Close distance to city centre/music hall, Nice breakfast I like it, Free internet without time limitation. Too expensive prices :-)
The staff was very helpfull, and there was a good atmosphere. It was a bit cold in the restaurant.
Staff was friendly, took care of my requests for taxis immediately, provided information on the downtown area for a walk. Staff was professional and available.
Helpful staff and good location. The hotel rooms are also very quiet. A bit of a queue at check out. Breakfast expensive.
excellent staff and central but peaceful location no issues
Friendly staff, good restaurant and nice rooms.
We booked for 2, checked in for 2, but room only had a blanket big enough for one and 1 towel. Upon checkout, they said we have to ask for more than one person. TV is locked so you can't play video via HDMI. I can't imagine why this hotel won an award as it is the worst for the money in Denmark.
The friendliness of the staff Nothing
Staff were extremely friendly, couldn't do enough to help. Location was excellent, easy walking to the town. Bed the most comfortable I have ever slept in
The location of the hotel is very good, good parking facilities There should be a room for kids with video games and other toys
The room was very comfortable and spacious. Good parking facilities although it was a bit expensive .Well situated very close to the city centre. Parking was a bit expensive.
Well maintained, clean facilities. Polite, efficient staff. Breakfast was excellent. Location is ideal for visiting Aarhus city centre. Would stay here again. French styling is a little too basic for my taste, but the style was well implemented and very clean.
The hotel has a great ambience and is situated in th eheart of Aarhus The heating in the annex rooms is a little marginal in winter
Beautiful relaxing decor and cleanliness. Everything No bad points
The little "extra" at breakfast: Freshly squeezed juice, fresh fruit. The location: Very central. The size of the hotel: Small.
Good location. Shower curtain very small resulting in a wet bathroom.
The breakfasts were wonderful and the furnishings throughout very nice.
i had a really good time in this hotel. i love their flim posters decoration in the bedroom and the wines in the reception room. staff are warm and lovely, even the cleaner maiden is a beauty.
The room The breakfast is not buffet. Everyday the same food.
Helpful and friendly staff. Comfortable well presented room, with good facilities. Overall very relaxing and pleasant. Nothing
Everything was so nice!Starting from the courtyard to the cozy rooms...the wine was excellent and also the breakfast was very good.The staff was so nice and friendly at us!We will reccomend this hotel and we will come back for sure!
It was close to the railway station and thus easy to get to the airport, centrally situated close to restaurants and close to the business we were attending
Good breakfast, helpful staff. Great beds. Price - too expensive for what you get.
The rooms are bright and delicately furnished and the Hästen beds very comfortable. The breakfast is also very good The rooms facing the railway line, are a bit noisy
the bed I missed a restaurant and bar
Nice desinged quiet hotel. Has it own parking. Nothing super super but very good money for value.
the seaside, and near the city the pool was very small, the exessising room was hot and small, the prices from this agency was 1500 kr moor than the hotels own prices, i rekomend all to always phone the hotel before rese.
Hotel has great views of Arhus bay. The hotel is undergoing significant building work currently, which did not affect my stay directly however some rooms in the hotel are located on the corridor now being used as the hotel entrance.
Quiet I just stayed 1 night, and I didn't use other facilities than the room and breakfast
A beautiful hotel with a million dollar view. The location of the hotel on the shores of the Kattengat cannot be topped. A minor inconvience: the breakfast room was closed and breakfast was served in a business meeting room. However, the fare was fine.
Excellent location with the sea views. The staff were very helpful, polite and hospitable.
Location and view from the room
sea view from room, quiet location
Great location and good facilities. Hotel is currently undergoing development and therefore a significant amount of building work noise can be heard from within the hotel (some areas) including hotel rooms. Building works start from approx. 08.00 so I would have been annoyed if I were a leisure traveller as building noise can be heard from some rooms. There is also no mention of this on any of the websites I reviewed inclusing the Helnan groups' site.
Very attentive reastaurant staff
It is on the beach and in the summer the water is warm
Breakfast Two single beds pushed together to make the double I booked
VEry comfortable hotel. Combines traditional and modern style very well
The very welcoming staff and the fabulous decor throughout, positively regal but also comfortable and interesting. Our room was beautiful, very comfortable and furnished with antiques or very good copies. We appreciated the nice range of hot drinks and a TV with more than CNN in English so we could have a very relaxing evening in, after we had eaten out. This was aided by the arm chairs and foot rests.! The position of the hotel is excellent, close to shops, museums and the canal side restaurants. We subsequently stayed for 2 nights in the local Radisson which was modern but also comfortable and has to be given points for the variety in its breakfast over that supplied by the Royal which was fine but certainly not as memorable as its other superb features
The location, the room & the hotel's decorum were excellent and worth the cost. The quality of coffee for breakfast (espresso and capuccino 'made to order' and charged separately) was awful. The best hotel in Aarhus should be able to fix that easily, no?
Location, style and service Toilet seat bolts must be tightened. It was not corrected during our stay.
Truly elegant and comfortable with interesting original artwork throughout.
breakfast at the room the restaurant was not like the standard of the rest of the hotel
excelent,but not for hadicap
The gent on reception was fabulous.The hotel was spotless.The suite was excellant. I would recommend this hotel to anyone.
Outstanding rooms and location. Problems with their television system.
reception staff old equipment - furniture, bathroom
the breakfast ladies everything about the hotel is run-down. In our room there was a lamp broken, the night stand was filthy, the curtains needed replacing (and properly fitted), the door handle was broken, the double room was two beds placed after each other, not next to each other, so we had to place the mattresses on the floor to sleep next to each other - 895 DKK a night to go camping - that's just preposterous!
Location Bed with bed comfort. Blanket too heavy and warm.No aircon.Overpriced.
Excellent breakfast and friendly atmosphere
Chosen the hotel for the location. Lady at the desk was very gentle at check-in and check-out Room was very basic. Breakfast room not very nice
Being able to use the computer to re-book our flights( due to being cancelled ,due to the Icelandic volcano.) Long breakfast hours. The helpfulness of all the staff on reception desk. The fact it was right by the bus route into the city with regular buses all day. The doors to the rooms made a lot of noise when being closed from the outside. This led to being woken up during the night and in the morning.
Good place when travelling with dogs, all dog owners were located in to same floor. Reception personell was very friendly. There were no airconditioning in the room, and hotel restaurant was closed on Friday evening when we arrived, and there was no possibilities to have dinner near by.
It was well located for me, fair service and reasonable price the room was very small, too cold, maintenance not very good, breakfast- pretty poor, thin walls..
Very old decor. Wifi not working.
the room was adorable, service was charming, breakfast was very good
The breakfast - a wonderful range of muesli, fruit and breads Very pleasant and helpful staff No lift. Small rooms
Quiet location, good breakfast buffet selection Service at breakfast was slow and the dining area quite crowded. The crockery was chipped and cups were stained and had handles missing. Chipped crockery is not very hygeinic.
Cosy feeling No elevator to get to 3rd floor room. Very steep and narrow staircase.
cosy atmosphere bed too soft
The excellent organic breakfast, organic products in bathroom.
The location of this hotel is superb. Easy-accessed to the city center by feet. Many beautiful and interesting boutiques on the same street where the hotel located. Breakast is also good, tasty and healthy. Our room is rather small and dark.
A possibilidade de fazer café ou chá a qualquer hora sem ter de sair do quarto
Simpatia do pessoal.
o hall de entrada Detestei:o conceito de hotel/cabina que considero errado para quem viaja porque gostamos sempre de prenoitar num local acolhedor,que não é o caso; o preço(+/-100€)inacreditavelmente exagerado por1cubículo vergonhoso sem condições(dias antes,no centro de copenhaga,paguei por APA cerca de 80€num hotel de3estrelas); o WCé tão pequeno que só cabe1pessoa de cada vez(parece1WC de rua ou de avião); às 22h,em todo o hotel,só estava a recepcionista incapaz de resolver qualquer problema para além das actividades que estava "formatada", nomeadamente não foi capaz de me ajudar a ligar à internet; o quarto não estava bem limpo de tal forma que por baixo do lavatório encontrei um lápis de olhos de senhora... enfim, uma experiência para esquecer...
Está muito bem localizado, é uma muita boa relação qualidade/preço. Obviamente não se pode esperar muito, os quartos são pequenos mas servem perfeitamente para quem quer visitar Aarhus.
Eficiência e simpatia dos funcionários, pequeno almoço farto. O espaço da cabine era reduzido embora funcional e bem aproveitado.
Nada assinalável. Os quartos para 2 pessoas só deviam ser os classificados como captain. Os commodore têm uma cama encostada á parede sendo portanto muito incomodos para 2 pessoas
Hospitalidade e simpatia é uma marca do local, o povo é cordial e amavel. A localização é excelente perto de tudo. Facil acesso.
Sala do pequeno-almoço muito espaçosa e com boa iluminação natural. Muita higiene e qualidade dos alimentos e mobiliário Quarto pequeno, de formato enviesado. À entrada o chão precisava logo de ser aspirado
Excellent friendly staff
Excellent customer service by the receptions staff. Very friendly, very helpful and clearly seeking to represent the hotel strongly. Spoke briefly to the owner too, and was impressed all round. The MASH restaurant next door (entry via hotel) is near to the best specialist steak restaurant that I have ever been to anywhere in the world. Though a separate business to the hotel, it is a great asset to the hotel. A businessman's steakhouse. My single room was very clean and well appointed, including with internet access, but a little austere. It would have been great to have a little added touch like a vase of flowers, a kettle and complimentary coffee, or a bowl of fruit - something to add to the friendliness of the room.
Free wireless available in the room. When you have a non-smoking room, the hotel is fine. Breakfast is good. The hotel has many smoking rooms, and stating you like a non-smoking room on the booking.com form, is apparently not a reason to give you a non-smoking room. I received a smoking room and was not told so, and when trying to sleep I had troubles getting into sleep because of the disgusting smell. At first nothing was possible, without extra pay. However, when really annoyed and complaining suddenly the rest of the night I could spent elsewhere in the hotel, but I did lose some valuable hours of nightrest.
Good sense of service of the staffs of the hotel front.Well trained and knowledgeable. Easy morning-call system instructed in English may be necessary.
The bed and the cover - it was really great! I would have liked a bathtub
Very clean, recently refurbished in my judgment, superb shower room, comfortable beds. Very good buffet breakfast No coffee facilities in the room, no room service. The restaurant was closed while we stayed, a temporary measure i expect.
Free parking at the other side of the road.
Breakfast was very good. Noise during night from back yard.
Location location location and very friendly staff Beds nice but rolled away from each other at night no truly a double bed since it was two single next to each other
well positioned for visiting the city the room was very small, as well as the bed. breackfast quite "simple"..., parking not included,
I must to try 3 times to choose a roon,because the first one has a lot smell,the second one th toilet has a lot smell and the third one was shit anyway old stile,bad conditions of the furniture,onwer bad behavour,no security at the night time,complete shit place
HAving to pay for the internet - for Gods sake it's 2010!!! Smell of tobaco smok in the hotelroom...
Easy access and location. The restaurant and Petrol station on site. The bedrooms were tired and the beds soft.
Nice restaurant bad Espresso, low light in the room
Good TV in the room and the room well prepared each day. Beds were very comfortable I found it rather sad that the only access to the internet was by paying a large amount of money for 24 hours when most people only need access to Emails whilst they are away from home
Nice people and good service. Nice view from the window I had to good outside to get into the restaurant
Staff were very helpful. Room was excellent particularly for a family as it was 2 separate rooms and a sitting area. Internet access was free which is always a bonus. We ate one night at the restaurant and the food was excellent - one of the best we ate in Europe. The hotel was a bit noisy early in the morning as it was right on the canal but the hotel provided ear plugs. Would have liked a separate small bottle of conditioner as well as the shampoo because now with travelling taking liquids is difficult
The resturant was awesome for dinner. Rooms are great. Noisy street life in the weekends but you can shut the doors and block most out. Breakfast was basic but ok.
Big room - nice restaurant..... The room had a bad smell, most likely from the kitchen even though it was on the top floor. The windows had to be open during the whole stay and it was freezing.
very good option for Arhus, with a large suite for the price of a small room in other hotels. Strange smell in the bathroom though, not clean enough. brasserie Ferdinand is a good restaurant
Hotel & Brasserie Ferdinand was an appartment hotel which offers all amenities necessary for a sort of pied-a-terre experience: you can cook your own meal, wash and dry your clothes etc. The staff was friendly, the service was good and the rooms were very spacious. It's not a typical hotel experience, but generally it will convenience most needs for a simple fuss free stay. There's a nightclub right across the street which can get noisy even on weekdays. The hotel is quite lovely, however it's a bit pricey for what it offers service-wise. Still, the rooms are very spacious and perhaps for some this justifies the price.
Looks new. Free internet (need cable). clean room. Quiet surroundings. Need car though to get to center city. Enough free parking. For Danish standards this is a budget hotel. NO desk or personel for checking in. This goes totally through a machine which requires your registration details. Not difficult however. Opening the windows of a warm room realised that rooms on the ground level floor lack privacy as windows open up on the passage way where pedestrian walk.
Very clean and modern facility. The electronic check in went very well, however it was somewhat confusing between the pincode and reservation number from booking.com and the (separately emailed) pin/reservation number from the hotel. I came in late and went before breakfast. Allthough vending machines were there in the hallway, I did not succeed in getting a coffee or whatever, machine gave card errors, also not clear if payable by credit card or hotelkeycard... A description in the room how to do this, or , simply, paying by coins/cash would be appreciated.
It is a very nice and clean hotel.It offers all conveniences at the price. no
Very good location, directly on a small marina on the side of the main harbour. 5 minutes drive from the downtown of Arhus only. Free parking. Very basic room furniture and restricted number of international TV channels. No proper invoice will be issued by the automatic check-in counter. Breakfast not included in the high price of the room !
Clean simple room. Calm area in Aarhus, not that far from the city center. You can borrow city-bicycle to ride it to the city center. Comfortable bed. Free parking. There was a problem with retrieving the electronic key card from the card machine in the hotel - but the hotel staff which we called by phone during the night came fast and solved the matter immediately. So it was not really negative experience.
I had a great experience here! First starting with calling Kirsten to let her know I was running late for check-in - which she informed me was quite alright. Upon arrival Kirsten was very welcoming and hospitable. I was given great information about the city and about what I was interested in (parks & museums), I was even recommended the best place to get my first smørrebrød! My room was sweet and clean with plenty of space. I had full access to kitchen/ironing board/washing machine/wifi, everything I needed. Being able to make myself tea/coffee and reheat my leftovers was very nice. I took a pleasant afternoon nap outside on the balcony upstairs while reading a book. I would absolutely stay here again! Thank you Kirsten! As a backpacker, the stairs were a challenge, though I'd hardly consider them negative.