We were checking in for a weekend, anniversary getaway and we received an upgrade to a Club Suite, 9th floor with a lake view, no extra charge. That also gave us access to the Club Lounge and its luxurious amenities. In the lounge we met a very friendly and helpful member of the hotel staff named Tomoko. She made our stay in that area very pleasant. We look forward to our next stay in their beautiful rooms with their amazingly comfortable beds. We had a very happy anniversary. There was nothing that I wasn't 100% satisfied with except for the channel selection on tv but that wasn't even a big deal because I wasn't there to watch tv, I was there to relax and enjoy my anniversary.
Cedric was a beauty, we were in town for a funeral and he hooked us up with a jacuzzi and sent us champagne. Great views of the lake from our room.
wonderful location. staff's hospitality. beautiful view. good food. excellent service.
Location was close to all amenities whilst on my stay the only thing I wasn't all that happy about was noisy fridge
The bed was very comfortable as was the sofa. The staff were very nice. It was clean. The smell of febreeze was overpowering when I first entered the room. The shower was tiny but the water pressure was good.
Free wifi without a password. The room was separated, living space in one room with the couch and tv, then bedroom in a separate space with just a bed and nightstands. Pool is outside so not accessible during winter. Hot tub was inaccessible because walkways were not shovelled. Tv had limited channels, the majority of which being American news networks which are horribly depressing at the best of times.
Clean rooms & comfortable beds & pillows. Friendly, responsive staff! The breakfast is mediocre at best. Eggs are not freshly boiled, they are older eggs that are pre-packaged & rubbery. Other breakfast items are mostly refined carbohydrates and sugar. Plain oatmeal was OK. Plain yogourt without sugar added would be preferred. More fresh fruit would be nice & muffins that are nutritious & not loaded with sugar would be better, too. Hey, if you feed your guests "real food", then we may live longer and be able to come to your hotel again.
Friendly and helpful. Smooth check-in and check-out No
Friendly atmosphere started off by receptionist from Helensburgh, Scotland (sorry, forgot his name!) Nothing
The comfort of the room.
Friendly staff, promixity to shops and restayrants, close to Kelowna airport. We had a flight to catch and had to be at the airport by 4 a.m. We asked for a 3 a.m. wakeup call and it never came! Luckily we had also set our alarm.
breakfast was good room was comfortable
We enjoyed the closeness to restaurants and Hyw access. Enjoyed the continental breakfast, pool and hot tub.
It's a nice, clean, comfortable hotel. It has a great courtyard pool that they light up at night. They have a nice eating facility with good food, and a dining area that joins right out into the courtyard pool which was great into e summer. The rooms are a little small and a little dated, though not uncomfortable or gross.
The house bar was expensive and had poor selection and service
The room was just right for our needs. The sunny balcony overlooking the pool was a very pleasant place to sit during the warm evening. I attended a business presentation in a large conference area during our stay. There were nearby restaurants available for dining. The included breakfast was not up to the same standard as the other hotel services. There was no fresh fruit or sweet baked goods on offer. We attended two breakfasts and both times one hot item or the other was in short supply. We appreciated the inclusion of a breakfast but were a little disappointed on what was offered.
Hotel room decor is dated. Hotel room decor is dated. Because I booked through Kayak, breakfast was not included, even though I paid as much as those who did receive the complimentary breakfast.
friendly and efficient
Staff in most cases wae perfect
shopping and stop before flight Kids running in the hallway and midnight.
Great value. Brand new, clean rooms. Friendly service. I will stay there the next time I go to Kelowna. It was perfect!
We were only there for 2 nights but enjoyed it very well.Very nice room.Very clean. Breakfast very good, just a little too crowded.Long line-up.
A nice combination of old hotel charm and new hotel amenities.Meals were excellent
Location is great. Amazing house keeping services. Some staff were rather rude, particularly the wait staff @ the restaurant. Pricey rooms for what they provide. Nice place for sure just not really worth the money.
Very comfortable room, fabulous location, great service, beautiful hotel.
Position /.Friendly and helpful staff./ Very good evening dinner in restaurant./ Comfortable bed.and well equipped bathroom. / We were upgraded on arrival to a Kingsize room with a lake view which was a pleasant surprise, probably as the hotel was very busy and the two bedded rooms were needed for the wedding guests./particularly pleasant and helpful bellboy who assisted with the luggage which included a rather awkward,large parcel. Breakfast was disappointing after the high quality of the dinner the night before. Also we found the lighting inadequate in the bedroom for reading in bed.-there wasnt a bedside light on one side.
The hosts, Claire and Kelly, go out of their way to make you feel welcome. The breakfasts are very good (cherry crepes one morning) and the afternoon tea on the deck is not to be missed. The pool is clean and very refreshing on a hot Okanagan afternoon. A little hard to find without GPS.
Very nice hotel - clean room, plenty of space for our things. Nice staff, nice pool area - had it to ourselves a couple of times. The curtains are nice and thick so it really blocks out that early morning sunlight. Loved the patio with all the flowers, and we lucked out and got a main level room with the back door to the parking lot. We loved how quick and easy it was to come and go! We were there for 5 nights and were sad to leave... Sad to leave Kelowna as well! Beautiful city!!! The only thing that was a little frustrating was that our room key stopped working after only the first day. And the other one only worked when it wanted to. But this is something that most hotels have a problem with and it's not a major issue, and can be fixed easily.
Good location, close to many restaurants and shopping, easy to find. We were initally given a room in the older part of the hotel which is very dated. We then upgraded to a larger room in the newer addition to the hotel that was very nice and spacious.
We were in town for a funeral of a very good friend. The rooms were quiet and relaxing, and close to all that we needed. The staff was very helpful with directions.The girl at the desk on Sunday night made me a nice cup of green tea.(The service was on Sunday) Very kind of her. xxx
Lovely room, and good staff at the front desk. The line-up for breakfast was so long and it was so crowded and noisey we left. At this price for a hotel room, it was ridiculous.