Sunborn London

Bed

Small bathroom , not modern, small room, location, bar

The room was large (although we were in a more expensive executive king room) and cool view of the Royal Docks. Bed was large and comfortable.

Given we paid for a more expensive room I though the amenities were lacking; there is a coffee machine but that’s it - would expect bottled water and tea etc. The restaurant service was fairly chaotic and way overpriced for the service and quality. I think there are much better hotels for the price in London in a better location. Also tried to order breakfast to the room in the morning but was told it wasn’t possible due to kitchen being too busy which was a shame.

Location of hotel. Excellent views of the surrounding areas. Easy accessible.

The room did not meet my expectations at all. I was expecting an executive suite, however the room felt like a normal room. The tablet in the room did not work properly so we struggled to book or arrange anything. The coffee machine did not work either. When we tried to ring reception there was no answer. We had ordered breakfast for two the following morning which arrived 10 minutes late and was cold.