El Serafin Hotel Boutique

Prós: The staff was so amazing, friendly, helpful and went the extra mile. From Cecelia and Liliana at the front desk who booked us tours, dinner reservations, taxis and spa appointments to the room staff ...

Contras: Nothing could have been any better

Prós: Staff was attentive

Prós: The location was great, right next to a main plaza, and the staff were very friendly and accommodating. We had to leave early in the morning before the breakfast, but they had several types of alcohol...

Contras: We had an outside light near the bedroom that shined in for part of the night, but it didn't interfere with our comfort.

Prós: Excellent location near historic center, but quiet room s opening to inside courtyard. Great breakfast brought to the room.

Contras: Wish there was a bit more lighting and electrical outlets near the bed for cellphone charging.

Prós: Lovely boutique hotel in the centre of queretaro. Great location.

Contras: All was fine. Breakfast was downgraded compared to last stay. Abd no welcome drink upon arrival, which we saw the next day for other guests (different status?)

Prós: We loved the location. It was in the Old town, at the centre of everything. The staff were friendly and very helpful at all times. The beds were most comfortable and the rooms were nice and very clean...

Contras: It would have been nice to have a pool but the roof top area was good for sun bathing!