Prós: I loved how big the rooms were, and I was so surprised.
They accepted my dog without question (and she's a gentle blue pit), and the rooms were so big and roomy. There was room for her to have her bed and all of her own space and not be under foot, and the bathroom area was huge and spacious enough for the two of us also.
Contras: The only thing I didn't like was fluorescent lights in the bathroom. They just are harsh, and I'm not applying my cosmetic under such harsh light.
Prós: Very accommodating...when our flight arrived early morning. Appreciated the early check in and friendly staff.
Prós: We loved the clean, high end finishes in our suite. There was enough room even though we had a couple of kids. Pool had a fun fire pit that was cozy to dry off next to.
Contras: We got a call from the front desk because our kid was doing somersaults in our room at 8 pm. He is 2 and weighs 30 lbs. I was surprised to get a complaint that time of night, especially because our kids are actually really well behaved.
Prós: The rooms were clean and I like that they had a refrigerator.
The breakfast was nice especially if you didn't want to leave the hotel.
Staff was very helpful.
We stayed on the strip for 2 nights and was not happy with that hotel at all. I would rather stay here and just drive to the strip.
Contras: The breakfast was always very crowded (to be expected) and noticed that people were standing and waiting for food to be refilled, i.e. eggs, sausage, etc.
But the food was very good and they had a variety of breakfast items.
Prós: Appears to be fairly new. Very clean. Excellent breakfast area and basics. Staff there to help.
Contras: Offset elevators can make you guess which is avaliable
Prós: The staff are extremely helpful.
Contras: My fiancee and I had the time of our life's while staying here.
Prós: Marcos was excellent in every way.
Contras: Rooms pretty basic, but clean and updated.
Prós: Clean and room was spacious with an attentive staff.
Contras: I need clean and this Hampton Inn delivered.
Prós: Cleanliness and comfort
Contras: Small room...no tub
Prós: I really like staying at the Hampton Inn. The room was clean and the bed was comfortable. They had free breakfast/coffee/tea and even strawberry lemonade in the entrance hall. The pool and jacuzzi were also amazing to relax in after a long day. I would recommend this hotel to anyone traveling to Las Vegas/Henderson.
Prós: The hotel was located far enough away from Vegas that it was quiet and had a suburban feel, but if you needed to get to Vegas, it was just a short drive away. My room was clean and quiet, and the staff at the hotel was very helpful.
Contras: The hotel was a little hard to find since it shares the same parking lot with a Holiday Inn. The roads also make it a little hard to pull into the parking lot.
Prós: I'm just a leisure traveler but I spend over 30 nights a year in a hotel and usually a Hilton brand. While I rarely experience any problems, the staff at the Henderson Hampton went out of their way to make this a great stay for the family. anything we needed was handled quickly and with a smile. Rooms were clean and comfortable. The outdoor pool was a perfect temperature and the hot tub great for the cooler evenings. Breakfast was the normal Hampton offerings but the staff was quick to restock items and always asking if everything was ok. Located by many shops and dining options and across the parking lot from Sunset Station, it's a great option for those wishing to stay off the strip. Great stay and will be returning.
Prós: Excellent bang for tmrw Buick, away from the drag with accompanying excitement. Very Comfortable beds, excellent concierge, dependable Internet, 2nd room with couch, modern kitchenette and additional tv.
Contras: Really nothing was negative. The only inconvenience was that the pool was locked at listed open times. I'm sure they would have unlocked it for us bit we were feeling spontaneous and in a hurry.
Prós: It felt like a luxurious resort yet so affordable. We did not have to go anywhere. The kids quest was an awesome place to leave our kids and have alone time. The pool was great! The kids loved it!!
Prós: Staff was very friendly. Very comfortable and very nice. Great value!
Contras: They advertised an adult pool, but the pool is only open in the summer. The regular pool is very nice, but a lot of children who dominated the hot tub. Great place for kids! They did give us a slight break in price as a result and we're very accommodating and understanding, I just wish we were aware the adult pool was closed.
Prós: The rooms were spacious and clean, and the staff was very helpful. They have a large, beautiful pool/lounge area that epitomizes the amazing Vegas experience. You can take an Uber or Lyft to the strip that's located about 15 minutes from the hotel. I would definitely recommend this hotel who wants to get the most bang for their buck.
Contras: The front desk lady initially gave us the wrong room number which resulted in us getting lost and returning to the counter to verify room numbers. It was a simple mistake but very inconvenient due to the fact we were exhausted from the previous 6 hours of travel. However, it was easily fixed once we returned to the front desk. It would also be nice if there was a continental breakfast provided.
Prós: Great place!
Contras: I almost got stuck in a smoking room. I checked in kind of late and the front desk said that because I booked through a third party, I was not guaranteed a non smoking room. I honestly hadn't thought of it. I kind of thought smoking rooms were a thing of the past.
At the last second they found a non smoking room and it was great, but I would not have been happy otherwise.
Prós: Nice clean rooms. Upscale styling.
Contras: Poor communication with staff. Hidden fees.
Prós: The spa facilities the sandy pool
Contras: The short time I was there . I wish I could stay longer
Prós: It is clean, nice looking, and the room does not smell like the casino area. Most other hotels smell like the casino (smoke) so it is quite nice that this hotel does not have that smell. The pool looks really nice.
Contras: There is no breakfast. The pool closed too early at 7PM. A bit on the expensive side.
Prós: The room itself was very comfortable. The manager was responsive to my concerns.
Contras: Housekeeping staff was unprofessional, unorganized and extremely loud in the common areas.
Contras: upon arriving at the front entrance late at night - almost 2 am - after a long drive, we parked at the front with the intent to quickly check in and then repark and unload as we didnt have much luggage. there were multiple cars that were already parked, but the staff by the entrance insisted we park our car elsewhere without listening to our explanation. agreed he saw that we checked in and were actual guests, he became more friendly and offered help. very poor and distasteful customer service.
Prós: Nice place, quite a ways off the strip but I understand they have a free shuttle to mandalay bay. It was nice for the rate I got, but for the higher rates I see for them all the time I would stay on the strip where you are closer to everything. Was only there for 1 evening so didn't see most of the amenities. Definitely a very nice place. As mentioned in another post, the distance from lobby/casino to rooms is quite a walk.
Contras: Check in was very slow, during construction the relocated the check in to 2 small stands, it took 30 minutes to check in and there was only 1 person in front of me.
Prós: The rooms are so pretty and classy and the bed is awesome! Shopping and movie theater is close!!
Prós: We enjoy the the breakfast especially travelling with 2 young children and the ease of checkin/out.
Prós: Everything was good. Clean. Breakfast ok
Contras: Would be nice if they had toothpaste and other peripherals.
Contras: The staff at the hotel was disorganized and not well-informed on the amenities at the facility. One of the reasons I chose this hotel was because of the convenience of an airport shuttle pick up/drop off. So, I arranged an airport pick up/drop off prior to arrange in Nevada and the shuttle did not pick me up until 1 hour after I had arranged to be picked up and dropped off - I had to call to tell them that I had arranged shuttle service because it was not documented and when the shuttle arrived at the airport it took another 15 minutes for them to get to my location because the driver did not know the terminals and airlines.
Contras: It was under construction and no where in the descriptions or anywhere did it say so. The staff was rude and very self absorbed. There was construction tape everywhere, dusty and disorganized. I would have been fine if the website would have said something about it being under construction, then I would have made an educated decision. The walls are very thin as well. Very disappointed
Prós: Tudo era bom. Limpo. Café da manhã aceitável.
Contras: Seria bom se eles tivessem pasta de dente e outros equipamentos..
Prós: comfortable, easy to find, breakfast and happy hour were nice
Contras: noisy air conditioner, though not as noisy as some we had on our trip.
Prós: Place was very clean.
Contras: Beds were very hard.
Prós: This hotel was very clean and the staff was really friendly. An excellent value for the money.
Contras: The control panel on our room a/c was broken, but we were able to use it after a few tries.
Prós: Some staff. Evening piano player of old fashioned music.good free internet.
Contras: No handicapped shower(step-over tub). No fan in bathroom. Heavy bathroom door. No porters to help handicapped. No restaurant rxcept vending machine. Bad microwave and fridge. Cramped rooms. Morning breakfast room too crowded for handicapped walking cart. No copy of bill available unless you book through comfort inns.
Prós: The room was clean and spacious. The room was quiet and comfortable.
Contras: The coffee was less than excellent. The location was a little far from where most of our events were taking place but the price was right.
Prós: O lugar era muito limpo.
Contras: Camas foram muito difícil.
Prós: Este hotel era muito limpo e a equipe foi muito amigável. Um excelente custo-benefício.
Contras: O painel de controle no ar condicionado do nosso quarto estava quebrado, mas conseguimos usá-lo depois algumas tentativas.
Contras: Maintenance lacking - pool NOT heated, whirlpool jets broken, water in shower BARELY warm, 2 lights out in room. Not up to standards at all on this visit!
Prós: The staff
Contras: The location isn't really close to the airport
Prós: The rooms were great!! The price was very good!
Contras: The pool and hot tub were horrible!! The hot tub was cold and the bubbles didn't work.
Prós: Room is clean and very comfortable, breakfast is good Staff has great smile, make us feel welcome! We love it!!
Prós: The room way very spacious and comfortable.
Contras: The housekeeping team slammed doors regularly which was annoying but overall things were great.
Prós: The front desk staff was very welcoming and friendly. The hotel is tucked away in a relatively quite neighborhood.
Contras: I have stayed in many Marriotts, but this was worst. The futon bed was dirty; the toiletries tubes seem to be very old stock. Breakfast was average. Taking a shower was a nightmare, as the bathroom was flooding due to handicap accessible design we got.
Prós: Big room with lots of space close to airport
Prós: I especially want to thank and acknowledge  the front desk. As a result of a very annoying disturbance from some guests in the room above us, hotel employee went above and beyond the call of duty to resolve this issue for us. Her kindness w
Contras: No complaints. The staff was extremely courteous and friendly. Highly recommended.
Prós: The suite was very roomy. The breakfast provided had a much greater variety than many of the other hotels we have stayed at.
Contras: The hotel lobby was under construction and it made the lobby and the sitting area for breakfast a little cramped for the number of rooms serviced.
Prós: Nice clean motel...full breakfast is great...beware...under CONSTRUCTION
Contras: Horrible Customer Service!
Prós: big room, clean room...very nice full breakfast...
Prós: The location is relaxing but the hotel is in need of a refresh. The surrounding village need some makertkng help.
Contras: Night one was fine. The next night a loud group moved in next door and began playing music late at night. Our room began to smell like cigarette smoke, so we assume it was coming through the ventilation system from another room. We called the front desk around 2:30 AM and it took 2–3 minutes for someone to pick up. The noise issue wasn't resolved nor was the smoke. We heard music and smelled more cigarette smoke later in the the morning around 10 AM. This is a non smoking property.
Prós: The hotel is clean and classy
Contras: Charged for Resort Facilities which I did not use. The worst thing is guests have no choice in the matter. You check in , You must pay. That is terrible.
Prós: My fiance and I were treated horribly. We were racially profiled. It felt like a scene from A Raisin in the Sun. They clearly do not work African-American guess to be there and they treated us that way. It only we're not giving any information about the facility the amenities but were denied access to the spa amenities when we decide to go. We were paying a resort fee and cannot enjoy anything about the resort. All the amenities closed at 7 o'clock when no one told us about this. The biggest issue is that there was an attempt to charge my credit card over $6,000 my bank stop the transaction and the only restitution was an inexpensive cheap bottle of red wine given to our room. There was a horrible customer service. Everything was tug and pull it was not a courtesy or any type of kindness. A terrible experience at Lake Las Vegas would never do it again and will file a report with the Better Business Bureau.
Prós: ABSOLUTELY NOTHING
Contras: THEY WERE RUDE, ARROGANT AND TRY TO STEAL MONEY OFF MY WIFE'S CREDIT CARD(6,831.00). THEY ALSO KEPT US OUT OF OUR ROOM WHEN WE ALREADY PAID FOR THE ROOM! WE WERE NOT ALLOWED TO USE THE POOL AND SPA BECAUSE IT WAS CLOSED EVEN THOUGH THE WEBSITE DIDNT SPECIFY. THE ROOM WASNT COMPLETELY CLEAN. WE FELL WE WERE TREATED LIKE THIS BECAUSE WE WERE BLACK. KAYAK SHOULD REALLY DO A THOUROUGH INVESTIGATION INTO THIS HOTEL AND THEIR MANAGEMENT IT FOR NO OTHER REASON, FRAUD AND THEFT!
Contras: Had to wait four hours to check in. Payed for a room with a lake view and was given a room with a view of the courtyard because they must have overbooked. Was not compensated at all for my time or being given the wrong room.
Prós: Beautiful location. Quiet and comfortable.
Contras: A/C was poor for the heat in the summer time. Requested a new coffee pot, didn't show up. Requested additional towels, didn't show up. No hotel restaurant for dinner.
Prós: Beautiful location.
The breakfast option at the hotel was excellent. We were sad to miss it our second night when we had to leave early for the airport.
The outdoor pool and hot tub were delightful and the perfect endcap to a week long trip to see the canyons.
Contras: Two double beds instead of two queens made things a bit cozy in terms of sleeping arrangements for a family of 4.
Prós: Large, beautiful property in a lovely setting. Rooms were lovely and large. Staff was helpful and professional. A quiet and relaxing stay.
Contras: The nearby village was a ghost town except for three restaurants and a chocolate store. A little eerie.
Prós: Pleasant atmosphere, beautiful grounds. I was there on a weekday, but there was still a nice crowd, with a miix of adults and families. Wish I could have stayed longer
Contras: Casino is included in the hotels list of amenities, but it is "closed"
Prós: I most liked the balcony overlooking the property. A fantastic view. The staff was most gracious & accomadating to all request made by me personally, & towards our conference attendees. An exceptional experience.
Contras: The infrequent schedule of the airport shuttle
Prós: The resort is a high class resort regardless of the name it is under. It is excellent for relaxation winding down away from the strip. The scenery is beautiful. Landscaping is calming
Contras: Nothing of significanceً
Prós: it's not crowed, good facilities, close to Vagas strip but not so jamed.
Contras: i ma not happy been charged the resort fee $22 since the Resort is incompleted. i want my resort charge refund.
Prós: They had a good breakfast and the room was clean
Prós: We enjoyed our stay very much. The room was very nice and comfortable. The swimming pool was great and very conveniently located. The breakfast was outstanding.
Contras: The only thing I can think of that wasn't great was the temperature in the elevator was overly warm. Not much to complain about.
Prós: It was great. Friendly staff and room was nice.
Prós: The evening receptions were wonderful.
Prós: Breakfast was good. Hotel was clean. Appreciate the free parking and internet and a suite-style room.
Contras: Very basic, run-down hotel considering the cost and how far it was from the strip.
Prós: Close to restaurants and shops. Free parking. Kitchen area in room. Comfortable beds.
Contras: Bathroom floor had a lot of stains on it that made it seem dirty. The carpeting throughout needs to be cleaned or replaced. There were no hooks to hang robe or clothes in bathroom.
Prós: Everything was good
Contras: for the pool and Jaccuzzi you have to walk next hotel Hampton inn
Prós: We love this hotel and location, it suits our needs perfectly when we are in town for sporting events.
Contras: We did have some issues with parking but the manager went over and above to compensate for the issues we encountered! Thank you so very much!
Prós: The woman who checked us in was phenomenal. I loved her! Everything was great except the air conditioner in both of our rooms rattled the windows, the water was hard to turn off on the shower, and the toliet was running when we got there.
Contras: Mentioned everything above except the scary elevator that wheezed and clanged. This was a fairly new motel. Was surprised so many things went wrong. But I'd stay there again.
Prós: The staff was really nice, breakfast was great the beds were really comfy ;
Contras: The elevator broke down right when we were checking out ,so had to carry all our bags down the stairs.
Prós: Friendly staff. Great breakfast.
Contras: Can't think of anything.
I liked everything about he experience. I will stay there again.
Prós: The location was excellent. The continental breakfast was great. I also liked the gym, pool, and jacuzzi.
Prós: I liked how nice and clean it was. the breakfast was good and the staff was very friendly. Also it seem like a nice neighborhood. If I need to stay in Las Vegas again. I will book with them.
Prós: Eu gostei de como era bom e limpo. O café da manhã era bom e a equipe era muito simpática. Além disso, o bairro parecia agradável. Se eu precisar ficar em Las Vegas novamente, vou reservar com eles.
Prós: Very nice rooms and very well trained staff. I really enjoyed my stay and will definitely stay there again.
Contras: Prices fluctuate too much which has caused me to stay in other hotels with more competitive rates some of the time. I guess that is Vegas but it does get very frustrating when you find a good quality hotel like Sunset Station
Prós: the amenities and surrounding stores , things within walking distance. The hotel itself was secure. the pillows were super hard and thick but as soon as I asked the front desk , they were very nice and immediately brought new soft pillows.
Contras: The bell service didn't come when I asked for help, in fact he was pretty rude, but they didn't ruin our experience.
Prós: Loved the pool area,,,very lush and pretty. Was very windy so area closed early. Made for a nice get a way.
Contras: Needed more maps and directions to get around to shops, movies,
Prós: The staff was very friendly and kind, professional.
It was quite. I felt safe.
Prós: Loved the food, close proximity of the theater and IMAX. Casino wasn't too smoky. Beautiful inside the center bar area
Contras: At check in a $100 deposit and resort fee of $18 were charged on my credit card. The $100 deposit should be refunded but I don't think that is necessary.
Contras: I didn't think an additional $18. a day charge was added for "amenities". I received no additional services, but a charge.
Prós: Very comfortable and clean rooms. Also quiet. The service everywhere, in the hotels, restaurants, and casino, was excellent. The pool was great, not crowded at all. Would recommend for anyone looking to get away for a bit.
Contras: needs more hotel registration people!
Smokey lobby Expensive food prices NO coffee or hot water pot :-(
no small fridge in room
Prós: Security, restaurants, loose machines, prompt, friendly service made for a very pleasant visit. We'll be back!
Contras: i didn't care much for the cards to use the elevator and room. i had to get another set because my card did not work. also, sunset station needs more hotel registration people!
Contras: They over booked so they down graded my room.
Prós: The buffet and it's my favorite resort! :) Super happy!
Prós: Location is great, and the area is beautiful
Contras: Things they could control:
- Broken elevators (only 1 working for entire wing)
- Very expensive for everything
Things out of their control
- Lake was closed due to storm a couple of days earlier
Prós: The grounds and trails. Live music. Lovely views of the lake from my room. Watching the sunrise everyday. Dive in movies at the pool.
Contras: Tired rooms and furniture. In desperate need of an update.
Prós: The views are gorgeous. Kayaking was great. The pool was nice.
Contras: Staff at the poolside dining was an issue. We ordered a dozen wings to share and french fries. They brought us nine wings and forgot the french fries. We let the french fries slide, but told them they only gave us a 9 wings. They brought us 3 more literally. I feel for the mistake they should have given us a whole new basket of the dozen we ordered. On a separate day from a separate staff member we ordered poolside. We gave cash to cover the bill and tip. The waitress came back later and said we did not give enough to cover the bill. We gave her more cash, but my guess is she pocketed the extra cash. I also hate that there are no vending machines. I came in from a wedding late after midnight and wanted something small, like a granola bar. I asked what options there were for food and the only was room service. Really? Nothing small I can eat and the hotel is in the middle of nowhere. Other annoying thing is that once room service is ordered the 17$ bill goes to 40$. Please me more transparent with all the additional 'fees' for room service. I ended up paying 40$ when I wanted a granola bar.
Prós: Likes the location and ambiance.
Contras: Wanted to pop popcorn. No microwave unless I paid an extra ten dollars a day for a two hundred dollar a day room.
The entrance to the hotel needs light.
The handicapped pool entrance doesn't work. Fixed? I doubt it.
Prós: My family of four stayed comfortably and we brought our little dog and had a Small porch to take the dog out; it was perfect! Great view of the lake & gold course! The pool had an awesome slide that my 3yr old son absolutely loved.
Contras: There was a big down fall for me though... The children's pool had floating roaches & big bugs. I asked if they had cleaned the pool and they said that they do but the bugs fly in and die. If that's true, it's still pretty disgusting. Besides that the hotel was clean and amazing.
Prós: Every employee I encountered was amazing and went above and beyond what was expected. I couldn't wait to write this review. I was impressed to say the very least. 10/10 I would stay here again. Worth every penny...
Contras: Nothing wrong with this place. Just great overall.
Prós: We were not advised that rhe pools were not all open so instead of a quiet adult pool it was a noisy kid pool the bar by the pool was not open and the cocktails were rediulasly expensive! 34$ for two Mia Thais in a solo cup.
Contras: We were not advised that rhe pools were not all open so instead of a quiet adult pool it was a noisy kid pool the bar by the pool was not open and the cocktails were rediulasly expensive! 34$ for two Mia Thais in a solo cup.
Prós: This place is an island 30min away from home. I thoroughly enjoyed myself regardless of how empty the area felt. I hope to return as soon as possible... with friends!
Prós: The pool was great. The bed was great.
Contras: I was in a jr suite, I was expecting more out of the bathroom. It was also a bit of a drive to the strip and unless you are eating at the resort food is a drive away too. If you are bringing a stroller watch out for all the stairs at the resort.
Prós: The customer service was excellent. We enjoyed every single part of our trip and look forward to staying here again.
Contras: We booked through a third party site and later found out that if we had gone directly through the resort we could have received a military discount and cut our bill down by almost half. Unfortunately we were unable to receive the discount at all or any sort of credit.
Prós: Very clean and check in was very fast and after driving for 4 hours that was very nice.
Contras: Walls were a little too thin. Couldn't hear anything outside which was good because we were by the airport but you could hear the people going up and down the halls the rooms above us and next too us.
Contras: Very good
Prós: #1 Like is the quiet for sleeping and comfort. It seemed like we were the only people staying here, although I know the place was booked nearly solid!
#2 The staff was so friendly and helpful. It was a pleasure to interact with them - especially at the breakfast buffet.
#3 The breakfast buffet! The food was wonderful! Great selection, fresh fruit - a very good deal for the money. I can't say enough about the friendly wait staff!
#4 Proximity to the airport. We never heard overhead planes except by the pool, which was actually kind of fun.
We will be back on our next visit to Vegas!
Contras: The room smelt like smoke, and was dirty there was hair on the floor. The linen was rough to the touch like sandpaper. The room has a weird 70's vibe to it, and was not classy at all. I was not impressed by this hotel at all. The female staff supervisor when I informed her of the weird smoke smell she just grabbed my room key and said "I'll look into it and walked off. Hmm I could have stayed at a motel 6 for this type of service.
Prós: Clean, comfortable, great bed for sleeping, staff courteous.
Contras: Made a reservation for a king room- first room we get had two queens and it smelled terrible - I went back down to the front desk to get a king room (preferably one that didn't smell) and the lady at the front desk said they didn't have any king rooms (even though that is what I paid for and was on my confirmation). She basically said this was my problem, not hers since I reserved through kayak. I insisted that I would not sleep in the room (smelled like a bad mix of bo attempted to be covered by air freshener) so she gave us a new room that was a king on a different floor. When she handed me the keys she stated that this was a pet friendly room on a smoking floor. We do not smoke and my boyfriend has allergies so I wasn't thrilled about this but figured we would try it. This room was a king room, but again smelled terrible. Since my boyfriend has allergies we didn't want to sleep in a pet friendly room so we went back down to the front desk to just settle for a double queen room (since she had said they were out of kings) - at this time the lady said that the king room was not a pet friendly room. We talked to the lady a little more and decided we'll just open a window to try and air it out - she didn't inform us that the windows do not open. All in all - you couldn't pay me to revisit this place.
Prós: It seemed inexpensive at first, before the $30 resort fee/night
Contras: $30 resort fees (above the quoted Kayak price per night), a heater that made a lot of noise at night, a phone that didn't work and a staff that didn't clean the rooms
Prós: The price was the reason we stayed. Nice, clean. No too large... yhe pool area and jacuzzi was really nice.
Contras: Did not like having to leave hotel to get to pool
Would have liked coffee... in the room, or breakfast before 8 am. We are early risers we waited for 2 hours for the buffet to open.
Prós: Location, breakfast, friendly staff.
Contras: The pillows were too large and hard.
Prós: I stay here every few months and haven't had any problems ever.
Contras: The pillows are too big.
Prós: It was close to the green valley ranch and they offered loads of discounts
Contras: Everything was out of date, and the atmosphere was very dry and old feeling.
Prós: Overall, the staff was friendly and the location is ideal for not being to close or to far from the strip.
Contras: On the last night of our visit, the cleaning staff did not clean the room and did not re-stock the bathroom with towels. We waited until 2:30 am in order to receive towels for the following morning.☹️
Prós: Didn't use the pool area, but it looked relaxing; room was clean; bed was comfortable; room was not very modern, but price was fair; staff was accommodating; easy access to the 215 freeway. Walls are quite thin, but I only slept there so nothing an over-the-counter sleeping aid couldn't handle. The price to stay four nights was at least $200 less than surrounding hotels...and the resort fee was less. Was impressed by their late-night parking patrol.
Contras: The smell of cigarette smoke was so strong in the casino that I didn't want to gamble or spend any time in that area. The food lacked flavor in the Café Fiesta. A coffee maker in the room would have been nice.
Contras: Place was so dirty we left within an hour of arriving.
Prós: Remodeled rooms
Contras: Registration was fast
Prós: The bed was soft.
I would suggest fixing several things. This was like a retirement community. Younger generations would not stay here. Old people are dying off fast.
Contras: Smoking indoors is an outdated and gross. In this day an age with what we know about smoking, it should not be allowed at all. It ruins the persons lungs, the lungs of everyone around. Makes the food taste bad etc. There should be sealed rooms if people wanna smoke. This would help your attendance.
My room 7-120, the walls were peeling paint in the bathroom. And behind the door was very dirty. Also the kleenex box was dirty.
There was a hair on my pillow from someone else. GROSS.
The exterior was falling apart. The view from my window was also very disturbing. The roof for the casino is not a good view.
The front desk gentleman when I checked in was not very inviting, and did not explain very well why I would have to pay an additional $100 deposit.
The sidewalk was covered with old gum, that is just poor maintenance.
Prós: The breakfast was surprisingly good! The staff was friendly.
Contras: It appears that Wyndham acquired the property and neglected to update anything. Very Dated! I trusted the name and booked with higher expectations.
I was told upon checkin by the staff that car break ins were common and to not leave anything valuable in my vehicle.
The beds were very uncomfortable and I'm still not sure they were actually Queen sized, looked more like a long double bed.
The shower sounded like it was going to fall through the floor when I stepped into it, and then every motion thereafter.
I'm would stay there again, but not paying as much as I did.
Prós: I liked the fact that I had a problem free stay. The staff was great and house keeping did a wonderful job taking care of my room. The continental breakfast was great, unlike most hotels I stayed at in the past.
Prós: bed comfort, hot breakfast, relatively quiet (very important to me), dvd player, check in and out relatively quick, wi-fi is included but a bit inconsistent
Contras: one housekeeper didn't change sheets or clean bathroom, a/c was very inconsistent and usually too cold, parking near entrance very limited, location is far from fwy
Contras: Wi-fi was super slow.
Prós: I like the staff members here!!they were great!!they answered all questions up front and didnt try to give "the run around". Also they actualy talked ti than work like a zombie
Prós: overall good
Contras: Over the years we have stayed 4 times .When we first went the beakfast was great, Bacon- sausage and scramble eggs .Now everything is processed and no meat .Probably won't return. Starting to go on the cheap 80 plus $ shud expect more' we loved it before We are snowbirds and because of the low dollar it cost us 120$ can say no more--- Regards Dennis
Prós: This was a great place for my family to meet with each other. We had 4 rooms.
Prós: Variety of people languages and friendliness
Contras: Very limited space where everyone is forced to eat at the same time without allowing the actually space available within the structure..
Prós: Good breakfast
Prós: Friendly staff. Very helpful with all questions. Great breakfast to start the day.
Contras: Their policy of eating breakfast in the common area.
Prós: The staff was very friendly. We just slept there and and got ready there. Plenty of food choices around and easy to get to.
Prós: It was ok. It is an out of the way, 85 year old business. It was clean, but worn and dated.
Contras: The only complaint I have is that I arrived at 3:00 pm for check in and they told me check in is at 4pm and I would have to pay $10 to get my room early. Fortunately my booking.com paperwork showed 3:00pm clearly so they had to let me in without the fee.
Prós: Remodeled rooms.
Prós: Great onsite restaurants
Contras: In need of an update bad, old rooms, smoky, craps table shuts down at 11 pm, dirty cold pool with no towels, no jacuzzi. Rooms were so old I wore sandals constant on carpet and in shower. Staff friendly.
Prós: Was very pleased with how I was treated even though I was traveling with a pet!!!!!1