Avaliações de hóspedes
Avaliação geral
8,5
Excelente
Baseado em 380 avaliações
Limpeza
8,6
Comfort
8,6
Recolha/entrega
8,5
Relação qualidade/preço
8,3
Avaliações recentes
Classificação
121
32
33
8
13
-
10,0
Prós: The staff was friendly. They didn't have what I requested so I got a free upgrade. Return was seamless and quick.
Contras: The pick-up explanation felt a bit rushed. He was throwing a lot of add-ons and numbers at me and I didn't really get a chance to process everything. The insurance I bought before pick-up was not through Enterprise. Theirs is different. That needs to made more clear.
avaliação de
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6,0
Contras: The check oil light came on in the very expensive premium SUV I rented. I had to exit and stop at a gas station to check the oil. The oil was not even touching the full tube. It took two quarts of oil at $10 to make it right. Not a big deal, but a minor inconvenience. I thought Enterprise would simply reimburse me the $20 and make it right - they didn’t! A very pretty move... We were told by the represent that the only the store manager could make that call and he would call us to discuss. They never did. Terrible customer service a real shame to lose a customer over $20...
avaliação de
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9,6
Prós: Great service
Contras: A little pricey for upgrade
avaliação de
-
4,4
Contras: Enterprise did not have reservation in their system even though reservation showed confirmed through kyak
avaliação de
-
3,6
Prós: Pick up was ridiculous then got stuck in a compact car even though we was okay with upgrading. Car was very dirty on the outside. Drop of was way easier of course. And the insurance don't waste your time buying it on kayak because they tell you it doesn't actually cover anything. Just ridiculous
Contras: Communication of details
avaliação de
-
10,0
Prós: Staff was very friendly and helpful. Drop off was very fast and friendly.
avaliação de
-
2,8
Contras: Pick up took forever. Car had hardly any gas in it when I picked it up. When I asked if I could drop off at airport you said you’d charge me $100 drop fee. I offered to pay $50 as a compromise but you said no way. Will not ever use enterprise again.
avaliação de
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10,0
Prós: everything was smooth and quick
Contras: none
avaliação de
-
4,4
Prós: Easy process
Contras: The first rental I picked up started overheating 20 minutes after leaving the lot, I had to return the car after being told to go to a different enterprise to swap the car, no one had one available so I still had to return to the original site to swap out the car. Very time consuming.
avaliação de
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4,8
Prós: Easy process
Contras: The first rental I picked up started overheating 20 minutes after leaving the lot, I had to return the car after being told to go to a different enterprise to swap the car, no one had one available so I still had to return to the original site to swap out the car. Very time consuming.
avaliação de
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5,2
Prós: Staff was friendly
Contras: Not being charged Bc the facility is closed and u can’t return your vehicle.
avaliação de
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10,0
Prós: Everything
avaliação de
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