Warm welcome hotel is excellent in everyway,well located for shopping eating out a pleasant suprise
Excellent location, very central to restaraunts, bars, shops. The studio was very clean and spacious & the roof top terrace was fanastic. Receptionist was very helpful. Can't fault Residence La Gancia, will definately return
The staff were extremely helpful and were fantastic helping me with my disabled husband.
The Hotel was very clean close to bars and shops, and the staff was first class.very helpful/very friendly. Apart from above. Going down to the local Bar for Breakfast.
Staff were very friendly and helpfull. Hotel is nice and new, roof terrace is very pleasant. Self catering facilities in room/apartment are excellent. If you have the windows open it can be a little noisy at night because of traffic nearby.
conforto do quarto, limpeza do WC,e atendimento da recepção na chegada
O quarto era bastante espaçoso. É um hotel antigo e desactualizado além disso é inconcebível q hoje em dia um hotel 4* não tenha acesso grátis à internet nos quartos.
Amabilidade e falarem português
A localizaçao A falta de pessoal para atendimento ao hospede
Very well located in the beautiful old centre of Trapani, close to everything, restaurants, bars, shops, beaches and the port. Room was clean and outside terrace was a bonus. Small room with a self-contained kitchen unit squeezed into a corner where it doesn't really fit (window cannot be opened fully because of it). No lift - our room was on the 4th floor up very steep steps. Air conditioning unit could not be made cold enough even after we discovered the obscure switch which powered it (hidden in a corner beside a lamp switch). Shower is tiny with a shower curtain and floor gets soaked every time it's used. Online photos do not cover the room we were given, however, there did seem to be bigger rooms. Large gap over the door which allowed mosquitos to come in during the night from the open stairwell - we're still scratching!!
Excellent location in old part of Trapani. Good size rooms, superbly equipped. Breakfast served in nearby restaurant. Building has great character. Helpful check in staff. Despite booking no-smoking room, bedroom smelt of smoke. It was labelled non-smoking throughout the room, but clearly a previous guest had ignored the rule. This is a town centre location, so parking can be difficult, though on street parking is free at night.
Good location, clean room, nice and friendly staff and first rate breakfast to set you up for the day (wide range of fresh food with very tasty home baked cakes) .
Friendly and helpful welcome. Excellent double room with kitchenette and fridge. Outside terrace and table.
The location was good. Thankfulyy I was with an Italian friend as the 'staff' did not speak fluent English. The room was basic but there were mosquitoes a plenty!The sink in the bathroom was a joke as was the shower. I flooded the entire room every time I attempted to have a shower. Breakfast was in a nearby cafe. I did not take it because the food was covered in flies! Disgusting!!!!!
The breakfast at Ai Lumi was lovely (I do like cakes), the terrace came in handy and the residence was centrally located. My room was quite small and the others seemed much larger. Still, it was a "double for single occupancy" and was only €50 per night.
You're right in the middle of the buzzing Italian life style with all the good and bad things. What's good or bad depends on the individual and their expectations and background. Just breathe and accept this is the way of living here. Breakfast is ok and in an restaurant just round the corner. The restaurant is very good for dinner. Mama's fish soup with pasta envelopes is super. (Starter) No facilities, common room reception etc. Except for the two rooms at the top floor who shares a terras with tables and chairs.
It was clean and confortable. The kitchen was fully equiped. The air conditioning was crucial :) We arrived on Sunday, so the reception was close. We had to do an appointment with someone to get our keys.
The staff were friendly and did their best to help us The noise from the street was so bad it was not possible to sit in the room without keeping the windows closed
Really nice room Not very helpful staff, very basic breakfast
The room was clean Staff were a little off. We had a bottle of wine and they would not supply wine glasses only plastic cups.
Everything....the room for it's size,air conditioning, cooking facilities, location and friendly service
Lovely hotel. Probably need a Sat Nav to find it easily but it wouldn't be 100% necessary Nothing
Great location, very nice specious room and friendly helpful staff.
quiet hotel with a good family like atmosphere Bathroom facilities - room 8
This is a friendly family-run place, clean, central and well laid out, with nice decor. Ideal for a short stopover in Trapani.
The location of the hotel being within a quaint narrow street was the best aspect of the hotel. A welcome by a rather tired and fed up looking man. Several lights were not working in my room including bathroom. Toilet cystern was broken, not filing up and making a loud hissing noise so I had to use the toilet brush to stop it from trying to fill -at 2.30am. Disaster at breakfast. Staff may have been new as they did not seem to know what to do or what was happening. The breakfast table was very slow to be laid. Only 3 cereal bowls provided. No milk. When I asked for a cereal bowl I had to leave before it arrived. There was terential rain which was coming down the walls and spraying onto the food table. I had to move the floor lights, electricals and food as the staff were in the kitchen. No tea/coffee making facilities. Had to wait.
Everything was well in this residence. Most of all its staff was verry helpfull and well speak in english, Room was good for that sort of money. Good location for all kind of transport, shops, city centre, restorants..... Brekfast was verry poor and every day was same brekfast
very nice and clean flat,s ,central position in the old town centre.
great location, nicely decorated, new, spotless,
The apartments were very modern, clean and spacious, the location was brilliant.
First we did not get the sea view but eventually got it after agreeing to pay 10 eur/night more. It was worth it as the view was really amazing. No cleaning is arranged in the room if you are still there around 10-11 am. So people have to always leave the room earliesh to make the cleaning possible.
New and tasty rooms with air condition. Very quiet in the middle of the city senter. It was no internett connection in the rooms- (as promised)
perfect location, fantastic view, clean, new furniture there is no breakfast, they can give coupons
Good apartment with kitchen in the centre of the city. Very nice view over the see. Due to strong wind a whistling noise from the windows. Second bed was very bad. No extra bed linnen available (blankets)
Nice location on the pedestrian mall.
great seaview, location - the best choice in Trapani, spacious room, very comfortable no reception, weak wifi signal in our room, no microwave or kettle, the window was not completely tightened when closed and made a slight whistling noise when windy; despite these minor drawbacks we still believe this is a great place to stay!
Friendly and helpful staff, great location near old town pedestrian area, airport bus stops nearby.
Good location in old city. Near restaurants and bars.Rooms newly refurbished and well equipped.
situated in the old town, short walk to neerest restaurants and coffetaries. dirty beach in October, too loud because of close school and marina.
The reception was very friendly. Speaking Italian, we did not have difficulties in understanding the staff. We got all the information we needed. The room was well equipped with good taste. The location is excellent, although the there is no direct view to the sea. All in all, we got a very good value for our money.
Located in a quiet side street Slow elevator
Nothing. Extremely noisy at night.Hard bed.Shower cubicle broken.
Stylish, modern and individual room that was clean, comfortable and value for money. The cafe downstairs was full of Sicilian character and was ideal for a quick breakfast before departing. The air conditioning was quiet and much appreciated. The bathroom, although spotlessly clean, had a strange odour. A little noisy due to thin walls and high ceilings, but with only three rooms, not much to disturb you.
Quite close to the railway station, but a bit far from the old town. Italian breakfast in bar Pousada Noir in the same house.
Competent staff, friendly service ---
Spacious room. Bus stop very nearby- handy for airport,Palermo and local trips.Train station and old town within walking distance. "Italian breakfast" taken in bar below-merely a coffee and cake. Bar was crowded with students. Not a good start to the day.In comparison to other properties stayed at in Trapani and Palermo this was overpriced. Suffered also from insect bites at night.
The central location There is no place to have breakfast. You have to go in the cafeteria underneath the B&B where there is no seating.
We mostly liked the familiar atmosphere of the hotel. The staff was very helpful, English speaking. Breakfast was at the Hotel´s bar downstairs. Breakfast was only one cappucino and croissant, nothing more...
It is centrally located where you find shops and everything near you. the staff not too friendly.
On the edge of Trapani, this hotel is perfectly placed to arrive at in the evening after a day's sightseeing or business, and for a quick dash to the airport in the early morning. It has been cleverly converted from a 19th century stables into a modern, single storey, airy and friendly B & B with a good restaurant attached. Free wi-fi in the room is very welcome. Excellent value overall. Tea and coffee at breakfast were in flasks, and were lukewarm.
Air conditioning quiet Lack of personal space late book in ata
Good bed, comfortable clean room. Slightly disappointed by the quality of the dinner served in the restaurant. We wanted to stay here on our last night of our trip just like we did on the first night; we were assured that booking up front would not be necessary to get a room, but unfortunately when we called them to make the reservation it was made clear (in a less friendly way) that there was no room available, which was a disappointment.
Everything was perfect. Nothing.
I realy enjoyed! Excellent hotel and value for money, friendly staff, nice breakfast If You arrive by car, it is better to call hotel before to clarify address and driving directions. Address mentioned in web page does not match with real address as street has given new name. Staff will provide You perfect information.
Very kind reception by serviceminded people with a high ambition to take care of us. Dinner in the hotels own restaurant was very well prepared and followed by a very good local wine. The winelist included a good selection of Italian mainland wines.
whatever we asked for was given and staff was gentle. in fact we booked another night to stay.
The staff were so helpful and friendly
It was a nice modern hotel with comfortable beds and nice clean bathroom.Staff were friendly and helpful. We were disappointed with the food served in the restaurant.I gave a list of foods I am highly allergic to written in Italian nuts being one of these and my meal came out with pistacchio nuts sprinkled on it so I could not eat it.Food was expensive and highly average.
The food is fantastic and the rooms are well furnished and clean. Staff is excellent. Would surely recommend.
The restaurant was not open. The gym facility was not available.
Hotel staff was very friendly and spoke English. Hotel was pretty easy to locate, there are plenty of signs around town. Services are very limited, very simple breakfast included...pastries, bread, juice, coffee, but it was very fresh and good. The bar was not really stocked and they had no ice at all, drinks were really warm. But I must say that the best part about staying there was the staff! The surroundings where it's located are not very attractive, but for the price and location...you can't beat it! Also walking distance to the beach, and there is one supermarket on the block and a great pizzeria!
The people on reception were extremely courteous and helpful. The room was comfortable and the hotel was near the beach in a quiet neighborhood in the city.
The personel was very helpful and freindly. If you have a car then this hotel is very good for its price. It is quite far from the city and walk downtown is quite long, but on the other hand you are away from noice.
It was good clean and comfort hotel, with good service and a nice location
A nice clean hotel with very friendly and helpful staff. They recommended a restaurant to us where we had the best food of the holiday. It made our first night in Sicily very pleasant. The position of this hotel on the map does not coincide with its position in reality. As the name suggests it is in Erice. Also the neighbourhood looks scary though we had no problems.
friendly staff, facilities in good shape, close to the beach the hotel is not close to downtown Trapani, and the public transportation is not very good, so we had to take a taxi to go back and forth
Efficient friendly staff, clean modern facilities No restaurant in hotel except breakfast, nearest restaurant 1km away,walk to restaurant a bit intimidating. Hotel too far from town to walk there
The staff were very helpful at all times and would be the main reason to return another time. Not really but some people might not like the location.
Proximity to Erice on the mountain. Price is reasonable compared with other locations in Trappani. Very difficult to find due to one-way system