From the moment we checked in the staff were extremely courteous and helped us settle down quickly. The rooms were clean and complimentary breakfast were all excellent add on. The staff also went out of their way to order medicine as I had an upset stomach. Everything was very clean and housekeeping did a fantastic job I thought the restaurants were on the expensive side and took a long time to order. Also the internet service is not free which is kind of rare these days although it was offset by the access provided at the kiosk.
Atendimento de todos os funcionários. Foram muito cordiais, eficientes e demonstraram preocupação em prover serviço de qualidade. As acomodações são confortáveis O sistema de segurança, embora eficiente, expõe o hóspede a uma inspeção ridícula, antes de passar pela porta de entrada do hotel. Deveria ser criada uma sala para esse fim, e não ser colocado na escada que dá acesso à portaria.
The hotel is very well maintained and modern and is very well located. My initial reaction to the hotel was very positive. I hired a car and driver for a trip to a place that is 133 km from Kolkata. Both the car and the driver were excellent. I told friends in India that I paid Rs 30 per km for the trip mentioned above. They were appalled by how much I overpaid. Later I verified on the web that the going rate is a max of Re 20 per km. Overall I was over-billed by nearly 5000 Rs ($80).