Prós: Furniture was new (seemed like it was Ikea furniture) and clean
Beds were comfortable
Staff was helpful
great water pressure and hot shower
great breakfast, including a coffee machine that made cappucinos
Contras: i wish it had a restaurant to order food for dinner
Prós: Impeccable communication; free airport transfer was promptly organised and was waiting for me as I arrived. Very close to the airport, quiet street. Welcome drink and efficient check-in. Cold water and a fruit tray were complimentary. Comfortable bed, A/C and fan, toiletries provided. Breakfast will keep you going through the day. All staff very friendly, welcoming and helpful. Would absolutely recommend.
Prós: Attentive staff, great views of Kigali, attractive African textiles, complementary breakfast cereals- yogurt-choice of juices-fruit-coffee, hotel manager arranged a good driver to pick me up at the airport ($20), delightful pool, laundry services, wonderfully authentic African experience, safe walking around Kigali even late at night alone as a single woman, and I felt very safe at the hotel.
Contras: When I was walking I got lost a couple of times coming back to the hotel, until my driver showed me how the hotel is just around the corner from the Gorrilla Hotel, and ndeed, as he explained, "*Everyone* knows where the gorilla hotel is. People in Kigali don't know this hotel. Maybe it's too new. It's a quiet hotel with an unassuming entrance.