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I have stayed several times before and it was great. On this visit I got a room with an old hard as a rock mattress. Not at all what I am used to getting there.
The location was great. Awesome view of the city in the higher floors. Clean room. Can't think of anything.
The general attitude of the staff. The parking area. The maid let used lotion instead a new item.
NOTHING! I think it was my fault since I did not see the star level. Left a ring in the room and they said they did not find it! The building is super old and in terrible shape never going back!
The hotel was in a great location, the room was very clean. The only thing we found that needs improvement is that the check out process, it was very slow, it took us 35 minutes to complete it and the front desk person wanted to charge us again for the room, so it was a bit confusing and anoying. But in general we found it very well.
Breakfast, both ladies did a fantastic job with the food. Front desk, made me feel very welcomed, great attitude.Hotel Employee, did a great job cleaning my room, 125. Bathroom shower needs soap tray. Morning security guard, effective. Overall, I liked the personal, breakfast and the ubication of the Motel.
Very good price point for the location and the quality of it, was nice to have a parking just for the guests of the hotel. The staff was super nice to us as well. My only problem with this hotel is that some of the furniture had rips in them and also the shower did some strange noises some times.
The breakfast each morning was amazing, and they also offered free snacks and beverages including beer and wine every evening from 6-8 pm. The hotel was extremely clean and the staff was very friendly. It is an absolutely beautiful hotel.
Good location.Cheap-ish Ice machine broken for 4 out of 5 days.Bed was like a rock.
Really nice, perfect location.
Location and cleanliness. Proximity to restaurants. Check in was at 2pm. Too late in my opinion.
Great location, price and design, very modern. They didn't clean out our sheets.
The hotel was clean and the although i had experience with the breakfast rules, i must say it was good. The rules of the hotel were excessive. I had made a reservation for two queen beens and although i had prof of this the hotel personal insisted to give me a king bed with a sofa bed. A day later the manager called me to fix the issue, but by this time it was already to late. When asking for extra pillows i had to sign for them, are you serious? These rules made me feel like if the hotel was going bankrupt. Not only that but when going for breakfast they had a girl taking role just to make sure you were a guest in the hotel. The hotel does not have well defined the cliente they serve , i found these rules to be very disrespectful to me and my family.
Location, good AC, enough water for showers, good coffee, got good price trough bookings.com Felt safe, 24 hrs secured entrance to the parking, fruts in the buffet were good. nice waiters. Food, the buffet could be better (fruit side is good)
Location- Close to stores Restaurant food was good It does not have an elevator. Very difficult to carry big items up & down They did not have our reservations made by Kayak. continental Breakfast was not included like mentioned in Kayak. Issues with AC Restaurant service was very slow We had to keep going to main office to program our key. It will not work often.
The price was good for the facility. It was clean and the employees were friendly. The location was very convenient. The pool water was VERY cold ! We were only able to stay in the water for a few minutes. The weather was quite warm, so I don't understand what the problem was.
I have stayed at this hotel 2 times for a special event. We have been very pleased with the service and cleanliness. The neighborhood around the hotel is not conducive to walking but the hotel itself is very safe and comfortable.
food was great .. had problem with a valve on sink.
I have been going to Chihuahua for the last 5 years ( For Buiseness and pleasure) and this is the only Hotel I will stay at. Staff is very frendly, safe location, clean. Not much to do close by but if you have time the staff have great recomendations. You could get cheeper rates down the street but I would not recommend. Stay here once and you will be hooked!
Hotel was very clean and service very friendly. Pool was beautiful and nice whirlpool as well.
We have stayed at this hotel twice. Each time the staff was courteous, efficient, and always assisted us in all our needs. The rooms are nice and have been very clean. The pool was very nice as was the hot tub. The breakfast that is included with the room is a nice amenity and the food was good. The wireless interent was stable and much more reliable than what we found at another luxury hotel in Chihuahua. The only suggestion for improvement is the fitness room. There were only 3 treadmills and each time one was out of service. We would highly recommend this hotel.
Very clean and comfortable, with a nice breakfast in the morning. It seemed safe and secure as wellThe staff was very friendly (as is most always the case in Mexico). There is not much in the immediate area of the hotel other than a Denny's. All in all, it is a good place to hang your hat for a few days while visiting Chihuahua.
Visited Mexico on business. The complimentary hotel shuttle to and from work was extremely convenient. I have stayed in several Holiday Inn Express hotels in the U.S. This was the best yet!