Sotetsu Hotels The Splaisir Seoul Myeong-Dong

I like the idea of the ballpit in the room and the kids enjoyed it. But there was no window in the room so cannot get fresh air. The room had poor ventilation. Staff does not smile and definitely not friendly. Does not even make eye contact to talk to us. Very poor customer service.

Poor customer service, unfriendly and cold staff.

The hotel is chic and clean. The location is just opposite of the Namdaemun market and there’s an airport shuttle stop down the road from the hotel. The Line room is cute.

The location is not near a train station and it’s a 5-7 mins walk to/fro Myeong-Dong shopping district - I would prefer to stay closer to a train station. The decor items in the room are cute albeit dusty. Housekeeping does a good job only on the cleanliness of the room but leaves out the decor items like clothes hook and Line decor items. The room size is just snug. Other than the Line experience, location Nor facilities do not justify the premium room rate.