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Pay the extra cash and go to a decent hotel , had to move rooms ,room was filthy and outdated, bedding stained and unable to lock the door between the adjoining room that was occupied with guests that I was not travelling with nor are you able room door
I liked that the VIP section had their own private pool and members didn't have to make reservations. The food wasn't too good and got a few of us really sick.
Despite the problems with the room, the staff was very helpful. They had to switch my room twice. The first room smell like a smoking room . The second room had a real strong smell of mold. After going back and forth for 3 hours I finally got a nice room. The hotel was too far from the city of Punta Cana
atendimento prestado pelos funcionarios, comida servida nos restaurantes tematicos,ter um concierge a disposição e ambiente familiar gostei de tudo...foi perfeito
A estrutura do hotel é muito boa de um modo em geral. A alimentação é abundante, bem como as bebidas. As acomodações do quarto são agradáveis. A piscina de 2.000 m2 é uma das melhores que visitei. A academia é péssima, com equipamentos muito velhos e espaço insuficiente. As bebidas dos bares não são exatamente de qualidade. Embora a alimentação seja abundante me pareceu muito adequada aos hábitos americanos.
Embora com excesso de espreguiçadeiras, a praia é maravilhosa. A animação também foi um elemento muito positivo, a equipa de animação foi muito boa! Para um 5* fica aquém das expectativas, o hotel já precisa de uma renovação. Tem um espaço exterior fantástico mas que se perde no meio de alguma falta de conforto e modernização. Outro aspecto que tb foi do meu desagrado é o facto de o "Tudo Incluído" funcionar com horários rígidos. Por ex., quem faça uma excursão de manha, se chegar ao Hotel às 15h, apenas tem o bar de pizzas e snacks para almoçar. Nós adultos aguentamos mas para casais com filhos é uma situação muito chata.
O atendimento e a comida nos restaurantes temáticos. Meu voo saia às 21h00 e, no dia da chegada, solicitei um late check out para o dia de minha saída. O atendente me informou que não teria problema e que deveria voltar para confirmar no dia do check out. Quando fui fazer, me informaram que não teria disponibilidade e que não poderiam fazer nada. Atendimento no lobby muito ruim.
A qualidade do atendimento pelos seus funcionários em todos os setores do resort.
Friendly staff Beautiful hotel The seaweed on the beach and in the water
The resort was clean all around. The staff were all very likable and I enjoyed talking to them. The room was (7220) was clean and spacious. It took me a night to get adjusted to the firmness of the king size bed. Television (32'') was small for the size of the room. A few issues with the room. The frosted glass door did not fully enclose the bath area. This allowed odors, noise and stem to travel outside of the bath area. Missing the door stop for the glass bathroom door. The exhaust vent in the bathroom was partially painted over with visible dirt buildup. Pools were clean and the beach and pool chairs were plentiful during peak times. Service was prompt and courteous. Some nightly entertainment was provided. The food in the buffet dining room did not appeal to me. Other than a family dinner the first night, I did not eat there for dinner again. Breakfast was not much better. I just made do with what they had. Plenty to choose, but the quality of food did not suit me.
Location is beautiful. Staff very friendly and helpful. Food was delicious. A lot of activities to do for different ages.t Toilet was not working and took 3 days to fix it
Very good restaurants and bars Excellent service from employees Nice facilities The beach was surrounded with algae which doesn't make comfortable using the beach, but you have nice swimming pools Guests usually reserves beach chairs very soon in the morning, so it's difficult to get one
The food and the Mexican restaurant was great. The bed was very good and I loved the fact that everything is close to the rooms. The service was very good and responsive to all your needs. I would go back to it again.