The location,staff,breakfast,the comfort of the room. Sometimes it was a bit noisy due to motocyclists in the area.
The hotel is really nice, the location is amazing, the price-quality ratio is at the highest (at Velden). Always stay there when going to Velden. Highly recommend!
Clean and friendly, very good breckfast and spa. Very noisy and very hot. Right on main road and very difficult to sleep.
Room was big enough, we did enjoyed the classic furniture, and the bath design which was almost new but still mantained the former design. The hotel is not what we expected to be, the bathroom wasn't cleaned, there was a used soap on the shower.
Great staff, beautiful position in Velden (next to the Woerthersee lake and shopping-center) clean room but in the first week of August 2009 the breakfast is normal not "imperial"
front staff were very helpful and nice
Central location The rooms we were originally allocated were very noisy at night. They were at the front and there were building works going on which disturbed us. We asked to move to a quieter room and this was better. The staff were helpful in trying to solve our complaint.
It was in the city center.
Location at the center of the city is a big plus. Also, the stuff was very friendly and there was a piano play during a breakfast and it sounded excellent. Room was not so clean. Underneath our bed, there was a big chunk of bread, probably from someone who was in that room before us. Cleaning stuff hadn't noticed this during our stay there (2 nights).
The hotel is beautiful and very well situated. It was one of the nicest hotels we have stayed in and very reasonably priced. The staff were very helpful
friendly welcome and very comfortable rooms. Well situated in the centre of town Breakfast staff somewhat off-hand and orange juice a bit watery.
Access to internet available only in reception lounge
Fantastic, spacious rooms with unique designs across all areas of the hotel. Very friendly staff. 1 minute walk to centre of Klagenfurt.
Location Service at breakfast - no one even said hello
close to the city breakfast
The hotel is very nice and clean, the staff are friendly. It is good located, just few kilometers away from city Klagenfurt and lake and good base for exploring the surrounding area. The hotel has it's own beach on river close by that is very nice.
A very nice place, the restaurant was very good, and the food excellent, staff friendly and helpfull.
The food was good. We were put in the annexe and there was no lift; unfortunately, our visit co-incided with a conference and the hotel was very busy.
Very friendly atmosphere
The staff was very helpful, especially Gerald! All staff spoken English, this is not regular thing in Austria. There wasn't air condition in the room...
friendly staff, nice restaurant. prety far from center of the town
Location without a car is a problem, expensive in taxi fares. Knowing this now, I would have chosen a higher price for a more convenient location
Good food. Very clean facilities, Friendly staff. Pet Friendly.
excellent location, excellent food, very good service. short distance from the lake
Friendly in a beautiful location - just 1hrs walk form the city. I have no complaints
easy parking, good location, good wellness the restaurant services seems too rigid
hotel had just opened and was very well managed. there are no tea making facilities in the room
it was wonderfull, I wold like to come again
Easy access by car; beautiful countryside location and views; spacious communal areas; very helpful staff; clean/modern look; good breakfast and dinner experience. Unfortunately, we did not have time for the spa, but facilities looked good. Insufficient light inside the wardrobe area, the wardrobe doors block the ceiling lights. Not keen on idea of shower cubicle being part of the main room space, water splashing and some humidity inevitable. Hairdryer significantly below temperature that will dry a lady's hair properly, very time-inefficient, tiring for the arms to spend 4 times the time needed to dry hair - interestingly, the engineer who was asked to check it thought the temperature was good enough!
The design and look of the hotel was very attractive and appealing. The staff was very professional and helpful upon check in and with any questions we had. There was no door on the shower and it lacked a little bit of privacy in that matter, but overall not a big deal
Well-appointed and spacious rooms with cosmopolitan staff.
the room was amazing..i loved the red shower box! the Spa is good too..the small pond outside and the view..it was all beautiful!! none
Very nice hotel. Very new and stylish. Nice SPA and good breakfast. Breakfast vrey expensive! 16€ :-(
Cleanness, comfort and furniture of the rooms. Saunas and Spa. Kindness of the staff. Distance from the city.
The hotel was very quiet. Only 1 English speaking tv channel with poor reception so unwatchable. Internet access expensive and very slow. Without a car the hotel is a long way from any other restaurants and require a taxi which was expensive over a week.
Staff were really friendly, helpful and professional. Typical Austrian Hotel. Very high standard of cleaniness. Although decorations slightly dated Hotel very charming. Had use of bicycles which was very good. There was no air conditioning in our room which was in the roof and it was so hot it made us really uncomfortable.
Peacefull location Slightly dated decor and no residents ! Restaurant situated away from main hotel.
They really tried to provide convenience in many aspects and it was very well ordered. The atmosphere was a bit old but I did not have any problem with that.
Beautiful landscape, very helpful staff including the Restaurant staff.
The pictures were a bit misleading -- nowhere on the property can you sit outside and have the lake in the background but the location was excellent -- close to the downtown, Minimundus, etc. No
I am more than pleased with my stay and it was more then I expected. Miss Katia at the reception was more than pleasant, even familiar. Welcome drink, polite and friendly staff, eastern chocolate eggs...Breakfast very good, wide variaty of home made cutleries, Food in the restaurant was exceptional - gourmet, deer cotlet,quality wine and beer; waiters - simpy great! Quitness, pillow and madrace was superb, I slept like a baby, sauna, swimming pool super. Decoration is from 70s, but it doesn't matter. So, my wife, two kids and I simply enjoyed every minute. Nothing.
Large space in the apartment
helpfull friendly staff to far from town
Furniture, carpet, decoration is old fashioned.
Excellent facilities with pool, very comfortable rooms, great breakfast with a large selection of different foods. Staff were kind and friendly.
You must stay at least one night to feel the charme! It is the money worth! Do not take the cheapest room! The location is ideal in the summer time!
The staff (family of owner) was very polite and ready to assits with any detail request. Had the upscale room which is very large and comfortable. Breakfast is in a pleasant large room and quite complete.
Close to the lake and bus stop, good stuff, breakfast, rooms, wi-fi, free bicycles, free parking. Very noisy at night because it stays at a crossroads and 100m from the railroad. It seems that trains go through the room.
Room wasn't air-conditioned but was located on the sunny side so it was way too hot there.
Location; friendly, helpful staff Card key entry to car park and hotel at night - no staff on duty at night.
beauitiful and highly styled modern rooms, nice staff. no private beach; breakfast rather ordinary; breakfast room simple; not suiable for families. no lounge. Overpriced.
Proximity to the lake; friendly staff. The motorway and railway behind are a little noisy, but not too bad
an excellent sized room with great facilities only served breakfast,did not serve dinner or lunch.
in the internet looks good
the friendly stuff, free parking, very good breakfast no air conditioning, near the railway station
the main receptionist was excellent it was only on the 3rd and 4th floors of a 4 storey building
Excellent breakfast, staff were really helpful and friendly and free garage parking. Room was small and furniture is pretty basic for a 4* hotel
Effeciancy of the hotel staff, good excess for disabled Everything was all right except the fact that we were charged same day when the booking is done without warning that in any case of cancellation the money is not refundable ( we should be advised that this is not policy over direct hotel sales department! )
Proximity of the railway station, Center of city is not so far away, despite of what other guests may think. Service offered by the personel is rated "good" because I would have wished a more spontaneous proposition of food complementation at breakfast (when the number of guests is not too high, the food is partly not refilled / complemented). Equipment was marked "good" because the WiFi connection was repeatedly intermittently interrupted. Finally, comfort is marked "good" only because of the street.
rooms were clean, breakfast ok, friendly recepttionist. wireless internet was slow but free, also underground garage parking was free. this is not a hotel in the proper sense, 3th and 4th floor are hotel rooms in a general purpose building. reception is on the 4th floor. this is not a real inconvenient though.
the hotel was very clean and full of accomodation. the personal working there were disasable to help me. any one
Not 4 star, maybe 3
Staff very friebdky and helpful....room wonderful
Staff are very helpful and kind, great breakfast, garage, tidiness, internet connection, sauna. The website of the hotel is not informative enough, it does not say the hotel takes just two floors of the building, while it makes it look much bigger than it is. The bathroom is quite small, no towel rack.... Comfort standards are a little low for a 4-star hotel.
Quiet place, very friendly staff
Everything was OK. Bach is far from the hotel and passage is not comfortabable for children and older adults.
The hotel is nestled above Worthersee with only a 5 minute walk to the lakefront and center of Velden. Our room had a large deck overlooking the nicely landscaped grounds and pool of the hotel. It is a great place to relax and enjoy the surroundings. Staff were very friendly and helpful. Breakfast and dinner at the hotel was very good.
The location of the hotel. the friendliness of the staff.
Services and facilities
Friendliness of staff, Excellent starting point for hiking & cycling trips, Relaxed atmosphere, good food
The personal reception & service upon my late arrival. Except for that I was out for business all the time. Also the prompt accept of keeping my room till departure late afternoon without additional price No
+ free access to internet + friendly staff + free rent of bicycles - bad access to lake for children - not problem of hotel but of location -
We stayed a week and found everyone extremely friendly and the food was excellent. Our room was very comfortable with a lovely balcony. The dailly menu and hotel newspaper were specially printed in English for us. We really enjoyed our stay. There was a bit of a climb up a hill from the lake which I found slightly difficult as I suffer from Asthma.
Professionalism in all. Spa, architecture, employees, the nature - it is excellent.
everything is a perfect,briliant,top of the world....best... Nothing ......everything is a perfect...see you soon again..
staff and location
friendly staff, luxury rooms, great food, great spa, excellent location. Great place to stay.
outstanding staff, location on lake, large modern rooms no
The atmosfeer, quality of finishing works and the commitment of staff for services Restaurant within the schloss with no ala cart, but menu only
everything, specialy comfor and luxury style.Bathroom is like from the dream.
the best hotel i ever visited in my honeymoon trip in Europe :) the room service at that time was a bit slow but it's not a big deal with me.
exellent hotel in every way everything was top notch
An excelent experience...everything was excelent. I was very impressed about this location no
Bed linens were exquisite and bathroom was outstanding quality
very good hotel, great balcony overlooking the street, freindly staff and good food..
Nice location. Sauna. Breakfast. Single use rooms to small.
Using it as a base to attend Ironman Austria in Klagenfurt which is only 20 mins away by road. Very good choice of restaurants and the hotel's was one of the best. Very clean, very polite and helpful staff Car park at the rear is open to both hotel guests and the public which, during the summer with the need to keep windows open, made it noisy at times especially at night for rooms facing the car park.
location and comfort
hotel post wrann was very welcoming and clean hotel and was situated brillantley for my needs no
The room was excellent, clean and nice and comfortable, the staff is friendly. The kitchen is excellent, good food and wines.They have a Michelin stars too. A bit close to the main rood and the weekend was noisy.
everything - could not fault a thing. Staff were excellent, cleanliness was superb & the position of the hotel in Velden was great for getting about. absolutely nothing
The rooms were very nice and modern, breakfast and dinner were excellent and the staff was very friendly!
Quietness of the village with good bus connections from the front door to Klagenfurt city. Probably the dining/bar areas could do with renovation. Also remember a lot of people are allowed to smoke in the bar but there is a no smoke small dining room. I don't like duvets!
A clean and quiet rooms, modern design! Very nice staff! No Wi-fi in the rooms!
It was in a nice quiet area, but still close to the lake and the town. no
The room was very clean. The restraunt is quite good (both breakfast and dinner). There is a charge for wireless network (2 Euro per 30 min).
The hotel staff was always so helpful, breakfast is continental. It's a place for Family or for whom'd like to stay in relax, anyway I was there for Harley Davidson Faaker See festival, it's so far about 20 km, but it's a good starting point for my round about the lakes.
It is a nice coutry hotel located near highway exit and 5kilometers to city center. one side is by a local link roads, some traffic noise in the night as cars passing quickly, but within acceptable range. No lift, difficult for moving luggages in and out.
Location and parking, pleasant stuff It was too hot in the room
good size rooms for the suite. The breakfast was wonderful and so was the breakfast staff the beds were very uncomfortable. Access with luggage was difficult and front desk not friendly enough
Vey beautiful decorated hotel and rooms,very large room Small size and old model tv in the room.
Very polite and helpful staff Breakfast food/fresh fruit could have been better
Convenient location with parking close by and good restaurants and shops. The hotel staff very efficient with helpful, accurate recommendation on restaurants. Comfortable, clean rooms. Excellent breakfast The noise from the street was loud in early morning hours, probably garbabe pick up trucks. In general hotel facility is dated with old hallway carpet and the bathroom, although very clean, wants a bit of updating. The hotel reception is not at ground level but on upper level of the building.
Simply the best!
The town is extraordinary, beautiful and clean, its history is impressive, the lake was also magnificant, and the hotel...is astonished: furniture, food, location...everything was beautiful! Congratulations!
It was unique The room was much to hot. I would have liked a bigger window it felt a bit enclosed.
Absolutely wonderful! We shall return; None
The service in the hotel (by staff) was the best I have ever experienced. They went out of there way to do everything to help us.