Prós: Will definitely recommended this hotel to friends and family great service and clean rooms with nice decor...
Contras: Loved the location, friendly service, clean rooms and overall feel.
Prós: I liked they had fresh fruit and juice of course along with hot foods for breakfast. I was very surprised they served wine, beer with dinner was nice after long day. The staff was awesome!
Contras: That the maids didn't understand English or acted like they didn't. The shower is huge and shower head is small. No door or curtain to hold heat in. So it was very drafty and cold especially for my 2 yr old.
Prós: Nothing really, I never check in because the HOTEL WANTED 100.00 for my dog to stay one night (not --- per night, but ---- per stay, but I was only staying one night and thus 100.00 for my dog for ONE NIGHT. Main reasons for poor ratings.
Contras: THE HIGH 100.00 to bring your pet. They should have let me change dates on my reservation, but it was non-refundable. Poor experience rating is true. my Room, Cleanliness, Staff ratings could be great if I check in. Location is good, I know where it was.
Prós: nice, clean, great location, modern, great breakfast, awesome experience.
Prós: Great continental breakfast, room was clean and great hospitality from front desk!
Contras: Not real major but housekeeping forgot to take out trash from previous tenants and there was food in it tucked under sink so had a little smell
Prós: I have stayed in other Residence Inns but this particular one is exceptional. May be because is is new. I will stay there again when next I visit Tyler.
Prós: Comfortable rooms. Great floor plan of the King studio. Good breakfast choices. Friendly staff.
Prós: Loved this hotel! Clean, well laid out space with a cozy feel!
Prós: We had a great time and enjoy everything about Residence Inn of Tyler.
Prós: great bed and cleanliness
Prós: Clean. Pics and other reviews accurate for the most part
Contras: Only gripe is the pool was nasty. The bottom and sides were covered in a green slime. We opted to not swim. We asked the maintenance guy about when the pool was last cleaned and he had no Idea. He only worked 2 days / week. Everything else was good
Prós: Three staff was very helpful.
Prós: The breakfast, and heated pool was awsome.
Contras: There was not hot water to take showers with.
Prós: The nicest hotel with the best location in Tyler, Texas.
Prós: Very convenient, clean, and room was nice and cool upon arrival. Great for the price!
Prós: Very clean and well maintained with an updated look. Only one staff member was slightly non professional . This is probably one of the nicest hotels in Tyler
Prós: Personable - staff helpful -rest was misserable!!
Contras: Air unit directly outside my window- made noise all night horrible view to have to open window just to be greeted by loud equipment. Room not clean at check-in. Blankets cold. Most tv channels didnt match up & stations were scrambled- horrible reception-
Prós: It was almost brand new.
Contras: It did not have a complementary breakfast.
Prós: I won't be back, the hotel was nice but no complimentary breakfast, no room service and I spilt a little wine on the sheets and they charged me $20, wine stains come out. Ridiculous!!!!
Prós: Rooms were very clean, location was easy to get to. Landscaping, even in winter, was beautiful. Will definately stay there again.
Prós: The convenience to my event
Contras: They are in the middle of construction and the appearance is tainted inside. No access to the bistro to eat
Prós: Great room for the money, very clean. Loved the bathroom.
Contras: The "adjustable firmness bed" had one setting, hard as a rock. Not sure if it was just broke or what, but the adjustment nob did nothing. That is the only complaint. Eventing else was wonderful.
Prós: The area is nice. The facilities are new and clean.
Contras: We were a little surprised that they did not clean the room during our two day stay, just replaced the towels in the bathroom. Not a huge deal as it was just two adults in the room but still surprising.
Prós: next door to my knee doctor. close to food and shopping
Contras: slight cigar or pipe smoke in room
really need new pillow cases
Prós: Spacious room and kitchen
Contras: Motel was nearly empty and they put us right on the busy road and put people above us that where noisy. Really?? Never had that happen to us. If it was full I could see having someone above us but not when it is almost empty motel.
Prós: My girls and I do a "Girls Trip" every summer. We went to Canton to Trade Days but we didn't want to stay in Canton do we chose Tyler. So glad we did. Your hotel was such a great place to stay. Everything was very nice. Your staff was Amazing. Thank you for a Great 2016 Girls Trip. It was differently a success.
Prós: Super clean!!!!
Contras: The tv in living area did not work. We were already settled in, by the time another room was offered. Would have scored higher - except for tv.
Prós: The room set up was nice. Upstairs and downstairs, full kitchen and two full baths. The breakfast was good.
Contras: The suite was not clean. Old food left in the kitchen. Ash trays left behind when it's a non smoking room and the angel of smoke. The floors were not vacuumed, the vents were filthy, behind the Murphy bed was so filthy looks like hadn't been cleean in months!
Prós: Clean Rooms -- Friendly Staff -- No Problems
Contras: They ask but make sure that you say ground floor when you want a ground floor unit during -- check in
Or you will be walking up a flight of stairs -- Two story detached buildings More private but the trade of Is walking up the stairs.
Prós: The bed was comfortable and the tv was a nice flatscreen.
Contras: I was checked into an upstairs room during an ice and snow storm. The exterior stairs were dangerous. The hot water took forever to even get warm and by the end of the shower it was scalding hot. The next morning I turned the water all the way to hot and timed it. It took almost 40 min to get hot. I paid $119 a night for the first 2 nights and had to add an additional night at $99 because of the ice and snow. That was way overpriced at either rate for the facilities. To be fair they did say they were renovating. The staff at the front desk was pleasant. They did offer to send maintanence to see about the hot water issue but I was staying to be close to work during the ice storm and did not want to deal with staying up and waiting on them to work on it after working all day. Breakfast was filling and edible but that is they only good thing I can think to say about it. Over all just grungy and old. The unit had a full kitchen but it didnt look clean enough to cook and eat in. The lighting was so poor everywhere except above the sink in the bathroom it was hard to get anything done.
Prós: Ao lado de meu médico do joelho. perto de comida e compras
Contras: À charutos de fumo ou de tubo no quarto
Realmente precisa de novos casos de almofadas
Contras: When I booked , tjhe price was for a pool view room. Window opened to a dark inside room. Hard beds The television could not get MSNBC, the only channel I Watch. They sent someone up but we never could get the station. It was listed on the card.
Contras: When I checked in it was a raining heavily outside and I dripped water everywhere at check in. It was embarrassing and I wished they would have offered me a towel. The WIFI was out the entire time of my stay which made it impossible to do my work.
Contras: Breakfast not included in rate. Breakfast buffet at $12pp was too pricey.
Prós: Good location, friendly staff
Contras: Room keys had to be rekeyed four times during this stay. A real pain when your room is on the 4th floor.
Prós: Nice beds.
Contras: Not really.
Prós: Location, location, location. Room was excellent Workout room available. A/c worked good Door card worked good.
Prós: Very clean and friendly staff
Prós: Wonderful staff!
Contras: My incidentals deposit is taking entirely too long to be refunded.
Prós: Laundry available, polite staff, beautiful rooms and pool area.
Contras: No free breakfast, need to be able to put room deposit down in cash.
Prós: The price was good.
Contras: The hotel was further off of the interstate than we expected.
Prós: I stay at a major chain hotel for my work weekly and this hotel was one of the nicest I have stayed in . Everything about it was so much nicer than what I normally stay in . I will definitely come back and will definitely recommend !
Contras: No .. Front desk was not particularly friendly but it was fine !
Prós: Decided to stay overnight at the last minute. Easily found a room in our price range. Check in was a breeze. Room nice and breakfast was great. Teenage kids even enjoyed it.
Prós: The room was very nice and clean. The free breakfast was very good with hot items like waffles, sausage biscuits and many other things.
Contras: Our room was next to housekeeping and the washer was noisey when filling up at 7am. Not a big deal because we were up early anyway. The tub also was slow draining.
Prós: Limpar amigável segura
Prós: Decidi passar a noite no último minuto. Foi fácil encontrar um quarto na nossa faixa de preço. Check-in foi uma brisa. Bom quarto e café da manhã foi ótimo. Até meus filhos adolescentes gostaram.
Contras: Needs renovation beyond just paint and fixtures.
Prós: Price, customer service, early breakfast, quiet atmosphere
Prós: Spacious room.
(Mostly) helpful staff.
Contras: All surfaces in the room were sticky.
Prós: I liked that it was close to where I needed to be and I was able to check in about an hour early. Quick check in and out. Friendly enough. The bed was comfy.
Contras: Didnt like that was in the very back, felt secluded. Was constantly checking on my car as there were people from the auto shop hanging out in the alley adjacent to the parking lot. I did not feel comfortable back there by myself.
The hotel is old, just re-done. As evident by some wear.
Prós: Nice TV.
Contras: Necessidades de reforma além de pintura e acessórios.
Prós: Preço, o serviço de apoio ao cliente, pequeno-almoço cedo, ambiente tranquilo
Prós: Quarto espaçoso.
(principalmente) equipe atenciosa.
Contras: Todas as superfícies no quarto foram pegajoso.
Prós: Rooms and bathrooms were very clean.
Everything you need, but you're not paying for extras you don't.
Free breakfast with healthy options.
About a 15 minute drive to the airport.
Nice TVs, with plenty of options.
Employees I came in contact with all seemed personable.
Contras: No grubhub (which isn't their fault) options.
Lack of non-fast food options nearby (again, not their fault).
Task lighting not so great (if you're working, it's not ideal).
Lack of outlet for cell phone near bed to keep phone charging and use alarm. (it's a little thing, but would be a nice touch).
Prós: The staff was very friendly and efficient when we check in!
Contras: The musty smell of the room.
Prós: It was clean and good location
Prós: We were cautiously optimistic because after booking the room we read some negative reviews. We were pleasantly surprised however when we arrived. The hotel and room were clean and the staff was very nice.
Contras: The breakfast could have included a few more items. A little more variety of fruits and pastries.
Prós: Absolutely nothing - beware of the hotel check in and hotel general manager altering your bill and not telling you!!... Filed a complaint with my credit card company that I was overbilled 31.00...
Contras: Appparently the manager and the desk clerk changed the number of guests I had - which was two total... to 4 and then turned around and provided false altered documents to my cc company that I agreed to these charges. Complete con artists and crooks BEWARE
Prós: Spacious and good location...
Contras: The thermostat did not work as well as we would like...
Prós: The thing I liked best about this hotel was the quality of the room for the price.
Contras: Nothing I didn't like
Prós: Good location and reasonable price.
Contras: I don't like pet-friendly hotels since I don't like sleeping where someone's dogs and cats may have urinated, but the room seemed mostly clean. The shower grout could use a good cleaning.
Prós: checked in and air conditioner was not working. called front desk and it was fixed immediately.
Contras: at breakfast the tv was on some obscure religious channel. i asked for news or sports or something everyone would like. i was told no, which would have been fine except that the newspaper i was promised when booking was unavailable.