Carros de aluguer em Aeroporto de São Diego

Prós: They use the world’s worst car, a Mitsubishi Mirage, to get you to upgrade to a better car at a price no better than their competitors.

Contras: The upgrade car was banged up, displayed many warning lights throughout the trip, and had a dim drivers side headlight that was inexplicably full of water. The car is in need of repair and never should have been rented out.

Contras: I was informed at pickup time that the vehicle couldn’t be driven out of California. I had to make alternate arrangements quickly at a time when I was under a time crunch and a lot of stress.

Prós: The car was fine, drop off was easy

Contras: The staff at pick up was rude and need customer service training. My flight landed late and the pick up office was closed (there was no mention of closing times when I booked rental). I had to rent from another company for one day (extra $ out of pocket) and come back the next day to pick up the car for the remainder of my 2 day rental. The associate told me he couldn’t reopen and that he’d create a new reservation for another $50. I got upset and told him that I wanted the car that I already paid for for the one additional day and that I refused to pay anything additional, since I had already paid for two days. He became defensive and rude and eventually opened up my original reservation and gave me the car I already paid for. Why couldn’t he do that from the start? Why did it have to escalate and have to exchange words? I’ve rented from other places and they will help you find solutions rather than trying to get more money out of you. There was no customer service etiquette or empathy for the situation, but was met with defensive remarks and anger for telling him that I wouldn’t pay more money for a reservation I already had due to them closing before my plane got in.

Prós: Lady At return was nice

Contras: When we got there they didn't have a car ready for us. They had to give us a car that was not what we ordered and it was dirty. We were overcharged since they didn't credit the prepayment and had to bring it to their attention at check out. They billed us an additional charge that showed up on or card with no explanation.

Contras: The agent at the counter lied to us and told us the insurance was required in California. Then when I questioned him bc the screen I had to initial said it was optional, he moved me to the next screen on his own so I could not read it anymore. He then tried to back track and say the conversation was recorded so I needed to confirm that I understood what he meant. The first rental we got was old, not comparable to the car promised to us at booking and the alarm went off every time we opened the car door. We had to go back and return the vehicle for a different one. Never again will I rent from them.

Contras: Horrible rental, dirty/stained, cigarette smelly interior. Tinted windows got me pulled over. Was not able to use the vehicle as planned. Reps at counter need retraining (both at start & end). will not use payless again.