The Staff was polite and is able to speak basic English. Two lightbulbs in the room were out. Had to get maintenance. No wireless internet. The bathroom was not clean.
Staff was friendly and were fluent in English (very important for international traveler). Location is great (next to subway) with lots of restaurants and coffee shops around it. Fitness center and spa is a Plus. Have free WiFi in the room and in the lobby. Rooms are a bit small but clean. Very limited English channels on TV. Breakfast not included in hotel booking. Safety box are old and I had my stuff locked out.
There was a computer provided for the guests in the room that we stayed in. It's far from the subway station, the room is small based on the fact that we stayed in a club room, meaning it didn't meet my expectations since when I was in Singapore I stayed in a club room and it was way better considering that the hotel in Singapore was in the same star category.
The location is good, close to park, subway station and CoEx centre. Bathroom quite small, but overall the room is fine. Internet not free in regular rooms which is disappointing.
Quite good location, reasonable facilities for price. The club facilities were adequate rather than excellent. Club facilities not up to level of most other international hotels I have stayed at.
Rooms were acceptable, lounge was nice. Breakfast buffet was very good although if it was not included in the price I would never spend 33000KRW for it. Front desk staff only begrudgingly wanted to help. No wireless internet access.
They always have a great staff Toilet flush was really loud
Location Hotel staff didn't let us early check in even tho we called and asked . First room we get was old and not nice but after we complained they changed the room and it was excellent! Nice bed nice room perfect . Location was near the station .
Staff were very cooperative; very helpful; they went out of their way to make my stay pleasant and productive; I was disappointed that the telephone service was extremely expensive; city calls of
next to subway. direct shuttle bus from airport. helpful staff. smell from bathroom
This hotel was sold as five star. By International standards it falls well short of this claim. It is not enough to have a fancy lobby (or in this case an ostentatious one) if the rooms are grubby and tired.
good service,best room condition no
The Guest Relation Officer. The check-in desk and lobby bar's service staff's attitude and poor knowledge of their chosen profession. Totally non hospitable and possess sub zero level of command of English, both in terms of spoken and comprehension.
the loby and the rest room none
Hard to think of anything The hotel is billed as 5 star which following a 10 day stay I think is way off the mark. The rooms are small, the décor was very tired (wallpaper poorly patched) and there was thick dust throughout. Even the bath mats / towels are worn out. The restaurants (and bars) were excessively priced even were it a 5 star hotel. The reception staff were pretty incompetent though the concierge service was very good. Overall this is a very disappointing hotel.
staff was very accomodating
The staff are helpful, polite and knowledgeable. The rooms are well designed and have a great shower. Breakfast at the hotel is of a high standard. There is no lounge in the hotel where you can sit and relax. The meals from the "a la cart" menu were not up to standard. The airconditioning on my floor did not work properly.
The staff! Very nice and very helpful. It was a mother and daughter shopping trip (we are from the UK but live in Busan) and we were treat like VIPs by all staff members. Apart from the lady in the gift shop who followed us around and treat us like we had just landed from another planet!! (We have lived in Korea, various locations for 12 years!). The lady in the gift shop following us around & her attitude! The smoking in the lovely garden area.
Service and the staff is really nice Sont know why they never had regular taxi
Cab drivers had no issues finding the hotel Silent rooms despite fairly loud traffic outside Good proximity to Coex, subway, or city bus stop Helpful staff Beds were firm
Pool and sauna nothing to be desired.
People were excellent, they were friendly and helpful. Sufficient personnel spoke English. Rooms were clean, staff was friendly. Soap and shampoo is not replenished daly, you havee to call the desk or catch the housekeeper.
Best guest service. Very impressive.
People are very nice The decroation
Facilities and staff No
service, care, location
The hotel was clean connected to Mall and the staff was friendly The price was too much
Generally ok, but there are better hotels at better rates. Rooms are extremely warm, airco is barely working. Breakfast room is a little crampy and the quality of the food is so so.
The staff was really and very nice.
The staff, the cleanliness, the bedroom ! The swimming pool is inside The bathroom, the bath is really old !
The facilities including the swimming pool and gym. All the staff, especially the temporary business unit, were very helpful and friendly and I could not fault them. I had nothing negative to say at all
approximately a 5 minute walk to the nearest station. convenient if taking subway. convenience store across the road. PC room near station. shopping strip close by. airport bus that takes you directly to the hotel to and from ICN airport. most taxi drivers know where the hotel is so it's easy to go back, only a few didn't know so you just told them the station name and they'd take you there. hotel staff were very friendly, helpful and great at communicating in english. would stay here again especially for the location a tad pricey
The rooms were excellent but the view not so good even from the 17th floor. It is a Business mans hotel. The restaurant in teh lobby area was fanastic. One of the best steaks I have ever had. We booked Club rooms however the club louge was closed for 5 days. The staff in the lobby louge were not on the ball, you were waiting for at least 5 minutes before the served you.
The location is central, facilities clean.The staff are curteous and helpful. It was not noisy despite the proximity to main roads. You can hear conversations from adjacent rooms.Rooms are small and compact.
I didn't even get my invoice, just been told that I could go! The room is so small, but it is nice and clean
location and price
take about 10 min to subway
Excellent friendly staff who were extremely helpful, free internet access in lobby. Fairly bland, but as you would expect from a chain of this size.
1 - We had a room upgrade and it was still a minuscule room. 2 - It was 25 degrees celsius at all times in the room with no way to control this. Can't sleep comfortably at 25. 3 - They charge 15$ to use the hot tub. Why? It's there and nobody is using it because they charge.
Facilities were really nice. Fitness center, spa/sauna(for 5000 KRW), and restaurant were all excellent. Rooftop bar was also great. Room was small, but it had everything i needed- clean and comfortable. I had a very enjoyable experience at this hotel and I'd definitely go back.
Location Small room
The washing machine in the room came in real handy and english translation of the instruction is available in the form of a printout. The hotel is also nicely situated within short walking distance from Seolleung station exit 4. The lobby and lift area looks a bit rundown but luckily the rooms are not.
Very kind at the reception and position very close to subway. Free internet in room. It is more a serviced apartment not an hotel.Sunday no maid service. No reading light near the bed, or possibility to switch off lights from bed.No lobby and no instruction how to use telephone even to call reception!!
Its location is good. It is clean and nice place to stay. Also it had cooking facility for those who are not used to korean food. The bathrooms are not well equipped. No proper instructions for how to set the room temperatures etc
Good location on #2 line Seoullung station 1-2 minute walk, 2 block walk from Airport limosine stop at the Renaissance Seoul. @ queen beds and kitchenette with 2 burner stove, refrigerator, microwave, washing machine, toaster oven, hot water heater. Coffee shops and restaurants nearby and convenience store on property. Accommodated myself and spouse and 2 adult daughters.
Price, location and convenience. Convenience stores, restaurants serving local food and coffee joints were everywhere. The choice was endless. A Burger King restaurant was just around the corner. The subway station Line 2 is located about 3-4 mins on foot. For those, who wish to travel by cabs, there were plenty. Front office staff were very helpful and could speak decent English which is very important in Korea. My stay in the hotel included breakfast and the spread was great for the price I paid for the room. One of the front office were not informative/not willing to help when asked for directions or suggestions for places to visit. Shampoos/conditioners not provided. Tissues used in the toilet was low in quality
Very clean room, helpful staff
Really liked the rooms - especially the toilets. [We westerners are not accustomed to such fancy electronic toilets - which were outstanding ... and now I want one myself in my own home. ha ha] The staff was really great, too. Very kind and helpful. I especially want to call out "Hyen" whose name I am probably not spelling correctly. She was especially kind to us. The breakfast items in the restaurant never seemed to be hot. They were good - just not hot.
Good location, comfortable room, very helpful staff. Breakfast was pathetic - luke warm non-asian food in breakfast buffet both times I tried it, week coffee. Although the duvet was comfortable, I think a plain sheet would be good - I kept waking up overheated multiple times during the night and needing to crank down the air conditioner. I wish I had had the ability to push aside the duvet and only have a sheet until I cooled down again. Listings of the TV channels - it would have been nice to find news (no only business news) in English.