Hotéis em Port Vila perto de National Museum

Prós: Breakfast was continental - no protein, served on the deck. Had to ask for milk for the coffee. Location good - sea view. Air conditioning in the bedrooms. Close to town, a short walk to good restaurants or taking the bus was an option to get further into town.

Contras: Were not advised building work was being done on the pool bar area. Access to pool during the day was not possible & swimming in the sea was prohibited. Noisy during the day. Deck was also under maintenance and partly unusable.

Prós: Amazing little boutique hotel right on the water in Fatumaru Bay. We loved our 7 night stay! Ray and all of the staff were extremely helpful and absolutely went out of their way for us and all their guests. The rooms are right on the water and well set-up. Views out over the bay at sunset are stunning! We especially loved the option of being able to use the bbq facilities to cook a few meals with fresh vegetables we gathered from the local markets and the amazing local beef and fish from the Bon Marche supermarket. I cannot recommend Fatumaru Lodge highly enough, and after having experienced the worst 3 days stay prior at the Holiday Inn, it was a great end to our Holiday in Port Vila. We can’t wait to go back :)

Contras: Nothing to not like!

Contras: They gave us a room on the ground floor facing the sea. The design of the doors is so extremely bad that, if you don't want anyone to see you (which is easy to be able to pass someone by the sea in some type of boat, or simply, that some other client decides to go to the pier that has the establishment, from where he can see you perfectly) You have to keep the doors closed, and as they are type "Louvre" and have no glass, the room will be completely dark and unable to see the outside; Why do I want a room with a view if I have to keep it closed ???? And not only for privacy, but also for security, since anyone can access by coming in a small boat. In addition, those doors that face the sea, do not have mosquito nets and as I said, neither crystals, allowing entry to all types of insects and in Port Vila, there are no shortage of mosquitoes. It is appreciated that the bed has a mosquito net (although the rest of the room will fill with mosquitoes if you don't close everything), but it would be much better if there were mosquito nets and, once again, able to see the beautiful views ... If you could enjoy them !!!! As if that were not enough, the interior lights are poor, which together with the fact that you cannot open the front exit, makes you feel locked. In addition, work was being done in the pool, which only let you two options: bathe with the workers next to you, or wait for them to finish their working day and leave. In these cases it would be appreciated that the establishment would have notified before confirming the reservation, in case we had decided to change to another, As if that were not enough, say that the smell in the area is like sewers and that you can not swim in seawater in 20 meters from the shore, as it is contaminated, as the Government warns. I apologise for my criticism for it staff, which is the best that the establishment has, always super friendly and kindly.

Prós: Couldn’t get there due to Covid-19 but was in contact with Rae, manager, who was wonderful and helpful and we will be staying there as soon as we can travel again

Prós: Loved room and the views Enjoyed our stay and it was calm and soothing Location is ideal as it's just at the tip of city but not so close to hear the noise during the day

Contras: Nothing

Prós: At the hotel we liked EVERYTHING. This is a wonderful staff. Especially Julie. She is the best. We were helped and advised if everything was needed. This is a great location. Near several restaurants. All are good. Near the city center and easy to reach. You can walk. It’s bad that you can’t swim. But in the city in no hotel that can not swim on the beach. Near the hotel there is a Eurocar and we took a car and drove around the island. Really nice beach on the island with mail. Come to this hotel and you will be surrounded by care.

Contras: This hotel cannot help but like

Prós: The location and facilities were great. The staff and manager were very friendly and helpful, particularly when arranging days trips. This played a big part in us having a fantastic holiday.

Contras: Not applicable.

Prós: The location and the room was very nice. Staff were very helpful.

Contras: There were renovations being carried out on the pool area which the staff said the pool was still accessible but it really wasn’t which was disappointing.

Prós: Staff were helpful and friendly. Beds were super comfortable and rooms very clean. Good quality linen and towels. Views were wonderful. Pastries at breakfast were very good. Ferry staff were very good.

Contras: Pool lounges were in need of replacement as some were broken and needed new cushion covers. Some areas were looking a bit tired and pool was missing some tiles. Food was not always served hot at pool cafe and not enough choices. Prices seemed to be expensive compared to prices in Port Vila. Breakfast could have been better. Lack of snorkeling equipment was a bit disappointing as there seemed to be only a few masks and snorkels available.

Prós: Breakfast was fresh and delicious each day with a variety of foods. The actual island has so much to do from cocktails by the pool to snorkelling and helping you see the best of port vila. Easy to get around and town is a ferry ride away. The staff were so kind and super helpful.

Prós: Good facilities although they were not upkept as they must have once been. We used the tennis court, pools, gym equipment and snorkelling. The ferry back and forth to the mainland was great and essential for finding meals. Location was beautiful and the rooms were comfortable and much newer than the rest of the resort. The guy advising on tours was really helpful. Staff were really friendly.

Contras: Run down. Expected a lot more for rating itself as 5* and the price. The food was really bad - didn't try too much more than the breakfast since it was included anyway. More than half of our orders at breakfast and the restaurants were forgotten. Didn't enjoy seeing someone who seemed to be managing the place talking down to the staff. Some staff didn't seem to know too much. No mini bar or snacks of any kind. Saw a massive furniture etc waste pile at the end of the island whilst kyaking and there were 10x more flies than the mainland - didn't seem like they disposed of their waste well or responsibly.

Prós: Nice friendly staff. Beautiful island with great snorkelling and free equipment hire. Our 2 sons loved kids club although we often found it was closed during usual opening hours. This was not a problem however as someone would open up and entertain the kids with great activities if asked. Special thanks to Timothy and Freddy at kids club! The boys had a wonderful time doing outdoor activities with them. Spa treatments were great. The ferry service to the islands runs 24/7 and shops we easy to access.

Contras: Breakfast buffet was rather limited. The pastries were wonderful but water and fruit options were always uncovered and surrounded by flies. Fruit could also be placed into glass cabinets like the pastries to avoid this. We found it surprising that drinking water was not provided daily which is unusual in any 5 star hotel (only two small bottles provided on arrival for our family of 4)

Prós: Snorkeling and pool . Staff were good with transport as my husband is getting older. Moved us to better located room , much appreciated.

Contras: Mozzies par for the course at this time of the year. Queries over lack of fruit for breakfast, plenty in the market especially pineapple. Was told hotel have own suppliers, could do better I believe. Bed was initially made up with a covered duvet, too hot, later changed to a sheet, with duvet option.

Prós: Being located on an island just off the city of Port Vila it was close enough to have access to all that was needed but was also separate so you were removed from the busyness of the city. The facilities were also great and the staff were very friendly.

Prós: The breakfast is amazing, i think probably the best in town

Contras: Nothing

Prós: The hotel did their best in granting my request for rooms on the 5th Floor for myself, husband, son and daughter. what a great surprise to have a lovely vase of flowers waiting for us in our room, and they managed to give us the same room as we had on our previous visit. Great Customer Service. The hotel staff, irrespective in which area they work, were friendly, attentive and always willing to assist. We will definitely be returning.

Prós: We use the Grand as our transit hotel. Like the food and service so we come back often for meals. Great for late night arrivals, reception always manned.

Contras: Gets noisy at times, a nearby nightclub is TOO LOUD!

Prós: Modern hotel with an execellent breakfast offering.

Contras: Aircon struggled to keep the room cool. Reception and foyer stinks of smoke from the Casio. Telephone did not work in my room. Room service tried to deliver my rather average hamburger to the wrong room and the burger was subsequently delivered cold. Hotel double charged me for the room which I corrected on my return to Australia (refund was provided).

Prós: Breakfast was full buffet and served by extremely friendly staff. The entire hotel team was very helpful and couldn't be nicer. On the last day when our organised taxi didn't arrive the security man waited on the street to flag one for us to get us to the airport on time.

Contras: Wifi needed new passwords and could be slow. TV reception was a bit patchy. Sometimes I could smell cigarette smoke even though I was on a non-smoking floor and in a non-smoking room.

Prós: Beautiful property and wonderful staff. We would easily stay again. Thank you.

Contras: Nothing

Prós: Stunning view, staff exceptional, breakfast freshly cooked. We were welcomed back as we have stayed many times and are remembered with genuine fondness and grace.

Prós: Awesome location, friendly staff and very good breakfast

Contras: A Internet está disponível apenas no átrio e não nos quartos.

Prós: Close to town and easy to get to other places in Vila. Staff were helpful.

Prós: Good location. Nice room. Good value

Contras: The entry reception. Pool area were dated, and badly maintained!

Prós: value for money, comfortable

Contras: broken pool lounges; average breakfast (but always has been); worst was the checkout - numerous cards not accepted (work everywhere else), staff appeared poorly trained to handle the machine.

Prós: Pool & staff.

Contras: A little bit dated for the price.

Prós: Location

Prós: Staff and pool

Contras: Bed . Food and internet

Prós: Relaxing.

Contras: Nothing.

Prós: Great place for a couple to spent quality times by themselves.

Prós: The whole property itself is so amazing. The place is clean and location is great.

Contras: What I didn’t like was leaving it to go back to Australia. A really nice place to live at.

Prós: The room was sizeable. Good hours and facilities for the kids club. Warm welcome from staff. Staff very helpful especially when our flight was cancelled.

Contras: The food quality was quite poor and very expensive. Considering the price of the room, it was a shame breakfast wasn't included. It was an additional $40 AUDpp.

Contras: Food was expensive and not so great.

Prós: The Pool areas were OK

Contras: Poorly Trained and unfriendly Staff! We arrived and weren’t even greeted nicely, we then were given our room and were overcome with a musty wet smell. We immediately requested a room change which took them over an hour. Only to be given another room that had clearly been doused with air freshener to disguise the musty smell. We later realised that they have a major issue with their aircon in this hotel and were ignorant about it. We had friends staying in the same hotel with us and they also had to move rooms in the middle of the night as they were feeling sick from the smell. The hotel tried to tell them that they weren’t aware of any issues with the aircon which was a blatant lie as we had already made a complaint and later found out others had too. Also the food at the restaurant is rubbish and extremely overpriced as are the breakfasts which they wanted $40 AUD per person for DAILY! Do yourself a favour, don’t bother with this hotel, there are far better hotels in Port Vila that are great value for money and run by competent staff. We checked in to the Fatumaru Lodge for 7 days after this week experience and loved it.

Prós: Funcionários super simpáticos e receptivos. Café da manhã maravilhoso mas um pouco caro (30 dólares australianos/pessoa). Festa de réveillon super legal, com shows e boa comida. Caiaques disponíveis para uso dos hóspedes. Quarto super confortável. Restaurante com menu de criança de graça quando vc consome como adulto.

Prós: The space was positive

Contras: I was travelling on business so it was not really suitable. It is a hotel geared for young families and package holidays. It needs to be modernized and although the breakfast was excellent I only once had dinner, as that experience has enough. Having to go into Port Vile each night for dinner was not appreciated. It has the potential to be great hotel.

Prós: Ambience is good close to downtown .. reception staff is very helpful. Specially willams who was the manager at the hotel he is good he helped us. Close to the airport

Prós: Location is good, the entrance and the reception is also nice

Contras: The room was very crumped. The window was small and high, which gave a suffocating feeling. The pillow cover was dirty with a red stain on top. We found a bucket of toxic paint in the room and also the bedside lamp was semi-removed from the wall and the wires open. We booked for 6 nights, the first 2 night we couldn't sleep at all, cause there were many people in the dormitories (may be from the staff or workers that slept in the hotel) running, shouting, shutting the doors at any time of the night. The third day we were so tired, sad and disappointed because our holiday was going to be a hell that we decided to move out. We spoke gently with the staff saying that we were going to leave the day after asking if we ould have half of the payment back. The staff guy said he spoke with the owner that agreed but we had to pay commissions. We said yes. The leaving day the boss was very upset and not much collaborative saying that he was going to take off from the half of the payment not only the 15% of commission, but also 25% of the payment justifying that we had a 25% discount of the initial price for early booking. So he took 40 % from the 50 % of the payment, which means that on 25600vt we had back 5700vt that is 1/5 of the payment for half of the nights. We tried to say that that discount was as genious customer and that it was really unfair anyway to take it from us, since it's a discount so he didn't have to be refund for a discount that booking.com did for us, but he was very uncollaborative threating us to give us nothing back. Really disappointing, we really think that reviews are paid reviews.

Prós: Great location, 3min walk to the super market, 2 car rental shops also 3min walk. Blue Marlin restaurant 2min walk. If you take a local mini bus to town it will cost 150 Vatu. The hotel is located 15min from airport. 1600 vatu taxi or 400 vatu in a local mini bus. Dinner was 2000 vatu, it was nice but you could get a nicer meal with bigger portions at Blue Marlin. Breakfasts were nice and simple, fruit and bread. Weetbix also. Coffe and Tea. Comfy bed aswell. Good lil pool also.

Contras: Price of dinner for the portion size could be alot less 1000 vatu

Prós: Very friendly and helpful staff. Dinner was delicious and very reasonably priced. Good location - town centre/market is within walking distance.