The owners Sophie and Alain are probably the best hosts I've ever met out of the hundreds of hotels I've stayed at. They went above and beyond to assist us with all our travel issues (unrelated to the hotel itself) and made us feel like home. Room was not very big (the huge bed was probably 75% of the room) but probably pretty standard for France.
Checked in at 10PM and ate at Ledo. Went to room and young people all over-hanging out and running around. Cleaning staff all over-talking. Room dirty. Went to bed @11PM and pounding on door next to us and couple screaming and fighting and child crying. After 15 minutes of this, we pack up and go to desk. Wait 20 minutes and nobody comes. Go back to room and leave first thing in AM.
The elevators needed a lot of work, the elevators only worked half of the time. A couple of people got stuck in the elevator for a half of an hour they had to call the fire department to get the elevator to work and that wasn't the first time that happened. Also the breakfst was ok, the scrambled eggs could bounce they had a big assortment of food. They have temperpedic beds, and nice bathrooms but when you take a shower it would flood the bathroom and sink area. I would probably go there again if they fix all of those mistakes!
Not the Holiday Inn quality we are used to. Several things broken...elevator, spa heater, ice machine. Pool and spa water very dirty (cloudy and green). Coffee maker was only 1 cup at a time, no fridge (had to use a trash can as a cooler). AC stuck on low. Had to ask the front desk 3 times for pool towels, took over an hour.
Well, when we got there the staff where nice. But the carpets to the rooms where very stained. It smelt like someting was damp and when i opend the room door, it stank. It smelt like mold or somthing had been left wet in there for days. My hubbie had to get a different room. It was much better but i would not stay there again with my family. Sorry to say as the staff where nice but it was just not kept up. I know it in an old town but if your offering a service, make it a good one. Thanks
We were very disappointed. The hotel needs major updates. The lobby, pool and other areas were very run down.
Hotel is outdated.Appears to have been a smaller hotel that they added two buildings to,resulting in what used to be an outdoor pool becoming an indoor,and seemingly open to the public based on how many people left the hotel lot after the pool closed.B'fast is only meal restaurant serves,so kids eat free is out the window after 11.No fridges in room,broken ice machines everywhere.Not what they show themselves to be in their info,I will not be back.
This is the nastiest Holiday Inn we have ever stayed in! The red tile floors and many sections of carpet were absolutely filthy! The pool water was cloudy and puddles of dirty water surrounded the pool. The carpet in the room and the elevator looked like they hadn't been vaccumned in weeks. The bathtub had hair in it and there was mold on the shower curtain. I wouldn't stay at this hotel if it was free! We spoke with the manager soon after arrival, but saw no chnge in the 2 days we were there.
I don't know where to begin. Staff was below average. The pool was very dirty, the water was green,cloudy and it smelled. The building is in serious need of repairs. On the upper floors their are stairs in the hall making moving your luggage quit a choir. We could not find a luggage cart. Some of the rooms side on the indoor pool and can be very loud. The windows did not close all the way in the room. House cleaning were cleaning rooms all hour of the night and day. Just don't stay there.
The Holiday Inn in Downtown Wilmington should be ashamed of itself. First of all, the hotel was completely misrepresented on the internet. The lobby, the halls, and the room were drab and not clean. The cleaning staff's equipment was present in the halls all throughout the day and night of our stay, but I do not think they were utilized on the rooms. The pool and hot tub were not heated. The staff was unprofessional and not courteous. The only positive thing I can write about this hotel is its proximity to Colonial Williamsburg and Busch Gardens.
HOUSEKEEPING: Lack of towels-No dusting/sweeping-Lack of Amedities. Door left ajar a couple of times after maid service. No HBO schedule for July.SERVICES: Elevator works only 5 of 7 days-Lobby's complimentary coffee only get filled once in the morning!-One ice machine of three works 30% of the time. One room got flooded and ran into the indoor pool (where did the water come from?
my widows faced the indoor pool, that was packed with kids from 9am to 11 pm.
Mas Latour Lavail is a GORGEOUS renovated villa. It only has 5 rooms total so you practically have the entire place to yourselves. The owner lives on the property and is exceptionally friendly. The staff is so kind and helpful and went out of their way to help our group of 9 with three small kids. The hotel is out of the main city and you will need a car or taxi to access. It is down narrow roads (sometimes dirt) depending on which way you approach. I was a little nervous driving there at first given the roads, but was pleasantly surprised upon arrival at how beautiful it wad despite the remote location.
Flexibilizar quando isto for possível o horário de check-out para evitar o constrangimento de "ou ter de sair ou pagar outra diária por 2 ou 3 horas a mais.
Hotel excelente, quarto muito bom com terraço e vista para jardim, bom atendimento e excelente restaurante.
Excelente hotel. Todos os serviços complementares são muito bons. Excelente restaurante. Apenas um senão, o pequeno almoço é muito fraco para um preço tão elevado (15,00€ ) por pessoa
Do conforto de todas as áreas do hotel principalmente do quarto.O atendimento dos funcionários é excelente.
No-one on reception after 6pm on Sunday and the building is locked, accessed only via a code. We were not able to enter the building as there was nobody on reception and the shutter was down over the reception area and we also did not have the correct code to enter, as the code sent via Active did not work. I spoke to a resident who was leaving the building at the same time , I showed him the code and he said that this was the wrong code. We could not therefore enter the building to pick up the key to the room which we had booked via the internet several months earlier. There are no instructions of what to do if there is no receptionist present. Also, there is nowhere to park. There is a private secure underground car park attached to the building, but you require a fob from reception to access the car park. There is no other close car park near to the the apartments. The apartments are based on a very busy corner road with non stop traffic and no footpath or inlet to stop the car, so my partner had to drive past the apartments a quarter of a mile down the road in order to safely pull in, I then had to walk back to the apartments to try to access the building. As I could not access the building I was left with no other choice but to seek somewhere else to stay for the evening.
Location, price, room
Excellent location within walking distance of the Castillet. There was a slight "drain" smell in my bathroom which in my opinion was due to poor sealing between the toilet and soil stack. This could easily be rectified by resealing.
Central position, affordable price, clean, kind staff, recommendable to other passengers
Modern clean efficient; close to city centre and not far from station. Kitchen in room convenient. Hotel's striking design makes it easily identifiable when lost in unfamiliar streets! Limited drop off parking space for visitors arriving by car with luggage.
Clean, functional and private; plenty of kitchen utensils etc. Staff were polite and helpful. Easy access to the town of Perpignan and 15 min walk to the station. The image on the web is incorrect: the hotel is still being built and we had a noisy building site outside our window. Although the building we stayed in is very new, the heating and extractor fans did not work. We reported this but nothing was done. The room was a little cold but there was a blanket. There was a dangerous and busy road to cross to get to the hotel with no obvious crossing point. The hotel had no character whatsoever, you could have been anywhere in Europe.
I had free internet in my room The smell of sewer coming from the bathroom.
Excellent central location, rooms look pretty new and very clean. Still appears to have a lot of building work around, but didn't effect our stay.
Modern comfortable rooms with good location next to the Old Town
Well situated. Clean and new. Staff pleasant and helpful when there (not evening, night or early morning). Secure available parking. Room had everything we needed. Room not cleaned at weekend as no staff. Part time reception desk. 'Threat' of 15 Euro charge if kitchen area not clean on departure. Parking difficult on arrival as need key to access car park. Difficult returning key on departure. Breakfast poor value.
Da suite grande e confortável. Do terraço com vista para a piscina. A má educação e incompetencia dos funcionários. Pedi um jantar na suite as 19 hs. As 21.30 telefonaram-me para dizer que o prato pedido já tinha terminado!!! Como ninguém fala outra lingua além do frances, não consegui me comunicar e fui dormir com fome!!! Ninguém pareceu se importar com este fato e nenhuma providencia foi tomada, apesar das minhas reclamações no dia seguinte.
Conforto do quarto, funcionarios falam espanhol e se esforçam para atender bem O valor da diaria no check out estava maior do que o valor da reserva.
Do aparcamento sem custos. Houve várias coisas: 1) Fui "obrigado" a pagar à chegada. Não faz sentido pagar um serviço antes dele ser prestado. Pior do que isso, o pagamento estava garantido por um dos meus cartões de crédito desde a reserva! Péssimo. 2) O Hotel anuncia rede wi-fi, mas ela não funciona. Foi-me dada a justificação de que tal se devia ao facto de eu ter o "Vista" instalado!!! Inacreditável que se anuncie algo que não funciona com o sistema operativo mais usado!... e isto acreditando que era essa a razão... de que eu duvido seriamente! 3) A dimensão do quarto, tendo em conta o custo, era ridícula, de tão pequena!