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Location. The new interiors, where available, are very nice. Renovation is not yet complete so lobby,elevators not operating very well. Our room had been renovated but the bathroom pocket door did not work as it was hung crooked. The bathroom vent did not work.
The room was nice, no real complaints about it or the hotel. Except. There was a metal clanging from the elevator that is right beside the room. It's loud and wakes you up. It needs to be addressed. Perhaps it's already in the works.
View from a room I stayed was so nice. An air conditioner in my room was so noisy.
Great location in Hilo Ample parking Clean, recently renovated rooms A 50 minute wait to check in One person working at the front desk while other staff walked around not helping The frogs nearby will keep you up all night Rooms are quite spartan
The only good thing about this hotel is that the rooms (or at least the one I stayed in) are modern and updated. Views are nice from most rooms. Do not be fooled by the word "resort" in the name. This was once a resort but is now basically just a motel. Most of the property is overgrown and abandoned. The one remaining swimming pool was closed during my stay. Grounds are a mess. Work seems to be underway but also appeared to be in a state of inactivity. Lobby is full of abandoned spaces (former stores, spa, etc.). "Restaurant" has cheap patio chairs mismatched to tables, so that if you sat back the table would be at your chin.
Location on the harbor and views are excellent. Close proximity of the city of Hilo affords multitides of restaurant and shopping choices.
The old fashion Hawaiian atmosphere I little challenge trying to adjust the perfect water temperature for the shower
The most hospitable, friendly, and down-to-earth family run hotel I've stayed at. Very clean and simple accommodations with an excellent light breakfast. Great location and atmosphere. No complaints at all!
The pictures look good and the property itself seems nice. The location isn't near anything aside from akaka falls. The room we stayed in was dirty and bug infested. There were ants crawling all over the place, dead bugs in and under the couch, and Spiders in the bed. The room was really hot and had no air conditioning. I have never left a room before, but after getting all sorts of bug bites decided it was better to just leave at 12 am. I do not recommend staying here.
The room was large and clean, and the view of ocean was nice. The bed has bedbugs. My companion was badly bitten. The hotel is about 20 miles from downtown Hilo. There is no restaurants or grocery store in the vicinity. The arrangement of facilities in the room suggests that the owner has no idea what would be practical for travelers. For example, the TV faces a room divider. There is no place to sit and watch TV. The tub has no water spigot so that you cannot take a bath, wash your feet or your gear. The bed seems to be designed for 7' tall person to get into. The room has a very small and high table, with accompanying high chairs. The furnishings are very spartan. We had to put most things on the floor. We arrived at the hotel late in the evening. The manager left the keys in the unlocked room for us. During our 2-nights stay we never saw a single person who works for the hotel.