrived so close the closing time. They also provided a fan for me for background noise so that I could sleep more comfortably. Breakfast was great!
Prós: Nice location, clean room, two outstanding restaurants near by.
Prós: Clean, helpful staff made change for the toll road New, hot breakfast
Prós: The staff was super sweet and so patient with me considering I lost my room key a couple times.
Prós: Location and that they accepted pets
Contras: Double charged card for incidentals 50 more than they said. Hairdryer in room didn't work and they knew about it. Vending machines didn't work and no options for drinks. Comforter was dirty, and the coffee machine has slime of some sort on it.
Prós: Wonderful and relaxing The staff was excellent, friendly, and helpful.
Prós: well they offered free breakfast and free washer and dryers. they had a free soda machine but they only left it on during breakfast hours. they had full kitchen which was nice.
Contras: they need to leave the soda machine open 24/7 free for guest to drink also offer bottles of water because the water is horrible ion the hotel and smells bad due to lake water. They need to dust the rooms & update repaint the bathrooms. wifi did not work
Prós: Breakfast and hotel were fantastic! Staff was top notch! Best hotel experience I've ever had!nothing
Prós: Friendly and knowledable staff. Room was nice size And looked to be fairly clean.
Prós: The staff was so accommodating. Every employee asked if they could help, and they did from getting us breakfast a couple of minutes after they shut it down to having ketchup at 2 in the morning, to everything in between! We will be returning.
Contras: The building may need a little remodel, i.e. the grout was loose in some places.
Prós: I loved the two bedroom suite and the three TV's. I loved the privacy and quietness; the kitchenette was a bonus as well. Great accommodations.
Contras: It wasn't as clean as I would expect and prefer. There was trash in the bathroom, food in the cabinet. I think the sheets were clean.
Prós: Size of room
Contras: Hotel front desk clerk at check in was not rude neither was he friendly. Did not make me feel welcome.
Prós: Breakfast was great! Pool & workout rooms are great! Some staff was courteous. Rooms are great for 4 people. No double beds.(bed/sofa) Location is great!Uber $20 to Cheapsake/Gaylord Memorial $47 one way/Bricktown $17 all XL.
Contras: 1st room air didn't work moved to 2nd room the TV didn't work. Some staff was rude. Shuttle only goes up to 3 miles from hotel. Computers downstairs wouldn't hook to net. Breakfast pulled at 10:30 was in line to make waffle staff moved me to pick it up.
Prós: Great locaction but not right on the road so it's not loud.
Contras: Didn't have an ice machine
Prós: The room was far nicer then I expected.
Prós: I enjoyed my stay the staff was very nice and breakfast was really good
Prós: Very nice establishment.Friendly staffed and the rooms were very nice.
Prós: Way overpriced for what we received, but most staff was really nice
Contras: we had reserved a double room and got a king bed. Went to restaurant downstairs, ordered a wine, it was out, ordered a beer, it was out. No free wifi, room key didn't work, had to get new ones. Breakfast buffet was ok, but gravy was ice cold..for real.. husband was extremely irritated, for convenience to convention center it was great.
Contras: Staff was not helpful. Front desk worker didn't even speak English! Room had old toothbrush and too the paste as well as a bag of stuff left in it! They still have not given me a receipt. Suspicious activity ... like try to make me pay cash for incidentals ... I think they were pocketing the cash part.
Prós: Great hot breakfast and coffee available all day. The room was clean. Location was easy to find.
Prós: It was clean and everything in the room works.
Contras: It is a little old but not that big of a deal.