House keeping didn¿t come clean and sink was plugged
Room smelled musty and the floors are hollow so you can hear the people above walking around.
The front desk staff was amazing! They were so friendly and helpful!!
The pillows were nice
They had large bottles of shampoo that I felt was unsanitary and they were empty. The breakfast was the worst I have ever had and didnt even have coffee out. Used to be amazing. Manager was horrible fixing a problem. Called 3 times before fixed.
Property is well taken care of and friendly staff
They had people eating and drinking in the pool. We couldnâ€™t enjoy the pool because so. The lady at the desk also didnâ€™t know how to handle there mess up with our room.
The friendliness, courtesy, and responsiveness of the staff
The first room we were assigned ti had a broken table in the corner, and the bathroom sink and toilet stopped up. We were moved to another room which was superb.
Clean, nice, good location
Short staffed, Covid-19 concerns interfered with towels, etc.
The beds are comfortable.
When I woke up there was no running water.The hotel didn't do anything to help with the situation.The manager kept saying it is not their fault.He was very arrogant and not helpful at all.He didn't offer anything to remedy the situation. Poor CS.
The guest service manager was just AMAZING. Such a respectful young man who answered all our questions and even gave advice and suggestions. We would stay again just of him.
Com uma estadia Holiday Inn Express & Suites New Braunfels, an IHG Hotel em New Braunfels, ficará a 10 minutos de carro de Parque Aquático e Estância Turística Schlitterbahn - New Braunfels e de Gruene Hall. As principais comodidades incluem acesso à internet com fios grátis, um business center e jornais grátis no lobby. Há estacionamento grátis no local.
baseado em 386 avaliações
As condições variam de acordo com o tipo de quarto e o fornecedor.
Holiday Inn Express & Suites New Braunfels fica em 1436 N Business Loop Ih 35, a 3,1 km do centro de New Braunfels. Museum of Texas Handmade Furniture é o ponto de interesse mais perto de Holiday Inn Express & Suites New Braunfels.
A hora do check-in é 15:00 e a do check-out é às 12:00 no Holiday Inn Express & Suites New Braunfels.
Sim, há Wi-Fi grátis no Holiday Inn Express & Suites New Braunfels.
Sim, há estacionamento grátis no Holiday Inn Express & Suites New Braunfels.
Não, o Holiday Inn Express & Suites New Braunfels não disponibiliza transporte grátis para o aeroporto.
Holiday Inn Express & Suites New Braunfels fica a 41,2 km de San Antonio. Holiday Inn Express & Suites New Braunfels fica a 67,8 km de Austin-Bergstrom.
Sim, o Holiday Inn Express & Suites New Braunfels tem piscina.
O Holiday Inn Express & Suites New Braunfels implementou estas medidas:
Limpeza diária, maior disponibilidade de produtos de higienização.
Lobby adaptado ao distanciamento social.
Contacto minimizado com o staff do hotel e outros hóspedes.