Never again - staff ruined my vacation
The hotel had no record of my confirmed and paid booking when I arrived. I showed them my confirmation and payment record, and after puzzling over it for an hour they shuttled me to their "resort" far out of town without apology. I was put in what must have been an overflow room that smelled like sewage. They refused to offer any refund and said that I had to take it up with the website. I was stranded there and forced to eat at the overpriced resort restaurant because it was late and there was no way back. The next morning, after a long wait, I was moved back to a room at the main hotel, again without apology. The room I was placed in was entirely average and the internet did not work. Luang Prabang is a lovely city, but I lost half of my two days there dealing with this hotel and its incompetent staff. Location is the only upside, but there are plenty of lovely looking guesthouses in town that I have no doubt would offer a superior experience for 1/4 the price.
Ao alojar-se Villa Santi Hotel em Luang Prabang, ficará no centro histórico, a 10 minutos a pé de Night Market (Mercado Noturno) e de Wat Xieng Thong. As principais comodidades incluem aluguer de limusinas, jornais grátis no lobby e um serviço de limpeza a seco. O hotel conta com transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa e há estacionamento grátis no local.
baseado em 128 avaliações
As condições variam de acordo com o tipo de quarto e o fornecedor.
Villa Santi Hotel fica em Royal Sakkarine Road, Ban Wat Sene, PO Box 681, a 1,1 km do centro de Luang Prabang. Golden City Temple é o ponto de interesse mais perto de Villa Santi Hotel.
A hora do check-in é 14:00 e a do check-out é às 12:00 no Villa Santi Hotel.
Sim, há Wi-Fi grátis no Villa Santi Hotel.
Sim, há estacionamento grátis no Villa Santi Hotel.
Não, o Villa Santi Hotel não disponibiliza transporte grátis para o aeroporto.
Villa Santi Hotel fica a 2,3 km de Luang Prabang. Villa Santi Hotel fica a 88,9 km de Muang Xai Oudomxay.
Sim, o Villa Santi Hotel tem piscina.