Good hotel , rooms etc and we did get a small £41 refund due to the problems encountered below. Hotel had made no provision for hotel services for the Ulster Rugby guests who were staying there. (Most of the guests). On Sunday 10th, contrary to the e-mails we had received in February, all of the bar and restaurant facilities had been let out to Northampton corporate clients (not hotel Guests) and no provision made for hotel guests. Many of us had to go to the adjacent asda store to obtain beer and we were obliged to sit out on the grass with this before the Northampton v Ulster match!!
I was attending the football match at MK Dons Staduim. No
Very comfortable bed which meant a good nights sleep! Breakfast could have been better. There were only two pieces of bread left and no plates to put it on after it had been toasted. We had to ask twice for side plates for our table and the salt cellar didnt work.
The location There was no hot water in the room due to problems with a boiler. No one advised us of this until we complained even though they were aware of the problems.
Very clean, Staff friendly and professional, spacious. Close to football ground. Restaurant good. Not really bad, but taps in bath difficult to operate,noise from corridor at night.
Room very clean and tidy. bathroom very clean. Some noise from other rooms, not sure if enough sound insulation
Everything, from helpfull staff to decoration None
Room was nice staff were friendly, unfortunatley I only checked into my room and had a quick breakfast and left so no time to relax and enjoy!
the rooms had luxury fittings. the bed was very comfortable including the pillows. the bathroom was well stocked and clean. the hotel bar shut at 11.30pm. It was disappointing when we arrived back from a party and was unable continue catching up with friends
A fabulous modern hotel, great facilities,exceptionally clean,breakfast served until 11am which was very tasty and well presented and a welcoming late midday checkout too!. Extremely polite chap on reception.Ideal location for shopping and theatre. Would highly recommend a weekend break at this hotel...
The restaurant tried to charge me £20 for two orders of tea and toast so when purchasing small amounts of food, make sure to tell the till operator you are not buying the standard ten pound breakfast. Also, parking costs £1.50 per day.
Excellent location, central. Very good english buffet breakfast!!!
it's calm the coffee maker in the room the smell of the towells
Quiet room with good views of a beautiful sunset. We were unable to have a light continental breakfast only offered Full English at £10 pp which we thought excesive for what we wanted.
Close to restaurants Car parking on other side of the street
staff were very welcoming, very near to the bars.
Room was very good, as expected, minor issue with air con sorted out easily and quickly (10 mins) Staff unobtrusive but always available and helpful. Breakfast layout seemed a little confusing (1st stay at this hotel)
The hotel rooms are quiet - you cannot hear next door - breakfast was great too. nothing
The cleanliness of room and bathroom. The restaurant was really nice as well. 2:30pm check in. Would be better if it could be a bit earlier.
In city centre near city shopping Non
Clean comfortable rooms. The staff were helpful, breakfast buffet very good. Parking was easy. Booked two deluxe rooms , one had a balcony the other did not , I felt that they should have been the same.
The hotel was ideally located for the Hub only a short walk and its surrounding facilities.
It was all good I had a very nice time thank you None
the staff,esp duty manager were very helpful. very impressed with their customer service. leisure facilities need updating
Very helpful and friendly staff Coffee needs to improve. It would be nice to have espresso coffee. Rest of breakfast was excellent
Free swimming pool, free parking, very close to a shopping centre, quiet in the night. Overpriced, internet 15 GBP for 24 hours (and it was broken in my room), parking was full all the time.
Clean, friendly staff, good area for shopping. Prices in the bar, like most hotels it stops you staying at hotel for drinks.
Clean, Friendly staff. How water not working in 1st room but given another room with no hassle.
Pleasant staff....excellent and extremely helpful duty manager NICK...really makes u feel comfortable when staff are child friendly No
We were there for the concert at the National Bowl, the hotel was well placed for walking, there were also nice bars and restaurants nearby and also a shopping centre. The breakfast was very nice too.. The hotel was great and the staff were very friendly, nothing we didnt like
customer service at @ reception
Parking Directions were not great
Proximity to work locations
size and cleanliness of room and plenty and good choice of breakfast
Very clean hotel and room n/a
Well placed for the purpose of my visit, and an early breakfast which fitted in well with my timetable
Efficient staff, good ground floor lounge and bar/eating areas, better than expected continental breakfast. Not enough tea/coffee/sugar provided in the room, also one of the milk cartons was 'off'.
Clean and friendly Nonthing
I have stayed at this hotel many times as it is near to my parents.I think the staff are second to none, they are helpful, polite, and pleasant. I like the design and layout of the hotel it is very comfortable. I like the nearnes to Willen Lake. Nothing I did not like.
Very good value. Would not recommend Harvester Pub which is adjacent to the Holiday Inn. Very poor meal. Insufficient lighting in room.
A very pleasant hotel, with attractive bar and communal areas. Would have beeen nice if they had prepared the sofa bed for the kids, but that's just being picky.
Clean, particularly bathrooms Staff excellent Terrible pillows made a bad nights sleep. Cheap stuffing meant your head rolled off and the square shape, whilst looking 'cool' meant that your head fell off the edge when turning over. Towels too small.
Rooms/breakfast was an excellent deal drinks very expensive. asked for coke, lemonade and small water and was charged £8.35. When I queried this it was reduced to £7.35 - still high! Evening meal also expensive for quality of food. Confusion over payment - when we arrived I was told I had paid on booking. When I checked out was told i had not paid and was charged
Good shopping location One of our rooms was meant to be 2 single beds. All it was was the double bed with a 'put you up' bed beside it. No duvet was left for the spare bed and my daughter made do with a sheet and blanket. The blanket cupboard was found to contain 14 large empty Cider cans - the staff did attend to remove them but it indicates poor cleaning procedure. Used sticking plaster found stuck to the wall in the swimming pool. In summary - some work needs to be done on the detailed cleaning of the establishment.
The hotel was very close to the city centre They did not have a note of our reservation but luckily they had rooms available otherwise we would have been stuck!! The bed was very uncomfortbale - there weren't any pillows, just cushions. The shower was not very clean (mould around the edges) but the rest of the room was very clean and well presented
pool + price
Very helpful staff. Nothing was too much trouble. Good fitness facilities. Lovely breakfast. Very convenient for theatre and shops. Car park very safe and secure. Generous check out time and breakfast served until 12
We enjoyed our stay in the hotelm the breakfast was very good.
really helpful staff,great location,everything we were looking for in a short break pillows not very good and bar prices a little high
great price, clean and comfortable.room service food was lovely. didnt have the breakfast as thought £12 was a bit too much
very comfortable the staff were all very uninterseted
staff were amenable to my required requests - dinner before 7pm on sat night as I had 2 young children who needed feeding early. Very freindly staff - thank you dinner late and breakfast at weekend late with only room service option for early starts which was only continental and basic at that.
The place was clean, the reception staff were friendly and the location was quiet The bar shuts at 11pm irrespective of whether there are reasonable numbers of guests in the bar
The hotel was quiet, clean and had some good facilities such as a swimming pool. Breakfast was included. We would stay here again. There were really no bad points about our stay.
The location for business meeting The gym facilities were rather sparse, as was the room service menu.
A bit dated
i would like to have a copy of my bill,as i did not receive one
Reception, breakfast quick check in and out Rooms are not so modern anymore hard to find at night, no signs on the road !
The value for money and access to a restaurant - altough not used on this occassion. Staff were excellent. Finding 3 black hairs in the bed - rather off putting. This is not a complaint - just a heads up re need to be careful re 'stray hairs'.Tiredness of the decor, stains/ marks on walls. Would recommend with warning re decor, so expectations are realistic. Suspect/ hope bed was a one off issue.
Helpfull and curteous staff. Free wifi and convenient location near a5 Some part of the hotel while clean and functional seemed a little tired and in need of updating, especially after coming through a modern well designed reception area. Wish net curtains had been fitted to downstairs rooms.
Clean room Tv reception extremely bad in room. Floorboards need attention - a guest staying in the room above was walking around at 1.30am, 4.00am & 5.15am every time woke me because floorboards were creeking so much.
Location Lack of air conditioning in the room.
Everything was very nice, clean tidy good staff attitude would certainly stay again, we did stay in the Ramada Encore on the way out (city centre) no comparison Ramada was very noisy rooms very small, if you want a quite pleasant stay & don't mind driving or getting a taxi to the city centre 5 mins away this is the one to stay at. No complaints
not much, maybe decent TV set in the room - room shower was not working the first day, -one of the worst value for money dinner (GBP 15-20) I have ever seen (fried prawns I ordered were a few pieces of some unidentifiable oily discusting matter as a starter), no reaction on the complaint made
Very polite staff and made everything as easy as posible for us as we were doing the milton keynes triathlon and wanted to bring all of our eqipment to the room, so provided us with a ground floor.
Location was good for shopping and motorway staff not very welcoming or reactive to a minor complaint
the free parkjing it had a very old and worn out look
the security was bad . the window was broken into and my bag stolen .. DONT accept a room on the ground floor. The food was expensive and was the worst I had ever eaten .a small piece of dry chicken and some dry chips . small choc cake and tiny scoop of ice cream .. £19 ...
As with most business allowances my stay was controlled by a budget and your hotel just fell within my company allowance but overall the politeness of all of the staff in particular the receptionist upon checking out. The cellar cooler was broken therefore the drinks were warm. For below answer there were no guest reviews on this hotel at the time of booking.
Friendly staff, nice environment. Location is a bit "out of the way"
Friendliness of the staff. I felt the room could have been a bit "tidier" for a 4 star hotel.
Nice place with park. Easy and close parking. Efficient reception personnel. Shower system. So typically British...
The staff were very helpful and friendly but we felt disorganised. As above, disorganised, did not pay attention to detail with regard to the wedding function we were attending, They forgot to serve canapes with the pre wedding breakfast drink, the food was bland, and service disorganised.
The staff were efficient, the room was excellent, I have paid a lot more and had worse facilities The food on the room service menu was expensive
The room was well furnished and the views were nice
the location the staff forgot to give me the promised wake up call and I nearly missed my meeting
The room was comfortable and well priced. There was confusion over the billing of another room's meals to my account which took some time to sort out.
THE most comfortable bed n/a
The building and surroundings are very pretty from outside.The corridor carpets leading to my room were very shabby and in need of replacement, these did not give a very good first impression at all. The room however was better than expected with a flat screen tv, a lovely big comfy bed and an impressive bathroom. The room was very cold and i found it difficult to sleep during the night as a result of this. No radiators but air con unit may have been able to give out heat but we could not figure out how to get warm air from it or if it was possible?
Not much The price of drinks was outrageous ! The receptionist was unsmiling and curt. The duvets were far too hot.
I liked the location of the hotel and the reception staff were very helpful and booked meals outside the hotel for us. The spa facilities were a joke the pool tempature was tepid/cold the jacuzzi was not working and the the seperation of the mens lockers from the spa was not user frendly. The arrangements for breakfast were the lowest standard I have experienced ant any other Hayley hotel and I have stayed at Swindon eastwood and the Palace Manchester, with lack of choice and buffet not being topped up proberly.
good breakfast and friendly waiting staff hot tap did not work for bath. reported to reception but was not attended to during 3 night stay
Friendly efficient staff, clean good sized rooms, good bathrooms Breakfast disappointing - limited fruit/cereals/light breakfast options
Very comfortable, as the hotel is mainly set up to host conferences and large groups, it is slightly impersonal for single travellers / couples
My room was cold and I had a cold shower in the morning. I did complain to reception - but was not compensated in any way. I did however really like the venue.
The price of the food in the hotel is extortionate. i had a small bowl of salad in the bar on my first nights stay. £15. On my second night, i was told i was not allowed to eat in the bar and that i had to eat in the restaurant. i had the same small bowl of salad and was charged £25! Outrageous
Was suprised thought it was a country hotel turned out to be a modern conference center attached to an old building See above - fine for a conference but probably not a selection for a hotel stay - also long long walk through many corridors to room - if you have more than hand luggage you don't want to take it in
safe parking , quiet room and leisure facilities leisure facilities opened 7am an earlier opening would facilitiate morning exercise.
I thought the room was ok. I thought the food was excellent. The location wonderfull. I would have liked a the terrestrial channels on the TV if I had stayed longer.
lovely countryside nice hotel and staff a little too big
Excellent Food Good Location Bed bit small, Room and bathroom basic
Very good food & service. Very close to Woburn Glof Club
Will be writing a letter of complaint.
Close to Woburn Golf Club Room not massive.
Very nice staff that made us feel like we were in a fine country home. Charming bar with interesting mix of people, some even dressed in tuxedos. Outstanding Luxurious Breakfast and service. Easy parking and included Woburn Abbey entrance. very warm rooms as no air-conditioning.
Only a short walk to restaurants and pubs
Its proximity to Woburn Abbey The majority of the other guests on the Saturday evening were from the nearby GAY.LESBIAN & TRANSGENDER CLUB
The hotel was easy to find and park. The hotel security was poor
Comfortable, good value for money for mid-range, serves as a good over-nighter when travelling for business.
Freindly staff & clean room No towels in room
The staff were excellent and very helpful. The food in the restaurant was excellent too for both evening meal and breakfast. The outside door lock appeared to be broken. Last time we visited some 4 years ago we had to use our key card to get into the building but the lock seemed to have been damaged.
the room was nice and clean , the staff in the morning was very helpfull and nice none
Service, Peace and Quiet No
A really nice location on the edge of Milton Keynes. Friendly helpful staff. Good sized room. No complaints
Restaurant being on site
Good location by the lake, but only 10 minutes away by car from the Xscape centre which we were visiting
Coffee and tea very welcome.. Rooms clean and as I would have expected. Good value for money. Reception area did not do justice to a Premier Inn, little more than a passage. Staircases and passages had a bad smell, and were intimidating.
Convenient, clean and quiet None
There were limited outlets in the room. I have a breathing machine to assist me when I sleep and it is difficult to lay comfortably with only one outlet across the room from the bed.
The hotel had lovely views, the room was clean and had everything needed for an overnight stay. Breakfast had a good selection and veggie options were taken to order. There is no lift. Had to ask for tea bags and coffee etc for the room as there was none already in there.
Quiet, rooms comfortable and a good breakfast. Very friendly and helpful hosts. Would definitely recommend to others. No complaints with regards to the hotel but we didn't have our own transport and the busses are few and far between which meant we had to rely on taxis.
Great breakfast, helpful and efficient staff, good location. Wasn't aware that payment was required on arrival - we thought (incorrectly) that this had already been taken. More teabags in the room please.
the location 1. no bedding for my daughters bed 2. cost of parking 3. only 1 set of towels for 3 of us
staff were pleasant being overcharged for 1 of the rooms and nobody being able to deal with the reason why this was so and nobody capable of refunding the money, was told someone would be in touch and still nobody has
Our room had a wooden balcony which over looked the lake. it was gorgeous, the room was spotless, the staff were friendly & the breakfast was hot & freshly made. You have to pay for parking as it's on the lake which is privately owned
As in all premier inn's the beds are very comfortable. The location on the lakeside with all the wildlife is so rewarding as was the circular 2 mile walk. Premier Inn's should consider refunding the £3.50 parking charge to residents. This is the first time I've had to pay for parking at an Hotel
Good location, within easy reach of M1 and both city centre. The staff were the friendliest I've ever encountered, really helpful and obliging. Being next to the boating lake, early on Sunday morning the boating staff were prepping rides for the day (i.e. pressure washer cleaning the boats etc) plus the remote control boats were racing early. This was quite noisy but it wouldn't deter me from staying here again.
Location of the hotel is very nice with lovely view of the lake, good walking area and the availability of the restaurant on site no
The location was great very nice walks and parks nearby. The food in the restaurant was not very nice we had an evening meal the food looked very tired and the presentation was poor.We would not eat there again
being able to listen to the birds adn walk round the lake
The location easy to get to Breakfast was not very good poor choice
Room was well presented and very nice. Staff were polite and helpful. The main concern I had is the confusing method of paying for my hotel room. I was under the assumption I had paid when I booked the rooms, my card was then swiped when I checked in and I had a reciept for the full payment. I was then informed when I checked out I had to pay and my card was swiped again. I have only paid once (it would appear) but have never got so confused by having to enter my card details on three seperate occasions.
convenience for Luton airport and m1
Location, privacy, pleasant staff, nice room/bathroom bed could have been firmer - and a double bed against a wall is not ideal
Lovely surroundings. Good breakfast. Apart from arrival it was all very clean and efficient. Reception on arrival was poor. They had taken no notice of my booking confirmation and even aftre changing rooms I still did not get a double bed.
- Managed to book a room at an exceptional rate. - Staff were very friendly and efficient - Food was top notch
Clean, comfortable quiet room Poor lighting in the bar, not enough seating.
excellent room, helpful staff, decent food. noise from late arriving guests, doors slamming, plant room beneath room noise.
Reasonable price, nice spacious room, parking, free wi fi, pets allowed FOC Only minor niggle was that the ground floor room I had asked for was up 4 steps which made it difficult for me as I had a trolley full of cat carriers and other items plus a large suitcase.
We were made to feel very welcome by all staff No complaints
Being able to take my dog to stay with me! It was very noisy as there was a big party going on taking up most of the hotel - just a one off though