Well-appointed and spacious rooms with cosmopolitan staff.
The hotel was very quiet. Only 1 English speaking tv channel with poor reception so unwatchable. Internet access expensive and very slow. Without a car the hotel is a long way from any other restaurants and require a taxi which was expensive over a week.
easy parking, good location, good wellness the restaurant services seems too rigid
Cleanness, comfort and furniture of the rooms. Saunas and Spa. Kindness of the staff. Distance from the city.
it was wonderfull, I wold like to come again
Very nice hotel. Very new and stylish. Nice SPA and good breakfast. Breakfast vrey expensive! 16€ :-(
Easy access by car; beautiful countryside location and views; spacious communal areas; very helpful staff; clean/modern look; good breakfast and dinner experience. Unfortunately, we did not have time for the spa, but facilities looked good. Insufficient light inside the wardrobe area, the wardrobe doors block the ceiling lights. Not keen on idea of shower cubicle being part of the main room space, water splashing and some humidity inevitable. Hairdryer significantly below temperature that will dry a lady's hair properly, very time-inefficient, tiring for the arms to spend 4 times the time needed to dry hair - interestingly, the engineer who was asked to check it thought the temperature was good enough!
hotel had just opened and was very well managed. there are no tea making facilities in the room
The design and look of the hotel was very attractive and appealing. The staff was very professional and helpful upon check in and with any questions we had. There was no door on the shower and it lacked a little bit of privacy in that matter, but overall not a big deal
the room was amazing..i loved the red shower box! the Spa is good too..the small pond outside and the view..it was all beautiful!! none
Close to the lake and bus stop, good stuff, breakfast, rooms, wi-fi, free bicycles, free parking. Very noisy at night because it stays at a crossroads and 100m from the railroad. It seems that trains go through the room.
beauitiful and highly styled modern rooms, nice staff. no private beach; breakfast rather ordinary; breakfast room simple; not suiable for families. no lounge. Overpriced.
The staff (family of owner) was very polite and ready to assits with any detail request. Had the upscale room which is very large and comfortable. Breakfast is in a pleasant large room and quite complete.
Location; friendly, helpful staff Card key entry to car park and hotel at night - no staff on duty at night.
You must stay at least one night to feel the charme! It is the money worth! Do not take the cheapest room! The location is ideal in the summer time!
Proximity to the lake; friendly staff. The motorway and railway behind are a little noisy, but not too bad
in the internet looks good
Room wasn't air-conditioned but was located on the sunny side so it was way too hot there.
an excellent sized room with great facilities only served breakfast,did not serve dinner or lunch.
The service in the hotel (by staff) was the best I have ever experienced. They went out of there way to do everything to help us.
Vey beautiful decorated hotel and rooms,very large room Small size and old model tv in the room.
Very polite and helpful staff Breakfast food/fresh fruit could have been better
The town is extraordinary, beautiful and clean, its history is impressive, the lake was also magnificant, and the hotel...is astonished: furniture, food, location...everything was beautiful! Congratulations!
good size rooms for the suite. The breakfast was wonderful and so was the breakfast staff the beds were very uncomfortable. Access with luggage was difficult and front desk not friendly enough
It was unique The room was much to hot. I would have liked a bigger window it felt a bit enclosed.
Simply the best!
Absolutely wonderful! We shall return; None
Location and parking, pleasant stuff It was too hot in the room
Convenient location with parking close by and good restaurants and shops. The hotel staff very efficient with helpful, accurate recommendation on restaurants. Comfortable, clean rooms. Excellent breakfast The noise from the street was loud in early morning hours, probably garbabe pick up trucks. In general hotel facility is dated with old hallway carpet and the bathroom, although very clean, wants a bit of updating. The hotel reception is not at ground level but on upper level of the building.
Large space in the apartment
Beautiful landscape, very helpful staff including the Restaurant staff.
Peacefull location Slightly dated decor and no residents ! Restaurant situated away from main hotel.
helpfull friendly staff to far from town
Furniture, carpet, decoration is old fashioned.
Staff were really friendly, helpful and professional. Typical Austrian Hotel. Very high standard of cleaniness. Although decorations slightly dated Hotel very charming. Had use of bicycles which was very good. There was no air conditioning in our room which was in the roof and it was so hot it made us really uncomfortable.
Excellent facilities with pool, very comfortable rooms, great breakfast with a large selection of different foods. Staff were kind and friendly.
They really tried to provide convenience in many aspects and it was very well ordered. The atmosphere was a bit old but I did not have any problem with that.
The pictures were a bit misleading -- nowhere on the property can you sit outside and have the lake in the background but the location was excellent -- close to the downtown, Minimundus, etc. No
I am more than pleased with my stay and it was more then I expected. Miss Katia at the reception was more than pleasant, even familiar. Welcome drink, polite and friendly staff, eastern chocolate eggs...Breakfast very good, wide variaty of home made cutleries, Food in the restaurant was exceptional - gourmet, deer cotlet,quality wine and beer; waiters - simpy great! Quitness, pillow and madrace was superb, I slept like a baby, sauna, swimming pool super. Decoration is from 70s, but it doesn't matter. So, my wife, two kids and I simply enjoyed every minute. Nothing.
Not 4 star, maybe 3
Staff very friebdky and helpful....room wonderful
Proximity of the railway station, Center of city is not so far away, despite of what other guests may think. Service offered by the personel is rated "good" because I would have wished a more spontaneous proposition of food complementation at breakfast (when the number of guests is not too high, the food is partly not refilled / complemented). Equipment was marked "good" because the WiFi connection was repeatedly intermittently interrupted. Finally, comfort is marked "good" only because of the street.
rooms were clean, breakfast ok, friendly recepttionist. wireless internet was slow but free, also underground garage parking was free. this is not a hotel in the proper sense, 3th and 4th floor are hotel rooms in a general purpose building. reception is on the 4th floor. this is not a real inconvenient though.
the friendly stuff, free parking, very good breakfast no air conditioning, near the railway station
Excellent breakfast, staff were really helpful and friendly and free garage parking. Room was small and furniture is pretty basic for a 4* hotel
Effeciancy of the hotel staff, good excess for disabled Everything was all right except the fact that we were charged same day when the booking is done without warning that in any case of cancellation the money is not refundable ( we should be advised that this is not policy over direct hotel sales department! )
the hotel was very clean and full of accomodation. the personal working there were disasable to help me. any one
the main receptionist was excellent it was only on the 3rd and 4th floors of a 4 storey building
Staff are very helpful and kind, great breakfast, garage, tidiness, internet connection, sauna. The website of the hotel is not informative enough, it does not say the hotel takes just two floors of the building, while it makes it look much bigger than it is. The bathroom is quite small, no towel rack.... Comfort standards are a little low for a 4-star hotel.
friendly staff, nice restaurant. prety far from center of the town
excellent location, excellent food, very good service. short distance from the lake
The hotel is very nice and clean, the staff are friendly. It is good located, just few kilometers away from city Klagenfurt and lake and good base for exploring the surrounding area. The hotel has it's own beach on river close by that is very nice.
Good food. Very clean facilities, Friendly staff. Pet Friendly.
The staff was very helpful, especially Gerald! All staff spoken English, this is not regular thing in Austria. There wasn't air condition in the room...
Very friendly atmosphere
The food was good. We were put in the annexe and there was no lift; unfortunately, our visit co-incided with a conference and the hotel was very busy.
Friendly in a beautiful location - just 1hrs walk form the city. I have no complaints
Location without a car is a problem, expensive in taxi fares. Knowing this now, I would have chosen a higher price for a more convenient location
A very nice place, the restaurant was very good, and the food excellent, staff friendly and helpfull.
clean and comfort room,excellent buffet
Breakfast was generous. various dishes/choices. The place is quiet and beds comfortable.
Proximity to Wörthersee. - By entering the room one wouldn't normally expect two stairs leading down - You have to go through the smoking section in the dining area to land at the non-smoking part.
the place is very relaxing and beautiful, surrounding by a woderful landscape. At the same time the hotel is provided by all you need for your wellness.
Location, cleanliness and friendliness of staff - a pleasant visit
Breakfast. -Room was not really comfortable (forniture). Quite far from Velden center. Sevice very timely for opening gate.
very clean hotel. breakfast is excellent. sauna and jacuzzi are perfect. near to wörthersee by car. the wellness section is closed at the morning
Friendly staff spotless rooms and faci;ities.
Fantastic location in the heart of Klagenfurt, the staff where extremely helpful and i would recommend anyone visiting klagenfurt looking for a good value place to stay.
Would like to have air conditioning or at least a fan
Good location, nice staff. Room could need refurbishment; no wi-fi Internet, but a package with modem and cable which you have to install. (It works however, and the staff is helpful). Breakfast a bit disappointing.
Would stay at this hotel again just right to walk to town centre NO
friendly staff, luxury rooms, great food, great spa, excellent location. Great place to stay.
everything, specialy comfor and luxury style.Bathroom is like from the dream.
Professionalism in all. Spa, architecture, employees, the nature - it is excellent.
An excelent experience...everything was excelent. I was very impressed about this location no
exellent hotel in every way everything was top notch
the best hotel i ever visited in my honeymoon trip in Europe :) the room service at that time was a bit slow but it's not a big deal with me.
The atmosfeer, quality of finishing works and the commitment of staff for services Restaurant within the schloss with no ala cart, but menu only
everything is a perfect,briliant,top of the world....best... Nothing ......everything is a perfect...see you soon again..
staff and location
outstanding staff, location on lake, large modern rooms no
It is a nice coutry hotel located near highway exit and 5kilometers to city center. one side is by a local link roads, some traffic noise in the night as cars passing quickly, but within acceptable range. No lift, difficult for moving luggages in and out.
It was in a nice quiet area, but still close to the lake and the town. no
The hotel staff was always so helpful, breakfast is continental. It's a place for Family or for whom'd like to stay in relax, anyway I was there for Harley Davidson Faaker See festival, it's so far about 20 km, but it's a good starting point for my round about the lakes.
The room was very clean. The restraunt is quite good (both breakfast and dinner). There is a charge for wireless network (2 Euro per 30 min).
Quietness of the village with good bus connections from the front door to Klagenfurt city. Probably the dining/bar areas could do with renovation. Also remember a lot of people are allowed to smoke in the bar but there is a no smoke small dining room. I don't like duvets!
The rooms were very nice and modern, breakfast and dinner were excellent and the staff was very friendly!
A clean and quiet rooms, modern design! Very nice staff! No Wi-fi in the rooms!