the location was amazing, the room was lovely, the garden was nice, the lobby and the lounge the food was not good at all, neither in the room or in any of the resturants. the staff was not qualified nor experienced. when we checked in they could not locate our booking!!
Thé foot qualité was outstanding.
110% satisfied with everything at the hotel. Beautiful, relaxing, clean and amazing service. Would recommend and would definitely stay again.
Having lived in Egypt for 4 years I believe the Hilton Luxor is the best hotel in Egypt without a doubt, for us it was just perfect. Location is slightly out of Luxor which again is great for a quiet time, The hotel does provide hourly luxor city shuttle buses. Breakfast and other meals were very good. The decor and staff are very welcoming, the swimming-pool is fantastic very relaxing. We will return No complaints what so ever
Sunset view was nice. our daughter wanted to swim and that was the cause of choosing this spa and resort. however, swimming pool water was too cold so we didn't enjoy swimming at al. a staff member told me heating machine was out of order. Anyway it was very uncomfortable. Hotel staffs were not so very kind. They didn't smile at all. They look reluctant to work.
Treated very well. The views were fantastic. The whole hotel was lovely. The food and drink prices were very expensive. Not many options outside of hotel to eat and drink.
Excellent views, sunsets, location ideal for airport and sights. Hotel restaurants very nice in particular Asian restaurant was excellent. Staff very helpful - not one complaint. Liked the whole thing.
Da magnífica e romântica piscina sobre o Nilo, com uma vista das melhores do mundo Os quartos necessitam de forte renovação (o que é compensado pela magnífica piscina...). O número de barcos para deslocações ao centro de Luxor (a curta viagem é outro atractivo) deveria ser mais frequente, apesar de haver autocarro e taxi com facilidade
Staff were mostly friendly, facilities were good On arrival they had no record of my booking, I had to wait almost 30 minutes to check in, they should solve their administrative problems in their own time, I had just come off a flight was tired and hot, I did not need to stand in reception when they solved their internal admin problems.
Location Old premises, extremely dirty facilities,
Nice swimming pools, great breakfast buffet, and the hotel is in a fantastic location adjacent to the Nile. Meal prices in the hotel are way too high for Egypt, as is the charge for use of the internet. The internet cafe outside the hotel entrance charges 15 Egyptian pounds per hour compared with the Sheraton's 80 pounds per hour.
Good all round facsilities Waiters attentive if female!!
The swimming pool just near the Nile
O hotel fornece tudo que um víajante precisa, além de possuir várias opções de lazer e espaços para hóspedes. É muito limpo. De um modo geral as pessoas que nos atenderam foram muito boas, mas no restaurante italiano, esperamos por 1:30 para que nosso pedido viesse e desistimos, pois todas as pessoas que vieram depois de nós já tinham sido servidas. E quando nos levantamos para sair, ainda fomos mal tratados pelo maitre. Acho que um restaurante instalado num hotel desta categoria não pode falhar neste aspecto. Foi bastante desagradável. Além disso, embora o quarto seja bastante confortável, não comporta reserva para 3 pessoas.
Localização, relação qualidade/preço.
O hotel é excelente, os funcionários muito atenciosos, o café da manha espetacular. Tudo foi muito bom. O tempo lá é que foi curto!!
Restaurantes com vista para o Rio NIlo, limpeza relação custo beneficio bom.
Tudo em geral, Preço um pouco elevado nas refeições, bebidas.
very calm good located beautiful swimming pool and garden. Staff very kind. The swimmingpoll was closed too early in the afternoon
Great location next to Luxor Temple. Beautiful pool and gardens. Not enough dining options - especially for lunch. Furniture was outdated as well as carpets.
Spacious room over looking lawn area, great pool - suitable for laps or lounging about. House keeping tried to access our room (barge in) at 6:30am on our last day, lucky the chain was attached. Price of internet ridiculious, it's free at a cafe just up the road!
I like the pool Nothing to think of
Absolutely stunning grounds created an oasis of tranquility and beauty. Vendors assail you almost immediately at the hotel exit. This was the experience in Luxor but repeated throughout many of Egypt's tourist areas. luxor
We were at the same hotel last year. The hotel is set amongst beautiful gardens that are immaculately kept and a peaceful haven from the outside turmoil. 99% of the staff were extremely helpful and friendly, however, sadly this was offset by three members who seriously need some training in how to deal with the public.
Location near the Winter Palace is excellent, great Swimming Pool Private Wifi insanely expensive but one old computer at reception provided free for 15 min., Rooms were worn out, carpets quite dirty, prices of food and drinks very high. Kind of anonymous treatment.
reception safe were very friendly. The grounds were kept extremely clean and tidy.
wonderful hotel,full of character. ..Great food,in particular breakfast was simply superb.the confectionery unbeatable..Confortable room kept very clean.The sunset from the room balcony overlooking the tropical garden unforgettable!
We honestly didn't know what to expect but the hotel was really great! friendly staff and clean big rooms. The hotel is really very well run and I highly recommend it,I can say that our favourite city in Egypt was Luxor because of our stay at this hotel and also the day tours and nile cruise holiday we booked online with Beauty of Egypt tour company which was excellent in every way. no thing really!
This hotel is a beautiful Oasis of rest and relaxation inside the dirt, noise, crime, and poverty of Egypt. Its beautiful large gardens and pool allowed us to walk outside by ourselves without being accosted or needing a guide and guard. It was really wonderful.
The hotel has a great location, friendly staff, good view from the roof & swiming pool. Roof is closed after 11, and there is no place available spend time or for meals or drinks in evening & night.
Cost performance. Room was clean. The hotel is located in a relatively quiet area. Bank is not available in the hotel.
spacious rooms, ac, rooftop pool, great views from the rooftop
Pool area opened at 9am dept of pool 4ft 6 approx traffic stopped at 1am
Staff were friendly and helpful - arranged hot air balloon journey at very short notice for us.
I loved the amenities that the hotel offered. The pool was beautiful and relaxing. The movie screen set up at night was wonderful. The food was delicious. The staff was very attentive. The variety of shops were plentiful. No.
Style Water factory very noisy near the hotel
The hotel is very good value for money and has a nice outdoor bar overlooking the Nile. The beds are incredibly hard. The room was tired looking, the bathroom very basic and it could have been cleaner. Still, we only needed a room for a few hours between disembarking from a Nile cruise and flying out of Luxor, so it suited our purposes well.
location cleaning, furniture, the pool is not warm as they said. expensive according to next hotels
The very nice suite with two balconies and view over Nile
good facilites the hotel was very dusty. when we arrived we were given the wrong room, we ordered the superior room, but was offered a smaller room. we were told that it was an error on booking.com. after complaining and 1 hour of waiting we were upgraded to room that was displayed on booking.com. not a good start to the honeymoon. so check out ur room carefully....the first day we arrived for breakfast it chaos, there was too many guests and not enough staff, no cuttlery, or plates , hygene was to a poor standard, the staff were using existing table cloths. the cuttlery that was left by previous customers was just added too, not sure if they had used the cuttlery or not.. 5 star not so sure
The hotel gave me a credit card form to sign on arrival - I only noticed later that it was a cash advance form, not the usual debit form, so the credit card company will start charging interest immediately, rather a sneaky trick!
The staff was very friendly and the hotel was comfortable. The food in the Chinese restaurant of the hotel is not good.
Location was excellent right on the Nile - watching hot air balloons rise on the west bank in the early morning mist. Swimming Pool was good - pleasant setting The standard in the hotel restaurants was poor.The standard of cleanliness in the room was not what I would expect from a 4 star hotel - my bedsheets were grey not white and had holes in them
Large room, friendly housekeeping staff, good Italian restaurant Reservation staff at check-in disorganised and not overly helpful
We stayed in a Junior suite and it was very large and had a wonderful view of the Nile. I had emailed the hotel and asked for an early check-in. They replied by email that I could do that. When I checked-in they told me that was not possible even though I had the email from them. They were not appologitic at all and did not offer anything for this inconvenience. They wouldn't even let us eat breakfast (on them) since it was so early and we just needed a place to wait for a while.
Ideally situated for people who want to learn about pharonic egypt
The pool, was great after a long day. We asked for a room with a veiw of the Nile, which we received. The traffic noise during the night, was unbearable, I resorted to earplugs. I would stay there again but I would ask for a room further away from the front of the building.
The Nile view from de room and from the top terrace is lovely. When we got in the restaurant for breakfast there was nothing left and it was only 9am. (a group just entered before us). anyway we waited 15 minutes and they filled again
Very good location in Luxor, just a walk away from the city center and very quiet for Egyptian standards. Staff were very helpful and friendly. The room was cleaned and refreshed everyday. All rooms have a small balcony with a nice view over the Nile and the Theban hills on the west bank that were fantastic. I cannot stress enough that this place is great value for money. However, it is certainly not a luxus resort. Decoration is outdated and not so much welcoming although rooms are resonably clean. They have some engines constantly working at the back of the building on the sixth floor (I believe for the swimming pool that is located on the seventh floor). This engine room is not insolated at all. Do not forget your ear plugs if you are staying in this area of the building (but do not let this discourage you from choosing this hotel, you will need to use them in most of hotels all over Egypt anyway). The breakfast buffet is varied and food is generally nice (also the one offered on the 7th floor terrace). Again it is great value for money!
The hotel staff is good and are ready to help in all respects
hospitality of the staff, the location and the budget
Nice size room and clean and decent facilities compare to other Egypt accomodation. Excellent location. ( near to train station (~10 min), market (~5 min), Luxor (~ 5min) and Karnak temple (~ 15min), Luxor Museum (~ 7min), heart of Luxor city etc.) Toilet bath: hot water was not hot enough.Far too many tourist hunters waiting around hotel. e.g taxi drivers, horse carrage, cruise tour etc. They fight for the tourist, cheat and lies to get more money off from the tourist and hotel does not help to get around these nuisance people, but often shows ignorance. Also items such as shapoo was not new (it was something that left over from previous user)
friendly staff, near to the city and the temple, big room we had to pay for internet
i found that the staff were pleasant , helpful & the building was of sound structure .
the location is good. in front of a ferry, with very beautiful scenery in the evening
The hotel needs some renuvation
the staff very friendly, clean and tidy room, clean bathroom, beautiful view on Nile, close to Luxor and Karnak temples, close to airline office.. the food was acceptable, but it should be improved in quality and variety.
Very good location in town
The Hotel is well maintained and cleaned. Nice to spent the Holiday and having Good caring staff and a well maintained resturant. The Hotel is a four story building with out an Elevator. If there is a Lift its more valuble specially for elders.
Excellent staff, they change the room when I complained. Good breakfast. Also kept my luggage after I checked out. No shower space and curtain, you have to stand over the toilet to get shower. No elevator.
The roof top terrace views and the restaurant food really make the hotel. Without them the place would not be the same. The location is great too.
we organised a pick up didnt happen although admitly there was confusion on dates by the hotel... there was teatowels for towels, our pillow didnt come with a pillow case and the sheets didnt cover the beds.... other than that the place was clean, had fantastic view from the roof top, the breakfasts were average however i didnt manage to get a good breakfast the whole time i was egypt so i guess it increases it to fair. i would only recommend this hotel to the backpacker as it is good price and good location.
Great location! We were very glad that we asked upon arrival for a room overlooking the Nile's West Bank, the view from the 5th floor was breathtaking- it was well worth the some US$15 extra. We walked from the train station; it was easy to find. Our room was extremely clean and well equipped, with comfortable beds. The restaurant was very good and very reasonably priced- the Continental breakfast provided was better than anywhere I've stayed in the Middle East- and it offered a great range of Egyptian and "international" food. Great for those looking for the security of home and a retreat from the Midday Heat (or hassling street vendors and taxi and horse carriage drivers). On the same token, a tad sterile if you are looking for an authentic Egyptian experience, but even we didn't begrudge it's creature comforts once touched by a a dose of Egypt-Belly each (from the food and/or water on the train from Cairo).
Amazing location, overlooking Luxor temple and The Nile (ask for a room from second floor up to see The Nile.)
Susanna Hotel is a great hotel. Location is great (directly beside Luxor temple), the rooms are good (new furniture, good A/C, nice bathrooms) and the hotel is especially nice on hot days. Staff is friendly and very helpful as well. They will help to arrange tours and provide you with directions. I was very please with the Susanna Hotel.
You are in de middle of the eastbank of Luxor, Luxor Temple in front with sight on the Nile, Valley of the Kings and the rest of the westbank and at the back the souq and the rest of the towncentre. The rooms are clean and the breakfast is ok. The staff is willing to help you with whatever you ask.