Hotel Plaza

Nothing I contacted the hotel because my Mom passed away and I had to cancel my trip. The response of the hotel was "there is nothing we can do" and they didn't gave me any options to cancel my reservation even in this extreme case. I had the same experience with the other bookings I had for my trip to Europe (hotels, flight tickets, train tickets) and even I had bought non refundable rates all of them helped me because of the situation and gave me back my money. It was really disappointed to receive NO customer service at all from kayak , Amoma.com or Hotel Plaza; I will never use your services in other time and either recommend the website. Regards, Marcela Valderrama