Hotel Indigo Los Angeles Downtown

The location was ideal.

*Staff: horrible! *The bed was supposed to be queen more like a full-size bed, very uncomfortable *Room decor poorly maintained for what suppose to be an upscale boutique. *Asked for an additional towel as there were 4 of us in the room and they only gave us 3 and they NEVER came or brought an additional set. *Room was not clean one of the days and at 4 pm the housekeeper knocks on the door asking if we needed our room clean, at this time the baby was sleeping and did not want to wake her as we had been out since 7 am. He insisted that he takes the trash and to give us new towels (which we needed). *There was suppose to be a heated pool IT WAS FREEZING! The baby could not even swim as the water was just too cold. The best part of the stay (even though $48 a day is RIDICULOUS) was the valet attendants. We had no choice but to do valet parking as there was no self-parking available. And although I understand that check-in is at 4 pm they did not even attempt to accommodate us with a three-year-old who had been up since 4am EST, on a 6-hour flight and a 1-hour ride to the hotel, not even a though of trying to help in any way. I came back 4 times to ask if the room was ready and nothing, but "we would have called if it was" from the front desk woman. The stated that they would call if a room came available. The fourth time I came back, it was about 3:30 pm and asked he said the room was ready NO CALL!! I would NEVER recommend this hotel to my family and or friends ever!