Holiday Inn Express & Suites Indianapolis Dtn-Conv Ctr Area

It was clean and neat for the price we paid. Staff was very friendly and we loved the free shuttle. Some workers were drilling at 8:00am and it was very loud and disruptive.

This guest did not leave comments about this hotel.

Breakfast $18.00 parking fee

Clean Free wifi No microwave or refrigerator in room. Too far from downtown restaurants.

Location downtown, near eating and entertainment. Free breakfast was nice. Noise was terrible. Loud neighbors and street noise. Did provide earplugs in room.

The staff were helpful and friendly. Our room vibrated and rumbled all night. We thought a semi was under our window. It turned out that the ice machine was against our wall and ran all night. We had no sleep.

The rooms were a good size and the breakfast was good. The hotel front desk staff was rude and appeared bothered. The maid service was fine.

The location. Breakfast was well stocked and attended to. Neither of the front desk attendants greeted me upon arrival. The lobby and hallways smelled like a gym. There was a water leak in the ceiling that caused us to check out earlier than intended.

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The breakfast was great! Pictures make it look better than it was. Room was small and bed was really hard.

no parking

Absolutely great breakfast and very clean. Had to pay for parking and the garage was not convenient to get in and out of.

Good breakfast Pool was freezing. Hot tub underfilled. Hotel was loud. Parking was a hassle. Expensive.

Being able to check in and sleep 4 hours Could not check in until 1 pm, after being up 36 hours straight. After driving 3 hours to go to the hospital and staying there for a while, we just wanted to check in early in the morning, and leave. Didn't say what time check in was, until paid for room

The location was ideal The cleanliness was below standard. There was a horrible stench in the elevators and a stain in one elevator that remained on the floor during the duration of our two night stay.

Nothing, I was not allowed to stay at this hotel. I was moved to a horrible hotel across the city because of overbooking. Yes. When I showed up, the staff gave me directions to another hotel and a letter for the other hotel. They did not notify the hotel I was being sent to that I was coming, and thus the second hotel was quite upset with me.

The Location. parking was bad and overpriced, carpets were not clean, staff was not friendly, and room was extremely overpriced.

Friendly staff very kind and helpful, and the free breakfast was very good. Beds were rock hard, the pool was disgusting, the hot tub was even worse and very worn. Hot tub jets made a very loud gurgling sound the entire time making it completely unenjoyable.

breakfast & housekeeping Front desk services were not good

The location The hotel service at the front desk. They were rude and were not accomodating when needed.

This hotel seems nice in the common area, but that's where it ends. Our room had a horrible odor (old cigarette smoke) that got worse with the heat turned on. The shower floor did not seem clean. Many channels were offered on tv, but you could not access them. The pool room had dirty towels laying all over and again I questioned the cleanliness of the floor. BUT our BIGGEST PROBLEM with this hotel was with the people behind the desk. This hotel's website AND in room information claims that parking is free. Well, what they don't tell you when you sign in, is that you are signing to a $10 non-refundable parking fee. We talked to 2 different people who were either unhelpful, or VERY unwilling to do anything about this. The manager was rude and discourteous and refused to acknowledge the 'free parking' even when we showed her the website. What ever happened to admitting your mistake?? or even 'The costumer is right.' This place left a very BAD taste in my mouth and a smell in m...