Teh staff is very friendly and willing to help. The facilities are quite good as well. We tried out both Café Uno restaurant and the Oriental restaurant and enjoyed both. The rooms were clean but they did not smell very good.
The comfort and commodities offered by the hotel are excellent. The location right in the centre of New Delhi is also very good.
We cannot say enough positive things about our stay at the Shangri-La in Delhi. The staff was so kind through and through. In particular the bellhop Robert was crucially helpful to us when we were working through logistics to get a lot of luggage on our airplane. He also referred us to Jassray, their Airport Manager, who helped us a great deal in getting our luggage through. Their concierge also helped us track package deliveries, even before we had checked in. Everyone on the staff was so kind and the service was first class, as well as the amenities in the hotel. We are only going to stay in Shangri-Las after this experience!
Luxury and high level of service. rooms are very comfortable and perfectly clean, staff is very professionnal with an excellent sense of service, business center with computers access very convenient. I really enjoyed my stay at the Shangri-La Hotel
The room was very clean and well appointed. Staff are extremely friendly. They are on the whole quite junior and sometimes seem to be feeling their way around their jobs, but their effort at being helpful and polite is always apparent.
funcionarios prestativos e atentos, facilidades com restaurantes locais,business center e heatlh center; hotel 5 estrelas com preco acessivel. servico de transfers entre o hotel e o areroporto deveriam estar disponiveis sob agendamento para o turista que chega a Delhi em qualquer horario.
O atendimento cordial e a gentileza de todos os funcionários funcionários do hotel. Por conta deste fato, voltarei a me hospedar no mesmo hotel. A limpeza é um assunto a parte, visto que se trata de um problema da cultura do país. Tenho a certeza que eles estão procurando fazer o seu melhor. Os nossos padrões é que são diferentes. Acredito que eles possam melhorar sim. Estive visitando outros hotéis da mesma categoria na cidade e realmente neste assunto eles são superiores. Tenho a certeza que eles podem se empenhar para melhorar.
Comfortable rooms and really helpful staff. The swimming pool on the roof was simply great. The booking conditions stated I only had to pay 15%vat extra. However, the price given at booking.com does not include Luxury tax and Room service tax, applicable to such hotels. The amount of taxes I actually paid was more like 25%. The early check-in procedure took about 20 minutes
(1) Good ambience (2) Good security (3) Good staff service and hospitality (4) decent restaurants inside the hotel (1) Charged for pickup from airport! (2) Pool is not temperature controlled (water was uncomfortably warm) (3) There was constant construction noise (4) The AC broke down and we had to change rooms there were more stuff which was not upto standard as well including breakfast, jacuzzi
The wifi was good. Better then the one we stayed at in Anand. Great location with good breakfest. Turning on the tvs seemed a bit to complicated. I was only able to see 1 channel. Not sure if it's free or you had to pay. We only stayed 2 days there and we were busy so I didn't bother calling the hotel for help,
This hotel is close to the airport, which is only a 15-minute ride. The hotel provides complimentary shuttle service from and to the terminals. I called a day ahead and the driver was waiting for us with a cleary marked sign and nice car upon arrival. A great place if you just want to chill out after a long international flight and then continue with your domestic travels within India on the next day.
It was clean and a very nice hotel at a reasonable price. It is also right next to the airport which I found to be very helpful. While it was away from the busy streets of Delhi, it was a short can ride away with less traffic than when I stayed in the heart of the city. They're room service food was pretty good as well. They're breakfast buffet was rather expensive and not very good. Given you are a bit far away from everything else, there aren't many food options so eating there is the only real option.
Clean, Access to the airport, eating options at on site restaurant, friendly staff, value for money N/A
The rooms were clean and semi-modern Waiting at the airport to be picked up, the staff wasn't friendly, the food was mediocre at best
I stayed for 3 days here and no one came to clean my room and I was out of toilet paper too, I didn't see any rooms service,My friend came to visit me and the guy at front disc Mahesh. Charged me 500 ruppeis and he was really ride with me. I don't recommend this place for anyone.. there are a lot of good hotels plus cheaper than this and cleaner