Contras: It's so much that I can't explain there on this sheet
Contras: the Wifi should be better especially Fiber Optics is available now in Ivory Coast.
Prós: The views of the hotel
Contras: Idont like the food resturant on thr hotel
Prós: 8 tennis courts on site....and good arrangements by hotel for tennis coach or hitting partner. Also excellent service by the concierge in handling dinner reservation requests...the pool is also very ...
Contras: The rooms specially the bathrooms are inconveniently small. The addition of a rain shower in the bathtub is certainly welcome. I noticed that there are two parts to the hotel and the building not ...
Prós: The bed was lovely and I had a good nights sleep. The movie theatre was excellent. The room was clean and made up daily. The staff were extra courteous. All in all I loved my two weeks stay at Sofitel...
Contras: The internet could have been better. Sometimes the cards that I was provided with ran out even prior to the time. The security was sometimes very curt. Sometimes when I got dropped off, they were not...
Prós: The breakfast was excellent. Enjoyed it every day. The pool is really huge. Looks like a lake. The territory is rather large. Possible to walk around indoors and outside. There is a movie theatre ...
Contras: Cleaning consistency should be improved. One day they bring slipppers or a towel, the second day do not replace them. One day put body lotion, another day remove it and do not replace. Swimming pool ...
Prós: The garden and the swinning pool are very nice and very quiet compared to the Plateau
Contras: Rooms are very small at least in the tower. The shower is very low and the toilet is so tight I could barely sit straight !
Prós: This is probably the best hotel in Abidjan. The staff is friendly, especially Eric. Ask for him. He's amazing.
Contras: I didn't get the room I paid for on bookings.com. This is something that needs to be fixed and you need to be careful of.
Contras: The only thing I did not like, was that the menu, did not change often in the restaurant.
Contras: Overpriced and food quality is terrible.
Contras: two different breakfast in one room.
Prós: Cleanliness, comfort.
Contras: Breakfast menu to be improved.
Prós: Breakfast is good, security is good, staff is kind and always available
Contras: driver / taxi service should be improved
Prós: Terrible security solutions
Prós: the rooms were very clean and comfortable, room was excellent overall. The proximity to airport and the shuttle service were excellent.
Contras: The food offering in the restaurant is average for a five start hotel. the overall value is fair - as rooms are expensive - working out a 400$ a night with breakfast and dinner with drinks.
Prós: Room was very clean, well appointed and the bed was very comfortable, the hotel security looks very good. Hotel shuttle convenient
Contras: There is only one restaurant, food is average though. For such a realtively expensive hotel 400$ for room dinner and breakfast the offering should be better i think
Prós: the hotel is relatively new hence facilities are very clean with a nice fitness room
Contras: The lady head of the reception staff was not client oriented , addressed my request about paying for a late checkout in a manner short of professionalism which was a bit disappointing . The staff ...
Prós: The experience was amazing; lovely ambience,friendly staff and the pillows / bed...très confortable:-)!
Contras: customer service poor - both coffee machines in the breakfast restaurant were malfunctioning for the whole 6 night stay and staff didn't seem too bothered to fix the problem
Prós: Convenient location in Plateau
Contras: Everything other than the location. Food, room confort, laundry services...
Prós: Good breakfast with wide range of food to eat. Security at hotel is good. Centre place to move around. Hotel shuttle is good.
Contras: Very expensive room tariff, NOT worth the money we pay. Carpets on the corridor in each floor was stinking & very old. No iron box in the room, they advise all customers to go to eighth floor and ...
Prós: Friendly staff...pool...view from the bedroom window...comfortable and tasteful decor...excellent food
Contras: No business center. At the reception they will print a page or two for you. But a business hotel WITHOUT a business center???
Prós: clean rooms and pleasant staff
Contras: same breakfast menu for 6 days wifi slow
Prós: -location -Quality of food & Kitchen : a good french Chef running the kitchen +++
Contras: - room is max. 3 star room , but at 5 * price , just not acceptable tooo high price
Prós: Good buffet for breakfast and dinner but a la carte for dinner was even better--excellent. The lobby and the bar very lively, excellent outdoors area, beautiful view from the room. Staff at the ...
Contras: Service is slow at the restaurant. No problem if you are not in a hurry...I wasn't since it was my break from work.
Prós: The view from river-view side of the hotel was lovely, the bed was comfortable. The breakfast 'buffet' had a lovely extensive range of juices.
Contras: Extended our stay and included breakfast as we booked for two, but apparently we had to pay. Slow check-out due to the lady at the desk ignoring us, opted for a different room which was a great idea ...
Prós: It looked nice, modern-ish. Pool and bar were okay. The male staff were polite :) The gym was basic but did the job.
Contras: The hotel fell short of its luxury price tag, no irons in rooms. Seemed quite frugal when it came to the supply of shower gel and conditioner (one per day for two people), the bar had quite slow ...
Prós: Good location for business trip in the heart of Abidjan business area
Contras: All is closed in the district at night
Prós: Good location for business. Food good.
Contras: I read the reviews before choosing hotels and the main thing seemed to be that the rooms were old.
I figured that was ok, and I had been warned.
Still it’s a shame that the hotel does not try harder to make the rooms welcoming.
For starters the room smelled damp, given that this is a humid place I figured “fair enough”
The bed looked as though someone had recently slept in it and hastily made it. The bedcover seemed old and not so fresh. When I looked under the sheets they looked clean. But clean as though they had been washed by your roommate and not properly ironed.
The pillows look like the old pillows you have at home but which, for whatever reason, you don’t get rid of.
Still I slept well, the bed was comfortable.
Looking around the next day there are small things that the hotel could do to make it feel more welcoming, maybe a welcome note on the bed, a fresh fruit.
Also they could change the brochure with the “Room directory” that is set on the table which doesn’t need to be old and used.
The towels in the bathroom are worn out, and look like there’s an “N” inscribed on them with a marker (on closer inspection it looks like the “N” was sown).
And why is my used towel hanging on the shower curtain rod, why can’t it be on the towel rack?...
The bathtub is awkward, with the faucet coming on the side, and the shower hose bending around it, getting in the way. There are two shower head holders. Why not put the faucet behind the bathtub and put the shower head in a more convenient place and on a pole so that I can adjust the height of the shower head?
Regarding overall hotel amenities, they are basic, I did not try the gym or the pool, but the reception area and bar are ok if small.
The food is good, good variety at the buffet at each meal. I ordered a la carte and it was also quite good.
Finally, the internet connection is painfully slow, during my 4 day stay I was barely able to get anything done.
To the hotel staff: it’s great that you are renovating on the 6th and 7th floor, but in the meantime, and for the rest of the rooms, please try a little harder…
Prós: Rooms are simple but clean and functional! Good for a night or two . TV and Wifi are excellent!
Contras: Staff are slow, unconcerned and not really available. Breakfast was poor!
Prós: nothing in particular. very standard and basic room
Contras: way overpriced, room not well maintained
Prós: Nice western style Airport Hotel, just opposite of raddison
Contras: No mosquito net on the Windows or over the bet.. once you open the balcony door, you have them inside :(
Contras: I booked a room that was inclusive of breakfast and dinner. When I requested my dinner, I was told by the manager that it was not included (even though it was specified on the booking) and that I ...
Prós: Front desk staff most of them are helpful with exception of one or two they try however. Alevin shuttle driver and night auditor are best staff members and people friendly.
Contras: Restaurant/ bar staff is a mess, really poor service, even though they automatically charge 19.5% gratuity, they will bring half of your order, will never come back and check on you. Forget ...
Prós: distance from airport, cozy feeling
Contras: they should put a board for currency exchange, (by the way) very high currency exchange rate .. staff not so friendly, and make menu for the restaurant, they have main courses menu but they offer ...
Prós: Location for the purpose of my trip
Contras: Staff was just ok, not very friendly, very slow whatever the request, food was poor quality Room very basic, missing some maintenance
Prós: Restaurant is nice and swimming pool a plus. Room is good but basic and no table to do some work.
Contras: Room has no table to work on.
Prós: silent and clean
Prós: Can you extend your check out time a little further e.g 2:00pm
Contras: WIFI did not work at all At times there was no running water in the room No complimentary bottled water in room
Prós: Bathrooms poor toilet flush bad
Contras: The staff
Contras: The food could be better, the bedroom was absolutely filthy with some red stains in the bathroom like it hadn't been cleaned before I arrived. It was only after I'd been in the room and I had ...
Prós: Lovely location
Contras: The hotel needs s complete refresh - old and tatty. Check-in process slow and bureaucratic
Prós: The air conditioning was effective.
Contras: The hotel is badly run down with poor facilities that need renovation and refurbishment. Poor value for money and not fit for purpose.
Prós: Free shuttle to airport.
Contras: Food was overpriced. Wait at airport over 1 hour for shuttle to hotel.
Contras: Rooms are tired. Sanitaryware is showing its age, smell from bed linen as well. Air conditioning knob wasnt working leaving room very cold. Could have been cheaper
Prós: breakfast with a good choice, well trained stuff, clean rooms, close to the airport
Contras: changing the prices, had been there thee 3 times with room-fares from 76 to 117 €. Definitely not a hotel for passing one's holidays
Contras: no room service no porter service language Breakfast - very bad service ,food items ,plates spoons not available,
Prós: Shuttle service to the airport, very nice extra service for the guests.
Contras: No welcome drink in the room, good idea to at least put a small bottle of water especially in humid conditions were the weather is very hot and once u come to the room u need a drink of water.
Prós: Closer to the airport
Prós: Not far from the airport, very kind and helpful personal, good internet, good services
Prós: Some of the staff were nice. I slept very well
Contras: Most of the staff wouldn't care. The food was average. There was no exercising facility, the hotel looked damp and dilapidated. The room was small and there was really nothing about it. It is ...
Prós: The location and view are amazing!
Contras: The bathroom has no floor drain which turns every shower into a floor pond! The cleaning lady asked me for money since she has to dry it everyday !!! The corridors smelled !
Prós: Love it with the lagoon view
Contras: Location is in the heart of downtown and close to all stuff with exception of beach
Prós: staff was good.
Contras: breakfast could have been better. rooms were smelling.
Prós: The hotel was ok. and the facilities are good enough
Contras: They are relatively more expensive compared to other hotels that offer same quality of service. They almost confused me on my complementary breakfast as though they were hiding the information from me...
Contras: Elevator breakdown, poor AC, bathroom facilities
Prós: Hotel dirty.. Price expensive
Contras: Not thing.
Prós: Breakfast ist very good. But it can be if you look at the price ;-)
Contras: The rooms are very old, especially for the price. Ther are no meetings room available, even for 3 persons. Did not have any telefon book in the room, so in order to order an 'in room' ...
Prós: Helpful and Nice staff
Contras: Outdated hotel bathroom very low standard and old equipment
Prós: Excellent place. I should have gone for something cheaper :D
Contras: High prices for restaurant inside the hotel, but should be expected for this class of a hotel.
Prós: The location
Contras: The elevators didn't work. My reservation could not be found even though I was holding a confirmed reservation. Terrible wifi, did not meet my business traveller needs.
Prós: A localização é boa.
Contras: A cama é muito dura. O serviço de lavanderia não funciona. O restaurante e bar são caros demais para a realidade. Fui no concorrente e paguei metade. As 23:00 o bar central do hotel fecha.