Prós: Nice hotel for holidaymakers. Swimming pool and gardens are very beautiful. Ample, free underground parking space
Contras: Our room wasn't ready when we arrived after check in time. Staff didn't offer any gift to compensate our wait. Only after repeatedly asking we were offered complimentary fruit platter.
Prós: Amazing room with very comfy beds. Great view of the beautiful swimming pool area. Great pool, with nice lounge area and convenient towels. Good facilities and helpful staff. Very nice Nepalese ...
Contras: The hotel is a large distance away from the airport or the city itself. I was let down by some of the food service too. My partners food was served, and as it was being served I was told they didn'...
Prós: We have been here many times and we'll be back many more times in the future.....
Prós: The hot springs, but the pools are a bit small & too few! Too many people used most of the time!
Contras: Too few restaurant in hotel! Not much choice!
Prós: the garden and outdoor pool isgood
Contras: staff needs more training, the toilet is dirty another room's bathroom is leaking.
Prós: Friendly & efficient staffs
Prós: The balcony facing the sea view.
Contras: The services at the breakfast place where they are supposed to prepare omelet but just fried egg instead.
Prós: As always the Shangrila service shines through with thoughtful gestures from check in , eg guy on duty at checkout was great despite stress, cold coconut milk at check in, Bella at lounge attending ...
Contras: That the concierge could provide a shuttle out to main rd. Marrot offers complimentary ride out to main road on request. Rms are getting on in age...but nice size and views. Taxis ordered by porters ...
Prós: All stuff is very friendly but Cara Chen is great person.
Prós: Staff is very friendly and always willing to give best support within their capabilities, despite some language difficulties. Thanks very much!
Contras: Location is 20-30 minutes from City Center.
Prós: Very nice pool and comfortable room
Contras: The stuffs should be trained better..and the hotel is far from most good restaurants and hot spots
Contras: Overall service not like a 5-star hotel. Staff needs more training and supervision.
Prós: Room size is enough for family stay , facilities is modern , and serve with most of things you maybe need
Contras: A little confused to find the hotel road , and the gps cannot find it firstly
Prós: Staff was very friendly and helpful. Especially waiter Kitty who arranged apple juice for our children, even when it was not there. The food was very good, choice in both Chinese and Western food and ...
Contras: The noise and slamming of doors in the corridor of the rooms can be improved by installing better buffers. Also there was some fungus on the anti-slip mat in the shower cabin.
Prós: The room was spacious, the bed confortable but the jacuzzi was broken and could not be used. The concierge staff was very good specially David who was extremely helpfull. The breakfast was ...
Prós: The architecture was stupendous, overall ambiance was beautiful. The check in manageress on duty Rebecca was great. The room (with sea views) we were assigned to on the 8th Floor was beautiful beyond ...
Contras: Breakfast quality was disappointing, compared to Shangri la, the best, Hilton Meilan # 2 and Marriott last. Quality of input was and taste of food are key ranking criteria. International Marriott ...
Prós: Fruits abd Bread Selection
Prós: The services in front office was grateful, especially big thx to concierge Sherlock & reception Grace. Their attentive service made this trip more memorable. And breakfast was wonderful.
Contras: The services in Man Ho was awful. Staffs there they just like zombies without smile especially Cassie & a lady wear black suit. The way they talk to us or other guests was very impolite. This kind...
Prós: The room was very comfortable and we enjoyed the breakfast and buffet dinner at La Rive Restaurant. The staff were very helpful and polite.
Prós: The style of the hotel makes you feel like the ancient times, the swimming pool in front of my room and the size of the bed was wonderful. The lights at night around the hotel uffff terrific!
Prós: The interior is cool, the location is really close to the airport so if you are looking for a hotel close to HaiKou airport than here is a good place to stay. But the disadvantage of being close is ...
Contras: The staff's attitude is really bad especially the one at night (A lady, forgot her name). I remember receiving a phone call from the hotel that afternoon to check and confirm my stay with them ...
Prós: near airport and have shuttle bus
Prós: the oriental structures and landscaping are the reason I choose this hotel. The small pet zoo is the bonus to my kiddo. They enjoy to see those animals but found it weird with the description on those...
Contras: The room is warm as the Aircond doesn't work well to all 5 rooms we stayed. No improvement after complaints. The beds are hard and some pillows are smelly..
Prós: breakfast is good
Contras: coffee is not excellent
Prós: The Chinese garden style architecture.
Contras: Unfortunately, this hotel's AC didn't work well. We changed the room once, but the condition didn't improve. The rooms were also not clean, therefore it was unpleasant. We will not ...
Prós: Front desk - helpful and professional
Contras: The entire landscape can be better with better Lighting. *** bring a torchlight!
Prós: Good location, nice atmosphere
Contras: Restaurants and facilities in the hotel closed quite early - not convenient if you arrive on a late flight
Prós: friendly staff, beautiful, spacious room, balcony with direct access to the pool, excellent breakfast buffet, free airport shuttle to international airport.
Prós: The balcony view of coconut trees with music in the garden. The swimming pool is amazing! The staff are very friendly and helpful. Many speak good English, but those who can speak Mandarin were ...
Contras: I mentioned to the staff about the lift not indicating where the entry level was. The hotel is large and to start with a little confusing to work out where to go and I hadn't realised we entered ...
Prós: It's nice place for relax and family gathering, it's comfortable, friendly staff, fantastic environment and proper facilities for all ages
Prós: Good service
Contras: Internet issues. I have very weak signal in my room and I am not able to use google and gmail. Most of the hotels in this league provide VPN access to bypass internet control. But this hotel doesn'...
Prós: Staff were very friendly and helpful at the front desk. They upgraded us from the garden view room to the ocean view room. The room was very comfortable and clean. ：）
Contras: Major construction works in Progress which has not been announced before, mentioned extras as part of compensation have not been offered
Prós: good bed and beach
Contras: noise from renovation
Prós: Resort was very nice and not busy.
Contras: Concierge was more concerned with making money off of our taxi fares than helping us get to the locations we wanted to go.
Contras: outside area dirty, hotel looks aged. Rooms smells dump. No communication in English.
Contras: the hotel is located next to beach but there is no shop or restaurant next to hotel. so without car you probably will eat in the hotel the food there is very expensive
Prós: The bathtub is huge! The room is big and comfy. Free hotel shuttle to airport is very helpful.
Contras: The light switch in the room is confusing. It too me some time to figure out which switch is for which light.
Prós: Very professional service. Great facility - wonderful golf courses. And especially Emily who manages the butler service is outstanding !!
Contras: Shuttle service from and to the Airport should run more often (like every hour).
Prós: Loved the restaurant that specialized in northern noodles! great golf courses around the resort and had fun playing.
Contras: the large restaurant is way too expensive. spent the New Year's eve dinner and could not get service.
Prós: The bed was SO comfortable that I am really glad I got to sleep in such a nice room after working all day in Haikou. The staff are great here so even it is a little pricy, they made me feel it's ...
Contras: The hotel drove me to the wrong terminal. I end up got to walk to terminal 1 to catch my plane. Please educate them. It created tension that day.
Prós: executive floor suites have a selection of 6 different pillows。Huge round shape TOTO bathtub with jaccuzi option in the executive suite is one of the best which i had experienced. 10+ golf courses ...
Contras: Staff Service definitely needs immediate improvement. While check-in, we doubled confirmed that our executive suite do include breakfast but when we visit the next day morning, the breakfast staff ...
Contras: 1. The staff there are lack of training, overiously it's not justified as a five-stars hotel; 2. Lots of hidden Charges without any notice in black and white; 3. The booking detailed which is ...
Prós: Rooms were spacious, gorgeous and comfortable. Staff were helpful and polite.
Contras: Location is out of the way. Shuttle bus timings could be improved, and they should wait a little longer instead of leaving on the dot or even earlier than stipulated timing. Some do not even stop to ...
Prós: I felt very itchy after sleeping on bed. Wonder if there are lots of dust mist. The floor in bathroom and carpet were not clean too.
Contras: The indoor swimming was too small while we had to pay for entrance fee for entering outdoor swimming pool. (Called Battle for the Galaxy Water Park) . Not all the kids facilities are free. My kids ...
Prós: Nothing, room is spacious, spa is good and reasonable price with discount offer
Contras: Air conditioning is so weak. The restaurant is so crowded. No restaurant for light meal and drink at all. The staff is not familiar with what facilities the hotel provides. Totally frustrated.
Prós: The staff were fantastic! We were a little worried about being able to communicate with staff, due to language barriers, but many staff could speak English and were only too happy to go above and ...
Contras: Some areas of the hotel weren't well airconditioned and it was rather warm at times, especially seeing as we travelled in the heart of summer.
Prós: The bed was soft, the bathtub was amazing.
Contras: The outside pool bar was closed. It took well over 10 minutes for any drink ordered and at least 30 minutes for any food. Room service was 50 minutes, came up cold and had to be sent back.
Prós: The room was lovely and the bed was very comfortable. The staff tried hard to please.
Contras: The hotel is miles from anything so once you get there you're pretty trapped and limited to what is on offer there. We used the hotel at both ends of our holiday and booked the executive floor ...
Prós: the hotel staff, except those from the hotel restaurants though.
Contras: location is really really bad, there is no way to go out easily for food, free shuttle bus has very limited seats and there are few of them each day; one night we ordered room service and it took 1.5 ...
Prós: The rooms were spacious and comfortable - spotlessly clean of course. The breakfast buffet was included in our room rate and was phenomenal - we left each morning feeling really stuffed. The best ...
Contras: The location is pretty terrible. It was fine for us as we were happy to just relax in the hotel and eat in the hotel restaurants but this is not a place to feel independent. There is literally nothing...
Prós: The room was great, the bed was super comfy and staff were very friendly. Dinner buffet was okay although the food was cold. Our dinner was included but we bought for friends and it was rather ...
Contras: We asked for breakfast boxes as we were leaving early and the hotel failed to deliver.
Contras: dirty beach，dirty room
Prós: We were upgraded to a sea frontage room. Quality of food for breakfast was good compared to Marriott Haikou, where we are staying right now Nice view of sea from 1 pool. Efforts by staff to please...
Contras: Shuttle was not enough to accommodate all guests. Location was isolated with taxis asking for premium for very slow construction of road (apparently 2 years since start of construction. Booking....
Prós: The room was very nice and the view was good. The breakfast was rich and tasty. The transportation to the city was good to have.
Contras: The road condition to the hotel was very bad so you did not bother to go out from the hotel. As I was leaving with an early flight I asked them to back me my breakfast the evening before but when I ...
Prós: Food was wonderful, great location on the beach and great facilities overall. Service was okay.
Contras: Unfortunately, we had many issues with the WiFi, and even needed to switch rooms due to an unresolvable power issue. The location is very remote, so you'll rely on the resort food options and ...
Prós: The size of the room, bed is comfortable, and the location of the hotel.
Contras: The lighting in the room is very dim.
Prós: Helpful Staff, although I don't speak Chinese, the staff helped me with banking, shopping, transportation, and other information I needed in straight forward and honest answers
Contras: I should stay longer
Prós: The reception staff are very friendly and work fast to process my request.
Contras: The room is old and has strong smoke smell. The lighting is dim. The window panes are cracked.
Prós: Near to Nanya Plaza & wholesale shoes centre.Plenty of food choices in the hotel
Contras: Rooms were not well-kept & maintained.The interior looks run down
Prós: Breakfast is good
Contras: It is not clean enough such as bugs
Prós: The staff that could speak some english were very helpful (but very few!)
Contras: * no fridge in the room * most of the staff don't speak english and won't even look at you when you try to communicate * 5 star Chinese hotel does not mean 5 star western hotel.
Contras: Rejected room 1065 because there were NO hanging device for the clothes hangers. The room had a strong smoking stench. We requested for a change and got room 1620. Here the shower water pressure was ...
Prós: The service, although they don't speak English but try to do their best with translation program
Contras: On the homepage is listen gym and table tennis but that is not the case.
Prós: The location is great, and the cost is low. The bed was fairly comfortable, once we convinced them of the king bed (see below).
Contras: The hotel lobby is the chairs and a sofa, so not a grand enter entrance. Check in was a bad experience. They could not find our booking.com reservation, and I have a husband and I am a man. They must ...
Prós: hotel location is great you can really shop around and foods around that areas nice and not like Sanya hyper charge price.
Prós: Location is very good. The room is spacious and clean.
Contras: Employees including front desk staff and bell boy's attitude needs improvement. Everyone held a stern face and are not friendly. Encountered problem during checkout that took us almost half an ...
Prós: Location was quite central, taxi to nearby places was convenient. Told that some levels were under renovation, hence, probably better to request for a renovated room.
Contras: We booked a non-smoking room but was given a smoking room. Found a cockroach in our first room and requested to change to another room. Room was old and dusty. We also booked a seaview room but the ...