Breakfast. poor internet options and signal strength
The View from hotel is great The breakfast is good, nice variety available. the bed room small dark and noisy. Shower did not work properly.Jets in jacuzzi bath not working properly.the woman on duty who checked us in unhelpful not very welcoming, other members of staff we met later much nicer but left us with a bad impression of hotel.
Excellent service, clean and comfortable rooms, quiet, relaxing and beautiful rooms Did not dislike anything about the hotel but did not particularly like the area.
We loved the fact you didn't have to fight for sun beds each morning and we loved the beds with the canopy over them as i can't lay in the sun all day .The food was exellent and the waiters were very helpful nothing
The hotel was very quiet & the view from the balcony ws lovely, the rooms were spacious and very clean never any free sunbeds, always reserved by towels at 0700! It was a long walk from the room to the main part of the hotel using two lifts.
hospitality, rooms, jacuzzi, staff smile, views of rooms, service, everything nothing at all
almost none, except no kid around. Booked it for our anniversary trip, hugely disappointed. The jaccuzi jets in the room were horribly dirty. Went to ask for a room change, n the other remain dirty. Not willing to do a proper upgrade for us so we just stayed in the original room but use shower only. Spa supposed to open at 10am, but by 10:30 we can only see cleaning bubbles on the ground, cleaning material everywhere but no staff. No one around can tell us when will it be ready, so we ended up check out early without a chance to enjoy any facility. What an awful managment for a 4-star hotel!!
Very nice hotel. Food was excellent. Room very comfortable with good sea view. Excellent Spa facility. Difficult to find the slot for the key card during the day because there was no light during the day.
Nice view over the sea; professionnalism of staff; fairly clean; fairly good food; a fairly good choice of fresh fruits; fair good size bed; jacuzzi in room with view over the sea; No beach, and uneasy to dive from the volcanic rocks into the sea but... There is a nice sandy beach at 15 to 20 minutes walk from the hotel; the water of the swimming pool is just too hot in summer and the climate, inside pool, with fresh water, is opened against payment only.
We found the staff exceptionally welcoming and friendly. Our suites had a fantastic panoramic view. We had a great time and are looking forward to our next stay! Loved everything but would like to see more authentic Spanish/Majorcan dishes and entertainment.
For a 4-star hotel it is very poor - the standards are max. 3 stars. Even though the rooms are clean, the whole place needs redecorating.
Nice quiet location but close enough to both beaches and the resort center. Very clean.
Excellent environment,restaurant and service. Could have done with a little more evening entertainment but I suppose that we were a little out of season
The Hotel has Air Conditioning which was part of the criteria for our selection. In our room it was very poor and even after 2 complaints nothing was done.
I liked all the facilites that were available to use, and all free. the food was also very good. the staff were very difficult to deal with and very unorganised.
The location was fantastic - close to the beach and the little shops and restaurants. Great pool, very helpful and courteous desk staff. Maid service were very professional! We had some discomfort during the hot periods of the day and night as out room air conditioning didn't seem to be working very well.
Friendly helpful staff (especially on Reception), any problems were dealt with promptly and hotel has a nice feel about it. Towels were still left on loungers by the pool & the hotel did not remove them as stated. Also although diving was forbidden people still did & towels were left to dry on balconies. What is the point of requesting guests not to dive, reserve loungers etc and then do nothing when guests ignore notices?
The hotel was very nice with a lovely indoor and out door pool, the rooms were ok for a short stay with a good size balcony and fridge in the room. I would use the hotel again for a stay in Santa Ponca The english breakfast could have been better, fatty bacon broilled with small frankfurt style sausage... ended up eating breakfast out. A few more UK channels on the TV would be good.
We were given a room in the annex which was a long walk for my elderley mother. We had to take two lifts to get to the room. We asked to be moved to another room and the next day they moved us to the main part of the hotel but on the 8th floor. The room was very noisy. You could hear the plumbing pipes all night making a banging noise. Not alot of entertaininment only twice a week
Location, late booking in facility, comfort of bedrooms, good pool and plenty of room on sun loungers. Parking facility full therefore had to part some way from hotel late at night.
Excelent location and view!
we traveled about all over the island with our hire car N/A
The 'front desk' staff were unfriendly and unhelpful.
the beautifull vieuws at the bay the noise when you are in the room you can hear everything including regular conversation that takes place in the other room.................
The view from this hotel is amazing and very relaxing. The indoor pool was a great added bonus as the weather wasnt great for the first few days of our stay although it is April so i didnt expect too much heat. The hotel seems a bit run down it could do with a paint and the rroms could do with some new bed linen, there was scratchy orange coloured blankets that seem like they are from the 60's. Also there is a lovely view from the reception area through floor to ceiling windows however the windows were very dirty so it spoilt the view. We stayed on bed and breakfast basis, i would normally eat anything however i couldnt somach half the food available i lived on croissants and toast lol. Also we booked a double room but as i suspected we had 2 single beds this didnt really matter much tho it was still comfortable
Beautiful location, Food was horrible
Location all rooms with sea view. lack of parking and too many smoking areas.
good value, pleasant pool and views
very comfortable rooms, wonderful view at the seaside from the room terrace, tasty and variable breakfast no hairdrier in the room
Localização Limpeza,piscina interior apenas para maiores de 16 anos....Não está visivel esta informação. Spa com pagamento adicional
da comida tranquilidade e uma vista magnifica para o castelo e sobre a marina.
Localização excelente. Com boas vistas sobre o Passeio Maritimo. Bom pequeno almoço. Lugar calma o tranquilo O SPA deveria ser gratuito para hospedes.
localização Pouca limpeza,piscina interior apenas para maiores de 16 anos, SPA com suplemento, quartos e SPA em edificio contíguo (não no principal)
Solicitei um quarto para não fumantes mas no quarto ao lado havia um senhor que fumava e o cheiro vinha para o meu através do duto do ar-condicionado.
Localização numa zona tranquila. Muito bom o serviço de cozinha.
Localização e informação sobre alimentação (Cosa Nostra e Rosini). A internet funcionou perfeitamente. Teve um dia de congestionamento no café da manhã. Ausência e estacionamento e piscina.
O hotel é muito bem localizado, perto de tudo, dá pra fazer muita coisa à pé. Além disso tem funcionários muito atenciosos, bom café da manha e wi-fi free. Vale à pena!
O quarto era bastante espaÇoso e confortavel.
Principalmente da limpeza e da amabilidade dos funcionários para além da boa localização do hotel. Do serviço de bar (refeições ligeiras).
o quarto, o cafe da manha e a localização são excelentes
Adorei tudo. Voltei feliz para Portugal. O meu muito obrigado a todos os funcionários do hotel que sempre nos trataram bem. Obrigado Almudaina. Até breve. Um abraço. Não. É dificil pensar em algo para aperfeiçoar que dificilmente não exista já no hotel.
Localização do hotel, conforto nos quartos Melhorar a qualidade do pequeno almoço, prejudicaada com a obras de reforma do hotel
a proximidade com o centro histórico da cidade
hotel simpatico muito bem situado, os meus parabens nao .
All the staff were very polite and friendly. Very very clean and tidy particularly the bar and pool area which was attended constantly. As an OAP I did find the music too loud and the activities all day - busy! But I knew this before I went and it is an excellent family hotel. It did lack in provision of soap, and a lack of shampoo, bath products etc.
Breakfast buffet Noise through the walls to neighbouring rooms
It was near the beach and shops The food was very poor at breakfast, bacon swimming in fat, the dinning room had far too many tables and so close together why? Our bedrooom has a terrible problem with mosquitoes we were bitten alive. The bed room had no storage space so had to live out of our bags.
Hard working and courteous staff,entertainment very good.All the staff involved with childrens entertainment were excellent. Pool area not big enough for hotel,one had to be up early to guarantee getting sun loungers etc.
Good location very central No bathroom basics e.g soap, shampoo, conitioner etc. Very noisy in mornings mostly due to the maids shouting to each other in spanish!!! Also pool shaded during the day, so could only sit on one side to get the sun.
Really the only thing the hotel had going for it was its location ,near beach. The pool area was tiny and not at all like photographs Rooms very small and sparsely furnished,bathroom tiny,it was more like a hostel than a three star hotel
the central location is why i stay at this hotel
I was travelling on my own. The hotel staff are very friendly and made my stay very pleasant. They couldnt do enough to help you, especially Marta in the restaurant and John in the bar. No problems with the room, I only booked it on line 10 days before travelling and was given a triple room with a massive balcony. Other couples in twin rooms stated they were quite small. When asked, receiption provided me with an iron and ironing board. I stayed half board, the food was basic but there was always something I liked. Regarding evening meal, maybe just extend the choice of vegetables available
Clean and tidy. Friendly staff Booked double room but given singles. Beds not comfortable. Very noisy as on a busy road
The staff were very pleasant and helpful. The receptionist was particularly helpful in sorting out a taxi for me to get to the airport for my return journey. The shower room was very good indeed, as I don't like a bath. It was nice to have a shower cubible and not to have to climb into a bath for a shower. There was no information about how to operate the telephone or how to work the television, or no information about meal times etc. in my room. My sister joined me for breakfast on 2 of my day's stay, but we were not given a receipt for her breakfasts. The waitress simply took the money! However they made her very welcome and she did enjoy her food, and I enjoyed her company on those 2 mornings. I did not read any reviews about this hotel so I have not answered the question below. Sorry.
I liked the central location of the hotel, and the closeness of the transport options by taxi or by bus. Did not like the pool and there ofcourse was some noise from the plaza traffic.
stayed there in Oct 08 and it was such a chilled out hotel, very relaxing indeed :) reason as to why i went back there this yr, would defo recommend it :)
The rooms were of a nice size with flat screen telly and nice sized balcony.they were very clean and would stay there again!! The breakfasts were yummy and being a smaller hotel, everything was cooked fresh and was more personable then when i've been to bigger hotels in Santa Ponsa.
The closeness to everywhere we wanted to go, everywhere was just a walk away, which my wife and I enjoyed very much. The beds, weve always been used to doubles. I dont think there was any choice.
We just came back from Santa Ponsa and stayed at the Plaza. We had a lovely stay. Great location for beach, golf and bars. The rooms were comfortable and welcoming. The staff are very friendly and helpful. they had an excellent choice of food. There are also some nice bike routes near the hotel.The Hotel is suitable for all ages. I would not hesitate to stay there again and can highly recommend it The advertising with regards to the rooms is a bit misleading as thay are advertised as apartments but really they are nice hotel rooms
A vista que se tem do apartamento para a baía de Palma, apesar de que o hotel cobra um adicional de 15 euros sobre os apartamentos com vista. A antipatia do pessoal da recepção e do mau cheiro que provinha do banheiro do apartamento. Ao nos queixarmos, o funcionario disse que era em razao da chuva que fazia com que o cheiro dos esgotos retornassem, o que não pode ser verdade. Trata-se de um problema estrutural do hotel, o que ja foi objeto de queixa de outros hospedes. O hotel realmente nao pode ser classificado como um quatro estrelas.
Localização e vista Serviço e comida
O hotel é muito bom, altissimo luxo, e os funcionarios sao muito amaveis e prestativos. O hotel só precisa aumentar a piscina externa que é muito pequena, no mais é perfeito, ponto extra ao cafe da manha! Recomendo a todos! A piscina e a localizacao
localização Melhorem as funções do site para quem precisa escolher quartos familiares.
Bons alojamentos, higiene e limpeza, áreas amplas e agradaveis e informalidade. Excelente localização e vistas para a baía, porto e cidade, pelo menos do quarto vista mar. Pintura exterior mal cuidada, nomeadamente nas traseiras.
Localização Levar malas do carro até o hOTEL. o estacionamento é p;ublico e nãe se comunica com o hOTEL.
Conforto, localização, simpatia. O facto de não haver acesso gratuito à Internet
reservei e paguei quarto com vista mar e deram-me quarto virado para trás vista rua!
Da simpatia do acolhimento e disponibilidade dos funcionários
Localizaçãoi; funcionarios Nenhuma
Facilidade de deslocamento para as praias Falha no atendimento e indiferença no tratamento
Muito boa localização
A comida é muito boa e a simpatia de todos os empregados em todos os sectores A falta de um canal portugues foi o unico senao.Ficamos quase 12 dias sem noticias de portugal.
A alimentação é de bom nível, oferece variedade. tem um bom duche. A internet tem um custo absolutamente inaceitável para os nossos dias: 8€ / hora é o melhor... Os colchões pedem reforma.
Gostei do atendimento e simpatia dos funcionários e da localização com rápido acesso à cidade e principalmente à praia.
Localização excelente perto da praia. O hotel devia preocupar-se mais em tentar evitar o barulho feito pelos hospedes de manha na altura do pequeno almoço.
Melhorarem a recepção.
Um aspecto muito negativo é o facto da piscina exterior encerrar às 18 horas, no minimo deveria encontrar-se aberta aos utentes do hotel, até ás 20 horas.
staff were very good,good breakfast,quality food used,very clean,great location.
The staff were extremely friendly and very helpful, nothing was too much trouble and they certainly increased the enjoyment of our stay. I had used the hotel before and chose it because I was confident that my 2 American friends would enjoy their stay, which they did and they will also recommend the hotel in future.
Its ideally located cose to the beach and local cafes, restuarants and supermarkets.
Localização, amplitude do ambiente, facilidades e atendimento. Existir um igual na praia de Palma.
Localização e serviços (piscina e SPA) Aparência desgastada do quarto.
Este hotel ficou abaixo das minhas expectativas em função da relação que tenho com o grupo Melia Falta de formação colaboradores, sobretudo na área da recepção. Pagamento de 10 euros para a piscina coberta
Da limpeza e arrumação dosquartos. Da simpatia do pessoal da recepção. Da localização o hotel...gostamos de quase tudo. Quando chegamos não vieram ajudar-nos com as malas o que seria desejavel num hotel de 4 ****
Confortavel ,amplo e bem limpoa piscina eh tambem muito agradavel e com visual para a marina .bem localizado As areas comuns estao um pouco envelhecidas o que seria interessante renovar o que se sabe que eh bastante dispendioso
O hotel está muito bem localizado, a meio do Passeio Maritimo (marina), a cerca de 20 minutos a pé do centro da cidade. À porta passam igualmente os autocarros para o centro e nas traseiras os autocarros para as praias localizadas a Oeste da cidade. Para quem aprecia a vida nocturna este Hotel é o destino certo pois os bares, discotecas e restaurantes são mesmo ao lado do Hotel, existindo mesmo alguns no edificio do Hotel. A mais valia do hotel é a zona da piscina, que tem uma excelente vista sobre o porto maritimo/marina de Palma e parte da cidade. Outra agradável surpresa é o ginasio, que para hotel está bem equipado. A entrada/ loby do hotel é bastante imponente. O hotel é um pouco antiquado, necessita alguma renovação. Preço da internet podia ser mais barato ou mesmo de graça como noutros hoteis.
Do preço e do hall de entrada.
Piscina, quarto, hospitalidade. Preço Melhorar a aparência da entrada do hotel ( um pouco antiga)
Conforto Nada importante
O hotel é ótimo, super bonito. Os quartos com vista mar possuem uma vista maravilhosa. muitos jovens ao redor do hotem a noite. Algumas boates são perto do hotel, mas isso não atrapalhada em nada.
Everything! It was amazing and the best choice!
Location As a single diner was a bit annoying find table cleared durig breakfast whilst selecting from buffet bar Evening meal very bland and expensive compared to local restaurants.
It is a good standard and clean Hotel Upon our arrival they had no front desk record of or reservation that you had confirmed to us with a reference number ? There is no private car park, parking it is only on the local streets.