everything was perfect, i'd like to salute Jelena (thanks for kindness)
This is brand new hotel, offering everything what you need when in city hotel. Very central positioned, very clean, friendly and helpful staff, good breakfast, free WiFi and sat TV. I loved the view from the room N/A
the hotel is ok, free garage is great, but a little difficult to find as you have to go around the block for the entrance into the garrege. the rest is great, good value for money. nothing, very good.
Very good hotel stuff, hotel is in city centre, rooms look great and very, very clean
The staff -- especially desk agent Maja and doorman Ranko -- were exceptionally helpful.
Good location near to city centre. Easy to reach if arriving on bus / train into Novi Sad - 5 minutes on Number 4 bus from Train Station to reach the hotel. The hotel is reached through a small shopping centre, but don't be disheartened by the initial approach - large clean room with good facilities. Good choice for breakfast with freshly prepared omlettes, pancakes etc in addition to the usual cereals, breads, cold meats and cheeses. Staff are English speaking and very helpful.
Very good accommodation for the price. tv lcd, wi fi, a/c, mini bar and free safe
as above had to move room due to faulty toilet seat. next room was not the same quality in comfort and wireless services. Coffee was poor quality. Parking complicated and will cost in the future ca. EUR 6 p.d.
Very clean and good room, designed well. Minibar, plasma tv, comfortable bathroom and wide beds. come up the stairs to get in. Problems with hot water
Very central position and nice large rooms. Breakfast a bit poor, but in overall sufficient.
Style and comfort.
Frendly staff, central location, the walking- sightseeing area is in 5 minutes walk The four stars are misleading and causeless, breakfast is poor, they served nescafe
The hotel was great. We stayed there during the Exit festival, and were obiously not the common guests for this business hotel. But everything was great. The staff was helpful to any request or question we might have, the (twin double) room was roomy and neat. I would definitely recommend this hotel to anyone going. If anything, I would say that it is a bit far away from the city centre. But this is no big worry - it's a safe and nice walk, or you could take a taxi for less than one euro.
Very convenient for town centre, owner very helpful and friendly. Nearest parking is 100m away so not good if you have heavy bags.
The family that runit are engaging, funny and more concerned about a relationship with the visitor than simply providing a room, Nothing, it was more than I expected. A very enjoyable stay.
Rooms are rather small but clean. Staff is quite helpful. Location is just great - right in the city center.
Excellent location - quiet and extremely convenient, good price, very friendly and helpful owner. First class facilities. Would definitely stay there again.
The staff were really friendly. The room was really clean and comfortable. Its excellent value. The location is perfect for anyone visiting Novi Sad.
The location was perfect, a quiet "passage" with tiny shops along it. Step out of the passage and you were on the pedestrian streets. The owner and staff were very helpful and friendly. The room was small but had a tiny balcony. The bathroom had a new shower/bath unit. Good bed, Breakfast at a nearby restaurant. When we arrived no one was there....you really need a cell phone to contact them so they can greet you. The staff came immediately and were very helpful. Only 6 units so no overnight reception....again a cell phone for emergencies would be a good idea.
The breakfast provided was excellent. The staff was very helpful. It was a bit hard to find but the location was charming and very central. Hard to find it-the entrace should be better marked from the street.
hotel is driven by elderly couple and it means that you will get some more attention than in regular type of hotels. you may not enter hotel after 11pm - the owners are sleeping, the hotel is 20 minutes walk from center - it was too far for me, the hotel misses ordinary kind of reception - you will need to look for owners for check-out and check-in.
the warm and friendly ambiance no
The owners were exceptionally nice. For example, they could not speak English very well, so to explain where a taxi park was, one of them walked with me to where he was talking about and even explained to the cab driver where I needed to go. The only thing I found annoying was a dog which barked really loudly in the back area of the hotel. It never bothered me at night, but made it difficult to nap during the day.
That it wasn't too big a hotel.
It had great price although they said it was by mistake They didn't clean the room even once,No internet in my room
The room was large and airy. The room looked onto a main road which was noisy and the hotel was quite a distance from the centre.
There is not one positive comment I could make about this pension.. Location was too remote from city center and owners did not speak English at all.
new and comfortable rooms poor quality of reception
Absolutely nothing you really have to go and see this place to believe how it looks like rip off. The owner was kind enough to take us to the train station. He was very friendly and courtiers. Well let me tell you this place you cannot get in you need to ring the bell for someone to open the gate. The original front office has been let out for a sunglass warehouse it has a creepy feeling there is no colour coordination in the room. I will post picks of this room. This is not a 4 star hotel I don’t know where they got the rating from I would class this as a 2 star. Please go and have a look at this hotel and see all the rooms the bed sheet was yellow and the fitted sheet was blue. Top of the bed the blanket was a yellow hospital blanket. Bed was soft and uncomfortable. Far too expensive and I asked for my hotel receipt and he said later and I never received it. There are no lifts in this hotel. Our room did not look like any of the photos on the hotel sight. I will be making a formal complaint.
Very friendly staff and hotel owner and his wife The rooms did not get cleaned every day
Our room was really nice, new, clean. The breakfast is orgenaized by orders not buffet, and we had to wait ~15-20 minutes to get our breakfast.
comfortable room poor breakfast; poor bar
Really liked the location The fact that it was extremely noisy, and no AC despite it said so.
Hotel staff is the best - friendly and helpful. Poor choice of food for breakfast.
Very nice hotel in the heart of the city, in close proximity to the petrovaradin fortress. Typical hotel with all the comforts you would expect. Breakfast could have been better but then again it was open until 12p.m!! which was a bonus in our case. Breakfast, air conditiniong unit in our room was not working which made it a bit difficult especially in the morning, since the days we were visiting Novi Sad the weather was quite hot.
Brakfast was excellent Staff could be more polite and friendly. There were not cold water in rooms - only hot, impossible to have shower.
Spacious, Helpful Staff, Lift kept breaking down
I like the prompt reaction of the hotel staff and services. The hotel has parking places and it is placed on transport junction of the Novi Sad. A renovation of the rooms have to be done! Hotel is far from the most of beautiful town places.
Great location, nice room and helpful staff.
Great location, right on the main city square. Clean rooms. Very friendly and helpfull staff. Great value for money.
Hotel staff and services are really good. There are no windows in the room at all.
The hotel is situated in the city center, has its own (closed) parking place (free for hotel guests). Nice restaurant (although in another building).
Clean very good breakfast very kind and active staff Not adequate noise insulation from inner and outside sources image on your presentetion misleading, in reality it looks really modest
We liked that it was conveniently located in the centre of town, right next to the town square, shops and restaurants. It was tucked away on a quiet street so it was nice and quiet. Walking distance1 to the festival was reasonable but taxi is only EUR1 so can't complain. We wish it had a pool ro restaurant.
Best and only good thing about this hotel is the breakfast...which by the way is at a restaurant 50m away. Room very spartan, bed terrible, a/c leaked and dripped all night, towels hard as a wooden board. Over priced.
hotel staff was very kind and helpful; location (very close to city center, especially if you discover the shortcuts/passages)
Hotel Arta was extremely comfortable our room was huge,decor was modern, very peaceful and overlooked a nice courtyard with spa pool. The Staff are wonderful,polite,helpful. Our breakfasts were great with real homemade treats made to order. So warm and inviting our stay was relaxing and we were so well looked after! Even though the location is a bit away from the city centre the Staff arranged for taxis that were so well priced.
The staff was really healpful, perhaps because there are so few rooms and they have time to answer any of your requests. Nice, clean rooms, quiet. poor breakfast buffet
This was an amazing hotel and the staff were the best ive ever experianced at a hotel..very friendly..willd defo be going back!..thanks Hotel Arta and staff..brilliant all round..x
Excellent ratio between price and quality. With everything you need to enjoy your stay during a business trip. Nothing, absolutely perfect. Maybe just the lift was missing, expecially if you stay at the third floor.
Clean end modern hotel, quiet place to stay, self parking lot, great ambient. Definitely will stay again at next opportunity. There was no opener tool in the room, to open bottle of cold Heineken.
The room was very spacious and well equipped, the breakfast very reach and different from one day to another, the parking lot was insid the yard, with a remote door. The view, but it is not a hotel in which you book it for the view, but for the location.
Rooms are large, air conditioning works excellent, a lot of room for putting things and clothes (easy to store all clothes for 2 for 2 weeks stay and to have free space :), safe. No cable tv, WiFi is not available in the rooms (only LAN connection), no slippers in the room, restaurant has a part that where smoking is allowed and it is not separated from the rest of the tables so you get smoke while you are eating :(, breakfast was very limited and disappointing (no cheese, no fruits, espresso and instant coffee is not included in the breakfast price and have to be paid)
Clean, excellent equipped rooms and bathrooms. Good Wireless and LAN connection. Very good buffet table breakfast. Good service and hotel staff. Free parking in front of hotel. I would recommend hotel Aurora by all means!
hotel stuff was nice and friendly, hotel is near the river and walking distance to the city center, it was easy to find it
New room equipment, The first information in the room was how much you will pay if you damage anything. Poor internet connection (wi-fi hardly worked in the room, cable connection was very slow. The shower was blocked. Poor breakfast. Horrible coffee.
Breakfast is very poor. People smoke at the reception and in the bar.