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good location No one bothered to tell us there will be construction work at 8 a.m. in the morning. When we complained about it the manager was very rude and did not care, and even claimed they "upgraded us" upon arrivel even though we got exactly the room we had reserved, and of course nobody mentioned any upgrade when we checked in.
The comfort, the beach, the bar, the staff and the location
Being close to everything... especially the beach, restaurants and shopping! Prices were very good and staff were very friendly and helped you with anything you needed or asked for. We were very lucky to be upgraded to the junior suite which was amazing... very clean and modern! Music in the morning was a little intense especially after a big night, would much prefer laid back music. Sometimes after the cleaners would clean the room they forgot on a few occasions to replace toilet paper and fresh shower towels... but apart from that they did an amazing job! Also didn't like the layout of the bathroom.. would've preferred that the shower and toilet have a step and be separated
The only plus - nice rooms. If you like jets flying over your head night and day, dozens of drunk misfits screaming and puking all over the place, no privacy and no peace and quiet whatsoever, filthy little pool, indifferent staff and the dirtiest part of the beach - come to Ark Bar.
I loved the location, nightlife, food, ambience, facilities and staff. Too many vendors on the beach...
The near to the beach and the city chaweng beach road was very good. The breakfast in the hotel was abundant - you can choose 5 things - for examle scrambled egg, cornflakes with milk, toast with butter and jam, fruits, pancake mit syrup... At the beach you have enough deck chairs and sunshades. The room was small with new furnitures and clean. You get towels for the beach. Room cleaning every day was very good. the staff did not speak enough good english. next to our room every 3 nights it was very loud - a party groop was there and made party every morning after coming back from disco at 5 am. After we called the reception it was quiet! At check the staff didn't wish us a nice trip/flight and didn't say goodby. :-(
The beach bar is really excellent, especially on beach party night each Wednesday. I enjoyed my stay at the Ark Bar Beach Resort and I would return. The bathrooms and shower facilty are very basic, however this can be overlooked as the bed was very comfortable and even though the bar is in very close proximity to the rooms it is suffieciently quiet to get to sleep.
Very good location in Chaweng. Close to beach and night life. Modern rooms, clean and all necessary facilities there. Noisy people returning from the bars during the whole night. Hardly any view from rooms.
I thought the breakfast was awesome except that the toast was never cooked properly it being done on one side only although the waitress attended to it promptly. If the room I had was classed as Superior then I would have liked to have viewed a 'Standard'.
Great location,nice staff,tasty breakfast Construction work on site didn't mind too much because we weren't in the room during the day and it finished at 6 in the evening.expensive restaurant sandwich, omlette, chips and 2 soft drinks cost us 15 euro.no free wi Fi
-The staff are very friendly and always willing to help -food well priced for location and service. - well airconditioned rooms with plenty of bottled water -the bed are very hard -the breakfeast choice is very limited with breakfeast voucher. -public access to beach and bar passing though the middle of hotel and facilities made it very noisey especially late at night and early morning making it hard to sleep. -No clothes Iron available in rooms. - to many power blackouts rendering the rooms in darkness a backup generator would be good. - we would only recomend Ark Bar to younger travellers who want to party 24 hrs
Simpatia de todos os funcionários. Qualidade do hotel, muito moderno e confortável. Se tiverem orçamento para tal, optem pelas "Pool Villas" O mar em frente à praia do hotel, não é de areia mas sim de pedra, aleijando os pés. Recomendo que se previnam com calçado próprio, tipo botas de windsurf.
A simpatia dos funcionários. É um pouco afastado do centro de Chaweng (é necessário utilizar taxi).O pequeno almoço podia ser melhor.
The rooms are absolutely breathtaking, the staff are the friendliest staff I have ever encountered and the value for money was out of this world. I don't think I can stay anywhere again and enjoy it as much!
The staff is helpful. Location is great. Altough you can walk to Chawana Town by the sea side, the neighbourhood is quite silent. Beach is not very convenient for swimming. The staff's English is very limited.
The resort facilities were good, was nice & relaxing Unprofessional when approaching a guest issue
Dip pool in villa. Very bland architecture and gardens; beach very unattractive.
Excellent, friendly hotel staff, generally very good food. Rooms were more than adequate, spacious, well set out, and very clean. Nothing was too much trouble for the staff, even housekeeping asking if you were happy with everything in the room. Nice area at the beach with good pool and sun deck. On arrival many things were explained, about the hotel and surrounding area, it may have been better to produce a booklet so you had a record for future reference. A little pricey in the restaurants- but for Thailand, not for a five star hotel.
The politeness of staff was excellent. Just the wirless internet service!!
I enjoyed the use of the Club Lounge. The private beach and overall hotel grounds are beautiful. Too many loud fireworks going off during the evening.
Beautiful place, luxury rooms, brilliant food.
The room was great and having an adjoining room with my friend was great - like having a suite without the suite price. Beautiful view and great service, location and amenities! Will recommend this resort to everyone! Hard to communicate with the personnel - but not just with the hotel staff, seemed to be common thoughout Thailand - my problem, not theirs.
All the staff at this hotel were very nice except the staff at the reception desk. These people went I arrived at the hotel and when I left 4 days later were still not very friendly, no smiles, very blunt.
Happy The air-condition inside the room Is loud.
In the middle of town, and they have a lovely beach. The breakfast was great. The rooms are dark og wet, the design is very old and tired. I simply can not find the 5 stars - maybe 3, no more. The water in shower, bathtub and toilet looked dirty and the room had a bad smell - if you have to do some printing from the hotels printer you must pay 45 bath per side if in colour - crazy and not costumer friendly. Never again.
Position, friendliness of staff, "Club" facilities & relaxed but quality approach.
This hotel matches its name perfectly -- it is a grand beach resort -- with everything you could expect and more. We thoroughly enjoyed our stay. The staff were so well-trained and friendly, the food was great -- you have to try the beach barbecue! Take a pool room -- your own private pool in a walled garden -- pure luxury and a great way to relax.
It's a hotel that caters for everyone! I don't have children whereas my friends do and we all found something we liked to do and enjoyed ourselves in our own styles all at the one place! It is a resort and very few of the staff understood English. It took 3 days to get crushed ice in our margaritas!
Location, privacy, view, horizon pool, facilities, fabulous staff.
Very friendly staff and management headed by an Aussie (Luke) - he gets personally involved... and makes a difference! Seriously relaxed atmosphere helps you wind down immediately! Nothing
the pool was phenomenal. We had oceanview jacuzzi room and it had phenomenal view. English of some of the stuff was not good although they really tried to help.
The room was lovely, the atmosphere calm and realxing, very nice indeed! It was quite far out from the action but great for peace, quiet and relaxation.
The best 5 stars boutique Hotel we ever stayed. Had unforgettable experience. We stayed here 12 days with our four month baby. We loved the private and the relax atmosphere. Enjoyed much the beautiful panoramic view and appreciated every moment of tranquil feeling. The service was just great, the staff was lovely and was willing to assist with any issue and special request. We looked for a quite resort where we can snorkel and enjoy the nature away from the busy life and found it in Silavade!!! Silavadee has the best reef in Samui. None
We love the pool
Beautiful villa, extremely friendly welcoming staff, delicious food, beautiful grounds. We did not see it at its best as we were unlucky to be there during terrible weather but the beach was a bit disappointing, somewhat rough sand and rocks washing in, but its har to know how much of this was due to the storms and also to the storms making it a bit rough and unusable.
We stayed in a 2 bed pool villa, accomodation and facilty of the roomk was very spacious and to a very good design standard. The outdoor bathroom of the second bathroom was a nice quirky touch. The main pool and beach was very nice although the typical sunbed wars was common due to a shortage of beds around beach and pool. Although listed as a 5 star hotel, the accomodation meets this star rating but the staff and facilty did not. Simple request could not be met, such as a side salad with a main course meal of lasagne. They heavily advertise the Red Snapper restaurant within the facilty but this is acutually off site by 20 mins. Drinks are very expensive within the hotel and by the pool when compared to Thailand hotel prices.
I like the place and it is very comfortable No
The rooms were very nice and private,and the pool fantastic The Service was poor,and no shop on the premises.Breakfast no fresh juices.and shutllebus only goes once a day and you have to pay.Overall not 5 star standard.
A new, very beautiful resort and spa on a very picturesque beach. The rooms were gorgeous and very spacious, and the grounds were lovely. A great value for the money. The food was very expensive for Thailand, though it was good. The drinks were extremely expensive and good. The beach, though beautiful, is not swimmable and extremely rocky under the water -- I got cuts all over my feet even I was being very careful.
Loved the main swimming pool and beach. Resort as a whole was very nice and the rooms were very spacious and lovely.The staff were very helpful and accomodating at all times compulsory 10% service charge + 7% tax. All published pricing ommitted this extra 17% so you had to calculate the extra charges. I feel that the food & drinks were over priced. Hotel also exploited the fact that it was isolated and charged 500baht for a car to take you 10 minutes away.
Relaxed by the pool and on the very private beach.
Perfect holiday with excellent island location, room and spa facilities complimented by the very friendly and helpful staff - it was a great holiday
We upgraded our normal room to a villa and the experience was incredible!. The beach is not very nice but the hotel is perfect
We loved: 1. the room with its villa, pool, canopy bed, and pool behind. Marvelouis 2. the staff. We noted many who were friendly, warm, fun and always focused on us. Gentle welcoming and charning. Especially, Maamza, Ony, Ladda, Bilgis, Poo and the two women at the Tan Zaan restaurant (that I cannot remember their names.) It was as if we were welcomed into their homes. The sofa in the living area....hard, uncomfortable and the recliner...also not comfortable. And the breakfast area...banana cafe, could use a bit of decorating and sprucing up. Very plain....and not memorable. And lobby is a bit sterile. ....more flowers. color
amazing hotel so beautiful staff always friendly and curtious were greeted with flower garlands and a cool drink lovely touch, room best have ever stayed in stunning very spacious and design beautiful cannot fault this hotel, near to chaweng action but away enough to relax in peace nothing it was stunning
We really enjoyed the luxurious rooms with the large beds and the jacuzzi on the deck outstide where you could relax and look at the lovely palm trees and ocean. The staff were very friendly and the food was lovely. The proximity to the beach was also great as you didn't have to go too far to dip into the water.
The care an attention of the staff, the privacy of the villas and the luxury of the accommodation (villas). Nothing.
Nice hotel environment with leisure feelings. Breakfast providing with good selection of food especially all with coverings to get rid of small flying insects.
Good located near city centre and beach front, good services and nice and friendly staff, not to big hotel and therefore more personal The sea was polluted in front of the Hotel, only this part of the beach, other areas more left and right no polution, the Hotel Management need to find out the cause of this polution, should be clear sea water!!
not much, the room was ok but was more expensive and less nice than all the other places i stayed on this most recent trip to thailand. the service was terrible, the worst i ever had in thailand. staff barely spoke english and seemed perpetually confused, some were actually very rude which i have never experienced in thailand anywhere. very disappointing, a horrible place.
The hotel is great - good design, helpful and easy going staff, very clean and spacious rooms, excellent restaurant and great beach. The only backside was the cleanlinessof the sea right in front of the hotel (lots of seaweeds). But that didn't bother too much)
The hotel is very new, very good location, just 10 minutes from the airport by car. Breakfast is very rich, coffee is freshly made, great scenery restaurant, facing the sea. The attitude of hotel staff very good, and very enthusiastic. Chaweng Beach poor quality, very few people swim in the sea.
the rooms are clean ,drinks at very good price,beach is very clean and food is good the reception staff unfriendly,unflexable for late check,internet slow,tv cannels are limited and housekeeping not giving enough water and washing soaps
The rooms are state of the art and the staff are efficient and professional The distance from the main attractions
staff, pool and location to beach A bit pricey for Thailand eventhough all ok
nice staff, on the beach no water sports at the hotel, no gym and transportation to shopping area should be complimentary
We loved everything about the hotel, especially the gardens, the pool and the beach. And we also want to point out the serviceminded and lovely staff, all of them greeted us with a smile be it the waitresses, the massage ladies, the pool-boy and the reception-desk. We ate many of our meals either in the Tara restaurant or the beach restaurant, and they make lovely thai food and also international food had by our children. The beach is perfect, less people than Chaweng and no loose dogs or cats as elswhere on the island. If you want to go to Chaweng, only 5-10 minutes by taxi ( 200bath for a family one way) and always nice to be back in the hotel after busy Chaweng with its smell......The absolute perfect hotel in a perfect setting!!
Helpfull staff, great location on the beach, inexpensive good quality massage. It would be nice if there was a kids club.
The welcome by the french trainee lady was great - very friendly and knowlegeable. (Unfortunatley her name badge only read trainee so I cant name her). The breakfast and the in particular the egg station was excellent! So many steps!
A warm welcome and a complimentary upgrade to a family suite was nice. Pool and beach area comfortable with plenty of room and sunbeds. Many many steps so unsuitable for the elderly or infirm. The staff not always on the ball for basic things.
Hotel campus was fantastic, Quality and cost for the food in Tara Restaurant was very good Internet service was too expensive
The beach in front of the hotel was really nice, quiet and beautiful. The sea water pool beside the beach was also pretty nice. The hotel room was spacious and clean and all rooms have sea view. The service of the hotel staff was very much in peronal touch. One of them actually helped me retrieving a stuff that I mistakingly left at a store near airport. It is located bit far away from Chawen town, but you can rent a motor cycle at the hotel without depositing your passport. With its reasonable price, I would highly recommend this hotel who wish to stay at a comfortable hotel with nice beach, located at convenient but quiet place. As the hotel lies on a hill, if you stay at a room close to the hotel's main building, you will have to climb up and down the path on the steep hill to go to and come back from the beach.
No more than 3 star hotel!!!!
Pool and beachside facilities the quality and variety of food in the tara resturant was a little disappointing and definately not value for money.
Very impressive looking. Very nice infinity pool. Beach is not so nice, ( nothing like Chaweng beach..) we stayed at infinity pool the whole time. Expensive drinks and food.
athmosphere of a spa-hotel (tropical garden all around the place with the aroma of frangipani and other tropical flowers, your room will look like a spa actually), decent beach (sometimes there is some silt on the surface of water), well enough chairs and towels both on the beach and at the pool, rich breakfast with both european and thai food expensive restaurant and bar (that's the only disadvantage!)
The relaxed atmosphere in the hotel and the excellent location on the beach and clost to the Bophut village. The Thai foor we ate at the hotel wasn't the best we ate in Thailand. Not bad but not what you would expect at this kind of hotel.
The tropical garden was excellent. The design and spa of the hotel was wonderful, just the prices a bit too high for Thailand. Staff was very kind. The area where it is situated is very urban and populated. I thought it would be in a more natural area, but after driving around the Koh Samui island we realized that all the island is like this, no desert beaches, so in fact this was also OK.
staff very sweet and helpful, food via room service and restaurant very tasty and reasonably priced, this is a really good resort for kicking back by the pool or on the beach and relaxing, though you are still close enough to all the action of chaweng within a short walk the bed was extremely hard (though as I found out throughout my trip this was common to all hotel beds in Thailand!). The booking.com website says that you don't need to pay til you get there, however we had a week booked at the hotel and they contacted me a week or so prior to pay for it in full to hold the booking. This is a good hotel nontheless and when we went back through samui after being on the islands we chose to stay here another night
The convenient position eg. front entrance on main street, back was on beach. Everything was within walking distance. Can't think of anything
amazing hospitality.loved the greenery all around the resort , the staff was very friendly and helpfull. They didnt say no for anything we asked for. location is amazing. would surely go back again. Outstanding........ The mosquitoes are huge......thats about it.
everything was grate , just the breakfast options was bit short , was full of meskitto in the room everyday , the besd was not soft
the thing i liked best of all was that my large breasted girl friend did deep throating me until i stamped on my toothpaste i really enjoyed that as it was the first time she had peroformed such an act on my person. swallowed the lot too! well she tried to use a butt plug on me and i found it uncomfortable
The service and hospitality were warming and immaculate. Hotel restaurant outlets were relatively cheap compared to other 5* hotels plus they provide delicious daily fruits and snacks for every room. Rooms are very comfortable, and I esp loved the balcony bathtub. Absolutely would return again!!
The service was outstanding.