The rooms were clean and semi-modern Waiting at the airport to be picked up, the staff wasn't friendly, the food was mediocre at best
It was clean and a very nice hotel at a reasonable price. It is also right next to the airport which I found to be very helpful. While it was away from the busy streets of Delhi, it was a short can ride away with less traffic than when I stayed in the heart of the city. They're room service food was pretty good as well. They're breakfast buffet was rather expensive and not very good. Given you are a bit far away from everything else, there aren't many food options so eating there is the only real option.
Clean, Access to the airport, eating options at on site restaurant, friendly staff, value for money N/A
We cannot say enough positive things about our stay at the Shangri-La in Delhi. The staff was so kind through and through. In particular the bellhop Robert was crucially helpful to us when we were working through logistics to get a lot of luggage on our airplane. He also referred us to Jassray, their Airport Manager, who helped us a great deal in getting our luggage through. Their concierge also helped us track package deliveries, even before we had checked in. Everyone on the staff was so kind and the service was first class, as well as the amenities in the hotel. We are only going to stay in Shangri-Las after this experience!
Luxury and high level of service. rooms are very comfortable and perfectly clean, staff is very professionnal with an excellent sense of service, business center with computers access very convenient. I really enjoyed my stay at the Shangri-La Hotel
Teh staff is very friendly and willing to help. The facilities are quite good as well. We tried out both Café Uno restaurant and the Oriental restaurant and enjoyed both. The rooms were clean but they did not smell very good.
The comfort and commodities offered by the hotel are excellent. The location right in the centre of New Delhi is also very good.
The room was very clean and well appointed. Staff are extremely friendly. They are on the whole quite junior and sometimes seem to be feeling their way around their jobs, but their effort at being helpful and polite is always apparent.
Comfortable rooms and really helpful staff. The swimming pool on the roof was simply great. The booking conditions stated I only had to pay 15%vat extra. However, the price given at booking.com does not include Luxury tax and Room service tax, applicable to such hotels. The amount of taxes I actually paid was more like 25%. The early check-in procedure took about 20 minutes
(1) Good ambience (2) Good security (3) Good staff service and hospitality (4) decent restaurants inside the hotel (1) Charged for pickup from airport! (2) Pool is not temperature controlled (water was uncomfortably warm) (3) There was constant construction noise (4) The AC broke down and we had to change rooms there were more stuff which was not upto standard as well including breakfast, jacuzzi
funcionarios prestativos e atentos, facilidades com restaurantes locais,business center e heatlh center; hotel 5 estrelas com preco acessivel. servico de transfers entre o hotel e o areroporto deveriam estar disponiveis sob agendamento para o turista que chega a Delhi em qualquer horario.
O atendimento cordial e a gentileza de todos os funcionários funcionários do hotel. Por conta deste fato, voltarei a me hospedar no mesmo hotel. A limpeza é um assunto a parte, visto que se trata de um problema da cultura do país. Tenho a certeza que eles estão procurando fazer o seu melhor. Os nossos padrões é que são diferentes. Acredito que eles possam melhorar sim. Estive visitando outros hotéis da mesma categoria na cidade e realmente neste assunto eles são superiores. Tenho a certeza que eles podem se empenhar para melhorar.
Food was great. Room was clean. AC was not working and the management said that mechanic will come tomorrow. In delhi heat, this can be a big problem.
Shower was hot. Dirty and grimy room with stains on the furniture, ripped sheets, and filth in the corners. Frustratingly disaapointing service, time and again.
Bed was nice Front desk service was terrible. Arranged a shuttle to and from the airport. No one arrives to pick us up. We had to fight for over an hour to have the shuttle pick us up. When we reached the hotel the managers said for our trouble (5hours later) he would wave the fee. When we checked out they tried to charge us anyway!
The room was average and the hotel is close to a train station. Complimentary fruit platter and water. 1. The staff is not trained. even though there were 5 people at the reception desk, they could not manage 4 check-in guest. Prolonged wait as they were busy talking and doing their own things. 2. The breakfast was average - not many choices 3. Turn down service did not replace the soap or shampoo in the room 4. Check out was a hassle the list keep on going.
Their night club staff is stupid and rude. They do not know how to speak to guests and treat them. and hotel staff is not willing to take any responsibility for their behavior saying it is a third party owned even though it's on their premises .
helpful staff, location, breakfast
Lots of plenty to like, including spa/pool, breakfast, room/service, an especially good value for money. Location a bit further from central Delhi, but next to an interesting market and near the Lotus Temple.
Location is good; breakfast was decent with a wide selection; shopping areas are right next to the hotel. They'd try to squeeze in extra charges. I clearly noted and entered at the time of online booking (via hotels.com) correct number of people, breakfast. But they argued and insisted on extra charges. Rooms were a bit smelly but spacious
They have amazing staff.we got sick they tarted us like family great staff. Great service . Safe environment thank you