Contras: Extremely unprofessional staff at Reception - slow / chatting among themselves / unresponsive to my inquiries. Very small room and cheap bed / mattress. No where near 5 star standard.
Contras: They didn't wash the bathrobe. I found the cigarette box and lighter in the pocket! Scary!!!
Prós: Room was brilliant, very large and allowed enough room and seating for guests if required. Oriental breakfast was extensive and British breakfast was available also. Chefs available to make whatever ...
Contras: Internet had to be connected each day. Shoe shine facilities (without paying) were not available.
Contras: My partner and I had a double room booked. At check in there was much kerfuffle and we were informed that we had made a mistake by only booking one room, and would be put into two separate rooms. I ...
Prós: the service was impeccable and the staff went out of their way to ensure your stay was of the highest standards a hotel can provide. Concierge service by Jack at the helm was a big plus for us in ...
Prós: It is a new hotel
Contras: Service could have been better for such a price.
Prós: Everything about this hotel spells class, quality, and excellence.
Prós: James from the restaurant offered me HOT food ,-perfect
Contras: All food from the buffet were COLD and not tasty / At the reception they were not be able to offer me a correct invoice ( three trys and 15 min waiting time
Prós: wonderful environment, close to Jin Ci Park; very green environment in the middle of nature; very good and reasonable Shanxi Restaurant inside the place; flexible and nice staff; we had an upgrade ...
Prós: Staff spoke limited English but did their best to answer our questions and secure a taxi to the airport. The grounds are magnificent and the rooms large.
Prós: The room size quality and comfort, beautifully peaceful gardens, excellent breakfast.
Prós: Proximity to Jinci Temple, grounds
Prós: You can walk to Jinci within 15 minutes; the hotel is surrounded by rose garden, you can have a relax afternoon simply walk around the garden
Prós: Location, value for money and quiet environment
Prós: Next to temple, large room, attentive staff
Prós: Beautiful grounds, good food, and helpful staff