Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Despite the problems with the room, the staff was very helpful. They had to switch my room twice. The first room smell like a smoking room . The second room had a real strong smell of mold. After going back and forth for 3 hours I finally got a nice room. The hotel was too far from the city of Punta Cana
I liked that the VIP section had their own private pool and members didn't have to make reservations. The food wasn't too good and got a few of us really sick.
Embora com excesso de espreguiçadeiras, a praia é maravilhosa. A animação também foi um elemento muito positivo, a equipa de animação foi muito boa! Para um 5* fica aquém das expectativas, o hotel já precisa de uma renovação. Tem um espaço exterior fantástico mas que se perde no meio de alguma falta de conforto e modernização. Outro aspecto que tb foi do meu desagrado é o facto de o "Tudo Incluído" funcionar com horários rígidos. Por ex., quem faça uma excursão de manha, se chegar ao Hotel às 15h, apenas tem o bar de pizzas e snacks para almoçar. Nós adultos aguentamos mas para casais com filhos é uma situação muito chata.
O atendimento e a comida nos restaurantes temáticos. Meu voo saia às 21h00 e, no dia da chegada, solicitei um late check out para o dia de minha saída. O atendente me informou que não teria problema e que deveria voltar para confirmar no dia do check out. Quando fui fazer, me informaram que não teria disponibilidade e que não poderiam fazer nada. Atendimento no lobby muito ruim.
atendimento prestado pelos funcionarios, comida servida nos restaurantes tematicos,ter um concierge a disposição e ambiente familiar gostei de tudo...foi perfeito
A estrutura do hotel é muito boa de um modo em geral. A alimentação é abundante, bem como as bebidas. As acomodações do quarto são agradáveis. A piscina de 2.000 m2 é uma das melhores que visitei. A academia é péssima, com equipamentos muito velhos e espaço insuficiente. As bebidas dos bares não são exatamente de qualidade. Embora a alimentação seja abundante me pareceu muito adequada aos hábitos americanos.
A qualidade do atendimento pelos seus funcionários em todos os setores do resort.
Very good restaurants and bars Excellent service from employees Nice facilities The beach was surrounded with algae which doesn't make comfortable using the beach, but you have nice swimming pools Guests usually reserves beach chairs very soon in the morning, so it's difficult to get one
Location is beautiful. Staff very friendly and helpful. Food was delicious. A lot of activities to do for different ages.t Toilet was not working and took 3 days to fix it
The resort was clean all around. The staff were all very likable and I enjoyed talking to them. The room was (7220) was clean and spacious. It took me a night to get adjusted to the firmness of the king size bed. Television (32'') was small for the size of the room. A few issues with the room. The frosted glass door did not fully enclose the bath area. This allowed odors, noise and stem to travel outside of the bath area. Missing the door stop for the glass bathroom door. The exhaust vent in the bathroom was partially painted over with visible dirt buildup. Pools were clean and the beach and pool chairs were plentiful during peak times. Service was prompt and courteous. Some nightly entertainment was provided. The food in the buffet dining room did not appeal to me. Other than a family dinner the first night, I did not eat there for dinner again. Breakfast was not much better. I just made do with what they had. Plenty to choose, but the quality of food did not suit me.
Food Room old and dirty
The pool! I didn't like the room is was dirty! It has pests like roaches little lizards! The AC barley worked! And the Hot Water sucked! They had little ants on the bedside boards! I will never go to this place again! and the FOOD was horrible!
The price. But there wasnt enough to justify how much I paid. So it was a bad value. Dreams Punta Cana was a much better resort. I did not like the sometimes undercooked/raw food. Otherwise the food was never better than ok. I did not like the customer service and at times the staff was unprofessional. The first room we were given had a broken shower. The second room we went to had poor quality features. Low water pressure. Barely enough hot water. Uncomfortable bed. Seaweed covered beach. Had to pay for wifi. No real bar. Dreams punta cana resort is 20 minutes north is 50% more expensive, but 200% better quality. Dont go here. Its not worth it. If you do go youll see why.
good food, nice environment, watersports included although we didn't know it was included until the day before we left.. they didn't inform us of these activities included..and additionally the watersport kiosk is located in a non visible area Air conditioning was not working for the first 2 days of our stay in any of the rooms, however after we decided to move to another hotel because it was too hot to sleep, we got a massage session for free, some fruits and a late checkout. Reservation for the specialty restaurants was full for the rest of the week and weekend even that we got to the hotel on Wednesday..