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The staff was very friendly. I needed to check in early and they were very nice and took my phone number to tell me when my room would be ready. The room was very nice with a kitchenette and separate TV room from the sleeping area. They didn't actually call me to tell me when the room was ready after they said they would. I had to go back to ask. The elevator lobby to my floor was so narrow, the double stroller wouldn't fit through it. And when the housekeeping people needed to exit before I got on, there was nowhere for me to go.
Very friendly and helpful staff.
The lobby area is really nice, and has a great western feel. The overall check in process was quick and easy. The rooms a really nice, very comfortable beds, really nice bathrooms and have a very boutique feel. They even have heated tiles in the bathroom, which was really nice. The room was clean, comfortable and very welcoming. The overall location is also really nice, just blocks from downtown Jackson, and only half a block to the bus stop that takes you to Teton Village. For the price I paid, compared to other hotels in Jackson, this place was the best of all worlds. Would definitely go back. My only complaint, outside of the check in process, they front desk person seemed a bit confused and disorganized. She didn't seem to know what was happening with the shuttle, and had a hard time figuring out how to get us bus passes, which was part of the stay. I think it was just this one individual vs a system wide training problem.
The hositality in the reception was grat.Romms big and comftable to expensive to its class
Wonderful stay, extremely comfortable and cozy.
Had mini kitchen separate from bedroom so could cook and store own food. Beds were very comfortable Room was in basement - so no views
4th visit and it is great every time! Breakfast is also a wonderful bonus.
The room was a good size, beds were comfortable, facilities we needed were included in the room's furnishings. The room was poorly lit (very low wattage lights).
Nothing Drab carpets, room was o.k. Not worth the money
Great location, clean and warm room. Nice heated floors in Bathroom. Comfortable beds with clean linens, plenty of hot water. Keurig coffee maker in room. Why offer breakfast if it's not up to par with everything else? Basically a Days Inn type continental breakfast... powdered eggs, cold breads, etc. Would have preferred a pay breakfast with prepared food. Just a suggestion.
Room was clean, everything worked, staff was helpful, location was great. Breakfast was not good, exterior access room was very loud. I suggest getting one of their interior access rooms or don't stay there.
being within walking distance of the town, which made everything so convenient. just wish we could have stayed longer
Location Air conditioner was not very good, last night did not cool at all
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Great staff and service Its older but well kept up.
The hotel was in a great location. Just one block off the town square. The room was extremely clean and the staff was nice. It definitely has a western charm to the room.
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We had a great experience, super clean, affordable prices for mini bar stuff, staff was super accommodating, great location. Will stay again. Parking was tight but we were in our new truck traveling from Idaho so it is a full size Ram 2500, she's a beast and can be hard to park anyways
Due to an error on my part our reservation got messed up. Management fixed it for us with no penalty. Excellent service!
The decor was beyond spacious was fantastically western. The staff was extremely hospitable. Once in the room we never left, it was that luxurious! The room had a soaking tub that was to die for! The room had two king beds and still plenty of room. It was also incredibly quiet. Amazing location just off "the square." There was not one bad thing about this place!
The staff were great. They didn't have the king bed we had reserved the night we got there, but were able to switch us to one the next day--needless to say the first night of our stay was rough and we couldn't sleep well because they gave away the bed we ordered, but the staff were very helpful. It was clean, for the most part, but we did have a rat in the walls and ceiling of our room that kept scurrying around at night and woke us up a few times.
We stayed in Jackson at another hotel earlier in the week before our reservation at the Wort. We happened to eat at the grill restaurant in the hotel and the service was awful. Our server took our appetizer before we were finished and tried to take a half full drink of mine away. We didn't receive our entrees until an hour after we were seated with a 35 minute wait between the appetizer being taken away and the entree appearing. When we asked if our food was coming the staff was unhelpful though our food appeared shortly thereafter. I have no problem with a kitchen running behind or an order being forgotten, but it is not okay to not acknowledge the issue. They took 20% off our bill but given that the food was mediocre at best, we left very dissatisfied. We plan to come back to Jackson Hole but will not be returning to eat at the hotel, nor would we reccomend it.
We loved everything about it! The rooms the decor the dining and the staff. The location was superb and our favorite thing was the roof deck with fire pits and the hot tub. Nothing.
The room was small but beds/pillows excellent Their restaurant is the reason to stay there. I thought the prices were a bit on the high side.
The quaint, romatic atmosphere, room furnishings, woodburning fireplace in the room, rooftop hot tub with firepits, and exceptional dining experience at the Wild Sage. Not a thing I did not like.
Very modern and unique hotel. Staff were all very friendly. Location was great for walking to everything in downtown Jackson Hole. Roof top hot tub not working and still charged a daily resort fee.
Décor was great......fireplace in our room.....loved it. Staff was always smiling and very helpful to our needs. Everything still looked new. The Deck out back was very relaxing and comfy after a long day being a tourist.... Hot tub was not operational and I would like to have known this before the booking....would have really liked to relax under the stars.
I liked several things about the Alpine House. I was greeted by a friendly staff and briefed on the ammenities of the lodge, The room was clean and comfortable. Great location, walking distance to the town square and convient to the Teton Park.
Quaint, downtown but off the beaten path, within walking distance to everything, staff very friendly and helpful.
Exceptional staff, with very comfortable surroundings and amenities. Quiet yet close to downtown (great walk-about). Nothing to add here. Definitely a place to stay again and again.
Wonderful, beautiful, comfortable, clean, perfect place for our 1-night stay after 5 days backpacking the Grand Tetons. Jacuzzi tub in our room was a plus, the breakfast was superb, and the staff was delightful. Would love to go back!
Although the room was very clean, it was the smallest suite I have ever seen. The location was great, just a short walk to the downtown area.
We had a great experience at this hotel. I don't have anything bad to say about it. I would definately stay there again.
We thoroughly enjoyed our stay at Homewood Suites in Jackson Hole, WY. The location was excellent. Close to downtown. There were so many amenities that added so much to our trip: great breakfast every morning (until 10:00 - nice for late sleepers), coffee, tea, hot chocolate, spiced cider available in the lobby 24/7, hot chocolate chip cookies and milk every night at 8:00pm, Mon-Thurs they had a nice dinner - nothing fancy but a nice alternative to eating out (financially and convenient). The room was always clean and even washed dishes in the sink! The only negatives were no bathtub (mostly bothered my husband who does not like showers) and the bedroom was small....but that's the trade-off to have the kitchen. The front desk staff was very helpful and friendly. We stayed six days, so got to know all of them. We would definitely stay there again. Our stay was in the in-between season so the rates were very reasonable, and an added bonus was many of the resturants had 2 for 1 specials. ...
Location - across street from Cache Creek with geese and goslings and near the plaza with the antler arch and the western shoot-out nightly and interesting taverns and all. Our room had no view. Hotel did not have wi-fi. The shower a bit clumsy to adjust and operate / drain on it was loose. The dryer was out of order while we were there. The beds were double instead of queen-size.
Fireplace in the room was a really nice feature Dishes in the dish washer were 'clean' but not so much there were crusty food particles on the silverware and 1 one of the coffee cups definitely had to be re-washed as well