Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
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terça-feira | 00:00 - 23:59 |
quarta-feira | 00:00 - 23:59 |
quinta-feira | 00:00 - 23:59 |
sexta-feira | 00:00 - 23:59 |
sábado | 00:00 - 23:59 |
domingo | 00:00 - 23:59 |
Prós: How quick it was to arrive and pick up the car.
Contras: The insurance cost was too expensive and the cost should be transparent. The car had issues, I think it was involved in an accident.
Prós: The helpful and very friendly of the agent Alberto
Contras: I don’t see nothing that you can do better.
segunda-feira | 00:00 - 23:59 |
terça-feira | 00:00 - 23:59 |
quarta-feira | 00:00 - 23:59 |
quinta-feira | 00:00 - 23:59 |
sexta-feira | 00:00 - 23:59 |
sábado | 00:00 - 23:59 |
domingo | 00:00 - 23:59 |
Prós: Staff was good but not very helpful, they gave me a quote over the phone and then try to change me over $300 dollars more of the original reservation o had made. We came to a "negotiable" price but still paid more than expected from the phone quote.
Contras: I honestly think they should stick to their prices it's no the first time this happens to me, not by Alamo but all the time is the same. Prices are rediculously higher when you are there to pick up than over the phone or even from the kayak app.
Contras: The car I reserved was not honored for me at pick up, instead they gave me another car that was not ready to be released. Halfway through my trip the oil warning cane on, checked the engine oil level and it had almost nothing so I HAD to BUY oil for this car to keep the engine from blowing. Not happy at all.
Contras: Insurance price to expensive
Prós: Never rent a car.
Contras: They just want to robe your money. I will never rent a car with them. I lost my money and they never gave me the rental car.
Prós: Car was clean and waiting for us.
Contras: The actual price quoted was not what we ended up paying. Very misleading on rental rate
Prós: The carr was very affordable on gas nice and clean
Contras: I love the service
Prós: No very rude and not helpful.
Contras: Go with a better rental agency.
Prós: They didn't honor my reservation when I arrived and wanted to charge me triple of my original contract
Contras: Didn't bother trying to accommodate me, so I went some where else
Contras: We rented a van when we got there they said they had no vans and would not have any, any time soon? The reservation meant nothing! Being in a foreign country is stressful enough but not having transportation made things harder.
Prós: Staff was friendly, car was in very good shape.
Contras: Pick-up took over 40 minutes, even though I had a reservation and confirmed it a couple hours before. They added on roadside assistance and medical insurance, even though I was clearly that I ONLY wanted the third-party protection insurance.
Contras: Arrived and the rental did have our rental on file. They claimed they had no cars, but luckily found one. Yet, had to pay over $100 more. On top of that, the car was full of live mosquitoes.
Contras: Is to expensive
Contras: The car I reserved was not honored for me at pick up, instead they gave me another car that was not ready to be released. Halfway through my trip the oil warning cane on, checked the engine oil level and it had almost nothing so I HAD to BUY oil for this car to keep the engine from blowing. Not happy at all.
Prós: Never rent a car.
Contras: They just want to robe your money. I will never rent a car with them. I lost my money and they never gave me the rental car.
Prós: Car was clean and waiting for us.
Contras: The actual price quoted was not what we ended up paying. Very misleading on rental rate
Prós: No very rude and not helpful.
Contras: Go with a better rental agency.
Prós: They didn't honor my reservation when I arrived and wanted to charge me triple of my original contract
Contras: Didn't bother trying to accommodate me, so I went some where else
Contras: We rented a van when we got there they said they had no vans and would not have any, any time soon? The reservation meant nothing! Being in a foreign country is stressful enough but not having transportation made things harder.
Prós: Staff was friendly, car was in very good shape.
Contras: Pick-up took over 40 minutes, even though I had a reservation and confirmed it a couple hours before. They added on roadside assistance and medical insurance, even though I was clearly that I ONLY wanted the third-party protection insurance.
Contras: Arrived and the rental did have our rental on file. They claimed they had no cars, but luckily found one. Yet, had to pay over $100 more. On top of that, the car was full of live mosquitoes.
Contras: Is to expensive
Prós: Staff was friendly and helpful but was still far below my worst expectations.
Contras: There needs to be a more clear communication about all incidental and or additional fees. The communication was not there and completely changed my experience from satisfactory to horrendously sub standard.
Prós: The price was good.
Contras: Waiting time was not so great.
Contras: Be open. Do not allow vendor to place pick up times when they are closed.
Contras: closing time is not what they say it is
Prós: You have to call to comunicate to them of your arrival, so you have to keep trying until you get them. Ones yiu get them they come pretty fast, the drop off was fast.
Contras: The car had a bunch of scratches all around, had no power, and half through our trip we found put the engine oil was extremely low, that explained all this noices coming through the engine. I spent a lot of time worrying this thing would break on us.
Prós: Nothing about it.
Contras: everything
DECEIVING!!!
Prós: Almost nothing.
Contras: Pretty much everything. I rented a Jeep and they didn’t even own any. Gave me a Renault suv that was low in power and all scratched up. Rental pick up isn’t even near the airport, had to use a taxi to get to location. Then the price I already paid for the rental didn’t include the insurance. Paid over $350 more when I got there otherwise I couldn’t even touch the car. Overall I wouldn’t give any stars tbh. It was a hassle and very deceiving. Don’t use kayak for car rentals period. Will never make the same mistake!!!
Misleading
Prós: At least it didn't break down.
Contras: Didn't have a system of picking up from airport..no shuttle, had to call repeatedly. Car was twice the price on reservation due to insurance which I could not waive. Car which was reserved was not there. Total different car was there. Only one car available. Hold was absurdly high. Took forever to get the incredibly small car they had. Car was dirty.
Didn’t listen a word
Prós: Nothing
Contras: No comments
Great deal and service.
Prós: The pick up and drop off was easy. The agency stayed in touch and was very helpful.
Contras: The car did have some bumps and scratches prior. We made sure to get pictures.
Wrong car
Contras: We wanted a specific car. That is why we reserved it weeks in advance. We got there and they didn’t have it. So they gave us what they wanted to give us. The car was also falling apart. We had to get a whole new rental car the day after getting ours. We also asked about shuttle service and they said they had it. When I landed I’m another country they did not..
Prós: They are not at the airport
Contras: There is no way to contact them, they are located two miles from the airport
Prós: The price was good.
Contras: Waiting time was not so great.
Great deal and service.
Prós: The pick up and drop off was easy. The agency stayed in touch and was very helpful.
Contras: The car did have some bumps and scratches prior. We made sure to get pictures.
Prós: Staff was friendly and helpful but was still far below my worst expectations.
Contras: There needs to be a more clear communication about all incidental and or additional fees. The communication was not there and completely changed my experience from satisfactory to horrendously sub standard.
Contras: Be open. Do not allow vendor to place pick up times when they are closed.
Prós: You have to call to comunicate to them of your arrival, so you have to keep trying until you get them. Ones yiu get them they come pretty fast, the drop off was fast.
Contras: The car had a bunch of scratches all around, had no power, and half through our trip we found put the engine oil was extremely low, that explained all this noices coming through the engine. I spent a lot of time worrying this thing would break on us.
Prós: Nothing about it.
Contras: everything
DECEIVING!!!
Prós: Almost nothing.
Contras: Pretty much everything. I rented a Jeep and they didn’t even own any. Gave me a Renault suv that was low in power and all scratched up. Rental pick up isn’t even near the airport, had to use a taxi to get to location. Then the price I already paid for the rental didn’t include the insurance. Paid over $350 more when I got there otherwise I couldn’t even touch the car. Overall I wouldn’t give any stars tbh. It was a hassle and very deceiving. Don’t use kayak for car rentals period. Will never make the same mistake!!!
Misleading
Prós: At least it didn't break down.
Contras: Didn't have a system of picking up from airport..no shuttle, had to call repeatedly. Car was twice the price on reservation due to insurance which I could not waive. Car which was reserved was not there. Total different car was there. Only one car available. Hold was absurdly high. Took forever to get the incredibly small car they had. Car was dirty.
Didn’t listen a word
Prós: Nothing
Contras: No comments
Wrong car
Contras: We wanted a specific car. That is why we reserved it weeks in advance. We got there and they didn’t have it. So they gave us what they wanted to give us. The car was also falling apart. We had to get a whole new rental car the day after getting ours. We also asked about shuttle service and they said they had it. When I landed I’m another country they did not..
segunda-feira | 00:00 - 23:59 |
terça-feira | 00:00 - 23:59 |
quarta-feira | 00:00 - 23:59 |
quinta-feira | 00:00 - 23:59 |
sexta-feira | 00:00 - 23:59 |
sábado | 00:00 - 23:59 |
domingo | 00:00 - 23:59 |
Contras: Letting customers know the real price, and telling them that is now required to buy full coverage insurance, and the price for it doubles the price for the rental,
Prós: Do not rent here!!
They lied to us about the car rental. Want more money (3x more). They blame all the to Kayak website do not have their inventory and intend of a full size car they want to have me a mini compact manual car from early 2000’s with a lot of damaged
Contras: No not offer this company anymore
I contact Hotwire and cancel this reservation. They told me that they try to scam us. I prefer to rent my own vehicle with budget
Contras: I had made a reservation for a vehicle with plenty of time in advance and when I show up to pick up the car, they said they no longer had the car available. They couldn’t respect the reservation price or anything.
Contras: I reserved the car with an 11AM pickup time. I called the local office to confirm that this was correct. I reached the airport and the person working there said that they didn’t have anything available, and that their system showed the reservation as 11pm. We were not able to rent the car.
Prós: The vehicle I rented was available
Contras: Insurance costs were not disclosed and turned up to be three times the rental cost.
Hidden costs
Prós: Everyone was friendly and helpful. We were shuttled to the rental agency and given a car. The car was clean and comfortable. Dropping the car off went smoothly and quickly with no delay getting us to our flight on time.
Contras: I was led to believe the price quoted online would include everything. Upon arrival we were informed of the mandatory insurance which was way more than the cost of the rental. It was definitely not what I expected to pay. They also put a very high hold on my credit card while we had the car. I would have liked to know about all of this before booking.
Car
Prós: The car was ok.
Contras: The insurance price was triple the price of the car.
Contras: Price was not accurate
Great service
Prós: Got a brand new car and staff was very helpful
Terrible experience !
Contras: Car was not in a good mechanical condition. Everyone seemed to be fine until 3 days after driving the car. The breakes were not working! I considered that to be a major issue; i was afraid I'd be in a higher risk of getter no into an accident. When I called they concluded by saying "We only act when the vehicle has a rally severe damage, and that the breaks not functioning wasn't one of them. They simply told me to take go find a mechaninc and fix it myself with no chance of my getting a different vehicle, and instead they tried persuade me with a pricier vehicle. Never again!
Contras: hidden liability fees, it's about 17$ per day
Contras: The insurance price was more than triple than the car
Hidden costs
Prós: Everyone was friendly and helpful. We were shuttled to the rental agency and given a car. The car was clean and comfortable. Dropping the car off went smoothly and quickly with no delay getting us to our flight on time.
Contras: I was led to believe the price quoted online would include everything. Upon arrival we were informed of the mandatory insurance which was way more than the cost of the rental. It was definitely not what I expected to pay. They also put a very high hold on my credit card while we had the car. I would have liked to know about all of this before booking.
Car
Prós: The car was ok.
Contras: The insurance price was triple the price of the car.
Contras: The insurance price was more than triple than the car
Contras: Letting customers know the real price, and telling them that is now required to buy full coverage insurance, and the price for it doubles the price for the rental,
Prós: Do not rent here!!
They lied to us about the car rental. Want more money (3x more). They blame all the to Kayak website do not have their inventory and intend of a full size car they want to have me a mini compact manual car from early 2000’s with a lot of damaged
Contras: No not offer this company anymore
I contact Hotwire and cancel this reservation. They told me that they try to scam us. I prefer to rent my own vehicle with budget
Contras: I had made a reservation for a vehicle with plenty of time in advance and when I show up to pick up the car, they said they no longer had the car available. They couldn’t respect the reservation price or anything.
Contras: I reserved the car with an 11AM pickup time. I called the local office to confirm that this was correct. I reached the airport and the person working there said that they didn’t have anything available, and that their system showed the reservation as 11pm. We were not able to rent the car.
Prós: The vehicle I rented was available
Contras: Insurance costs were not disclosed and turned up to be three times the rental cost.
Contras: Price was not accurate
Terrible experience !
Contras: Car was not in a good mechanical condition. Everyone seemed to be fine until 3 days after driving the car. The breakes were not working! I considered that to be a major issue; i was afraid I'd be in a higher risk of getter no into an accident. When I called they concluded by saying "We only act when the vehicle has a rally severe damage, and that the breaks not functioning wasn't one of them. They simply told me to take go find a mechaninc and fix it myself with no chance of my getting a different vehicle, and instead they tried persuade me with a pricier vehicle. Never again!
Contras: hidden liability fees, it's about 17$ per day
segunda-feira | 00:00 - 23:59 |
terça-feira | 00:00 - 23:59 |
quarta-feira | 00:00 - 23:59 |
quinta-feira | 00:00 - 23:59 |
sexta-feira | 00:00 - 23:59 |
sábado | 00:00 - 23:59 |
domingo | 00:00 - 23:59 |
Good experience in mexico
Prós: Courteous staff. Good car. Very pleased with the turn-in inspection of the car condition. Car was spotless at pick-up. (Alas, I could not turn it in as clean - washed the car the evening before turn-in, and the dusty Mexican dust took away the shine. I wanted to make it look. Better)
Contras: Did not like the explanation of the cost. At sign-in, they left me totally confused about the pricing, with the insurance. Then entered about US$400 on my credit card, as “deposit”?. When I turned the car in, they said, pay the new “bill” and your $400 is cancelled. At least that is what I think they said - I will see when I get my credit card bill later this month. If, indeed that $400 is cancelled - then National was truly excellent - the price was very reasonable (ie, very competitive). If not, kind of a rip off.
Bad Experience
Prós: Nothing
Contras: On kayak the vehicle specified a vw golf or similar. A car which was able to fit two suitcases. National offered a Nissan March instead, a car which I was only able to fit one suitcase in it's tiny trunk. I had to cancel cause the car did not provide what kayak offered. Very disappointed
Prós: The employees are very nice, and helpful
I have a broken SUV in the road. They very nice bring me another SUV. Take time but arrived
Contras: The first SUV interior seat looks duty to many spots on the seat.. not clean very well. Plus broken on the road in Mexico? And the second SUV looks ok, but star driving and feel vibrations so alignment and later the light engine come on
Prós: Overall nice, clean van; excluding one malfunctioning IP light switch which made driving in the night or in the rain (lights on) difficult. Service was personable and friendly.
Contras: My Am Ex covers car rental insurance. I checked. The person attending insisted I pay for 3rd person insurance. I declined. She would only rent me the car if she secured $18,000 on the Am EX. $18k is beyond my limit. She got an extra $130 out of me.
Ridiculous
Prós: They wanted a $1500 USD Deposit to take the car. We walked out. False advertisement.
Contras: They tried to take our vacation money... nothing compared to renting a car in the states. Never again.
This is just a drop off
Prós: Looks like they have more cara
Contras: It's hard to find
Good experience but make sure you read the fine print
Prós: Customer service, drop off/pick up experience, clean place
Contras: Insurance coverage for cars is different than the US so read the details before you commit. Insurance coverage is mandatory and comes with a large US dollar deposit. The lower the coverage you select the higher the deposit will be.
Horrible - Europcar México
Prós: Horrible experience they wouldn't take the insurance from rentacars.com so I had to purchase their insurance originally for $380 then miraculously after 1.5hra fighting them it went to $200 extra only. Also when dropping off the car they tried to charge me because there was no car manual which was never in the car to begin with and for a scratch on the rim, when I went to look at what they wanted to charge me for they were looking at a totally different car. HORRIBLE HORRIBLE EXPERIENCE, I will never use rentalcars.com nor Europcar again.
Overpriced insurance packages
Prós: Get a car from a local hotel.
Prós: The car was nice and clean
Contras: When I did the reservation it was for 47dlls and at the end I paid over 300dls because of the insurance. ..
Plus the car was not available and had to take another one.
Good experience in mexico
Prós: Courteous staff. Good car. Very pleased with the turn-in inspection of the car condition. Car was spotless at pick-up. (Alas, I could not turn it in as clean - washed the car the evening before turn-in, and the dusty Mexican dust took away the shine. I wanted to make it look. Better)
Contras: Did not like the explanation of the cost. At sign-in, they left me totally confused about the pricing, with the insurance. Then entered about US$400 on my credit card, as “deposit”?. When I turned the car in, they said, pay the new “bill” and your $400 is cancelled. At least that is what I think they said - I will see when I get my credit card bill later this month. If, indeed that $400 is cancelled - then National was truly excellent - the price was very reasonable (ie, very competitive). If not, kind of a rip off.
Prós: The car was nice and clean
Prós: Overall nice, clean van; excluding one malfunctioning IP light switch which made driving in the night or in the rain (lights on) difficult. Service was personable and friendly.
Contras: My Am Ex covers car rental insurance. I checked. The person attending insisted I pay for 3rd person insurance. I declined. She would only rent me the car if she secured $18,000 on the Am EX. $18k is beyond my limit. She got an extra $130 out of me.
Good experience but make sure you read the fine print
Prós: Customer service, drop off/pick up experience, clean place
Contras: Insurance coverage for cars is different than the US so read the details before you commit. Insurance coverage is mandatory and comes with a large US dollar deposit. The lower the coverage you select the higher the deposit will be.
Contras: When I did the reservation it was for 47dlls and at the end I paid over 300dls because of the insurance. ..
Plus the car was not available and had to take another one.
Bad Experience
Prós: Nothing
Contras: On kayak the vehicle specified a vw golf or similar. A car which was able to fit two suitcases. National offered a Nissan March instead, a car which I was only able to fit one suitcase in it's tiny trunk. I had to cancel cause the car did not provide what kayak offered. Very disappointed
Prós: The employees are very nice, and helpful
I have a broken SUV in the road. They very nice bring me another SUV. Take time but arrived
Contras: The first SUV interior seat looks duty to many spots on the seat.. not clean very well. Plus broken on the road in Mexico? And the second SUV looks ok, but star driving and feel vibrations so alignment and later the light engine come on
Ridiculous
Prós: They wanted a $1500 USD Deposit to take the car. We walked out. False advertisement.
Contras: They tried to take our vacation money... nothing compared to renting a car in the states. Never again.
This is just a drop off
Prós: Looks like they have more cara
Contras: It's hard to find
Horrible - Europcar México
Prós: Horrible experience they wouldn't take the insurance from rentacars.com so I had to purchase their insurance originally for $380 then miraculously after 1.5hra fighting them it went to $200 extra only. Also when dropping off the car they tried to charge me because there was no car manual which was never in the car to begin with and for a scratch on the rim, when I went to look at what they wanted to charge me for they were looking at a totally different car. HORRIBLE HORRIBLE EXPERIENCE, I will never use rentalcars.com nor Europcar again.
Overpriced insurance packages
Prós: Get a car from a local hotel.
segunda-feira | 00:00 - 23:59 |
terça-feira | 00:00 - 23:59 |
quarta-feira | 00:00 - 23:59 |
quinta-feira | 00:00 - 23:59 |
sexta-feira | 00:00 - 23:59 |
sábado | 00:00 - 23:59 |
domingo | 00:00 - 23:59 |
segunda-feira | 00:00 - 23:59 |
terça-feira | 00:00 - 23:59 |
quarta-feira | 00:00 - 23:59 |
quinta-feira | 00:00 - 23:59 |
sexta-feira | 00:00 - 23:59 |
sábado | 00:00 - 23:59 |
domingo | 00:00 - 23:59 |
Contras: I recommend
Prós: Nothing
Contras: Customer service is terrible
I assumed they'd get me for insurance and it ended up being less
Prós: They were very kind and professional. It ended up being less than I thought. I paid around $288 for a Sunday AM to Friday PM rental which included full coverage. Not bad really. The car was clean and ran great as well. TIP: When driving in Mexico be prepared to always pay in pesos and remember that it is always full service (you can't pump your own gas).
Contras: Auto rental insurance in Mexico is different than in the USA. I expected that. It ended up being less than I thought. I paid around $288 for a Sunday AM to Friday PM rental which included full coverage. Not bad really.
Contras: I would not recommend this place to anyone. My reservation was not validated, even with 3+ month notice. No customer service. No options for lack of vehicle availability!
Horrible!
Prós: Nothing at all!
Contras: Didn’t like the customer service
Hidden fees
Wait time
False advertising
Everything was completely horrible!
Waited 2 hours for a shuttle that never showed up.
Tried to call the company and all the number were “out of service”
Finally arrived to the office (thanks to an overpriced taxi) and the office worker said our rental would be another 1,300$ US dollars! Only 100$ would be returned as a deposit.
Everything was simply horrible!
Contras: I didn't like the car at ALL! I didn't get the car I wanted the car seat was worthless and insurance was too high for the car they gave me
Prós: the car over all was ok
Contras: the contact was not respected i endinnng paying #3 times mor as was in my reservation
Hidden fees
Prós: The vehicles comfort and style
Contras: The vehicle wasn't ready upon arrival, the hidden fees, must purchase their insurance .
Prós: Absolutely nothing !
Contras: Everything ! Absolutely terrible service! I had problems renting a car twice from you! Will never use this company or recommend it to anyone
Contras: I recommend
I assumed they'd get me for insurance and it ended up being less
Prós: They were very kind and professional. It ended up being less than I thought. I paid around $288 for a Sunday AM to Friday PM rental which included full coverage. Not bad really. The car was clean and ran great as well. TIP: When driving in Mexico be prepared to always pay in pesos and remember that it is always full service (you can't pump your own gas).
Contras: Auto rental insurance in Mexico is different than in the USA. I expected that. It ended up being less than I thought. I paid around $288 for a Sunday AM to Friday PM rental which included full coverage. Not bad really.
Prós: Nothing
Contras: Customer service is terrible
Contras: I would not recommend this place to anyone. My reservation was not validated, even with 3+ month notice. No customer service. No options for lack of vehicle availability!
Horrible!
Prós: Nothing at all!
Contras: Didn’t like the customer service
Hidden fees
Wait time
False advertising
Everything was completely horrible!
Waited 2 hours for a shuttle that never showed up.
Tried to call the company and all the number were “out of service”
Finally arrived to the office (thanks to an overpriced taxi) and the office worker said our rental would be another 1,300$ US dollars! Only 100$ would be returned as a deposit.
Everything was simply horrible!
Contras: I didn't like the car at ALL! I didn't get the car I wanted the car seat was worthless and insurance was too high for the car they gave me
Prós: the car over all was ok
Contras: the contact was not respected i endinnng paying #3 times mor as was in my reservation
Hidden fees
Prós: The vehicles comfort and style
Contras: The vehicle wasn't ready upon arrival, the hidden fees, must purchase their insurance .
Prós: Absolutely nothing !
Contras: Everything ! Absolutely terrible service! I had problems renting a car twice from you! Will never use this company or recommend it to anyone
segunda-feira | 00:00 - 23:59 |
terça-feira | 00:00 - 23:59 |
quarta-feira | 00:00 - 23:59 |
quinta-feira | 00:00 - 23:59 |
sexta-feira | 00:00 - 23:59 |
sábado | 00:00 - 23:59 |
domingo | 00:00 - 23:59 |
Prós: When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever.
Contras: Everything..........When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever......…Lastly I forgot to mention that they want to charge you a almost 3000 US dlls deposit to rent from them even though you get the full coverage insurance...Whoever does not listen to me and rents from them will definitely regret it when the arrive to their office......
Prós: Nothing what i expected, terrible service and hidden charges, not the price they say it is.
Contras: Accurate pricing
They didn't respect the reservation with you guys
Prós: Nothing
Contras: The service poor, the insurance with kayak reservation was to expensive (about $900.00dollars total) overall I was not happy, also I lost one of the tire cover and I had to pay to Payless cash there $1,300.00pesos because they said insurance didn't cover it.
Give your review a headline
Prós: There was no shuttle to transport us from the Airport to the rental location, tried calling and no one was available. Arrived at location by taxi and there was no represetative there to assist.
Prós: When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever.
Contras: Everything..........When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever......…Lastly I forgot to mention that they want to charge you a almost 3000 US dlls deposit to rent from them even though you get the full coverage insurance...Whoever does not listen to me and rents from them will definitely regret it when the arrive to their office......
Prós: Nothing what i expected, terrible service and hidden charges, not the price they say it is.
Contras: Accurate pricing
They didn't respect the reservation with you guys
Prós: Nothing
Contras: The service poor, the insurance with kayak reservation was to expensive (about $900.00dollars total) overall I was not happy, also I lost one of the tire cover and I had to pay to Payless cash there $1,300.00pesos because they said insurance didn't cover it.
Give your review a headline
Prós: There was no shuttle to transport us from the Airport to the rental location, tried calling and no one was available. Arrived at location by taxi and there was no represetative there to assist.
segunda-feira | 00:00 - 23:59 |
terça-feira | 00:00 - 23:59 |
quarta-feira | 00:00 - 23:59 |
quinta-feira | 00:00 - 23:59 |
sexta-feira | 00:00 - 23:59 |
sábado | 00:00 - 23:59 |
domingo | 00:00 - 23:59 |
Prós: Customer service representatives were friendly
Contras: The company making you purchase additional insurance was annoying when I had already purchased it through a third party company. Additional 260 was not necessary
Contras: The vehicle couldve been in better conditions. The driver’s seat was broken and the seats were dirty. Also, I reserved a Jetta and they gave me a Vento. They would not honor my reservation for the vehicle I reserved.
Contras: The whole experience was a mess! Ordered a Suburban, got a dated minivan. Took 2 hrs to prepare the car. People before us had waited 3 hrs. Most unorganized and disappointing experience with a rental I’ve ever had.
Prós: The only thing I liked, was i was running g late and they took me to the airport right away.
Contras: They can refund me the deposite right away not keep it for ransom it's been a mouth already and nothing is happening need to make a claim.
Prós: The staff upon return was courteous and polite.
Contras: Don’t allow me to book for a certain price and then TRIPLE it once I’m there! Completely unacceptable! Felt like I was taken advantage of!! Will never use Budget again!
Contras: Took too long to get the car. Short on staff.
Contras: Cobraron US$80 al recibir el coche porque segun ellos en Mexico, se exige un Liability mayor al incluido en la reserva inicial de $750.000 pesos mexicanos, y que debe ser el seguro por $2 millones de pesos mex.
la Camioneta no estaba en las mejores condiciones, plumillas del limpiavidrios defectuos
Prós: Nothing
Contras: Everything
Contras: Check in was long, we had to wait for a while for the guy to wash the car. It arrived when we did so we understood we needed to wait for them to prepare it for us, but he washed others even after he was told to wash ours first. Also no car manual MUCH needed bc we got a flat tire!!
Prós: DO NOT RENT HERE, they alter the prices so much
Horrible
Contras: Renting a car in Mexico is horrible they don’t tell you until you get there that you have to purchase their insurance that cost about $15-$2500 .
Took like two hours to get a car!
Prós: Nothing
Contras: It took way to long to get a car almost two hours. They don’t have that much staff I’ve been to other budgets where I’m in and out with a car in less then 20 min. Wouldn’t rent from them again.
Prós: Customer service representatives were friendly
Contras: The company making you purchase additional insurance was annoying when I had already purchased it through a third party company. Additional 260 was not necessary
Contras: The vehicle couldve been in better conditions. The driver’s seat was broken and the seats were dirty. Also, I reserved a Jetta and they gave me a Vento. They would not honor my reservation for the vehicle I reserved.
Contras: The whole experience was a mess! Ordered a Suburban, got a dated minivan. Took 2 hrs to prepare the car. People before us had waited 3 hrs. Most unorganized and disappointing experience with a rental I’ve ever had.
Prós: The only thing I liked, was i was running g late and they took me to the airport right away.
Contras: They can refund me the deposite right away not keep it for ransom it's been a mouth already and nothing is happening need to make a claim.
Prós: The staff upon return was courteous and polite.
Contras: Don’t allow me to book for a certain price and then TRIPLE it once I’m there! Completely unacceptable! Felt like I was taken advantage of!! Will never use Budget again!
Contras: Cobraron US$80 al recibir el coche porque segun ellos en Mexico, se exige un Liability mayor al incluido en la reserva inicial de $750.000 pesos mexicanos, y que debe ser el seguro por $2 millones de pesos mex.
la Camioneta no estaba en las mejores condiciones, plumillas del limpiavidrios defectuos
Prós: Nothing
Contras: Everything
Contras: Check in was long, we had to wait for a while for the guy to wash the car. It arrived when we did so we understood we needed to wait for them to prepare it for us, but he washed others even after he was told to wash ours first. Also no car manual MUCH needed bc we got a flat tire!!
Prós: DO NOT RENT HERE, they alter the prices so much
Horrible
Contras: Renting a car in Mexico is horrible they don’t tell you until you get there that you have to purchase their insurance that cost about $15-$2500 .
Took like two hours to get a car!
Prós: Nothing
Contras: It took way to long to get a car almost two hours. They don’t have that much staff I’ve been to other budgets where I’m in and out with a car in less then 20 min. Wouldn’t rent from them again.
segunda-feira | 00:00 - 23:59 |
terça-feira | 00:00 - 23:59 |
quarta-feira | 00:00 - 23:59 |
quinta-feira | 00:00 - 23:59 |
sexta-feira | 00:00 - 23:59 |
sábado | 00:00 - 23:59 |
domingo | 00:00 - 23:59 |
Prós: Nothing
Contras: Stop scamming people. Just because I didn’t want to buy the insurance I was forced to take the worst car.
Contras: I did not rent a car with them bc they didn’t have the car any longer for rent.
Prós: The dollar location is closed said to go to thrifty, my rental online was 100$ when I talked to thrifty, they wanted 750$!!!!!
Contras: Everything
Prós: They are pretty efficient to pick you up and drop you off
Contras: We arrived over two hours late and they have cancel my reservation they also need to stop forcing people to buy insurance it’s optional and if you don’t buy insurance they don’t give you the car
Prós: Nothing when I went they didn't have the car and wanted to sell me something more expensive
Car requested not available
Prós: They had a car
Contras: We rented a standard SUV but they did not have the car available. They only had a standard car. It was the last car they had in the lot.
Cancelled at last moment over priced
Contras: I didn’t get the rental after all, ended up going with another agency for half the price same value. Insurance was unbelievably expensive.
Contras: When I got there they change the price it was extremely more expensive so I decided not to rent any car
Worset ever
Prós: They did not accept your rate it was 4 times the amount.
Make sure you add insurance
Contras: I truly dislike the fact that insurance is not included on the package.
I click on the add on for it and when I got there they wouldn't honor it because it's Through a third party. Racing the rental price to about $300 instead of the $60
Prós: I can tell you that the experience in dollar Gja was poor, but the past experience in Monterrey Dollar was great! I have to return to Mty and hope to get a good service!
Contras: I was suppose to pick up at 8pm...but they told me that they did not know at what time the next day so I just did not return...bad experience in Guadalajara 's office
Don't depend on your car to be there
Contras: My flight was scheduled to arrive at 6:30 am. I placed the pick up time for 7:00 am. My flight was delayed by. 40 minutes and my reservation was not there when I went to pick up my car. I was at the counter at 7:30. I was told my reservation was forfeited because I didn't pick it up at 7:00.
Prós: Nothing
Contras: Stop scamming people. Just because I didn’t want to buy the insurance I was forced to take the worst car.
Contras: I did not rent a car with them bc they didn’t have the car any longer for rent.
Prós: The dollar location is closed said to go to thrifty, my rental online was 100$ when I talked to thrifty, they wanted 750$!!!!!
Contras: Everything
Prós: They are pretty efficient to pick you up and drop you off
Contras: We arrived over two hours late and they have cancel my reservation they also need to stop forcing people to buy insurance it’s optional and if you don’t buy insurance they don’t give you the car
Prós: Nothing when I went they didn't have the car and wanted to sell me something more expensive
Car requested not available
Prós: They had a car
Contras: We rented a standard SUV but they did not have the car available. They only had a standard car. It was the last car they had in the lot.
Cancelled at last moment over priced
Contras: I didn’t get the rental after all, ended up going with another agency for half the price same value. Insurance was unbelievably expensive.
Contras: When I got there they change the price it was extremely more expensive so I decided not to rent any car
Worset ever
Prós: They did not accept your rate it was 4 times the amount.
Make sure you add insurance
Contras: I truly dislike the fact that insurance is not included on the package.
I click on the add on for it and when I got there they wouldn't honor it because it's Through a third party. Racing the rental price to about $300 instead of the $60
Prós: I can tell you that the experience in dollar Gja was poor, but the past experience in Monterrey Dollar was great! I have to return to Mty and hope to get a good service!
Contras: I was suppose to pick up at 8pm...but they told me that they did not know at what time the next day so I just did not return...bad experience in Guadalajara 's office
Don't depend on your car to be there
Contras: My flight was scheduled to arrive at 6:30 am. I placed the pick up time for 7:00 am. My flight was delayed by. 40 minutes and my reservation was not there when I went to pick up my car. I was at the counter at 7:30. I was told my reservation was forfeited because I didn't pick it up at 7:00.
Prós: Nothing at all never got a car rental !!!!
Contras: Everything specially don’t lie about prices insurance etc ....
Prós: I did NOT like that I was not able to use the insurance I purchased through Kayak with this rental company. I WASTED MY MONEY
Contras: A whole lot. How about you don’t offer insurance when the rental company is not going to accept it, requiring you to purchase additional insurance.
Prós: The car was nice
Contras: They did not honor the price that I booked with you guys, although I showed my confirmation for the booking they said I booked for a smaller size car (which was not true) we had car problems and got stranded with a broke down van, plus they stole some of our gas. Worst experience with a car rental
Rip off
Prós: Nothing !
Contras: I rented the car I was given a price online. I was to pay at pick up. Once I got to Mexico to pick up the car, Europcar try to charge my credit card $9,000 US Dollars for insurance protection. I declined it online because my credit card covers any theft or accidents. The gentleman at the rental place said that he needed me to send him my visas terms and conditions which I did. He then said he still needed to place a hold. Because of the large amount the bank placed a fraud alert, and shortly after he attempted to run my card for the $9,000 US dollars I saw that they had a sign in Spanish that read that if you purchase insurance with them then there would be a $5,000 Mexican pesos hold on the card. In the end because of the fraud alert and such they ended up placing the insurance I left a $700 US dollar deposit and upon return I was charged almost $200 US dollars for the vehicle which I only rented for 2 1/2 days. They overcharged me, my initial quote was for $70 US dollars. I am extremely dissatisfied. The only good news is that I called my credit card company and explained the situation and they will submit a claim so that I only pay my quoted amount. Locals told me that yes I was ripped off and that next time I should pay ahead of time rather than waiting to pay at pick up.
Did not honor reservation price. Tried to scam for a lot more!
Prós: Nothing. I left without the car.
Contras: Iended up leaving without the car. They did not honor my reservation and prepurchased insurance. They argied that Kayaks reservation was just a booking fee that was not shared with the rental agency and that they did not accept the prepurchased insurance. They wanted to charge 10 times more likely what I was quoted and I prepaid. This company is a horrible scam!
It was terrible
Prós: Nothing
Prós: Nothing
Contras: Everything. Tried to charge me for a car I had already prepaid. Then the rate they quoted me was double what I had booked. They didn't care and didn't try to fix or check the mistake. They completely ignored me and went back to playing on their phone. Walked out and rented from another agency (much more credible, larger chain) for a much better price and WAY better service.
Unprofessional/Irresponsable
Contras: Nobody was at the counter when I got there and their office was closed. Terrible
Contras: They didn't have a car when we arrived. Only available for prepaid customers had go elsewhere.
They do not honor the price given when recerving
Contras: I was given a price when I booked and to my suprise when I arrived they added "insurance and a charge for dropping off the car at another location" the total was almost $400.00 more. RIDICULOUS
Prós: Nothing at all never got a car rental !!!!
Contras: Everything specially don’t lie about prices insurance etc ....
Prós: I did NOT like that I was not able to use the insurance I purchased through Kayak with this rental company. I WASTED MY MONEY
Contras: A whole lot. How about you don’t offer insurance when the rental company is not going to accept it, requiring you to purchase additional insurance.
Prós: The car was nice
Contras: They did not honor the price that I booked with you guys, although I showed my confirmation for the booking they said I booked for a smaller size car (which was not true) we had car problems and got stranded with a broke down van, plus they stole some of our gas. Worst experience with a car rental
Rip off
Prós: Nothing !
Contras: I rented the car I was given a price online. I was to pay at pick up. Once I got to Mexico to pick up the car, Europcar try to charge my credit card $9,000 US Dollars for insurance protection. I declined it online because my credit card covers any theft or accidents. The gentleman at the rental place said that he needed me to send him my visas terms and conditions which I did. He then said he still needed to place a hold. Because of the large amount the bank placed a fraud alert, and shortly after he attempted to run my card for the $9,000 US dollars I saw that they had a sign in Spanish that read that if you purchase insurance with them then there would be a $5,000 Mexican pesos hold on the card. In the end because of the fraud alert and such they ended up placing the insurance I left a $700 US dollar deposit and upon return I was charged almost $200 US dollars for the vehicle which I only rented for 2 1/2 days. They overcharged me, my initial quote was for $70 US dollars. I am extremely dissatisfied. The only good news is that I called my credit card company and explained the situation and they will submit a claim so that I only pay my quoted amount. Locals told me that yes I was ripped off and that next time I should pay ahead of time rather than waiting to pay at pick up.
Did not honor reservation price. Tried to scam for a lot more!
Prós: Nothing. I left without the car.
Contras: Iended up leaving without the car. They did not honor my reservation and prepurchased insurance. They argied that Kayaks reservation was just a booking fee that was not shared with the rental agency and that they did not accept the prepurchased insurance. They wanted to charge 10 times more likely what I was quoted and I prepaid. This company is a horrible scam!
It was terrible
Prós: Nothing
Prós: Nothing
Contras: Everything. Tried to charge me for a car I had already prepaid. Then the rate they quoted me was double what I had booked. They didn't care and didn't try to fix or check the mistake. They completely ignored me and went back to playing on their phone. Walked out and rented from another agency (much more credible, larger chain) for a much better price and WAY better service.
Unprofessional/Irresponsable
Contras: Nobody was at the counter when I got there and their office was closed. Terrible
Contras: They didn't have a car when we arrived. Only available for prepaid customers had go elsewhere.
They do not honor the price given when recerving
Contras: I was given a price when I booked and to my suprise when I arrived they added "insurance and a charge for dropping off the car at another location" the total was almost $400.00 more. RIDICULOUS
segunda-feira | 00:00 - 23:59 |
terça-feira | 00:00 - 23:59 |
quarta-feira | 00:00 - 23:59 |
quinta-feira | 00:00 - 23:59 |
sexta-feira | 00:00 - 23:59 |
sábado | 00:00 - 23:59 |
domingo | 00:00 - 23:59 |
segunda-feira | 00:01 - 23:59 |
terça-feira | 00:01 - 23:59 |
quarta-feira | 00:01 - 23:59 |
quinta-feira | 00:01 - 23:59 |
sexta-feira | 00:01 - 23:59 |
sábado | 00:01 - 23:59 |
domingo |
segunda-feira | 00:01 - 23:59 |
terça-feira | 00:01 - 23:59 |
quarta-feira | 00:01 - 23:59 |
quinta-feira | 00:01 - 23:59 |
sexta-feira | 00:01 - 23:59 |
sábado | 00:01 - 23:59 |
domingo |
segunda-feira | 06:00 - 23:00 |
terça-feira | 06:00 - 23:00 |
quarta-feira | 06:00 - 23:00 |
quinta-feira | 06:00 - 23:00 |
sexta-feira | 06:00 - 23:00 |
sábado | 06:00 - 23:00 |
domingo | 06:00 - 23:00 |
As empresas de aluguer de carros que oferecem serviços de transporte de Aeroporto de Guadalajara Miguel Hidal para locais fora do aeroporto são a Ace, Advantage, Alamo, Avis, Budget, Dollar, Economy Rent a Car, Enterprise, Europcar e a Hertz.