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Everything!!! There wasn't anything I didn't like about my stay.
They were friendly, it was clean except for the carpet which looked really dirty. Housekeeping kept knocking on our door when we were trying to sleep, I figured she would go away if we didn't answer, but No I had to get up and tell her we didn't want room service. We had to pay for water, never had this in any hotel. Also, only got 23 hours of free internet after that I had to pay. Oh yeah and I had to pay for parking as well!!! Never had to do that at any of the hotels I have stayed at, in fact breakfast is included at other hotel. They were very friendly but it's not enough to make me come back, next time I will stay somewhere I don't have to pay for everything.
Spacious rooms, employees were friendly, nice breakfast, well priced. The person who checked us in was in training and didn't know what she was doing. We didn't receive our buffet vouchers until we asked the next morning. The cards frequently did not work in the parking garage, which was really frustrating. The TV did not work until we had an "engineer" come and fix it. He said this happens all of the time and it took about 20 minutes to fix.
The last night had a large group of noisy young people next to us that partied late into the night. Multiple calls to the front desk to mitigate did not result in any reduction of noise. We now wish we would have requested a new room in another wing of the hotel. Will probably not use again due to lack of response by the staff.
The staff was friendly and the atmosphere was nice. It would be nice if the rooms came with a microwave and a parking spot in the garage at no additional cost.
Staff friendly but professional Clean with all the amenities we were looking for We just wished that parking was better Very surprised to find we had only 2 options regarding parking both of which we thought pricey
Having a refrigerator in the room at no additional charge As I was adjusting the pillows to go to sleep, the headboard of my bed came off the wall, and fell to the floor nearly hitting me in the head. When I called the front desk to let them know, I asked if a manager could please come up to my room so that I could show them the severity of the situation. I felt that a manager should be informed of the condition of the facilities that ther customers are staying in. I felt that this was a highly bad situation and poor customer service, and felt that a manager should be informed.. They said they would send them up, but instead maintenance was knocking at my door and offering to reattach the headboard so that I wouldn't need to worry about it falling on me that night. However I was on my way downstairs to check out from my one night stay. When I went to the front desk to check out, the receptionist asked how my day was and I voiced my displeasure about the headboard and how it was not handled very well. I want they can ask to speak to a manager and was told that there wasn't one available. She offered to take the charges off of my hotel bill, which was $10 for parking and a $2.50 bottle of water. I feel that this was extremely unsatisfactory for the amount of money that I paid for the hotel room and the fact that having something so unpleasant happen during my one night stay was ridiculous. I expected more than a $12.50 incentive. I will never recommend this hotel to anyone, and the fact that I paid $180 for a room where when I ask for extra towels, I did not receive them, and my headboard sell off most hard to adjust pillows, was horrible. After the headboard fell down, I could see that this has been a problem before as there were previous drywall anchors that were in the wall and that have been stripped out from the headboard following previously. After the headboard fell, my bed was covered in sheetrock dust. I'm asthmatic and this definitely causes the problem. But as it was late at night, & I was extremely tired and did not feel like moving all of my things to a different room, I dealt with it. It became an issue though in the middle of the night when I woke up having an asthma attack because of all of the dust. I got one night away to get some rest, and was completely unable to. It was a very disappointing experience.
The personal were professional and very courteous. We will return to this hotel again in the fall and winter. Rooms were clean. The bar service was poor and slow. More help as it was full and saw maybe at best 3 people waiting the tables.
Pros... Room darkening curtains, triple sheeted bed, lots of pillows, nice restaurant and bar on the second floor with a decent happy hour, Starbucks in-room to brew. $12/day parking, no wifi instructions in the room, dirty bathroom, tiny room, air conditioning never truly got cold, broken ice machines on several floors, guest smoking marijuana in outdoor pool area and letting non hotel guests in to "party". Security did nothing when notified. Not a place to bring children (we didn't, just a heads up). There are add on charges for every little thing. This hotel is not conveniently located to downtown Denver. Will pass on it the next time we are in town.
The staff was great!!! The room was quiet even though there was a lot of activity in the atirium. The service in the restaurant was very accommodating and the food was excellent. The grungy desk staff and concierge was extremely helpful.
The staff were wonderful and the room was clean. They have a policy of 2 kids per adult but when I told them I have triplets they quickly made an exception. They had a party that was really loud till 11pm
Very comfortable bed!
Very nice staff, very clean hotel right next to Panera Bread. Very nice to let me have a 2pm check out!!!! Nothing
It was super clean and luxurious for the price!! So very happy with my experience!!! Nothing!!
Amazing hotel so clean and comfortable and the best customer service .. killer deal thanks to kayak
The breakfast buffet was good. Thin, scratchy towels yet we had to constantly ask for more. The maid would leave two towels each day for three guests. Sleeper sofa was incredibly uncomfortable, springs in the mattress almost poking through the sad mattress. There was a one-half inch gap in the main door frame so we heard lots of noise from the hallway and light streamed in the room at night. We could hear the conversation of the people in the next room. When i complained, i was told the manager would contact me but he never did. My recommendation is to avoid this hotel.
Pleasant, efficient, and courteous staff up front. Location good. Food good. Facility satisfactory, although the common areas were not as clean as they should be. Party until about 3 am in the room next door made sleeping very difficult.
They covered a better room for us at a different hotel so we got our room for free! They called when we were on our way there from the airport. Everything at that hotel was wonderful and we intend on staying at Hampton on our way back as well. Or wherever they send us.
Clean, simple, professional. Love that they accept parts. A bit overpriced.
Friendly staff My room was very noisy. I could hear every step from guest above and every flush of his toilet. The guest next door coughed and I thought he was in my room. You could actually see light around the door to the corridor. Your staff is friendly and helpful but I will never stay at this Hampton again.
We have stayed there twice. We have run into friends from our home town, both times. (Evidently, we are not the only ones who like to stay there. We really like the facilities and the staff goes out of their way to be friendly and helpful. It is always very clean. Our adult children joined us there and they were very pleased, also. Joyce We had no complaints. Joyce
The room was clean and the price was good. I chose to be further from the convention center to save a little money and this hotel has good reviews. I didn't get much sleep. There was an inch space below the door and space around the door. I could hear every other person letting their door slam shut. Across from my room a small dog barked till very late. Young girls next door were loud and smoking weed and cigs. Although it was non smoking, the whole 3rd floor smelled like smoke. The cut fruit at breakfast tasted sour. It was either old or had some kind of preservative on it. So I base my stay on whether I get any rest and feel comfortable. So this was a huge no way.
Location is relatively convenient The hotel advertises to be a smoke-free property. The people in the adjoining room were smoking cigarettes all night and hosting a 'gathering' in their room. I called the front desk numerous times but the gist of their response was that there was nothing they could do as smoking is not illegal. They offered me a can of aerosol spray to mask the smoke! All rooms were booked that night so they could not move us. I did not get to sleep until after 2:00 a.m. and woke up to loud screaming around 6:00 a.m. We were able to change rooms for the next night's stay, and the hotel manager did comp. our stay for the one night with the issue, however I am not in agreement with their policy for handling guests who break property rules and put my health and well-being in jeopardy and will think twice before staying at another Hampton Inn.
Room was nice seemed like it was an apartment I am pretty sure one of staff stole my wallet
The location Our room was above the atrium. It was LOUD at all hours. The fan in the room was extremely loud. It was a horrible experience. It makes me rethink using Marriott in the future.
Staff was responsive to any issues, extra towels, coffee, parking gate not working etc. Didnt spend much time at hotel so can't say anything about the facilities. Everything was clean and operational.
The staff was friendly. The room I stayed in was very clean and comfortable. I had a gorgeous view of the mountains.
Great hotel in terms of technology, nice room, very cool and would be great if staying for more than 1 night. Poor service, no name use, no "little things", like it was my birthday and they never said anything, and the restaurant was good, but again, service was bad. Asked for late check out and house keeper came three times, didnt speak english and said I didn't when I did.. I would stay again, but only if I couldnt find something better
We stayed here for a race nearby. Since it is in the Tech Center (lots of offices and hotels catering to business travelers), the area is quiet on the weekends. The lobby has flavored water and coffee available, and there were some good oatmeal cranberry cookies in the afternoon. It was nice that check-out is at noon, so we had plenty of time after our race to come back and shower before checking out. Staff was friendly and helpful too!
The staff is very inviting. It's very clean, 25 min drive to downtown. Overall great experience. I would definitely come back
Beds were very uncomfortable and heat in the room didn't work.
Clean, free internet, free parking No safe in the room
I liked how friendly and eager the staff was to help out. The facility was very clean and the location was very convenient. My daughter wanted just a scoop of yogurt and a handful of berries for breakfast. We still had to pay the $12.95 for like $3.00 worth of food. The policy could use an update.
Very clean No continental breakfast
The hotel was very clean with great room service and a nice cafe in the lobby. The staff was very friendly and helpful as well. The bed was terrible. The bed has a firmness adjustment but anything less that max and you were sleeping across 3 metal bars. Pillows were also very uncomfortable.