Prós: The room was very comfortable and spacious. Also, the breakfast options were amazing which is always a plus.
Contras: Shower curtain needs to be cleaned.
Prós: All staff was friendly. The room was comfortable and very roomy. It was stocked with plates and it even had a full size coffee maker. The breakfast was delicious and had various options. Also, beautiful lobby are with Christmas decorations.
Prós: Everything! The room was beautiful! The staff was great!
Contras: Nothing at all. Everything was perfect!
Contras: Non smoking and parking
Prós: The staff, location and cleanliness were great.
Contras: I hope they upgrade the bath linens, they were very thin and grayish. The pillows were also very flat.
Prós: Everything as far as comfort
Contras: Was unaware of 100$ pet deposit so no savings on this trip
Prós: The staff was so so friendly and kind. I feel like I made a few friends.
Prós: The room was spacious
the staff was nice
Contras: the beds are against the wall and my young neighbors were having sex all night and i could hear all the moans and groans also feel the headboard shaking on the wall even though it was not attached to the wall....then the hotel did not even respect my feelings ...no refund, no apology, nothing ......just gives us your money and deal with it
Prós: A equipe foi tão amigável e gentil. Eu me sinto como se tivesse feito alguns amigos.
Prós: The room was clean and above my expectations. It did have a funky smell, but nothing too bad.
Contras: Yes, before I made reservations, I called to find out the cost of a pet fees ahead of time. I was told they were $75 and I also read that price on another website. However, when I got there, I found out it was $100 per pet. Major unexpected expense!
Prós: Very clean facility and very nice staff.
Contras: When booking I was told that there was a DVD player and a hide a bed sofa and in fact there was not.
Prós: My stay was great they was polite and considerate of me wanting my privacy.
Contras: The room was great, but I wish the price was a little bit better then $--- per night.
Prós: Awesome staff! Great breakfast! The pool is huge and the WIFI is very fast!
Prós: The woman who runs the breakfast is great! The head housekeeper is on top of things. We switched rooms because of a nasty smell in the first one. In the second room the bathroom door wouldn't open. They changed the handle in a timely manner.
Contras: The person who runs the desk at night is very rude. The pool was closed on the hottest day I was there. Management said we could swim at their other establishment--the pool was so small that it was a joke. No compensation offered.
Prós: it was wonderful! the room i stayed in was like an apartment. it was absolute heaven. as a matter of fact ive booked 2 nights later this month. i have told everyone i know about towneplace suites!
Contras: the only thing i didnt like is that i had to leave! thank you towneplace suites for a great experience
Prós: Great people work here! We needed assistance with our car (jump start) and they were right on it to help. Lets face it - most of the chain hotels are the same regardless of state or location. It is the staff who make a property shine. These guys shine!
Prós: The staff were super friendly and went out of their way to help us. Small suite was exactly what we needed and very very affordable. Even the breakfast was above par for hotels.
Plan on staying there again. Rooms very comfortable!
Prós: The location, price, clean rooms and staff!
I would definitely stay. The price was great for the room.
Prós: I loved the room set up. It was spacious. The hotel let me check in early because of my flight. The guy at the desk was so nice and made sure I was set since I got there so early.
The staff was very friendly and the room are like you at home it have dish washer ref. and stove and flat screen tv a great place.
Prós: i like the style of the room and the friendly staff
Contras: While at the pool there were children running and jumping into the hot tub & pool. The rules were not enforced.
Prós: Spacious clean room and delicious breakfast. Also large eating space.
Contras: I prepaid $99 for one night and stayed one night checking out the following morning. The hotel charged my credit card for $437 claiming because my phone went straight to voicemail, they had the right to charge me for three extra nights. I gave them my keys in the morning so I had no access to the room.
Prós: Its very clean and the personal are friendly and helpful. the breakfast was good on saturday
Contras: The breakfast on sunday was not good and there was hardly any of the hot food available when we went for breakfast around 8:00 am.
if you come in the door from the back parking lot, that is where the smoking table is, right by the door and its smells awful.
Prós: I liked the amenities. the room was beautiful and comfortable. The staff was very friendly. That makes everything perfect.
Contras: The breakfast laid out in a very crowded space. People were in each others way. It was difficult to eat the delicious waffles without breaking a fork. The fork could barely pick up the eggs, when they had eggs. I suggest at least different utensils to eat with .
Prós: It was really nice!
Contras: The bed was broken
Prós: Best hotel in Killeen
Prós: Friendly helpful staff. Overall, good stay. Nice location with some natural view of Killeen. I would stay there again, but would look for a discount. A tad overpriced.
Contras: Bathtub antiskid mat was delaminating. Fridge door was banged up. A few spots on carpet. Windows were not double paned so could still hear car noise going by. Sink handle lever missing. Those small things make the difference between good and very good to excellent.
Prós: Since the weather was so cold, the indoor pool & jacuzzi were great to use.
Prós: Most of the staff was excellent and very attentive!! The manager was awesome she heard of a problem I had and immediately gave me a little discount which I wasn't expecting!!!
Contras: the VERY RUDE desk clerk when I checked in!!!! Needed a lil better breakfast but it wasn't bad!!!
Contras: I won't stay here again unless I absolutely have to. I extended my stay and they recharged me for what I had already paid. No one took the time to explain anything regarding my charges and I had to call to and speak to a manager who was far less than helpful. He argued with me about why this mess was my fault, not theirs. I triple checked with him on if my full refund would be issued before they went ahead and just charged me for the extra night. He endured me it would be. It wasn't. I called back and he chose to argue with me again instead of being understanding of my frustration. I wasn't able to speak to his manager as they wouldn't be there again for three (3) days! I left a message and still haven't gotten a call back. When I asked for the number for corporate, I was given the run around. While I was there I was left waiting at the front desk for assistance while other staff was standing right there and didn't even bother to ask what I needed to see if they could assist me. Over all, nice accommodations, not so nice staff.
Contras: No breakfast
Prós: Front desk staff was extremely nice and helped me change my dates with ease and efficiency.
Prós: Breakfast area was clean. Room was fairly clean.
Contras: There was a post it note stuck to my headboard that said 'The sheets have been cleaned for your arrival'. Well, I would hope so!! I expect the sheets to be clean in a room that I just checked in to and a sticky note on the headboard is a little tacky.
Prós: Everything. Good location, Clean, Courteous staff
Prós: Clean and nice bathroom and accessories.
Contras: First room had roof leak. No problem changing rooms.
Prós: Great location, within walking distance of HEB. Received a call while on our way there to check on us and make sure we had the right Scottish Inns (apparently there are two in Killeen). The one staff member who actually spoke fluent English was really nice.
Contras: BREAKFAST WAS NOT SERVED BECAUSE: "There were only 7 guests that night. We only do that on weekends." If you say there's breakfast, there should be breakfast, through from the reviews I'm not sure we would have been able to eat it. You can at least put out some cereal or something.
The cleaning staff was not accommodating to our privacy/needs as we were getting ready to leave when they came in and were still trying to use our room. We asked them if they could come back a little latter and they said it was now or not at all.
My PS4 measured the wi-fi speed at less than 2Mbps, which is barely usable.
The front desk was usually vacant. It was very hard to find anyone to accommodate us, and almost no one there spoke English well or could communicate effectively.
There was no coffee pot in our room and the freezer portion of the refrigerator did not freeze well. The microwave also had knobs instead of buttons and was very difficult to use and did not cook well.
There are other hotels nearby in similar price ranges that we will try next time.
Prós: The location and overall look of the hotel was pleasant.
Contras: The staff seemed uncaring or did not care to understand my explanation as to what needed to be done when the wifi did not work on the video gaming consoles. Upstairs prostitutes were staying, as we witnessed pimp looking guys and vehicles outside waiting for them, as the girls marched down the stairs, and into their pimp's vehicles. We were in the last room towards the back, while they were right above us, hence us hearing their high heels make loud noise as they walked around their room.
Contras: Hotel staff, cleanliness, no house keeping, smelled like cigarettes smoke the whole time, rusted sink, old uncomfortable bed
Prós: Not a damn thing
Contras: Pet deposit cost more than room
Prós: It came equipped with all the necessities for a short or long term stay.
Contras: A bench to sit on out front.
Prós: Clean, super comfortable bed, quiet. Definitely would stay here in future.
Prós: They did everything to make me happy
Contras: I absolutely HATED the bed. It was so uncomfortable
Prós: My room had a little kitchen which was convenient. There was a nothing but rain that weekend and the staff was so helpful.
Contras: I think the beds could be more comfy but it worked.
Prós: The size was perfect, it was clean, the kitchen was convenient, the bed was comfortable and staff was friendly and helpful. We requested assistance several times and they attended promptly. I would stay here again. Good value for a good price.
Contras: The scent in the room was a little stale and even though there was an ice maker in the refrigerator, it took forever to make ice. The attendant sent up air freshener at our request. No deal breaking issues though.
Great location to Fort Hood. Great customer service.
Prós: The staff was super friendly and accommodating. I enjoyed the free DVD rental option.
Contras: I do remember finding one hair on the bathroom counter the first night. That was about it though.
Great location for business. It was quite, and if I knew about this location earlier, I would have stayed all week. Has a full kitchen and regular size frige in the room.
Prós: It was a 'working man's' room. Big desk, leather recliner with a night stand to work from ... just a great room.
Contras: The only challenge was that in the sleeping room part of the suite, there is a fan in the wall that 'pulls' the cool air in from the other rooms.
Prós: Yes it had all of that. They were very helpful and friendly.
Prós: I liked the convenient location to the Mall and the surrounding stores in the area. It was perfectly located for all the business I needed to attend to and the family members I wanted to visit.
Contras: I didn't like that my room was next door to construction workers and they would make noise all during the night so we didn't get much sleep. I'm not sure about whether I will stay there when I go back to Killeen in 2 weeks. I think I might like to stay somewhere that I know I'll get some sleep. We were exhausted by the time we returned to Houston.
Contras: Dirty and rundown
Prós: O preço
Contras: O ar-condicionado no quarto não parecia gelar bem.
Prós: I requested a nonsmoking room not realizing it was between 2 smoking rooms. There was a smoke scent in my room which was giving me a headache. Staff worker assigned me another room in a matter of minutes. I was very pleased with my new room.
Contras: Nonsmoking rooms surrounded by smoking rooms.
Prós: The check in manager was excellent. Took care of our added roll away, extra towels, etc. immediately.
Contras: For the price it was good..
Prós: Stayed twice..
Contras: needed extra beds..lol
it was nice. nice employees
Prós: it was clean
Contras: it was hard to turn into parking lot had to cross 3 lanes of traffic off interstate off ramp, lock up breaks to turn into parking lot
Great for price, clean and comfortable located by plenty restaurants and shopping.
Prós: Convience , location and price
Contras: Front deaf staff was very unfriendly.
Prós: Comfortable, convenient, nice staff.
Contras: Lots of little things broken - sink, remote for TV. Door didn't shut right (probably due to cold weather) but manager came and fixed quickly. Shower head WAY low for tall people...lol.
Not impressed with accomidations. They did give me another room of less value and did not offer to refund the difference
Prós: Roomservice staff was friendly and helpful.
Contras: Bugs started crawling out of the beds rooms smelt bad. If I had not booked through this site I would have demanded a refund.
It was fine. It was definitely a smoking room and took awhile to improve the air quality.
Prós: The convenience of the hotel was good. The night clerk was very nice and very helpful. She was willing to go the extra mile to help us get settled.
Contras: The hotel was easy access. It was fine for visiting where we only slept there.
It was cozy, cool (Texas is HOT) and the pool gave the kids something to do and all of us a place to hang out and cool down. It was located in walking distance from a Walmart, a grocery store and a Walgreen's. The breakfast's were nice with wonderful waffles and fruit.
Contras: The room smelled the bed wasn't comfortable and the heater produced more smell plus the outside pool was green and the lobby smelled like smoke. Not to mention on checkout the person that was to check me out was makeing out with someone
Prós: I spent 16 days at the Killeen Inn, and it was the worst experience ever! The room smelled like smoke, and that's after I changed my room several times. I will. It be recommending this establishment to anyone.
Contras: The smoke smelling rooms
Prós: Very friendly staff and not a bad room for the price.
Contras: It smelled a little funky.
Prós: Fridge & microwave in room.Good breakfast.
Contras: Small pool & no gym on premises as advertised.
Prós: Passei 16 dias no Killeen Inn, e foi a pior experiência que já tive! O quarto cheirava a fumaça, e isso depois que troquei de quarto várias vezes. Não vou recomendar este lugar a ninguém.
Contras: Toilet was loose and wobbly. Staff was rude. Extreme pet fee. Staff cooking in area of office leaving a smell. Got bit by spider in room. Paint chipping all over.
Contras: The workers were rude. There were drug needles found in the room. When reported to the clerks, they laughed. Would not give a refund only offered 10% off of my next stay. Imagine that ever happening again.
Contras: Bed was sunken in, found 2 bed bugs crawling up the wall & tiny blood stains on the bed. Found another beetle/bug looking insect making its way across the ceiling. Room 110.
Very loud, walls thin, could hear the next room clear as day as they used their restroom.