Holiday Inn Hotel & Suites Scottsdale North - Airpark

The room was nice. I did not care for the sheets, they were pilling and they seemed to be warm. We were disappointed that our room was not made up until later in the afternoon. Guest 'saving lounge chairs' for her kids who did not show up : (

We waited an hour and a half past check in time for our room to be available. Confirmation said breakfast included and this was not the case, there was no breakfast included

Convenient location for our visit. Except for the blonde girl at the front desk, the entire staff was rude and dismissive. The pool was dirty as well as the hot tub. Breakfast was not very good. Would rather go to IHOP just down the street.

This guest did not leave comments about this hotel.

The Beds where very comfortable, the price was good. But you get what you pay for The customer service was horrible, when i waled in the person running the front desk was yelling at a customer about how busy he is. Then when he was collecting my info he snatched my DL and my credit cards saying he is in a hurry lets make this quick.

Location Had a horrible experience with staff switching me rooms after staying there for over 2 weeks. They threw all my stuff in lost and found and switched rooms without letting me know

Pool Staff

Easy access Staff

The girl at the front desk was really nice. The pool was decent, too. The person tending the bar was largely absent. The first time I went there, no one showed up, so I left 10 minutes. The second time, I had to wait 5 minutes, and then someone did finally show up.

Staff was fine At 10:30 pm sink filled with water from some source, hopefully not sewage water,then leaked out through faulty plumbing below to cover bathroom floor. Personnel arrived much later to mop but not fix problem. Didn't get to bed till after midnight

We left the placard on the bed in plain sight requesting that they change the sheets. They didn't change the sheets or clean the bathroom well. It was very important that our room was as clean as possible because of being a patient at Mayo Clinic.