Hotel Cervol

Breakfast were very good.

The rooms were not clean.

The room and bathroom was very spacious and the bar staff very personable.

There was no air-conditioning on the first night which was very hot. The reception staff said the air-conditioning was only activated in summer, even though it was a very warm few days. More people arrived on the second day and the air-conditioning suddenly kicked in giving a comfortable night's sleep. Also, the food on the dinner buffet was very ordinary, although it was only 15 Euro.

The problem that I don't understand, but perhaps is my problem. I made the reservation November 28 of 2018. I received in my credit card bank bbva Frances a charge January 18 of 2019 coupon 289 u$s 38,80 of eurolines S.A. I received in my credit card bank bbva Frances a charge January 20 of 2019 coupon 290 u$s 38,89 of eurolines S.A. I thought that were the payment for the 2 nights at the Cerval Hotel. When I arrived they told me that they haven't any payment and I paid cash 60 Euros. Perhaps is my mistake, but I have the sensation that I have paid twice