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We got a room with a connecting dor to another room with no insulation and the sounds from the other room disturbed us. We could not get it fixed by the staff. The breakfast that we got when leaving early was a joke and insulting.
Friendly and helpful staff, excellent breakfast Early swim in small pool wonderful but service doesn't start until 10.00am.........................................
It' s a comfortable hotel with all the facilities within Connaught Place area. Nice room, good bed. The direct environment of the hotel is not so appealing, for instance to take a walk to the shopping-area. It remains a 5* hotel in India.... service not always too adequate (took very long to check me in, gave me smoking-room at frist, where I asked for non-sm, forgot to give me back my credit-card, lacks service around the poolarea) . Restaurants could use an update (except coffee-shop).
location, room, breakfast, service, bed Internet, only one hour free per day
The best hotel I ever stayed. Clean spacious room, nice interior, security and comfort, everything was there.
Rooms are big, very comfortable beds and plenty of amenities to choose from. Overall a pleasant experience Inroom dining needs more variety. Mini bar items are overly priced by atleast 100 to 200 rs each. Biggest down part was breakfast timings. Breakfast ended each day at 10 am where as most of the 5 star hotels provide breakfast till 1030 on weekdays and 11 am on weekends
Location, staff, ambiance and restaurants were all excellent.
The Lobby 1. Waiters in the 24 hour restaurant were very rude, didn't know what good service was. That's because TIP is automatically included in the bill, so they didn't care to provide good service. 2. sheets were dirty and the bathroom was not cleaned properly. 3. Food was way overpriced.
The food was just ok
Comfortable rooms Good location Pleasant staff No issues with cleanliness NO FREE WIFI. Almost embarassing to an average hotel. Incredible for a hotel aiming for business and luxury market. Ruins the impression of the hotel early in the stay. AUTOMATICALLY CHARGING PAYMENTS ON FOREIGN CARDS IN THEIR HOME CURRENCY, NOT RUPEES AS PER THE BILL This happened in the bars and restaraunts each time we visited. Having used their own exchange rate to heighten the true cost they were unable to cancel and repeat the transaction correctly. Hotel hasn't realised that a concierge in a 5 star hotel is mainly there to help the guests with advice and logistics usimg their local knowledge. Insisting that they can only sell a hotel service and not advise on anything else is no use to guests.
Clean, Access to the airport, eating options at on site restaurant, friendly staff, value for money N/A
The rooms were clean and semi-modern Waiting at the airport to be picked up, the staff wasn't friendly, the food was mediocre at best
It was clean and a very nice hotel at a reasonable price. It is also right next to the airport which I found to be very helpful. While it was away from the busy streets of Delhi, it was a short can ride away with less traffic than when I stayed in the heart of the city. They're room service food was pretty good as well. They're breakfast buffet was rather expensive and not very good. Given you are a bit far away from everything else, there aren't many food options so eating there is the only real option.
Pool, lobby, location, staff The room was very simple and just ok
Service was good Even though there is a lot of variety for the breakfast buffet. The items need to be changed every day. After day 2 we got tired of the same food choices.
Reception service, breakfast but very crowded hotel ambience is very good They promise to send fruits but did not sent
We are non-smokers and we were given a smoking room first (I did not mention while booking). They quickly changed the room to a non-smoking room after we asked for it. It was very quick and easy process. Hotel was very clean and comfortable. They bring bottled water at least twice a day, which was great. After our check out, we asked for a taxi with a meter to take us to New Delhi train station. We got on the taxi and left the hotel. Then we realized that the driver did not start the meter. We asked him to open it but driver made excuses like it is not working, we don't need it, etc. And he took 300 rupee for 10 min. drive. We were very clear on that we wanted a taxi with meter, and the taxi driver that the hotel is working with was not willing to use it. What we expect from a 5 star hotel is trust. I should be able to trust the services they provide and this includes the people they work with. What happened is something normal in Delhi but I was disappointed because the hotel I trusted assigned us to someone not trustworthy.
Food was great. Room was clean. AC was not working and the management said that mechanic will come tomorrow. In delhi heat, this can be a big problem.
Shower was hot. Dirty and grimy room with stains on the furniture, ripped sheets, and filth in the corners. Frustratingly disaapointing service, time and again.
The room was average and the hotel is close to a train station. Complimentary fruit platter and water. 1. The staff is not trained. even though there were 5 people at the reception desk, they could not manage 4 check-in guest. Prolonged wait as they were busy talking and doing their own things. 2. The breakfast was average - not many choices 3. Turn down service did not replace the soap or shampoo in the room 4. Check out was a hassle the list keep on going.
Their night club staff is stupid and rude. They do not know how to speak to guests and treat them. and hotel staff is not willing to take any responsibility for their behavior saying it is a third party owned even though it's on their premises .
funcionarios prestativos e atentos, facilidades com restaurantes locais,business center e heatlh center; hotel 5 estrelas com preco acessivel. servico de transfers entre o hotel e o areroporto deveriam estar disponiveis sob agendamento para o turista que chega a Delhi em qualquer horario.
Comfortable rooms and really helpful staff. The swimming pool on the roof was simply great. The booking conditions stated I only had to pay 15%vat extra. However, the price given at booking.com does not include Luxury tax and Room service tax, applicable to such hotels. The amount of taxes I actually paid was more like 25%. The early check-in procedure took about 20 minutes
The comfort and commodities offered by the hotel are excellent. The location right in the centre of New Delhi is also very good.
We cannot say enough positive things about our stay at the Shangri-La in Delhi. The staff was so kind through and through. In particular the bellhop Robert was crucially helpful to us when we were working through logistics to get a lot of luggage on our airplane. He also referred us to Jassray, their Airport Manager, who helped us a great deal in getting our luggage through. Their concierge also helped us track package deliveries, even before we had checked in. Everyone on the staff was so kind and the service was first class, as well as the amenities in the hotel. We are only going to stay in Shangri-Las after this experience!
Teh staff is very friendly and willing to help. The facilities are quite good as well. We tried out both Café Uno restaurant and the Oriental restaurant and enjoyed both. The rooms were clean but they did not smell very good.
Luxury and high level of service. rooms are very comfortable and perfectly clean, staff is very professionnal with an excellent sense of service, business center with computers access very convenient. I really enjoyed my stay at the Shangri-La Hotel
The wifi was good. Better then the one we stayed at in Anand. Great location with good breakfest. Turning on the tvs seemed a bit to complicated. I was only able to see 1 channel. Not sure if it's free or you had to pay. We only stayed 2 days there and we were busy so I didn't bother calling the hotel for help,
This hotel is close to the airport, which is only a 15-minute ride. The hotel provides complimentary shuttle service from and to the terminals. I called a day ahead and the driver was waiting for us with a cleary marked sign and nice car upon arrival. A great place if you just want to chill out after a long international flight and then continue with your domestic travels within India on the next day.
O atendimento cordial e a gentileza de todos os funcionários funcionários do hotel. Por conta deste fato, voltarei a me hospedar no mesmo hotel. A limpeza é um assunto a parte, visto que se trata de um problema da cultura do país. Tenho a certeza que eles estão procurando fazer o seu melhor. Os nossos padrões é que são diferentes. Acredito que eles possam melhorar sim. Estive visitando outros hotéis da mesma categoria na cidade e realmente neste assunto eles são superiores. Tenho a certeza que eles podem se empenhar para melhorar.
Lots of plenty to like, including spa/pool, breakfast, room/service, an especially good value for money. Location a bit further from central Delhi, but next to an interesting market and near the Lotus Temple.
Location is good; breakfast was decent with a wide selection; shopping areas are right next to the hotel. They'd try to squeeze in extra charges. I clearly noted and entered at the time of online booking (via hotels.com) correct number of people, breakfast. But they argued and insisted on extra charges. Rooms were a bit smelly but spacious
helpful staff, location, breakfast
They have amazing staff.we got sick they tarted us like family great staff. Great service . Safe environment thank you
Check in staff was friendly. Amenities in the room were top notch. Restaurant for dinner had excellent choices. Best grill restaurant in Delhi and excellent wine selection too. Lady at the coutesy area was absolutely rude and obnoxious on the day I checked in. Breakfast quality was one star with lousy quality orange juice for a luxury collection property. Smoked salmon was of the worst possible quality
clean, luxurious. Breakfast was second to none. on the pricey side but the cost is not a surprise.
staff hotel cleanliness location food parking no amenities for the car drivers/chauffeurs