Prós: The room although not big felt spacious. Staff was very inviting and helpful.
Prós: The location was great! The staff was very friendly and helpful. My room was very clean and comfortable.
Contras: We left with what appeared to be some sort of bites. After some investigation, we discovered they were bed bug bites. And they turned into very itchy and painful sores. More developed in the next couple of days. We did call so they could exterminate the bed. Frank said he would comp the room. We never asked for it but why say it if you aren't going to do it.
Prós: O quarto embora não grande sentida espaçosos. A equipe foi muito convidativo e útil.
Prós: The bar was amazing. Bartenders were extremely knowledgeable and it was a really fun atmosphere.
Contras: I found two used bandaids on a pillow in our room. Ruined the hotel experience for me.
Contras: Room smelled
Prós: We truly enjoyed the initial vibe walking into the hotel and seeing the colorful lamps. The artwork throughout the hotel was a bonus. Cannot wait to visit Indy again. The only downside...did not have a chance to go to the bar...next time!
Prós: Loved the art throughout the hotel, made it special to be there. Food and drinks were good, the room was very nice. We hope to visit again!
Prós: energy efficient
Prós: The art and design elements are excellent. Staff is friendly and accommodating to guests. The popcorn and hummus at Platt 99 (bar) was good. Nice Gin selection too.
Contras: The first suite room I was given it had a strong mildew smell. The second room did too but just not as much so I didn't say anything. There was a water mark on the bathroom ceiling. (note: spoke with an Indy friend that was recently down there using a conference room during a heavy rain and water was coming near the windows. No doubt there's a water leak issue).
The bed sheets had a tear in it and I ran out of toilet paper since the roll was low and they didn't leave a spare.
The "mixology" bar is lacking the "-ology." The bartender hasn't studied much as she mixed my Tom Collins with Sprite. Just a notch above using sour mix. Went with just Gin and Tonic on the second round and got upcharged for Q Tonic.
So, they hit it on the surface but miss on execution of product. The good news is it's easily correctable and I hope they do because this is a nice addition to Indianapolis.
Prós: Boutique feel in a business size hotel.
Prós: Urban feel, crisp, 2 excellent bars and outdoor terrace, hip, green, upscale, quiet but not dead, very accommodating staff, close but not in the noisy center of things. The art and furnishings are the best. I saw that a Yolk breakfast restaurant was opening on the corner. That's a great breakfast place. You can take your dog, they even have a place to walk him.
Contras: Getting into or out of the parking garage seems to always be a a hassle. No pool, but sometimes that's a good thing = no noisy children. I just like to know I have the option. No rooms have tubs, but they have great showers.
Prós: O bar era incrível. Os barmen eram extremamente experientes e eles realmente tornavam o ambiente divertido.
Contras: Encontrei dois bandaids usados em um dos nossos travesseiros no quarto. Isso arruinou a experiência do hotel para mim.
Prós: The hotel was very nicely decorated, clean, and comfortable
Contras: The hotel was very busy and a bit chaotic. The parking garage was full so we had to finding parking elsewhere.
Prós: the hotel decor and staff were great.
Contras: I paid extra for the "City View" only to be put at the back of the hotel.
Also, our room was right beside the elevator. The elevator made a high pitched squeak every time it moved. We were celebrating our 22nd anniversary at the noise was annoying and kept waking us up.
Prós: I was staying at the JW for a conference and the accommodations were convenient and the staff was friendly and helpful throughout the facility. Great job.
Prós: Very clean, comfortable, and excellent location for access to convention center. Some of the friendliest staff I have ever encountered. They were all extremely helpful, available, and always smiling. Parking garage was easy in and out. View from room was beautiful.
Contras: Long waits for elevators, especially at night. Ice only available on 2nd floor. No refrigerator or microwave in rooms. Wi-fi and parking rates very expensive.
Prós: Beautiful hotel with excellent customer service
Contras: My room was located next to a hospitality room where young people were talking very loud on a Sunday early morning. We were awaken at 5 am due to noisy neighbors.
Prós: Very clean and great location. Staff was very accommodating
Contras: The room service food was absolutely terrible and it took over 45 minutes to "cook" and bring up to our room. Over priced for bad, cheaply made food
Prós: well located, modern, clean, efficient staff.
Contras: King size bed, while comfortable, needs to be "pillow top" as it is hard, even for a 270lbs man, to enjoy a restful night sleep. These should be standard in your concierge floor.
Paying $31.00 for parking. The location does not permit parking on the street. This reservation was at rack rate....
Wi-Fi access, was "free" in the concierge lounge, but a $12.00 charge when in the room. Not too logical.
Prós: Muito limpo e confortável, excelente localização para o centro de convenções. Uma das equipes mais amigáveis que eu já vi. Todos foram extremamente prestativos, disponíveis e estavam sempre sorrindo. A garagem era fácil para entrar e sair. Vista do quarto era linda.
Contras: Longas esperas pelos elevadores, especialmente à noite. Gelo só estava disponível no 2º andar. Sem geladeira ou microondas nos quartos. taxas de Wi-fi e estacionamento muito caras.
Prós: The shuttle service picked me up at 1:30 am. Was very easy to request and driver was extremely nice. Once there I was allowed late checkout of 2pm, which allowed me adequate sleep time. Room was comfortable and clean but I have stayed at nicer Hamptons. Bed was acceptable, but I prefer rediculously soft mattresses so I am sure most people would enjoy it.
Prós: First, the room was nicely sized. The staff were very courteous and friendly. It's a fairly easy place to get to
Contras: The room temperature was a little cold for my taste. Also, there wasn't any wash cloths to wash my face when showering.
Prós: Friendly & attentive staff. Entire hotel is very clean. Comfortable bed and linens. Convenient location to the airport with complimentary shuttle service. This place is a real value. I would definitely stay here again and recommend it to others.
Contras: Would be nice if they had a bar or restaurant on the property but they were very accommodating with their shuttle to make up for it.
Prós: Nice clean rooms, great breakfast and helpful staff.
Prós: The accommodations were nice and the facility was clean. Breakfast was generally ready as promised. If it was late it was only a few minutes after 6:30am. Other items were available, just hot foods that would sometimes be out late.
Contras: 10% of the staff members we met during our week were lazy or bothered when you had a question about the amenities. Especially when the amenities were not working properly.
Prós: We stayed in the 2 bedroom suite and it was Excellent - would definitely stay here again!
Prós: Staff was wonderful, breakfast was hot and really good, close to friends I came into town to see. Room was amazing and bed was super comfy
Contras: Bathtub had some soap scum but was in a spot we were not going to touch and no bacon either morning. We love bacon.
Prós: I loved the area and everyone was friendly. My room was perfect.
Contras: Breakfast was not very tasty. But you get plenty of fail proof options to make up for that.
Contras: kids running up and down hallway all night. nothing done about it.
Prós: Nothing but how clean it was
Contras: The staff was very rude to us we celebrated a our daugher 3rd bday the were at the desk saying negotative remarks as we came in and out it was a party of 20 or more that were not blacks and didn't say a word to them we were treated bad ba
would definitely recommend
Prós: I loved it all. Great room, great breakfast, pool, internet, very comfortable.
Contras: a bit pricey but worth it
The location is incredible. It is quiet, yet close to many parts of Indianapolis. In addition, the staff was super friendly. The rooms were HUGE and super clean. Finally, there was a great breakfast to start off the day.
Prós: HUGE,nice rooms, great breakfast, and wonderful area.
Contras: Everything was excellent
It was nicely decorated and had a good range of free amenities, including pool, wi-fi, etc. Breakfast area was very good and the selection was excellent. Staff were friendly. Overall, an exceptionally good value for money hotel and I would stay again.
Prós: The rooms were spacious and very nicely set out with full kitchen and sitting area.
The hotel was very very clean and would appeal to any type of traveler.
Prós: Cleanliness of the entire hotel
Contras: Night auditor was not very nice at all, but it's because the new night auditor hadn't been fully trained and she had to work 3rd shift in the meantime.
The room was updated and was spacious. We did not use the kitchen but it was nice to have the extra room. Hot breakfast was great.
Prós: The room was spacious and nicely decorated.
Contras: Located near expressway; which was a bit noisy
This hotel was perfect for what we wanted. Staff was very friendly and helpful. A hot breakfast was included - waffles, eggs, biscuits & gravy, sausage, fresh fruit and several other items. Very good!
Contras: No parking available for guests upon check-in. We had to find a public parking lot several blocks away.
Bathroom sink would not drain. When the toilet was flushed, water backed up in the sink. Bathtub faucet was very loose from wall and fixtures didn't look clean.
Prós: The food, particularly the oatmeal, was very good. Also, the room service and front desk staff were friendly and helpful.
Contras: We had to wait well into the evening (until 7 or 8nat night) for our room to be cleaned and that only happened by then because we asked. Several times. The wallpaper was peeling in the bathroom, the shower curtain smelled of mildew and there was mold in the shower
Prós: Staff was excellent and very helpful
Contras: Parking prices
Contras: We were given the keys to an occupied room, which turned out to be an NFL player, then left in the hallway for an hour while the hotel tried to figure out where to put us. They told us the hotel was empty from New Year's Eve the night before but seemed to have booked the only two customers to the same suite! No apologies whatsoever from the manager of the hotel after the hour and a half inconvenience of looking at three rooms before finally getting to what we paid for. We were given a credit to the hotel restaurant and when we tried to use it the bartender told us to pay the tab and the front desk would reimburse us the next day. Thought it was weird but had somewhere to be so I paid the tab. Needless to say, we didn't get a dime back of the "credit" we were supposed to receive, instead we spent $70 on a restaurant we weren't planning to go to. The customer service we experienced for a Westin was unbelievable and they did nothing to make up for all the issues. Will never stay here again.
Prós: Love that The Westin is pet friendly, but no dog NRD or bowls this time. Tight fit on double beds.
Prós: The view from our room was of downtown and from the 13th floor pretty incredible. Everything we needed was within walking distance which for us was wonderful.
Contras: For the cost of the room, tacking on a fee for wifi seemed much. Being in this hotel for business made conducting business difficult and the computers in the lobby were no help. I feel a bit like I paid for more than what I got out of staying in this hotel; beautiful, but pricey.
Prós: They upgraded us for free since it was our anniversary which was so gracious and nice!
Contras: the renovation finishes we not up to par, everything was sloppily done. our roon overlooked a nasty rooftop. we had to pay an additional $30 to park our own car on the premises after the room was over $150. Ridiculous and we expected a beautiful hotel. The whole lobby was under construction and it was embarrassing to have to bring my guest in to that.
Prós: The beds!
Contras: No rooftop access.
Prós: The location was great, and cannot be beat. The beds were comfortable and the room was spacious and comfortable!
Contras: Parking should either be included or discounted for those staying. We reserved a King deluxe facing the city and got 2 full size deluxe room facing air conditioning units on top of the conference center. Overall clean hotel, but for a downtown hotel for the price, it wasn't satisfactory.
Prós: Convenient with helpful staff. Very nice rooms. Great having a starbucks in lobby.
Contras: The restaurant in the hotel was a pseudo-high-end steak place, not good for travelling with kids.
Prós: Loved the location of hotel. Staff was very helpful- minus the restaurant hostess
Contras: Rooms were very small, coffee maker disgusting along with staircases and ice machine.
Prós: the pool; the restaurant; the warmth and helpfulness of the staff
Contras: the bathroom was nicely done but a bit cramped; the bed was too soft
Prós: The decor and everything has been updated very well, but some of the elements of the building remain in disrepair - which to the credit of the Omni, they are working on. It was clean, staff were all nice, and the location was very convenient.
Contras: It's an old building and there were two issues that arose from that - 1, The elevators were in repair during my three night stay, necessitating either a long wait or a long walk to the opposite wing. Not a biggie, but an inconvenience. Also, 2. the hot water took so long to come on in the shower I wondered if I had even used the handle correctly. It was very slow...but the building is older than dirt, so whattaya gonna do?
Prós: The bed and the towels and the other materials felt luxurious.
Contras: The room was exceedingly small. The Omni name and the expense did not match the size of the room.
Prós: The staff is extremely friendly and very eager to assist
Contras: Asked for a king bed when made my reservation(a coupke weeks in advance) but told when i arrived only doubles were available
Prós: Great location, friendly staff
Contras: very small rooms and VERY small bathroom
Prós: Very clean and setup well, Lots of extra pillows
Prós: Most full service hotels have a very nice look from a distance but up close, are a bit dirty or have out dated bathroom fixtures. It seems like there's always some small disappointment. This place was very nice when we walked in, and was still very nice as we looked closer and settled into our room. It was a great hotel!
Prós: The hotel was located conviently and was nice and clean.
Contras: We had requested a room opposite to the trains and our room was very close to the loud trains that rolled through all night. We won't risk a nights sleep by not getting our request filled next time.
Contras: They turned off the water while I was brushing my teeth in the morning, so I could not rinse my mouth. They said the water would be off all day. As a result, I was forced to leave them a present in the toilet.
Prós: Front desk staff was fantastic. I left my Ipad in the car that was valet parked and they retrieved it in a flash!
Connor, the valet supervisor, gave excellent directions for walking to Mass Ave. and was very cordial. Room was very quiet and the bed was so comfortable. Would absolutely return to this hotel!!
Prós: Great to be within blocks of all the activities on monument Square.
All employees were very nice and accommodating.
Prós: We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!!
Contras: We never did get the comfort beds to work but slept ok anyway!
Contras: the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.
Prós: The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice.
Contras: One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.
Prós: Ótimo estar a alguns quarteirões de todas as atividades da Monument square.
Todos os funcionários foram muito agradáveis e acolhedores.
Prós: centrally located downtown with walking access to many resturants
Contras: once you get to the hotel you're warned it could be noisy - this is essentially in a bar district and apparently noisy crowds - I was there mid-week and got lucky. will not be staying there again.
Prós: Location was great
Contras: Had no hot water but they are refunding our stay. Things happen not the end of the world. Would stay there again.
Contras: After driving all day (about 500 miles) I got to the hotel only to be told they had overbooks rooms and that I was being bumped. I booked this hotel months in advance so that I could walk to the convention across the street. Now I have to drive 10 miles every day, get up around 5:30--6am just so I have a chance to find parking. Oh and when I asked to speak to a manager from the hotel they called security on me and my wife instead... this hotel doesn't care about its customers, only overselling their rooms. Do yourself a favor and pay a little more for one do the nicer hotels in the area.
Contras: Wifi was the worst I have ever experienced in a hotel. "Upgrading" to high speed did not top dial up speeds. Tech support was no help, "shared network" "it appears many are using it right now". Unacceptable.
Really slow elevators. Waiting 10 minutes for an elevator is simply unacceptable as well.
Dental floss spotted on hallway floor. Stayed there for days. Seriously?
Big bug spotted on curtain and it was moving up and down. That was it, I left a day early!
Contras: We were stuck in a basement room and had to share a bathroom. The shared bathroom was not disclosed in advance. It was a very nasty surprise. And the bathroom was poorly lit. I would not stay in that room with that arrangement ever again.
Prós: The room was spacious with a full kitchen, dining area and a deck. Bed was comfortable. Couch was a nice amenity. Breakfast was am amazing. Front desk staff was cordial and knowledgeable. A cool looking place. I would recommend it to friends, even locals.
Contras: If I bring my wife, I'll ask for a room with a private bath. Carpet in the room could use some updating.
Prós: the stay at villi inn was great, the staff was very friendly. i would go back. the restaurant was 4 star, the food was excellent and the staff was very friendly and courteous.
Prós: The price of the room really vary the qualities a lot. Stanza 1~4 have a much boost than other type of rooms.
Contras: Needs a blanket on the bed besides the bed spread
Prós: This is a charming alternative to the suite hotels. I was very happy there. I took a less expensive room on the lower level that was a shared bath, but as an European hostel fan, this was no problem (and it turned out I did not have to share with anyone).
Prós: I loved everything about it. I felt like I was is Paris. It was Beautiful and everyone was very friendly. I want to go there with my husband for anniversary and just a night alone together.
Prós: It was a great. Room
Contras: Breakfast was kinda week. Frig needs to be updated. No ice
Prós: Old vintage look on the outside. Modern feel on the inside. Free parking. Friendly staff.
Contras: Thin walls between rooms. Could hear our neighbors next door. Continental free breakfast not very impressive.
Prós: The Villa was worth coming to Indy for. We were very surprised at how comfortable we felt. The rooms were very clean and didn't 'smell' like normal hotel rooms. Location was very close to downtown Indy.
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