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The location They call their room "Deluxe" when it should be called "standard", I had an old crappy room, the bathroom was not very clean and they used an old-fashion plastic curtain for the bathtub/shower!!! Very dark. No wireless internet, only wired in the room, with a tiny ridiculous 20cm cable, for $5/hour. It's not worth the $200 I paid. Very disappointed.
First people wished me happy birthday in the morning They put off the a/c in the lobby night time
The free internet facility during afternoon & night The a/c was not enough During night. also there is no make up mirror in bathroom.
IT WAS A TERRIBLE STAY BECAUSE THE STAFF WAS RUDE THE VALET PEOPLE WERE EXTERMLY RUDE AND NASTY.THE HOTEL SMELLS I DON'T UNDERSTAND HOW IT'S RATED 5 STARS BECAUSE IT SHOULD NOT EVEN BE ALLOWED TO HAVE ONE STAR.LOCATION IS HORRIBLE BECAUSE IT TAKES ONE TO GET INTO HAMRA AND ONE HOUR TO GET OUT I DID NOT LIKE EVERYTHING ABOUT THIS HOTEL THE ONLY DECENT THING IS THAT IT WAS CHEAP HOTEL
extra charges for any little thing duplicate the bill (1 telephone call 40 USD),
Nothing, it wasn't what I expected out of a 5 start hotel, I booked a suit and it was dirty! I couldn't really believe a 5 star hotel would be that bad, I checked booking.com reviews but I was like maybe its few people!!! It was over priced, poor staff, as a person who worked in 4 and 5 star hotels, this must be the worst experience ever!! Money isn't the issue hence the suit I booked, but a dirty suite? Come on, I wonder how they got 5 stars!
Its not Meridien standards, Hotel felt like a 3 star hotel, dont recomend people staying here!
Clean hotel compared to price N/A
no thing at all very baaaaaaaaaaaaaaaaad hotel very baaaaaad hotel its a 2 star hotel very dirty - im shocked when i saw cocroche on the bed --- very expensive rate for this level of hotel-i will not recommend this hotel for any 1
Its location Facilities like the gym is very poor
no free internet, drinkng water. small choicew of tv channels
i liked the room,the view,the location and the food was good,whenever we ordered from the room service,the food came on time. the lobby is horrible,so so small and so close to the main entrance,you would feel the chill of the wind as you check in and out sometimes the doors don't shut properly becouse of the wind.one resturent was closed all the time.the health club was poorly equipped,i had to go some where else to exercise for what they where charging for the suite,i expected much more,can find better places at that rate.
Location and staff. Did not get upgraded to a good view although the hotel was not fully booked.
friendly and cosy. helpful staff but poor housekeeping . The room was a twin and not the double we booked. terrible views
The hotel location First room was very bad because it's on the back of the hotel and windows was very small !!!!!!
nice location, modern rooms, friendly staff, perfect atmosphere
Location was wonderfull, roooms super clean and very nice view...
the rooms is not that big
the view was amazing
The rooms were small. Rooms you get at the lower rates are not sea-view (they have no view at all). Breakfast is expensive.
location, quality of food and room small lobby
the location is good and the looby and the security. the executive room rate and that no lower rate for Booking.com
The room service is good for its value. All hotels as acomplemantary put kettele for tea & cofee, here they did not.
the people respect. no.
when i checked-in the hotel did not have my room ready eaven thou i called and sent an e-mail to duble-check and also conferm my reservation when i came from a long trip the hotel keept my wating for 2 houers and then the said we are sorry because we are over-booked and they put me in a suit with some friends for lack of rooms ...... thats somthing i did not accept yes the over-booked story and the 2 houer wait even i came after midnight
The hotel ambience and facilities Yes, fiirst of all, the front desk service is very poor and the staff is totaly unqualified for such five star hotel. Secondly, I've never seen a hotel that charges its guests for the valet parking.
The Amethyst pool area is amazing. feels really VIP and the staff there treat you like royalty and make the effort to talk to you. Pool service is a little slow.
location nomore . the staff
There are a hotel role says its not aloud to inter the pool area at night for the restaurant there because am wearing my abayah (a traditional dress women wares in gulf country) that I can except in a non Arabic country but not in an Arabic wish know our culture
staff and the location nothing
O conforto do apartamento e o café da manhã foram os itens que mais gostei. A comunicação é um problema muito sério, pois para as pessoas que não falam a língua do país ou mesmo o inglês sofrem muito. A sugestão é que se há muitos brasileiros que se hospedam nesse hotel, então seria interessante se houvesse alguem que falasse português.
The hotel is situated in a nice quite area. Good price, clean rooms. I wish I had an access to internet in my room however the free internet connection in the lobby was fine.
Rooms are quite clean, breakfast good Staff is really impolite and hotel is expensive. I wonder why that hotel is four stars hotel
Reception staff friendly. Had a nice terrace which allowed city rooftop views. Central location. The breakfast buffet was poor.
Location is excellent. Water is salty and no free wifi
Nothing at all Essential services like TV, air conditioner and Hot water were not available all the time due to various reasons.
great location. ..very very friendly staff and very comfortable bed no free internet..noisy...the cleaning staff are so noisy..they were talking loudly in the corridor until I told them off (politely)
Breakfast buffet was not as expected. also furniture seed to be too worn for a hotel
the breakfast was good yes, the Wireless network was limited at the lobby only, I couldn`t reach the network at my room
Location Dirty sheets, with hair. There should be more than one towel in the bathroom.
I liked most the central location, friendly staff and the breakfast which is quite good price for Beirut. And it is very similar to Turkish breakfast, an important reason for me to like it! They are not good at some details such as the carpet in the room (it smells bad), toilet paper (we paid great effort to get a toilet paper..)
all facilities and staff and restrant and the bar
Nothing, It was very bad 1.Reception staff asked us to pay the full amount of the booking in advance. 2.Reception staff take 100$ more, they asked us to pay 600$ we pay it then he said no this is 500$ only, please pay 100$ more!! 3.When we chick in, the reception staff asked us if we can take our luggage or they will send it later on with some one!! Also when we chick out they asked us if we would like to take our luggage to the taxi or they send it with some one!! 4.I asked them to change the bed sheets because it was dirty, they send me one of their staff to check it, then she left without change it.
Very nice hotel with great views. Excellent staff and very friendly. I recommend it.
Arrogant staff. Very noisy
The view from the room, the spacious balcony, the friendliness of the staff and the quality of the food & beverages, the commercial mall under the hotel. Nothing
Reading the massage menu!
night clups no
expensive and far from city cinter
The staff were very helpful and write on time when requested. The room is big and very clean and also wounderful balcony. The spa is great. The internet facility is very stupid and not for a 5 stars hotel . The rate of the rooms is expensive in comparing with the location in the country side.The rate of Habtoor is the same as the Four Season !!!
It is good hotel, but you can find better than Habtoor
i liked the location of the hotel and the low charges compaired to similar hotels with same locations and nothing else because the airconditioning was not working during my stay they could have done about the power cuts and airconditioning system
The provision of health club Deal with power outages
Comfort bed Noise because the hotel in construction area
the location construction noise from the next hotel
location and staff were nice too much noise from outside construction, poor value for money
location and room price are main attraction. bathrooms are very small. maintenance is not very good; I asked for a replacement of a light bulb. they didn't do it during my 4 night stay. towels are getting old and must be renewed.
nothing We had a considerable number of issues during our stay: 1. When we arrived, they couldn't find our booking 2. 2 days in a raw, when we came back to our hotel room late in the evening the room wasn't cleaned & we had a sign on our door "do not disturb". We explained to the hotel that we never put that sign on the door & they had the courage to ask if we were correct?! I think this was some staff that was too lazy to clean the room & wanted the next shift cleaners to do it once we call to get the room done! 3. Every day our room key was desactivated, even when kept far from any mobile. It's very anoying to have to come back to receptyion every time to re-activate it 4. Given the quality of the hotel & service, their rates are a rip-off
The location close do the Downtown and to the corniche. The room is very nice for a reasonable cost. The noise due to the building construction nearby.
they didn't receive our booking from booking.com but still were nice enough to accommodate us at the same rate. due to construction going on next to the hotel, they upgraded us to a better room which was quieter compared to the first one. staff was very very nice and breakfast was superb.
The bar and front desk staff The airport transfer did not arrive. The elevator was out of service. There is a construction site next door which is very noisy 24/7.
Definitely not a 5 star Hotel. More like a 3 star Hotel. The staff was extra friendly and the beds were very comfortable. The reason I gave them a 3 star hotel was because it needs alot of updates which they are working on. The rooms need some updates for example the carpet is very old and dirty. Lobby looks really good. Overall I will come back and was satisfied.
It's small - clean, and neat; Rami and manager are so friendly. Breakfast is fine. I suggest to them adding a hair dryer in the room. The price is high. I wish they could arrange a taxi to airport at fixed $15, instead of wasting time bargaining with drivers from $50 to $10.
Staff are very helpful,efficient and friendly. Location of hotel is excellent with just 2mins walk onto hamra street with tons of cafe,restaurants....
it's amazing hotel and the staff also amazing
Professionalism, cleanliness, effectiveness, friendliness Although tried to find something I did not like, I was unable to :-)
the size of the room, the bathroom, lovely shower and hot water and the accommodating staff
Room size and kitchen was perfect as I had my family with me. I was ok..nothing bothered me.
The hotel has a great location in Hamra, very safe and friendly staff. Hotel manager takes pride in his hotel. Free wifi you tell them you booked at booking.com and they print you off a free slip every 24 hours, wifi very fast and in all rooms. Nothing to complain about.
Location is just off Hamra St. Breakfast was a light lebanese style breakfast. Staff was great. Rooms a bit small.
superb front desk staff, unique design, great spacious rooms, beautifully equipped, wonderful pool, swanky bar porter staff a bit slow on the uptake, sunbeds by the pool in shade by 4pm!, breakfast choice good but execution a bit average..
Location, ambience, design, comfort
The accommodation, the location of the hotel and the friendliness of the staff are just some of the luxury I enjoyed during my stay The current hotel lobby is small and not convenient
The individual treatment of each guest. Staff were so friendly and helpful. Wonderrful views of the snow topped mountains from rooftop restaurant.we just had a fabulous few days No
HIgh class hotel with great facilities.
Beautifully designed hotel. calm atmosphere . comfortable room. delicious breakfast. sensational dinner at indigo. Concierge "Feras" was very helpful and nice.
Quite exceptional hotel - perfect spot in Beirut near downtown shops. Very attentive staff, fabulous rooftop pool
Nothing 1-Breakfast is very expensive, not good, no big choice. 2- You have to pay to get your request from Personel especially in concierge and room service. 3- The room rate is not clear, you have to pay 10% extra VTA plus 10% service charge on the rate even if you didnt request any service, so when i booked my room it was 600 $ per night, in the end i payed 720 $.
I liked the hotel where the site is located at the entrance of Solidere area and model hotel rooms and a wonderful large Bedding uncomfortable and annoying
The staff were so helpful, they all went out of their way to make our stay comfortable and advised us on where to go and what to do during our short stay The taxis provided by the hotel were expensive but they didnt have a problem getting external taxi drivers to take us around
It has very wonderful scenery and easy access to city center.
Very comfortable, enjoyable stay,the view of the room was spectacular The floor carpets,very dirty.
Great hotel. There breakfast is so Delicious and a lot of variates. Nothing to say.
Everything:Spa & Treatment,Clean, welcomed, Excellent service & very comfortable
Rooms are very nice. most of restaurants and bars where closed. We weren't informed about the renovation and the noise from 9-5. Management didn't do anything to compensate.
indoor swimming pool Interruption of electricity for 25mn
all the outlets and the water gate aqua park the food was not good, also, whenever i order a meal they always brought something else.
it is a nice hotel near beirut
every thing was good
I loved the cleanliness of the room and the friendliness of the staff. Some of the services could have been better, for example we wanted to use the waterpark (attached to the hotel) total confusion, nobody seemed to know what was going on. We used the entrance from the hotel and had a couple of visitors with us (which we paid full price) and the security was just ridiculous, we had to small children with us and it took a good 15/20 minutes before we gain access.
Quarto triplo espaçoso, bom pequeno almoço e variado, com empregados sempre atentos, boa localização no centro da cidade. O mobiliario do quarto é simples e antiquado, para um hotel que se diz de 4 estrelas. Pelos serviços que oferece, na Europa seria um 3 estrelas.
independência e privacidade por parte dos funcionários. localização. Mayflower é um restaurante 4 estrelas, mas parece com um de 3 estrelas, pois o café da manhã é muito fraco. Ou se come alguma comida libanesa, ou somente pão, queijo e confiture. A salada de frutas é muito ruim e as vezes reciclada. Na sala de banho oferecem sabonete de pessima qualidade e apenas shampoo, porem mulheres usam condicionador e não tem.
Localização - Central location, Tranquilidade - Quietness, Decoração retro de época - Decor